PC/E Self-Service. Net-centric software solution for the flexible integration of self-service systems in multichannel architectures

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PC/E Self-Service

Net-centric software solution for the flexible integration

of self-service systems in multichannel architectures

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PC/E Self-Service

PC/E Self-Service, the flexible software solution, allows you to bring

together 24/7 availability and innovative services in a self-service

environment and, at the same time, manage your self-service network in

a cost-efficient manner.

The ability to integrate and combine delivery channels means new functions can be delivered that much faster.

More and more, the quality of a retail bank's self-service network is what distin-guishes it from the competition and allows it keep a step ahead. Increased competi-tion, growing cost pressure and greater expectations on the part of customers are all conspiring to make financial institutions re-think and re-design their self-service and business processes. What this means for self-service – the number one delivery channel – is that it must be completely integrated with all other channels and combined with new customer services. At the same time, new and legacy systems – regardless of their vendors – have to be integrated in a uniform IT environment. Today, a self-service network needs to offer seamless processing of business transac-tions, shorter flow times and thus better service quality for customers. Com pany-wide, all channels must use one and the same data basis, enabling the bank to meet its statutory requirements – such as EMV, PCI and SEPA – quickly and flex ibly.

| Flexible management of your self-service estate

When self-service systems were launched 30 years ago, they required the creation of special IT structures. With time, further de -livery channels were introduced, also in isolation. Now, with the widespread use and acceptance of Web technology, it is nec essary to eliminate these specifications and redundancies of individual channels. Self-service has become a key element in implementing a bank's strategic goals. Y O U R C H A L L E N G E S

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|PC/E Self-Service – the net-centric all-in-one solution

Since retail banks are increasingly moving in the direction of intelligent, server-based solutions, the gentle migration of fat clients to smart clients is a vital step. Whereas, in the traditional fat-client world, the processing logic for the individ -ual business processes, device control and communication are contained in each self-service system, smart clients get all their data from servers. The multivendor PC/E Self-Service software offers your institution the high-availability client/ server architecture to support both of

| Server functions

❚ Client administration with hierarchies for data centers, financial institutions and bank branches ❚ Central administration and configuration of

transactions and terminal devices

❚ Connection of terminal devices via a variety of message formats

❚ Direct routing of transactions to a variety of background systems

❚ Support for foreign currencies and denomination algorithms

❚ EMV and PCI compliant

❚ Journal and reporting via Web console

| Smart client functions

❚ Preconfigured modules for multivendor operation of ATMs and terminals ❚ Deposit and withdrawal of banknotes

and coins

❚ Standing orders and credit transfers ❚ Processing of payment orders (forms,

barcodes and checks) ❚ Top-up of prepaid cards

❚ Printing of receipts, documents and tickets

| Your benefits at a glance

❚ Transfer of processes and functions to a central server

❚ Investment protection thanks to gentle migration – even with fat clients ❚ Multivendor software (XFS) with

standardized protocols and interfaces ❚ Simplified, uniform cross-channel

processes thanks to Internet technology ❚ Fast rollout of new functions

❚ Reusability of functions from other channels

❚ High availability, fail-safe capability and scalability

these technologies. PC/E Self-Service allows you to implement the transforma-tion to intelligent, server-based architec-tures without interrupting or affecting normal operations. Based on the interna-tionally recog nized JEE standard, the net-centric solution is tailored to the speci-al needs of the self-service channel. It comprises various components, each of which provides services specific to self-service – e.g. the validation and

classifica-tion of cards – within a homogeneous architecture. You are free to combine these individual services as you like, allow ing you to create a cutting-edge, future-proof self-service solution that per-fectly meets your customers' require-ments. PC/E Self-Service can be integrated in any IT environment, regardless of the background systems in place.

This solution is thus both the optimal inter-face to the existing self-service world and the gateway to your retail bank's IT future. You get the best support in designing inno-vative, future-oriented processes. O U R S O L U T I O N – Y O U R B E N E F I T

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As the market leader in self-service solutions,

we guarantee you future-proof software.

Profit from both innovative functions and lower costs!

PC/E Self-Service is the net-centric, multivendor solution for your IT environment.

