Process/Workflow Analysis Quiz

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Process/Workflow Analysis Quiz

Question ID: 1 Outline Section: WF

A flowchart can be used to show all except

A:the specifications of the system. B:re-engineered clarity.

C:existing confusion.

D:the overall scope of the system.

To identify and calculate the critical path of a project and to determine how to shorten a schedule that does not meet deadlines, a project manager often uses a:

A:Flowchart B:Tree diagram

C:Activity Network Diagram D:Gantt chart

On a flowchart, the sequence of processing steps should proceed from:

A:top to bottom and right to left

B:the entrance of the top symbol to the exit of the bottom symbol C:top to bottom and left to right

D:bottom to top and left to right

A flowchart showing the flow of a form through the various paperwork operations of an entire information system should be created:

A:after the form is redesigned

B:after a system analysis of an organization's paperwork system C:immediately before the form is deployed

D:after the form is printed and distributed Question ID: 31 Outline Section: WF

What is the primary function of a bill of lading?

A:to serve as a purchase order

B:record interstate traffic of durable goods C:to serve as a contract and receipt

D:uniform record disclosing possible hazardous shipments Question ID: 34 Outline Section: WF

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When analyzing the errors you've found in the processing of a sales order, you should use a ___ to list the main causes and sub-causes of the problem.

A:fishbone or cause and effect diagram B:run chart

C:pareto chart D:scatter diagram

The symbol used in flowcharting for input or output operation is:

A:rectangular B:media outline C:open rectangular D:parallelogram

What are the five functions of the accounts receivable cycle?

A:selling, production, shipping, billing and collecting B:selling, production, paying, shipping and billing C:selling, receiving, production, shipping and collecting D:purchasing, receiving, storing, collecting and paying Question ID: 53 Outline Section: WF

What charting tool is used to create a graphical picture of the most frequent causes of a particular problem?

A:flowchart B:scatter diagram C:fishbone chart D:pareto chart

A process for generating ideas for an affinity diagram and project deliverables is called:

A:flowcharting B:brainstorming C:thinking D:charting

What is the purpose of systems analysis?

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B:defines the purpose of the system, explores present forms and methods and exposes all of the costs

associated with the present system

C:analysis of existing workflows and future methods of streamlining work processes D:determines the overall system costs, both above and below the line

What is the goal of systems analysis?

A:cost reduction B:cost avoidance C:streamline workflow

D:qualify and quantify direct and indirect savings Question ID: 81 Outline Section: WF

Why would you want to use a flowchart with symbols to show a relationship that may be difficult to present in words?

A:a flowchart can be quickly drawn by freehand

B:flowcharts are fun to create with computerized flowchart software

C:consistent use of standard flowchart symbols will be most readily understood by clients as long as a

legend is provided and the symbols are used consistently

D:flowcharting symbol templates are readily available at neighborhood office supply stores Question ID: 86 Outline Section: WF

When does the forms analyst come across ideas for improvement?

A:during observation of the workflow

B:as soon as the research records are easily accessible

C:when all the photocopies are returned back to the forms analyst

D:when the accounts receivable department gets the client's credit approved Question ID: 88 Outline Section: WF

What does a forms analyst use a flowchart to study?

A:the flow of information and the names of people at each processing step B:job descriptions and the basic skills needed to perform the job

C:the four different types of orders

D:relationships between the individual tasks and forms and to determine where problems are occurring

and help determine whether some steps can be combined for greater efficiency

Which of the following are a part of manufacturing accounting?

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B:material inventory, petty cash C:defective work analysis, freight

D:defective work analysis, material inventory Question ID: 96 Outline Section: WF

To document a process that will be improved or created as part of a project, the project manager uses a:

A:flowchart B:Tree diagram C:Gantt chart D:Pareto chart

Which of the following forms would most likely be used for a billing function?

A:Store report B:Receiving report C:Purchase requisition D:Credit memorandum

What is the basic record of the purchasing function?

