OpenText RightFax Release Notes

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OpenText RightFax

Release Notes

20.2 Service Release 2

Product Released: 2021-02-03 Release Notes Revised: 2021-02-03

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These release notes provide an overview of OpenText RightFax 20.2 Service Release 2, including packaging information, a list of fixed issues, and installation instructions. OpenText recommends that you read these release notes with the documentation that is included with the software package. If any conflicts exist, the release notes supersede the other documentation.

We also recommend that you check OpenText My Support (https://mysupport.opentext.com/) for any service releases or documentation updates that may have been posted after the initial release of OpenText RightFax 20.2 Service Release 2.

1.1 Release Notes revision history

Revision date Sections revised Description of revisions

2021-02-03 First release. All new content.

2 About OpenText RightFax 20.2 Service Release 2

OpenText RightFax 20.2 Service Release 2 includes new features and bug fixes since the release of OpenText RightFax 20.2. For details about what is included, see New features and Fixed issues.

3 New features

3.1 Updated Dialogic Brooktrout SDK

This update includes Dialogic Brooktrout SDK 6.13.1.

4 Packaging and documentation

Downloads and documentation for OpenText RightFax are available on OpenText My Support (https://mysupport.opentext.com).

The software and documentation for OpenText RightFax 20.2 Service Release 2 includes:

• OpenText RightFax 20.2 Service Release 2 applies the service release to the server and client applications

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4.1

5 Upgrade notes

Before you upgrade, review these instructions.

Note When you upgrade from RightFax 20.2 or later, all All-Time statistics for the DocTransport

modules are deleted and started anew.

5.1 Preparing to install the update

Before you install this update, note the following important information.

• This update is intended for OpenText RightFax 20.2 server and client software. If you have not installed OpenText RightFax 20.2, download it from OpenText My Support and install it before applying this update.

• This update includes an installation program for OpenText RightFax 20.2 client applications. See Installing the RightFax 20.2 Service Release 2 client applications.

• Apply this update to local RightFax servers before installing it on remote RightFax servers. • An update to the release notes may be available. Verify that you have obtained the most current

release notes from OpenText My Support,

https://knowledge.opentext.com/knowledge/llisapi.dll/open/15703289.

Caution

Before applying this update, all remote RightFax services must be shut down. If they are not shut down, data loss can occur. Also, database scripts could be run while a remote server is accessing the database, causing a failure to upgrade the database.

Preparing to update the RightFax Administrative Utilities

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5.2 Downloading the update

Download OpenText RightFax 20.2 Service Release 2 from

https://knowledge.opentext.com/knowledge/llisapi.dll/open/15703289

5.3 Installing the update

To install the update on a RightFax server, complete the following steps: 1. Log on to the RightFax server as an administrator.

2. Shut down all RightFax services and applications on the local machine and on all remote servers. Remote servers include:

• Remote DocTransport servers. • Remote WorkServer servers.

• Microsoft Exchange servers that have the RightFax Connector for Exchange installed. • Remote Internet Information Servers with RightFax Web applications installed.

3. Back up the entire \RightFax directory and the RightFax SQL database.

4. Double-click RightFax20.2SR2.exe. Files are extracted, and the RightFax 20.2 Service Release 2 installation program opens.

5. Click Start.

6. If you have backed up the RightFax directories, select the I have backed up my RightFax

Installation check box and then click Next.

7. The installation program must execute, write, and create SQL statements and requires SQL Server administrator access to the RightFax database. On the RightFax SQL Authentication page, specify the RightFax database to update. If your system requires SQL authentication, then enter the SQL Server administrator user name and the password for the database. Click Next.

8. If you have shut down all remote RightFax services or do not use remote RightFax servers, select the All remote RightFax services have been manually shutdown check box and then click

Next.

9. The installation program scans the local RightFax server for RightFax services and applications that are running. If RightFax services are running or if you have a RightFax application open, the Applications and Services page appears with a list of services and applications to stop. To allow the installation program to stop applications and services, click Next.

10. The installation program may display a message that Microsoft Internet Information Services must be stopped while changes are applied. Click Next.

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12. On the Changes Complete page, click Close to close the installation wizard. 13. Restart RightFax services.

14. Repeat these steps on all remote RightFax servers.

5.4 Installing the update in a Shared Services environment

If your environment uses the RightFax Shared Services Module, complete the following steps to install the update on each server that is connected with the Shared Services Module.

