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(1)

QUALITY PLAN

POWER TRANSFORMERS MANUFACTURING

CUSTOMER: SIDOR C.A.

(2)

Job Quality Assurance Plan

ABB Transformers

Pereira

(3)

C

U

S

T

O

M

E

R

S

MARKETING

&

SALES

ENGINEERING

DISTRIBUTION

TRANSFORMERS

POWER

TRANSFORMERS

LOGISTIC

SUPPORT PROCESSES*

SUPPLY

MNGMNT.

HUMAN

MNGMNT.

INFORMATION

SYSTEMS

INTEGRAL

QUALITY

MNGMNT.

FINANCIAL

CONTROL

MAINTENANCE &

GENERAL

SERVICES

SUPPLIERS

C

U

S

T

O

M

E

R

S

SERVICE

* Mutual Interaction

COMMUNITY

STRATEGIC MANAGEMENT

(4)

Code: F01- MGIPTG001 PROCESS

LEADER OBJECTIVE

SUPPLIER INPUT

SUB PARTICULAR ACTIVITIES DOCUMENT RESPONSIBLE OUTPUTS Customer

To define and to update the scope of the System of Management To define and to update the Processes of the System of Management, its sequence

and interaction

To lead the definition of the Programs and Indicators of the System of Management

To give support in the update of Aspects and Environmental Impacts and Dangers and Risks

To define and to communicate practices for the Operational Environmental Control and of OHS for the processes, suppliers and contractors To identify and access to Legal Requisites and other acquired requisites

To lead the planning of changes that affect the System of Management To identify and to plan the response to potential situations of accidents and emergencies, and to prepare and to mitigate the possible illnesses that are

associated

To carry out activities of verification of the operational controls defined at the environmental level and OHS

To carry out the external management of the residues

To take care of the minor injuries

To support technically the Processes of Manufacture To carry out periodic tests to the procedures of preparation and response before

emergencies

To prepare and to execute Programs of calibration / verification (including software when necessary)

To update and to communicate the Legal Requisites applicable to the activities, products and services carried out and given by the Organization To evaluate periodically the fulfillment of the Legal Requisites and others applicable,

and to keep records of this evaluation To manage the Legal Fulfillment with the interested Parties

To keep the program: School of the Quality

To coordinate the activities of Continuous Improvement and QIT

Mgt. System Processes

Requisites of Mgt. System Contract with Certifier entity Reports of previous Audits

Indicators of management Audits To plan and to carry out the Audits of the Mgt. System

NEZCP026 NTC ISO 9001:2000 NTC ISO 14001:2004 NTC OHSAS 18001:2000 QIT Manager of PTQ Internal auditors Audited Persons

Plans of Actions of Improvement Records Managerial report of Audits Certificates of Mgt. System General manager Certifier Entity Processes of Mgt. System Interested Parties QIT Coordinators of Evacuation NEZCP046 Manager of PTQ Assistants of PTQ

Competent and Careful Personnel Minutes of the QIT

Plans of Action Records of Continuous Improvement Quality School

BA PTPR 1LAA000022

Updated Matrix of Legal Requisites Supports of Legal Fulfillment

Records PT Division Interested parties Certifier Entity Customers CIDET PT Division PT Division Interested parties Auditors Certifier Entity Manager of PTQ Manager of PTH

Records of Operational Control Quality records Record of Evaluation of Simulations Equipments and devices of measurement and

monitoring calibrated / verified Records

Equipped Classrooms Internal auditors

Process of Improvement of the Integral Quality

Computing Equipments QIT/Managing Boards

PTQ Manager (Representative of the Direction for Mgt. System) Equipped offices

HUMAN RESOURCES

Mgt. System Processes

Brigade of Security

Room of Metrology MANAGEMENT OF RESOURCES

To plan and to implement the tools of the System of Integral Management of the PT Division, so that both the operation and the control of the Processes of the Mgt. System are effective.

