COMARCH IT SOLUTIONS FOR INSURANCE

COMARCH

IT SOLUTIONS

FOR INSURANCE

Comarch is a business technology solutions supplier for Financial Services. The company has been delivering systems to various financial institutions, such as banks, brokerage houses, insurers and companies which manage assets and funds, since 1993. Comarch’s primary advantage is in the vast domain knowledge accumulated in our organization and software products that we use to deliver and integrate sophisticated business IT solutions.

As one of the largest IT suppliers in Europe, Comarch boasts many product lines, a rich collection of competencies and most importantly a large group of satisfied clients. We offer our own pre-designed and dedicated solutions and work based on integrating systems. This folder presents Comarch’s key solutions for the insurance market.

We are proud to work with customers from four different continents in more than 20 countries. We have implemented solutions in multiple insurance companies including Aegon, Allianz, Aviva, Uniqa. Our vision is to provide our clients with innovative software packages and licences supported by Business Process Management and a full range of integration and professional consulting and outsourcing services that effectively change the way they do business. Comarch also provides a comprehensive customer service following the implementation process to ensure that products are constantly updated in light of fluctuating market conditions and new challenges facing our clients.

More information available at: finance.comarch.com

3 Insurers are facing many global challenges, forcing them to rethink their business models. Innovation, agility and customer experience are increasing in importance in the industry’s everyday practices. Changes in customer attitudes, distribution, brand, new regulations and insurance value perception, require a more targeted approach towards growth strategies. To achieve business goals and efficiently implement evolving business models, insurance companies must also focus on reliable IT support. Automation of the insurance value chain improves both operational efficiency and increases the value of insurance perceived by customers.

Comarch has provided insurers with its own IT solutions and services for 15 years. Our key assets include a deep understanding of the industry and experience in modern technology. Comarch’s solutions cover insurance processes throughout the whole value chain and are targeted for both internal and external users within multiple activity areas. Comarch is aware that usability of everyday operations is crucial for end-users, it therefore concentrates on usability of business solutions at both the design and implementation stage.

Introduction

Actuary & product development Marketing Underwriting Policy administration Customer post-sales servicing Claims Collection & billing Sales management Investment management

CORE BUSINESS SOLUTIONS

New Business Underwriting

Policies

Insurance Investment Allocation Insurance Claims New Business Underwriting Policies Medical Partners Insurance Claims New Business Policies Property Register Debt Management Insurance Claims

Enterprise Service Bus

Business Process Management

Commission and Incentive

Comarch DMS Person Registry

Provisions Reporting Product Management System Administration LIFE HEALTH DEDICATED MODULES COMMON MODULES NONLIFE

Comarch offers core applications dedicated for 3 main lines of business. The solutions are equipped with modules supporting the specifics of each type of insurance and related processes

Comarch Life Insurance - process oriented solution for life & pension insurances , equipped with additional modules for underwriting and new business processing and subsystem – Comarch Insurance Investment Allocation.

Comarch Health Insurance - solution for the health insurance business designed to operate with significant data volumes, assuring coherent and efficient communication between the insurer and medical service provider.

Comarch Nonlife Insurance - core business solution that supports business operations of the P&C insurance company, with dedicated modules covering the functionality for property administration and debt management.

Comarch Insurance Claims offers comprehensive support for all types of life, health and property, and casualty claims. The solution helps reduce costs incurred in handling the claims process thanks to a reduction of paper-based tasks and automation of business processes (verification of claim case, calculation of benefit and provisions, generation of outgoing payments). Comarch Insurance Claims is equipped with a task management module allowing for the introduction of multilevel acceptance, control over the claim handling process and fraud prevention.

Comarch Commission & Incentive supports the management of multidimensional and multilevel sales networks, creation and optimization of innovative motivation policies and commission calculations and settlements. Comarch Commission & Incentive significantly improves the efficiency of sales networks thanks to web access to up-to-date information on realization of sales targets, calculated commissions and bonuses. The application provides managers with tools for monitoring the sales performance of their staff and automatically detects fraud.

5 Comarch Insurance Investment Allocation supports fund

unit dealing and management of individual client investment accounts for unit-linked investment plans, pension plans and variable annuities. Additionally, the functionality covers NAV management and aggregated information on open positions. The solution is equipped with an interface for integrations with both policy administration, market data providers and asset management systems.

Comarch Business Process Management is a modern platform geared towards modeling, monitoring and improvement of processes by domain experts. The solution guarantees the ability to design business processes in every area of a company, together with the definition of the user interface. At the same time it is an integration platform for dispersed applications, based on a mature and flexible architecture.