The PC/E server links up host and clients in an overarching architecture that ensures effective and future-oriented business processes.

| Getting services to market faster

Using Wincor Nixdorf's PC/E Self-Service solution you can respond quickly to chang -ing requirements and offer new products without undue delay. New services can easily be added at the server, and there is no need to make changes to either the client or back-end software. The new func-tions are available immedi ately on all connected clients. This fast time-to-market allows you to be a trendsetter. At the same time, innovative customer services can be integrated at low cost. Additional Web services mean you can access business data to develop tailored cross-channel ser-vices that go far beyond what standard products can offer.

| Higher productivity and simpler business processes

PC/E Self-Service enables you to integrate the self-service channel in multichannel architectures. In this way, financial institu-tions can implement new business strate-gies and achieve optimization across all channels. Services have to be implemen-ted only once and can then be used via any channel. "Build once, use everywhere" is the idea behind our solution, with its inter-national standards, Java-based technology and centralized architecture.

PC/E Self-Service is a software solution that enables you to integrate self-service systems – a popular point of contact for customers – in a multichannel architecture and utilize them successfully for marketing and sales. Even ProClassic applications specific to self-service can be integrated flexibly.

E X PA N D I N G T O M E E T T H E F U T U R E

In combination with PC/E Direct Marketing you can include self-service systems in marketing campaigns, since their frequen-cy of use offers great potential for direct customer address. Another source of reve-nue are innovative new business models involving value-added services (e.g. ticket sales), which can be integrated using PC/E Value Added Services.

The self-service network's popularity de pends primarily on its availability, and with ProView or PC/E Monitoring you can efficiently administer, monitor and manage both your smart and fat clients from a central location. In addition, PC/E Cash Mana gement helps you optimize all your cash processes, not just those of your self-ser v ice systems. All this ensures excellent 24/7 customer service.

In combination with PC/E Payment Ser v ices you can achieve end-to-end processing of all payment transactions.

PC/E Server

Core Banking System International Credit Card Schemes

NDC

DDC

PBM

ISO

XML

Smart_Client

Admin console

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| New IT concepts for retail banks

The sector: The main pillars of traditional banking business are crumbling; their prof itability can no longer be regarded as stable, let alone rising. This is due in part to flex ible customers, who are quick to change banks when they have a better offer else where. Market liberalization makes this flex ibility possible; thus, the winner is the bank that succeeds in ap pealing to consumers' emotions and staying one step ahead of the competition. However, the generally complex, heteroge-neous IT ar chitecture of most financial institutions does not support this strategy or the processes it requires.

Intelligent software means improved processes

The PC/E Retail Banking Solution Suite offers you an IT architecture that optimizes your sales and service processes in the front office, for a decisive edge that ensures a successful future.

| PC/E Retail Banking Solution Suite: new momentum for sales and service

Your chances on the market hinge upon the right strategy. Front office service and sales play a key role, and here our modular PC/E Retail Banking Solution Suite covers a wide array of topics. What are the strengths of this software package? It concentrates completely on the front of -fice, enabling the transformation of your business processes and the associated IT architecture into a future-proof retail banking.

| The modular software suite that lets you do more

Channel Delivery comprises solutions for retail banks' delivery channels, making all your processes uniform, transparent and holistic for your customers, whatever channel they use.

Banking Business Enabling consists of modules for the sales and service process-es of all thprocess-ese channels. Thanks to its mul tichannel concept, these business processes can be flexibly integrated.

Management & Optimization shows you how Wincor Nixdorf manages and optimizes retail banking processes and reduces operating costs.

Security offers a holistic security strategy that protects a retail bank’s IT sys tems and networks as well as its inter-nal and exterinter-nal communications.

| The PC/E architecture – open to the future

Our solution is based on an open, net-centric multichannel architecture that is de signed to be service-oriented. Individual modules, called Business Services, can be used in any channel. This enables you to customize your retail bank's business processes.

Added value from an IT perspective ...

❚ Reusability

❚ Rapid integration

❚ Expandability

Added value from a business perspective ...

❚ Increase in profitability

❚ Reduction in costs

❚ Investment protection and future-proofness

❚ "Emotionalization" of retail banking From the very first draft, our Professional Services support you with well-founded, precise consulting. In the case of IT integration, this can range all the way to outsourcing.

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Published by

Wincor Nixdorf International GmbH

Heinz-Nixdorf-Ring 1 33106 Paderborn, Germany Phone +49 (0) 52 51 / 693 - 33 01 Fax +49 (0) 52 51 / 693 - 59 18 www.wincor-nixdorf.com [email protected]