A:Receiving report B:Purchase requisition

C:Alpha copy of the purchase order D:Numerical copy of the purchase order Question ID: 112 Outline Section: WF

In most businesses the two source records are the purchase requisition and the

A:Invoice B:Statement C:Sales order D:Voucher check

The system whose primary purpose is to buy and whose ultimate objective is to control expenditures is the:

A:Accounts Payable Cycle B:Accounts Receivable Cycle C:Accounting Function

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D:Management Information System

The Invoice is the basic document of the:

A:Purchasing function B:Storing function C:Billing function

D:Accounts receivable function

The function which unites the Accounts Payable Cycle and the Accounts Receivable Cycle is:

A:The Purchasing Function B:The Selling Function C:The Billing Function D:The Accounting Function

The basic record for the storing function is:

A:Material requisition B:Receiving report C:Inventory record D:Withdrawal order

Acknowledgments are used in both the:

A:Purchasing & Selling Function B:Receiving & Billing Function C:Storing & Shipping Function

D:Account Payable & Account Receivable Functions Question ID: 147 Outline Section: WF

When shipping F.O.B. origin, who is responsible for the goods during shipment?

A:Consignor B:Consignee C:Manufacturer D:Shipper

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When a traveling requisition is not in use, where is it held?

A:Requisitioner B:Purchasing C:Accounting D:Receiving

Reading, writing, transmitting, filing and retrieval is:

A:Sequence of form manufacturing. B:A business form life cycle.

C:Functions of the basic form analysis. D:Functions of the basic form design.

The basic record and the source record for both the selling function and the entire accounts receivable cycle is the:

A:Sales Order B:Production Order C:Bill of Lading D:Invoice

Sales accounting is concerned with the analysis and reporting of data about the sales of the organizations ____.

A:Assets B:Revenue C:Profit Margins D:Products

A material requisition is an input document for which kind of inventory?

A:Visual B:Vendor C:Supplier D:Existing

A flowchart provides a ____ of how each part of a form flows through a system.

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B:Sample C:Copy D:Drawing

Forms analysis focuses primarily on an examination of the form’s:

A:Operating procedure requirements and restrictions

B:Design layout, manufacturing specs and storage requirements C:Purpose and use

D:Printing method

An ideal workflow analysis solution will include

A:Improved data integrity, enhanced productivity, and cost savings B:Simplified procedures, fewer forms, and mapping

C:Conversion of paper to electronic forms, fewer people, and simple procedures D:Reduced processing time, clear cost justification, and a data dictionary

The objectives of a process improvement project should

A:Include a recommended solution.

B:Be set up immediately after data collection. C:Be agreed upon at the start of the project.

D:Remain hidden from people affected by the project. Question ID: 188 Outline Section: WF

The basic record of the Accounts Payable Cycle is the:

A:Purchase Order B:Purchase Requisition C:Sales Order

D:Production Order

The term “F.O.B. (Free on Board) Origin” means:

A:Title of the goods passes from seller to buyer when the carrier accepts the merchandise. B:Title of the goods passes from seller to buyer at the buyer’s location

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D:None of the above

A flow chart is an analysis tool which is:

A:A vertical representation of a form and its related system and sub-system(s).

B:A representation of a form and its related system and sub-system that is hand drawn utilizing data

processing symbols only.

C:A horizontal representation of a form and its related system and subsystem(s). D:Usually completed after analysis is made.

A primary purpose of forms analysis is to determine:

A:Order quantity

B:How to best arrange data on the page C:The best printer to produce the job

D:How the form relates to other forms in the system Question ID: 204 Outline Section: WF

A Bill of Lading not acceptable for shipments by rail is:

A:Uniform Straight Bill of Lading B:Straight Bill of Lading - Short Form C:Straight Bill of Lading

D:Straight Bill of Lading – Freight

Almost all types of businesses are composed of how many basic business functions?

A:Ten B:Twelve C:Nine D:Six

The basic steps in analyzing a form are:

A:Fact finding, confirmation & design

B:Fact finding, confirmation, challenging the form C:Fact finding, writing the order, flowcharting

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The most common indicator of an information flow problem is:

A:Frequent complaints from department employees B:Forms that have more than four parts

C:Forms that are consistently lost or incorrectly filed

D:The rerouting of work to the same employee several times Question ID: 454 Outline Section: WF

When determining an error in a customers request:

A:meet with the customer and review the order, offering suggestions to improve the request B:report the error immediately to the customers supervisor

C:process the order and claim ignorance if something goes wrong D:refuse the order

Precedence analysis, establishing critical path and project scheduling are elements of

A:a histogram B:Gantt charts C:JIT

D:Pareto chart

Forms analysis is a means to

A:draw the form

B:determine whether a form is necessary and if so, what information is needed to satisfy the system's

requirements

C:determine if the printer has the ability to print the forms as the customer wants D:discuss with the manager the needs of the form

In accounts receivable, reducing processing time can produce specific benefits such as

A:Staff can have a longer lunch B:Increased Inflationary cost C:Increased Interest Earned D:Reduction in Interest Paid