Comarch Document Management System supports document management, archiving and flow across the organization. When an organization processes large volumes of documents it is crucial to automate the process of document management and its workflow. Comarch DMS does this efficiently by providing automation in the scope of document scanning and indexing, Optical Character Recognition and full text search. The application stores not only document images but also fully versioned electronic documents within the structures of the document repository.

Comarch Enterprise Service Bus is a web-services capable, middleware infrastructure platform, responsible for communication between the individual components of complex and heterogeneous systems. The Comarch ESB solution is Comarch’s contribution to the main body of ESB implementations. The main purpose of Comarch ESB is to achieve the integration of its products with those of other vendors, to produce a functional whole.

Comarch recognizes the growing importance of multi-channel access to insurance sales and customer service, and has created a comprehensive offer of online tools dedicated for multiple distribution and communication channels, including: sales points contact center bancassurance intermediaries tied agents

direct insurance combined with self-service for insured individuals.

Our offer provides solutions that support multichannel sales networks in effective communication with customers, allowing sales coordination and building strong customer relations.

Comarch Insurance Front-End is a mashup solution integrating multiple business systems and providing an intuitive and ergonomic interface unified for all distribution channels. Client information is presented in a consistent and uniform manner in separate categories, even if they originate from multiple data sources

Comarch Internet Insurance provides customers with the functionality of an online insurance account, additionally allowing for the performance of insurance operations in self-service mode. The functional scope of the solution may vary depending on the product line and may include: simulation, registration of insurance applications, insurance claim submission including uploading of claim documents and investment account management.

Comarch Insurance Net offers a broad transactional functionality tailored for the multichannel sales model, including networks of agents, multi-agencies, advisors and sales forces of other intermediaries. With Comarch Insurance Net, the insurance company is given a tool to realize up-selling activities by presenting information on the insurance offer. The functional scope covers all relevant insurance operations, from offer creation, simulation and proposal registration, to policy issue and further policy service.

Comarch Content Management System – a solution integrated within Comarch Insurance Front-End - manages the content and structure of the portal. Comarch CMS provides multiple possibilities for the management of content of the WWW service and a high level of security. The system does not require additional installation or programming – all the necessary actions can be carried out from the level of the WWW browser.

7 Comarch Learning Management allows insurance

companies to organize trainings for sales forces and employees including sending out of invitations for participants, distribution of training materials, analysis of test results, and setting grading criteria. The electronic learning tool reduces training costs and shortens the time needed to train new employees.

Comarch Mobile Insurance offers user-friendly sales and a self-service functionality designed for three groups of users:

agents/brokers claim adjusters clients

The application can be installed on various types of smart-phones and tablets. Agents/brokers and claim adjusters benefit from real-time access to customer portfolios and their accounts, allowing them to cope with everyday tasks. Customers will appreciate constant access to information, the possibility to buy insurance cover within an instance and the ability to file a claim, and upload photos related to damage, directly from the mobile phone.

Comarch CRM Sales Management provides comprehensive support for customer relationships: from customer acquisition, through the sales process (including cross- and up-selling) and loyalty programs. The system includes functionalities for front-desk and customer service employees, as well as for back office employees, responsible for managing sales processes (including preparation of information for sales staff, definition of pricing policies, planning, sales monitoring and report analysis).

Comarch Contact Center integrates all communications channels telephone (conversations, voice mail, text messaging), fax, email. Its integration with chosen tools platforms, optimizes work within the contact center. This is carried out using:

automatic client identification

possibility to make and receive calls directly from the application,

automatic contact registration, access to recordings,

tele scripts

supervisor panel – providing control over subordinate employees

Marketing

Investment

Comarch aCRM supports sophisticated marketing activities including client behavior analysis and client segmentation. The application provides an analyst with a wide scope of statistical and data mining algorithms. Its most commonly used functions are: churn analysis, basket analysis or sales opportunities analysis.

Comarch Campaign Management manages the full life-cycle of the marketing campaign: planning, testing, realization, optimization and analysis of effectiveness. The system

allows user to reach a chosen client group, at the right time with the right information and via correct communication channel.

Comarch Loyalty Management offers an advanced set of business applications geared towards standard as well as advanced loyalty programs. The system stands out due to its flexibility, provision of functionalities dedicated for marketing managers, salespersons, logistic partners and loyalty program partners.

Comarch Asset Management provides a comprehensive set of tools automating the asset management related processes, supporting investment strategy implementation (incl. simula-tions, generators), orders registration and transaction settlements, pre and post trade compliance, investment limit queries and investigations, portfolio modeling and rebalancing, fees calculation. The system provides current information on assets under management, cash-flow forecasts and a broad integration with market data providers and counterparties.