Mgt. System Processes Interested parties

PT Division Interested parties

Planning of the Mgt. System

Activities of the Processes Operational Controls Practices of response before

Emergencies Residues of the Processes Information of Security of Chemical

Products Equipments of following up and measurement (It includes software

when necessary) Mgt. System Processes

Customers

Operational control and Response before Emergencies

Legal conformity

Integral Quality Management Integral Quality Manager

Scope of the Mgt. System Process map Program of Management Graphic of Central Control Matrix of Environmental Aspects

Matrix of Dangers and Risks Matrix of Legal Requisites Matrix of Administration of Changes

COABB PT Division Interested parties MGIPTG001 NTC ISO 9001:2000 NTC ISO 14001:2004 NTC OHSAS 18001:2000 NEZCP061 NEZCP045 NEZCP046 NEZCP060 Manager of PTQ QIT ITPTQ001 - 002 PAPTQ006 - 007 - 008 - 009 - 010 PAPTH002 - 003 PAZCC022 PAZCH015 - 016 NEZCP063 - 064 - 065 ITPTQ040 - 041 - 042 PAPTQ003 PAPTQ004 PAPTQ005 PAPTQ013 PAPTQ027 PAPTQ028 ITPTQ006 - 008 ITPTQ010 ITPTQ015 ITPTQ035 ITPTQ037 - 039 Manager of PTQ Assistants of PTQ Process managers Technician Laboratory of Oils

Operators Suppliers Contractors

Visitants Engineer Room of Tests

Users of equipments / devices

Users of Mgt. System Agenda QIT Activities of the Organization Changes to the New Processes or Modifications of the Requisites

Results of verifications of Operational Control Previous evaluations Communications of Interested Parties

Information Technology Resources (Intranet, internet, databases: SSA, CCRP, Borwin, CRS)

RESOURCES OF INFRASTRUCTURE

Assistants of Integral Quality

OHS committee Brigade Location Nursing station

Room of conferences with audio-visual aids (video beam, VHS, TV and projector)

Matrix SGI

Wasted Chemical Prod. Chemical Prod.

Management Tools

(5)

Code:

F01- MGIPTG001

PROCESS

LEADER

OBJECTIVE

SUPPLIER

INPUT

SUBP

ACTIVITY

DOCUMENTS

RESPONSIBLE

OUTPUT

CLIENT

To prepare a program of Engineering

To study Technical Specifications

To review or to perform Check List

To do Order Clearing

To prepare a Pre-design

To do a Technical Offer

To draw up electrical design

To do a Structure in BaaN

To carry out Cards of Manufacture

To prepare information for tests

To carry out a design of Active Part

To carry out a design of assemble,

connections y cubing.

To carry out a design of isolations (only

TrafoStar)

To carry out Plans for approval (if it is

needed by the client)

To carry out external design

To do a Structure in BaaN

To review, to verify and to validate the

Electrical and/or Mechanical Design

To control changes of Electrical and/or

Mechanical design

Electrical Design Engineer

Requests of Changes of Design

MANAGEMENT OF RESOURCES

Mechanical Design Engineer

Computing Equipment (computers, printer and plotter)

Information technology resources (Intranet, Internet, software of design, database BA)

PTO

ITPTE001

PAPTE001

PAPTE003

PTE

PTM

PTS

BA

PTM

PTE

BA PTPR

Technical specifications of the Client

Technical and Commercial offer

Technical norms

Technical instructions of BA

ITPTE002 - ITPTE009

Design for Offers

ITPTE001

ITPTE010

ITPTE011

Technical specifications of the Client

Technical and Commercial offer

Technical norms

Technical instructions of BA

Electrical Design

Technical norms

Technical specifications of the Client

Price Database

Technical instructions of BA

Manager of Engineering

Equipped offices

HUMANS

INFRASTRUCTURE

PTM

PTE

BA PTPR

Electrical Design

Electrical Designers

Electrical design for

production

PTO,

PTQ

PTD

PTP

Electrical and Mechanical

Designers

Engineering

Manager of Engineering

To define and to plan the activities that allow to obtain designs that meet the requisites agreed in the contract and to achieve their ratification and the later satisfaction of the clients, at the same time the costs of

engineering and materials foreseen in the selling are met, and also the technical requisites of the product are met.

Program of Engineering

Records of Order Clearing

PTO

Manager of Engineering

Electrical and Mechanical

Designers

Planning

Record Meeting SUM

Plan of Invoicing

Technical specifications

Mechanical design for

production

Plans of Manufacture

Technical Support

PTD

PTP

PTO

Review and Control

of Changes

PAPTE004

PAPTE002

Manager of Engineering

Electrical and Mechanical

Designers

ITPTE002 - ITPTE009

Designers of Offers

New Designs

Cards of Manufacture

Plans

Electrical design

Structure of Materials

Data for Tests

Technical Support

PTD

PTP

PTO

Mechanical Design

Room for Tests

Technical Offer

PTM

PTP

PTD

Mechanical Designers

Matrix SGI

Remainders

Remainders

Chemical Prod.

