HR Outsourcing
We’ll run your HR engine
2 - HR Outsourcing | We’ll run your HR engine so you can focus on the road ahead
Outsource your administrative HR functions to ...
• Focus on growth, employee engagement and talent management • Reduce costs and increase customer satisfaction• Maximize HR service for your managers and employees
• Achieve compliance through supporting in-country HR experts
• Engage a specialized HR, Payroll & Talent Management outsourcing provider • Divert 70% of your transactional HR tasks to self-service and call center facilities • Reduce HR service delivery cost by up to 30%
... and achieve more for less.
The increasing popularity of HR outsourcing comes as no surprise. Relieved of the burden of administrative tasks, companies are able to focus on what really matters: core strategy and delivery excellence.
Realizing the
benefits
of
HR Outsourcing | We’ll run your HR engine so you can focus on the road ahead - 3
Put your people first and take advantage of emerging opportunities. Whether you are seeking a global process HR outsourcing solution, a worldwide or local multi-country payroll outsourcing model or any combination in between, NorthgateArinso will help bring your HR to the next level.
With more than a decade of HRO experience we are proud to have the people, processes, technology, experience, knowledge and re-engineering best practices in place to offer you a full range of flexible, scalable, integrated and truly global HR Business Process Outsourcing (BPO) solutions that increase efficiency and performance, and ensure business growth.
Optimize your assets while obtaining important time and cost savings by turning your overhead costs into a variable costing model.
Generate benefits of scale that take your HR service delivery to the next level through our network of 45 service delivery centers.
Maximize your return-on-investment and total cost of ownership by integrating HR best practices on a global scale.
Be compliant with local legislation; maintain a high level of data accuracy; increase your employee satisfaction; and retain your talent by engaging our outsourcing services, which transfer risks associated with compliance and data accuracy to HR experts. This ensures your employees receive 100% error-free pay slips and HR information, and that your workforce is managed optimally.
Leverage your HR reporting and management capabilities by standardizing your HR processes globally.
Avoid mergers, acquisitions or spin-offs having an impact on your HR service delivery; increase your return-on-investment; and ensure your organization has all the necessary tools to compete long term by choosing a technology deployment and service delivery model that follows the growth path of your organization, allowing you to foster a flexible and agile environment.
Moving your HR
to the next level
4 - HR Outsourcing | We’ll run your HR engine so you can focus on the road ahead
A wealth of scalable
outsourcing options
Aligning your HR processes with your business strategy has never been easier thanks to NorthgateArinso’s extensive range of services, strategic capabilities and proprietary methodologies.
Covering the full suite of enabling HR processes, multi-country payroll, talent
management, and reporting & analytics, our HR Outsourcing services support your workforce throughout the entire employee lifecycle from recruitment through retirement.
Our HR Business Process Outsourcing (BPO) model consists of three types of
outsourcing services, allowing us to tailor our offering depending on the required outsourcing level.
As the market leader in HRO, NorthgateArinso is ideally placed to guide your organization in choosing the right outsourcing model for its unique
Enabling HR
Pr
ocesses
Talent Management
Pr
ocesses
HR Outsourcing | We’ll run your HR engine so you can focus on the road ahead - 5
A wealth of scalable
outsourcing options
We offer you We offer you We offer you You get You get You getProvisioning Services
Managed Services
Comprehensive Services
• Infrastructure and maintenance capabilities for the covered HR processes • Access to skilled consultants in SAP ERP HCM, Oracle/PeopleSoft, Preceda,
ResourceLink Aurora and euHReka
• All the benefits and features of Managed Services plus
• Interfacing with your employees and inquiry support for the HR processes in scope
• 1st call resolution and data entry through our global service delivery network
• An integrated technology infrastructure
• In-house process responsibility while benefitting from processing power and process automation
• Ensured legal compliance and maximized uptime of the HR Information System
• Updated systems that run smoothly
• Maximized HR performance and increased employee engagement • Value, not only from our payroll & HR expertise but also from our specialist
Talent Management outsourcing capabilities
• Access to our available HR call centers to administer your workforce • Extra time to focus on strategic HR
• HR service delivery based on Service Level Agreement • All the benefits and features of Provisioning Services plus • Support in more complex transaction handling
• Access to HR specialist expertise and subject matter experts
• Compliance and reconciliation support • Reports produced by us
• Support query resolution
• Back-office support for your in-country issues
In this scenario data entry and contact center remains with the client
6 - We’ll run your HR engine so you can focus on the road ahead | HR Outsourcing
A tiered HR service delivery model:
answering the need for
quality &
cost-efficiency
in HR
By helping our customers to funnel their HR transactions into a tiered service model, we are able to ensure they are ideally placed to address their individual workforce needs and improve employee satisfaction.