Comarch Performance Measurement and Attribution enables the performance assessment of active investment portfolios and drill down to sources of profit and loss. The application provides a distinct view on current performance quotes at different levels of aggregation with reference to index benchmarks or the competition’s portfolios.

Performance attribution and coefficient calculation provides a deeper view into benchmark effects useful both for active and passive portfolio managers.

Comarch Risk Management assures effective protection against adverse changes in market conditions and an assessment of their potential impact by providing risk assessment of investment portfolios, identification of risk factors and estimation of potential future losses. It offers a portfolio optimization tool that supports investment decisions with suggestions, resulting from user specified optimization criteria. Comarch Fund Valuation covers complete bookkeeping and asset valuation processes in compliance with regulations. The solution handles different asset classes and fund products, transaction processing, and settlements in various markets

Comarch Debt Management improves the efficiency of recovering overdue debts and money misappropriated thus reducing the costs of a single case. All collection processes are directed through a definable workflow: classification of debt, soft collection process, creation of a debt payment plan, legal proceedings, enforcement proceedings and debt recovery. At all stages the system supports the user with a task management tool and automates operations (e.g. mass document printing) .

Comarch Fraud Detection analyzes a wide range of entities that may participate in frauds and abuses. The product is equipped with a powerful event-based Reasoning Engine, able to analyze large amounts of data from multiple sources (including black list search, activities, transactions) as well as applying advanced reasoning scenarios.

Comarch provides Oracle E-Business Suite deployment

services. The Oracle E-Business Suite gathers global

financial reporting (e.g. IFRS) and tax requirements in one accounting, tax, banking and payments model, and is preconfigured to meet insurance industry specifics.

Comarch Insurance Data Warehouse provides structured, aggregated and comprehensive reports to support decision makers at various management levels. The data model is dedicated for the insurance industry and can be fed from multiple systems, ensuring one coherent view on all business activities.

Comarch Business Intelligence offers a single, comprehensive, Web-based solution for all types of reporting: ad-hoc and cyclic reporting, enterprise-wide report types and reports that can be authored once and used by many company employees, thanks to a built-in report distribution tool.

Comarch Data Mining is a new generation analysis, and decision-making support platform. It provides a wide range of solutions that conduct efficient and effective analysis to obtain knowledge hidden in routinely-compiled, operational and transactional data. The interdependencies and trends revealed in databases are generated as analytical models, which can be used in customer profiling and segmentation, as well as cross-sell and up-sell analysis or testing product profitability

9 Our know-how, which is based on extensive experience and

long-term relations with leading security solution providers, ensures the highest quality of services and advanced proprietary security systems. Comarch owns full-scale, flexible solutions for securing sensitive data.

Comarch Security Access Manager DRACO - provides central identity management and access management for enterprise businesses.

Comarch CentralLog - a tool for centralization, analysis and storage of the security audit information required by Solvency II, produced by various applications.

Comarch SecureAdmin - a user activity monitoring system, which operates transparently at the network layer level (passive and active analysis).

Comarch SmardCard Workshop - manages life cycles of cryptographic cards and tokens. It is a java based cryptographic microprocessor card for the secure storage of sensitive information such as cryptographic keys and passwords.

Comarch SmartCard – a java based cryptographic microprocessor card for the secure storage of sensitive information such as cryptographic keys and passwords.

Comarch SmartCard Bio – biometric solution in connection with the Comarch SmartCard. Ensures an authentication and authorization method based on three factors: possession (physical card), knowledge (PIN to card) and biometric data (fingerprint).

Comarch T-Pro - a highly secure SmartCard reader. Ensures encrypted point-to-point communication. Protects against the following attacks: Men in the Browser and Keylogger.

Comarch MobileID - a new authentication and authorization method based on mobile phones as an alternative to SMS codes, Hardware OTP and TANs.

Comarch CA (Certificate Authority) - Comarch proprietary software for full implementation of PKI (Public Key Infrastructure) systems, including issuing certificates for secure email, web servers, communication channels, and user authentication and authorization.

Comarch Security Products and Services

Comarch Security Acces Manager DRACO

Comarch Certificate Authority

Comarch SmartCard Workshop

Comarch SmartCard

Comarch SmartCard Bio

Comarch T - Pro _CentralLogComarch

Comarch SecureAdmin Comarch MobileID

Consultancy for IT Security Professional

Confidentiality Integrity Availability

IDENTIFICATION

PUBLIC KEY INFRASTRUCTURE (PKI)

AUTENTICATION AND AUTHORIZATION METHODS

Comarch Data Center Services allows customers to benefit from using a specially designed data storage facility. All Comarch Data Center projects are tailored to customer needs and assure a high level of quality.