Critical Com.

Legal Reg.

Management Tools

Measurement and Monitoring

Measurement and Monitoring

Enviromental Asp.

Dangers and Risks

Management Prog.

(6)

Code: F01- MGIPTG001 PROCESS

LEADER OBJECTIVE

SUPPLIER INPUT

SUBP PARTICULAR ACTIVITIES DOCUMENTS RESPONSIBLE OUTPUT CUSTOMER

PTP BA PTPR PTQ PTE PTO Product in Process Criteria of Acceptance Sigma Cards Cards of Program of Manufacture

Plans / designs General Schedule Macro planning

Process control

To inspect and to test the product in process

PAPTP001, PAPTQ001, ITPTP016,

Supervisor Control of

Processes of PTP Quality records (Sigma Cards)

Sub process of Room of Tests

To prepare isolations

To paper conductors

To wind

To dry and to press Windings

To dry and to press Windings

To separate plates by groups

To prepare table for stacking

To stack, press and put vertically the cores

To strain or to apply Asecond

To mount Windings in core

To close top yoke

To connect Active Part To prepare cubing To dry Active Part To tight again and to cube

To mount accessories To prove preliminarily the Airtightness To try and to analyze the Dielectric Oil To do vacuum and to fill with oil

To rest and To impregnate To place control wiring

To Carry out electrical Tests

To test control wiring

To prepare protocols of tests

To test airtightness, to dismantle external accessories, to do identification and marking, to coordinate their packaging

To register consumptions in BaaN and to do entry to Warehouse

Technician of Laboratory of Oils Operator of Cores and Active Part Chief of Room of Tests Operator Laboratory PTP Wiring Operator Operator of Connections Operator of Shipments

Operator of Cubing and Final Assembly Assistant of Assembling Assistant of Materials Assembling Leader Operator of Oils Planner of Production Supervisor of Production INFRASTRUCTURE Manager of Production Plant of manufacture of Power transformers

Equipped offices Sub process of Room of Tests

PTS PTE

Transformer ready for shipping

Registration in BaaN PTO

Readying and

Operative Shipping

ITPTP038 ITPTP045

Leader and Operators of Assembling and Shipping Released Transformer for Shipment

Packaging Packing List Warehouse

Standard and customized materials, approved, and minor raw

materials Winding manufacture ITPTP004, ITPTP005, ITPTP006, ITPTP024, ITPTP025, ITPTP026, ITPTP036, ITPTP039, ITPTP043, ITPTP046 Power Transformers Production Manager

To plan and to carry out the production of the Power transformers, under controlled conditions that allow the fulfillment of the requisites of the Product and the Organization

Leader and Operators of

Windings Block of Windings

Sub process of Assembling and Connections

PTS Sub processes of Cores, Windings and Warehouse

Windings Core Clamps Switch Plans/Designs

Active Part Assembly

ITPTP026 ITPTP009 ITPTP044

Leader and Operators of

Assembling Active part assembled and connected Sub process of cubing

Core Manufacture

ITPTP003 ITPTP008

Leader and Operators of

Assembling Verticalized Core

Sub process of Assembling and Connections

Sub processes of Assemble and Connections and Warehouse

Active connected part Tank Accessories Processed and proved oil

Plans/Designs

Tanking and Final Assembly

ITPTP015, ITPTQ029, ITPTP037, ITPTP038, ITPTP040, ITPTP042

Leader and Operators of Assembling

Transformer finished and ready for tests

Sub process of Room of Tests

PTP PTE

Transformer for tests General information of Tests

Final Test PAPTQ002, ITPTQ011, ITPTQ012, ITPTQ014, ITPTQ016 - ITPTQ022 ITPTQ032

Engineer of Room of Tests

Transformer released by Room of Tests, Protocols of Tests, Minutes of Controlling, Reports of Feedback to

the Design

PTP, PTO, PTE

Financial resources Operator Assembly Windings

Paper Operator

Teams of safety and personal protection Equipment for the handling of heavy loads