Alternatively, you can use an automated process to update the servers in a Shared Services environment. See Automating the server update of a Shared Services system.

Important

Installing in a Shared Services system requires down time for all servers joined to the system. Plan your installation accordingly.

To update RightFax servers in a Shared Services system, complete the following general steps: 1. Shut down services and back up the RightFax server.

2. Install the update on the first server. 3. Repeat on the other servers in the system. 4. Restart RightFax services.

Shut down services and back up the RightFax server

1. Log on to the RightFax server as an administrator.

2. Shut down all RightFax services and applications on all RightFax servers that are joined to the Shared Services system and on all remote servers. Remote servers include:

• Remote DocTransport servers. • Remote WorkServer servers. • Remote e-mail gateway servers.

• Microsoft Exchange servers that have the RightFax Connector for Exchange installed. • Remote Internet Information Servers with RightFax Web applications installed.

3. Back up the entire \RightFax directory and the RightFax SQL database.

Install the update on the first server

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2. Click Start.

3. If you have backed up the RightFax directories, select the I have backed up my RightFax

Installation check box and then click Next.

4. The installation program must execute, write, and create SQL statements and requires SQL Server Administrator access to the RightFax database. On the RightFax SQL Authentication page, specify the RightFax database to update. If your system requires SQL authentication, then enter the SQL Server administrator user name and the password for the database. Click Next. 5. If you have shut down all remote RightFax services or do not use remote RightFax servers, select

the All remote RightFax services have been manually shutdown check box and then click

Next.

6. The installation program will scan the local RightFax server for RightFax services and applications that are running. If RightFax services are running or if you have a RightFax application open, the Applications and Services page appears with a list of services and applications to stop. To allow the installation program to stop applications and services, click

Next.

7. To apply the update, click Next.

8. On the Changes Complete page, click Close to close the installation wizard. 9. Restart RightFax services.

Repeat on the other servers in the system

1. Repeat the preceding steps on all other servers in the Shared Services system. 2. Repeat the preceding steps on all remote RightFax servers.

Restart RightFax services

1. Restart each RightFax node, and then restart each remote RightFax server. 2. Verify that all servers are back online, and, if necessary, restart RightFax services.

5.5 Automating the server update of a Shared Services system

Important

Run the automated server update during off-peak hours to ensure that the update completes without problems.

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1. On the Data Sharing tab in the Server Configuration program, verify that the folder specified in the Service Release Updates box is the folder RightFax should monitor for server release updates. The default folder is C:\Program Files (x86)\RightFax\AutoUpdates\.

2. Download the OpenText RightFax 20.2 Service Release 2 Silent Update Executable from

https://knowledge.opentext.com/knowledge/llisapi.dll/open/15703289.

3. When you are ready to start the server update, verify that all servers in the system are running, and then place the downloaded executable file (RightFax20.2SR2Silent.exe) into the

AutoUpdates folder or other folder specified for Service Release Updates. If the version of the update file is later than the version installed, RightFax starts the update of all primary servers in the Shared Services system, including shutting down and restarting the services after the update. 4. Once all Shared Services nodes are updated automatically, you must manually update all remote

RightFax servers.

5.6 Installing the update on client computers

Updating RightFax client applications

To install the update on a client workstation, complete the following steps: 1. Log on to the client workstation as an Administrator.

2. Double-click RightFax20.2SR2.exe. The RightFax 20.2 Service Release 2 installation program opens.

3. Click Start.

4. If you have backed up the RightFax server installation, select the I have backed up my RightFax

installation check box and click Next.

5. The installation program will scan the local workstation for RightFax services and applications that are running. If RightFax services are running or if you have a RightFax application open, the Applications and Services page appears with a list of services and applications to stop. To allow the installation program to stop applications and services, click Next.

6. To apply the update, click Next.

7. On the Changes Complete page, click Close to close the installation wizard.

Installing the RightFax 20.2 Service Release 2 client applications

You can install RightFax client applications without first installing a previous version. To do so, download the RightFax 20.2 Service Release 2 client installation program from

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Installing the RightFax client applications from a command prompt

The RightFax client applications can be run from a command prompt (also known as a silent or unattended install).

To support Microsoft Outlook, you must install version 10.0.60724 of Microsoft Visual Studio 2010 Tools for Office Runtime. The tools can be installed from the Prereqs folder of the service release install program or from Microsoft.

For more information about installing from a command prompt, see the RightFax Installation Guide.