Comarch Professional Services

Consulting Services and IT Outsourcing

Reserve Emergency Center

Safe Internet Access

Data Storage

Backup Creations

Database application outsourcing

Database administration

Server and operating system administeation

Maintenance of communication services

Network access

Server hotelling at the Data Center

DISASTER RECOVERY CENTER ADDITIONAL SERVICES COMPREHENSIVE SERVICE HOSTING FACILITY COLLOCATION

Comarch has carried out a few thousand IT projects, both in Poland and abroad. The projects have allowed the company to gather a wide scope of technology, domain, business and management competences.

Customer IT requirements analysis

Business process analysis conducted in either ‘AS IS’ or ‘TO BE

Integration analysis

Business process modelling

Process automation

System development

Functional, integration and performance testing

Scope verification support (acceptance tests)

Trainings including preparation of training materials

Maintenance services Security analysis

Technical specification

11

Comarch Insurance Front End is a modern portal made up of many integrated applications. The solution guar-antees easy access to current information and neces-sary business tools. Its rich functionality and high degree of usability make the work of insurance agents easier.

Comarch Insurance Front End

New Sales Service Portal for UNIQA Group

CASE STUDY

Situation Analysis

UNIQA Group Austria is one of the leading insurance groups in Central and East-ern Europe. It is represented on the Polish market by two companies: nonlife insurance UNIQA TU SA and life insurance UNIQA TU na Życie SA. The strate-gic goal of the UNIQA Group is to outstrip the market in terms of its key busi-ness area growth. This requires the development of products, sales channels and optimization of processes. UNIQA is intensively developing its sales net-work using a multi-channel distribution system. Seven new branches were opened at the start of 2010. The company plans to open further units and to recruit some 200 new agents. At the same time UNIQA is developing insur-ance sales via financial institutions, insurinsur-ance brokers and car dealerships. “We appreciate the importance of our sales network, whose competencies and

effectiveness are the source of UNIQA Insurance Group’s success”, comments

Hans Christian Schwarz, President of UNIQA Group in Poland.

Making the job of insurance sales personnel as easy as possible, a speedy information exchange, and good sales and client service support, constitute the biggest challenges for UNIQA.

The Solution

UNIQA launched an Internet Sales Service Portal – a new generation tool for company partners, agents and intermediaries. Implementation of the portal was an important element in the realization of the UNIQA group’s strategy that expects to increase the effectiveness of its sales network.

The Sales Service Portal was based on the Comarch Insurance Front End plat-form. Comarch Insurance Front End is a mature frontend class solution made up of many applications, a so called mashup. According to analysts from Gartner Strategic Guideline, by 2020, mashup technology will become the dominating model (80%) for building complex business systems.

“Implementing the new Sales Service Portal is another step in the realization of our mission to be a new generation insurer. UNIQA’s ambition and goal is to deliver the most modern solutions for products as well as processes al-lowing maximum comfort and effectiveness of work for our insurance sales

managers and partners”, says Schwarz.

The Sales Service Portal guarantees rich and ergonomic functionality: insurance sales and service: preparing offers, issuing online

policies, preparing policies in a traditional manner, access to information about the agent’s client portfolio as well as renewing the policy by pressing a single button,

client service: client data review in accord with set criteria (e.g. age, address, products already in use), identification of needs and client possibilities as part of the portfolio, with a goal to an effective cross and up-selling of insurance,

identification of needs and client possibilities, as part of the portfolio, with a goal to an effective cross and up-selling of insurance, commission settlement: up to date information for agents and team

leaders who received a commission, bonus or raise,

planning and monitoring the realization of sales goals as part of the whole sales structure,

access to up to date information: sending out central messages to sales networks adapted to the receiver’s profile,

task planning and calendar: automatic information about upcoming important deadlines (e.g. the expiry of policies or rate payment), which allows action planning as well as sending tasks to be carried out by subordinate employees.

“Functionalities guaranteed by the Sales Service Portal definitely affect the quality and organization of agents’, sales unit directors’ and HQ managers’ work. They will also be valued by insurance brokers and car dealers who work

in cooperation with UNIQ”, underlines Schwarz.

The Sales Service Portal does not need to be installed on the computer as it is a web browser application. It is intuitive and easy to use. It guarantees ac-cess to nonlife insurance and life insurance products in one place, 24 hours a day, 7 days a week. Due to its modular structure it is possible to develop it further based on current needs and user suggestions

The Sales Service Portal is integrated with the central repository of users in UNIQA. Thanks to this UNIQA employees and insurance agents receive access to functionalities defined by their set privileges when starting work in the por-tal. The portal takes into account the role of the user in company structures (every role has a characteristic layout).