Operator Windings Assistant Assembly Windings

MANAGEMENT OF RESOURCES

Leader of Windings Equipment of inspection, such as micrometers, gauges and others, related to the technical instructions Machinery and equipment of plant to manufacture the product in accordance with the provisions of the instructions of BA and the Production Manuals of LDT and TrafoStar

Operator of Insulations Assistant of Windings

Computing equipment

Information technology resources (Intranet, Internet, databases, BaaN System)Recursos informáticos (Intranet, Internet, Bases de Datos, Sistema BaaN)

Room of Tests for transformers of Potency and Laboratory of Oils HUMANS

Matrix SGI

Waste Chemical Prod. Critical Com. Managment Tools Critical Com.

(7)

ABB

Internal Auditors

QHSE - BASC

QIT

Managers´ Team

Quality

Carlos Ossa

H & S

M. Marín – L. Montoya

Samuel Zuluága

Test Processes

JCV – JM - HV

Environmental

Paula Mesa

SPT TR

DTR TR

Oil Analysis

Safety Brigade

Evacuation

Coordinators

OHS Advisor

Integral Quality Organization Chart

General Management

BASC

Quality School

Instructors

(8)

A little of history (Integral Quality milestones)

Ø

1990: ABB Group arrives to Pereira´s factory through a global acquisition of

Westinghouse T&D segment

Ø

1996: Quality Management System is certified with ISO 9001 by BVQi

Ø

1999: Environmental Management System is certified with ISO 14001 by BVQi

Ø

2002: Philip Crosby´s Quality Improvement Process is implemented

Ø

QIT: Quality Improvement Team is established with the local Top

Management

Ø

QS: Quality School program is launched to give all people trainin in

Quality issues, technical competence and to encourage their Quality

Awareness

Ø

2003: Six Sigma tool is implemented for TrafoStar power transformers

Ø

2005: Occupational Health and Safety Management System is certified with

OHSAS 18001 and the 3 Management Systems are integrated in QHSE

Ø

2006: BASC Managemen System is certified by the WBO (Business Alliance

for Secure Commerce)

(9)

Last 10 years improvement profile and our VISION

2002

QIP

1

2005

ISO 9001

ISO 14001

1996

1999

OHSAS 18001

+ SGI QHSE

2009

2

3

4

5

6

σ

σ

τ

τ

2006

BASC

(10)

We have a great VISION

Ø

In 2009 ABB Pereira will be a World Class

Manufacturing plant

Ø

Happy people doing well their work

(11)

Zero Failures

Zero Impacts

Zero Accidents

TPT & TTPT

reduction

On Time Delivery

Customer Satisfied

More orders

Best prices

Greater EBIT

Stability & Safe

labol

COPQ’s reduction

Cash Flow

A good present for

Everybody!

(12)
(13)

QHSE and BASC Policy (Translation)

Do well our work since first time to get Customer's

Satisfaction by means of Quality Products and Quality

Services delivered on time, producing the budgeted

profitability.

To get this, our commitment is:

Ø

Promote people's Competence and Awareness as our greatest asset

Ø

To rise the life's quality of our employees by means of the continuous

improvement in H&S issues

Ø

Reduce waste generation and natural resources consumption in our

processes

Ø

Improve continuously our Processes efficacy

Ø

Prevent illegal practices in our processes (terrorism, illegal trade,

drugs traffic, etc.)

(14)

ABB

Our Zero Defects Objectives

ZD does not mean that we will not have failures, it means

that we will not be happy with any failure!

Quality ISO 9001

100% OTD

Zero Test

Failures

100% Customer

Satisfaction

H U A C A L T A N Q U E C O N S E R V A D O R P R O T E C C I O N A I S L A D O R E S H U A C A L R A D I A D O R E S

OHSAS 18001

Zero Lost Day

Incidents

Environ. ISO 14001

Zero Oil Spilling

QHSE Objectives

Zero COPQ

Zero Electrical

Energy Waste

BASC

Zero

contamination

Quality ISO 9001

100% OTD

Zero Test

Failures

100% Customer

Satisfaction

H U A C A L T A N Q U E C O N S E R V A D O R P R O T E C C I O N A I S L A D O R E S H U A C A L R A D I A D O R E S

Quality ISO 9001

100% OTD

Zero Test

Failures

100% Customer

Satisfaction

H U A C A L T A N Q U E C O N S E R V A D O R P R O T E C C I O N A I S L A D O R E S H U A C A L R A D I A D O R E S H U A C A L T A N Q U E C O N S E R V A D O R P R O T E C C I O N A I S L A D O R E S H U A C A L R A D I A D O R E S