5.7 Troubleshooting the installation

The installation program creates a log file that can be referenced for troubleshooting. Look for the file

RightFax 20.2 Service Release 2 date time.log in the root of the RightFax program folder.

6 Fixed issues

The following issues are fixed in this release.

6.1 Issues fixed in SR2

SR2

Issue Component Issue description Resolution

RF-26842 Administrative

Utilities

FaxDump.exe will not run against a remote server.

Fixed.

Utilities

FaxDump.exe does not run when there are faxes in the status of Information Incomplete.

Fixed.

Utilities

If run multiple times to migrate faxes from a previous version, the Document Migration Tool creates duplicates.

Fixed.

Utilities

The Database Upgrader tool skips upgrading.

Fixed.

RF-28736 C and C++ API API is missing the header file

(ActivityState.h).

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SR2

RF-21490 Conversion

Engine

Submitting batches of faxes with .DCX attachments causes some faxes to fail conversion.

Fixed.

RF-24288 Conversion

Engine

When submitting large faxes or large batches of multiple page faxes, the faxes fail conversion, the oilink service crashes.

Fixed.

RF-26660 Conversion

Engine

When using Adobe PDF conversion, characters in text boxes are lost.

Fixed.

RF-26872 Conversion

Engine

Using hostfax printer inputs, PDF conversion for email attachments results in poor PDF conversion.

Fixed.

RF-27448 Conversion

Engine

Conversion of .doc and .docx files with Word fails with the error message "Method not found: 'Void TempFile..ctor()".

Fixed.

RF-27452 Conversion

Engine

Conversion of .docx and .rtf files with Aspose converter is slower Word conversion.

Fixed.

RF-27465 Conversion

Engine

Attachment with Chinese characters for the file name fails to convert.

Fixed.

RF-27781 Conversion

Engine

The GhostScript TIFF converter fails to convert certain PDFs.

Fixed.

RF-28351 Conversion

Engine

Attached PDF does not convert correctly

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SR2

RF-28605 Conversion

Engine

ICE conversions stop due to ended session.

Fixed.

RF-27210 Docs on Demand Docs On Demand does not

update its documents or catalogs.

Fixed.

RF-26466 DocTransport When Human Answered Fax is

configured for Voice Prompt Only, hanging up on the Human Answered Fax prompt causes faxes to fail incorrectly.

Fixed.

RF-26469 DocTransport When Human Answered Fax is

configured for Voice Prompt only, the Human Answered Fax prompt does not always play.

Fixed.

RF-27204 DocTransport Fax number is not properly

added to the

DTBlockedNumbers table when a recipient chooses it via the Human Answered Fax menu (dial 7).

Fixed.

RF-27453 Enterprise Fax

Manager

Include fax with email

notifications for received faxes does not work.

Fixed.

Manager

Include fax with email notifications for sent faxes does not work.

Fixed.

Manager

In dialing rules, you are unable to select a group in the

Restrictions tab.

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SR2

Manager

Direct TCP/IP printing does not print.

Fixed.

RF-27970 eTransport eTransport does not send

emails when using Office 365.

Fixed.

RF-27190 Exchange Web

Services

Attachment for MSG files is not created.

Fixed.

RF-26671 RF-27322

FaxUtil The registry key

UseOriginalDateForSplits does not work.

Unable to set the permission LoadUnprotectedUsers on a global level for all existing and new users.

The ability to change these settings has been added to Chguser.exe.

RF-26722 FaxUtil Advanced Search results don’t

allow a user to route a fax to themselves that they don't own.

Fixed.

RF-27328 FaxUtil FaxUtil coversheet preview

does not show the default coversheet for the RightFax group.

Fixed.

RF-28031 FaxUtil FaxUtil phonebook search

does not find entries when the name value includes spaces.

Fixed.

RF-28042 FaxUtil Error -1040 occurs when

forwarding a received fax that has 100 or more pages.

Fixed.

RF-28607 FaxUtil Phonebook right-click shortcut

menu is not working.

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SR2

RF-28704 FaxUtil Simple Search does not use

the % wildcard search.

Fixed.

RF-27106 FaxUtil Web The history of a fax is not

correct when the RightFax server time zone is different from the client computer.

Fixed.

RF-27123 FaxUtil Web Faxes that have been split are

not sent.

Fixed.

RF-27200 FaxUtil Web When sending a fax with an

HTML coversheet, line breaks are not observed.

Fixed.

RF-27399 FaxUtil Web Unable to use Windows

Integrated Security.

Fixed.