Due to the effective integration of the Comarch Insurance Front End platform with UNIQA’s production systems it is possible to:

base the system on business logic and on a given structure of production system (calculations, competencies, product definitions, reading and saving of proposals/policies and client data),

use information about the UNIQA sales structure, use a distinct agent identifier for all the IT systems,

Integration with EUROTAX: during the creation, renewal, registration and mod-ification of the policy, Comarch Insurance Front End is integrated with the au-tomobile valuation system EuroTax with regard to motor insurance.

Solution Advantages

Synergy effect. Comarch Insurance Front End is made up of high quality so-lutions, expertly prepared to realize the business goals set before them. As-sembling them onto one joint platform gives an additional synergy effect and increases the added value of the implementation.

Bettering effectiveness of the sales process and post sales service. Co-march Insurance Front End platform’s tools allow the sales process and cli-ent servicing to be shortened. This increases the comfort in the work carried out by intermediaries and increases insurance company client satisfaction. Launching the cross and up selling tools increases client profitability from the most lucrative segments.

Multichannel communication. The portal fully utilizes available client commu-nication channels with the help of agents, unit employees, dealers, call cent-er, text messaging, internet (WWW, WAP), fax or email.

Module based architecture. It allows for an evolution based development of the solution. A readymade system nucleus supports iterative develop-ment by adding consecutive modules in a completely secure manner. This increases the continuity of business and the comfort of everyday jobs car-ried out by the users.

Configuration possibilities. Flexibility in the management of Comarch Insur-ance Front End allows for a quick reaction to the changes in the conditions under which business is carried out as well as allowing modification of the platform without the need to employ technical personnel in the system struc-ture and business processes.

Ergonomic and friendly environment. Interface improvement and alignment betters work comfort and increases employee efficiency, which leads to the re-duction of employee training costs as well as eliminating the time lost by users when logging in and the repeated adding of the same data to different systems. Making insurance and administration mechanisms more cohesive. Under Comarch Insurance Front End it is possible to centrally manage users as well as carrying out a common security policy.

www.finance.comarch.com

www.comarch.com

Comarch Spółka Akcyjna with its registered seat in Kraków at Aleja Jana Pawła II 39A, entered in the National Court Register kept by the District Court for Kraków-Śródmieście in Kraków, the 11th Commercial Division of the National Court Register under no. KRS 000057567. The share capital amounts

Comarch is a leading Central European IT business solutions provider specializing in forging business relationships that maximize customer profitability while optimizing business and operational processes. Comarch’s primary advantage lies in the vast domain of knowledge accumulated in and applied to our software products. These products incorporate highly sophisticated IT solutions for businesses in all vertical sectors. Comarch has a multinational network of offices employing over 3300 highly-experienced IT specialists in Europe, the Middle East and the Americas.

www.comarch.pl www.comarch.de www.comarch.ru

Poland

Comarch Headquarters Al. Jana Pawła II 39a 31-864 Kraków fax: +48 12 64 61 100 email: [email protected] phone: +48 12 64 61 000 Finland Comarch

Technopolis Business Park Innopoli II Tekniikantie 14 02150 Espoo email: [email protected] phone: +358 50 50 191 50 France

Comarch Software SARL 19 Avenue LeCorbusier 59000 Lille fax: +33 3 59 56 06 01 email: [email protected] phone: +33 6 59 56 06 84 Austria Comarch Solutions GmbH Nußdorfer Lände 23 A-1190 Vienna Phone : +43 1 91066 00 Fax: +43 1 91066 66 email: [email protected] Switzerland Comarch Swiss AG Bahnhofstrasse 21 9471 Buchs Phone: +41 81 755 55 00 Fax: +41 81 755 55 01 email: [email protected] Luxembourg

Comarch Luxembourg S.a.R.L. Route d’Arlon 23 L-8008 Strassen email: [email protected] phone: +352 271 168 18 , +352 271 168 19 Germany Comarch AG Heidenkampsweg 82a 20097 Hamburg Fax: +49 40 23503 400 Phone: +49 40 23503 372 email: [email protected] Belgium Comarch AG Avenue Louise 65 B-1050 Brussels fax: +32 2 535 77 00 email: [email protected] phone: +32 2 535 78 69 Ukraine LLC ComArch 18/7 Kutuzova Str. 01133 Kiev fax:  +380 44 492 2843 email: [email protected] phone:  +380 44 492 2842