OHSAS 18001

Zero Lost Day

Incidents

Environ. ISO 14001

Zero Oil Spilling

QHSE Objectives

Zero COPQ

Zero Electrical

Energy Waste

BASC

Zero

contamination

(15)

The Quality Strategy

1.

Philip Crosby´s – QIT – Quality

Improvement Process:

n

Quality School

n

Quality Improment Team

n

Zero defects philosophy

2.

Integration QHSE + BASC

(16)

Quality Improvement Process launching

since

2002

(17)

Quality School´s principle:

“The Competence and Consciousness of our employees

are our greatest assets”.

BA PPTR Mnger.

since

(18)

since

2002

Quality School launching

(19)

QS: Every body talking same languaje:

QS: Every body talking same languaje:

Quality!

Quality!

u

Quality Throughout Work Team (QTWT)

Each Improvement Project

1000 USD Savings

Course for Blue collars

Course for Blue collars

(15 Hours in 6 weeks)

(15 Hours in 6 weeks)

Each Improvement Project

1000 USD Savings

u

u

Quality Education

Quality Education

System (QES)

System (QES)

Course for White collars

Course for White collars

(25 Hours in 10 weeks)

(25 Hours in 10 weeks)

Course for Managers

Course for Managers

QIT

QIT

(12 Hours in one weekend)

(12 Hours in one weekend)

Course to get internal Quality Instructors

Course to get internal Quality Instructors

since

(20)

EMC:

ü General Manager

ü Quality Manager

ü Controller

ü Logistic Manager

ü Human Resource Manager

ü Engineering Manager

ü Production Manager

ü Marketing Manager

ü Supply Manager

ü Order Handling Manager

Quality Improvement Team

since

2002

The QIT in 2002. Today it has 10 members

and they meet each two weeks with the

following agenda…

(21)

Basic Cyclic Agenda

Quality Improvement Team

NCR Distribution

Transformers

Audit Reports

Six Sigma &

dpmo’s

5S and

Housekeeping

NCR Power

Transformers

Environmental

Managment

System –

Follow up to

QHSE Objectives

Metalshop

supplies

Follow up

OHSAS 18001

Training Program

& Quality School

Quality Action

Plans on going

Managment

Systems´

Integration

CCRP

and

Customer

Satisfaction

Balance Score

Card

Quality

Performance

Index

Improvement

Projects

QS

-4

th

Meeting

3

th

Meeting

2

nd

Meeting

1

st

Meeting

(22)

1.

People develope a holisitic processes´ approach

2.

One integral Policy easier to implement and follow

3.

Less number of internal and external audits, we pass from 12 to 4 per year

4.

One integral Manager´s review

5.

Integral operational control for Environmental and OHS systems

6.

One integral induction program for new employees

7.

More efficient use of IS resources and leaner documentation

8.

Less number of registers

9.

Prevention of lawful nonconformity

10. One integral Manual book (it is an interactive document)

Advantages we have from the QHSE integration

(23)

QHSE + BASC Certifications

ISO 9001

since 1996

ISO 14001

since 1999

OHSAS 18001

since 2005

BASC

since 2006

(24)

BELIEFS

SYSTEM

ISO 9001, ISO 14001,

OHSAS 18001, BASC, etc

PROCEDURES

MP, TI, Manuals, etc.

BEHAVIORS

VALUES

Traditional

Focus

World Class

Focus

Certifies are not enough to be World Class

(25)

By Abraham Maslow (1908 – 1970)

(26)

The Integral

Employee

knows, wants

and has will

power!

(27)

June /08

Test Rooms accreditation acc. to ISO – IEC 17025

December /09

Iberoamerican Quality Management Award

December /08

Columbian Quality Management Award

December /08

Integrate QHSE + BASC + SR

December /08

Implement Social Responsibility Management System

acc. to SA 8000 Standard

DATE

DESCRIPTION

(28)

References

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