RF-27455 FaxUtil Web Search in delegates is not

available.

Fixed.

RF-27646 FaxUtil Web When the RightFax server is

set for the EST time zone, time stamps in the history of a fax are wrong.

Fixed.

RF-27975 FaxUtil Web When added in "Additional

User Phonebook," users who are authenticated via Windows Integrated Security do not appear.

Fixed.

RF-28100 FaxUtil Web Simple search fails if

searching by date.

Fixed.

RF-28745 FaxUtil Web When forwarding a fax to a

number, the error "The Value field is required" occurs.

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SR2

RF-28809 FaxUtil Web Company Name and City

State only allow 31 characters.

Fixed.

RF-25951 MFP App Users are not consistently

logged in with the correct account when using single sign-on with bEST MFPs.

Fixed.

RF-26952 MFP App Print notifications do not have

an option to include the first body page in the notification.

Fixed.

RF-28886 MFP App Not able to use SSO with the

MFP APP.

Fixed.

RF-27944 Print-To-Fax Security certificate expires in

2021.

Fixed.

RF-28058 Print-To-Fax Print-to-Fax option of Combine

print jobs into a single fax does not work.

Fixed.

RF-27203 Queue Handler Porthand_LogLevel registry

key does not work.

Fixed.

RF-28841 SAP Gateway Fax history is truncated in SAP

history.

Fixed.

RF-26720 Server When faxes are submitted via

Hpfax print driver, faxes with German characters in the To Name fail conversion.

Fixed.

RF-27273 Server The statuses of faxes that are

sent via Least Cost Routing and RightFax Connect are not updated.

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SR2

RF-27912 Server When creating a new fax, if

there are a large number of RightFax users and

phonebooks then there is a spike in CPU usage on the SQL server.

Fixed.

RF-27682 SharePoint With Office 365, the RightFax

SharePoint connector stops processing after several hours.

Fixed.

RF-27756 SMTP Gateway A fax created by the SMTP

gateway notifies using the user's From Name instead of the user's email address.

Fixed.

RF-27766 SMTP Gateway Outbound faxes sent via

SMTP with IETF formatting and Office 365 include the email headers in the fax.

Fixed.

RF-28043 SMTP MFP When a RightFax user has a

password or if Windows Integrated Security is enabled, faxes fail to send.

Fixed.

RF-28281 SMTP MFP The From email address does

not match the RightFax user.

Fixed.

RF-28682 SMTP MFP When receiving relayed EML

files, the wrong IP address is used.

Fixed.

RF-27314 Sync Module When update builds are

applied, the Sync Module stops.

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SR2

RF-28520 Sync Module When the To Company name

is 60 characters, the user is unable to send faxes.

Fixed.

RF-26808 Vault

XML Generator

Request to have the Microsoft registry key

NtfsDisable8dot3Name-Creation set to 1 with XML Generator and Vault.

Fixed.

RF-27446 Vault

XML Generator

Unable to change the fax image and XML file naming scheme.

Fixed.

RF-27447 Vault

XML Generator

Unable to specify the

sequence of the files that are copied to the destination.

Fixed.

RF-28637 Vault

XML Generator

Add support for specifying .png and .jpg image formats as default image types.

Fixed.

RF-28254 Web Admin User Management

Administrator cannot delete users in Web Admin.

Fixed.

RF-28123 Web API With the Epic Print Service, a

billing codes error message occurs.

Fixed.

RF-26465 Worker Host Archivefax MSMQ builds up

faster than the rate at which jobs can be processed by the Worker Host service.

Fixed.

RF-26949 Worker Host Libre Office (.odt) documents

fail to convert.

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6.2 Issues fixed in SR1

SR1

Utilities

When faxes are stuck in Scheduled to be Sent status and then migrated with MigrationMFC.exe, the faxes are sent.

Fixed.

RF-26676 FaxUtil If a user doesn’t have

permission to delete a fax, the RightFax administrator cannot delete the user's faxes.

Fixed.

RF-26663 FaxUtil Web If a user account has 350,000

or more faxes, the user cannot log in to FaxUtil Web.

Fixed.

RF-26365 Vault

XML Generator

Using RightFax Connect and algorithm 4000, a send record is processed through XML Generator for every attempt instead of the final attempt.

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7 Contact information

OpenText Corporation 275 Frank Tompa Drive Waterloo, Ontario Canada, N2L 0A1

OpenText My Support: https://support.opentext.com

OpenText RightFax Release Notes