This unique combination of transaction processes is supported by the underlying technology and our global delivery network. By engaging in the service model most appropriate for your
needs, your organization cannot fail to achieve savings in HR operating costs and total workforce costs, and experience significant improvements at both business and workforce level.
It is no coincidence that NorthgateArinso
A single solution
for global payroll
We’ll run your HR engine so you can focus on the road ahead | HR Outsourcing - 7
Employing a technology-agnostic approach, our range of services can be rolled out using the HR technology backbone of your choice.
Thanks to wide-scale testing across hundreds of companies worldwide we are able to ensure our customers choose the most suitable and cost-effective application, with the right mix of functionality and usability, for their particular needs, allowing them to efficiently automate and manage the full suite of HR processes.
Selecting a technology backbone
which is right for you
agoHRa is an end-to-end multi-country payroll solution combining best-of-breed and proprietary in-country payroll services, harmonized technology and reporting.
No matter your size, industry or geographical footprint, agoHRa offers you a multi-country payroll administration solution resulting in cost-efficient and standardized services across the globe.
8 - We’ll run your HR engine so you can focus on the road ahead | HR Outsourcing
We set ourselves apart from the rest on all matters that matter to you. NorthgateArinso has been saluted as a leader in the comprehensive HR BPO marketplace by industry analysts Everest Research, Gartner and IDC.
Everest has ranked NorthgateArinso as a leader in the HR Outsourcing market in their Multi-Process HRO Annual Report for 2011.
Everest recognized NorthgateArinso for its strong development across following dimensions:
• Market success in 2010 based on annual contract value growth, number of contracts signed and value of contracts in the last year • Capability advancements in 2010
based on expansion of scale, scope, delivery footprint and technology investment.
Gartner’s most recent MarketScope rates NorthgateArinso as a ‘Strong Positive’ market player in HR Outsourcing because of:
• Strategic leap forward with Convergys acquisition • Solid transition of Convergys customers • HRO platform innovation • Standards-based model in line
with market needs • Geographic strategy • Above-average customer
experience
• Steady improvement of global delivery capabilities
IDC named NorthgateArinso as a leader in the comprehensive HR BPO marketplace in their global HR BPO 2011 Vendor Analysis.
NorthgateArinso gained the market leader status in IDC’s Marketscape for multiple reasons:
• Strenght of its HR solutions such as euHReka, Preceda and ResourceLink
• Affordability of its platform-specific portfolio
• Global expansion & coverage
Recognized as a
HRO market leader
We’ll run your HR engine so you can focus on the road ahead | HR Outsourcing - 9
Maintaining standards of excellence in HR
To optimize any HR Outsourcing project, it is important to streamline and standardize processes in order to have a high-quality and cost-efficient HR delivery model. Throughout the years, NorthgateArinso has built a solid track record with a depth of expertise in HR Outsourcing and is capable of implementing the best-in-class delivery processes to render high-quality services.
NorthgateArinso bundled this expertise in our Operational Excellence Program to drive standardized delivery of HR processes within your organization across the globe while keeping an eye on continuous improvements. NorthgateArinso aligns global processes and technology standards to market needs and local regulations. Multi-country operating organizations can rely on this global approach with in-country expertise to facilitate compliance in HR & payroll. Regular audits of HR outsourcing and payroll services underpin the solidity of this framework.
• Certified SAP BPO provider • Winner of the SAP Pinnacle Award in 2006, 2008 and 2010 • Recognized as HRO market leader by Everest Research, Gartner and IDC • Named “major outsourcer of the year” by Institute of Payroll Professionals in 2008 • IS27001 and ISO9001 certification and subject to SOC1 controls
Committed to
quality & standardization
SOCaicpa.org/soc
Form
erly SAS 70 Reports A ICPA S
ervice Organization Control R
epor
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NorthgateArinso offices HR service delivery centers
10 - HR Outsourcing | We’ll run your HR engine so you can focus on the road ahead
Local expertise across a truly
global delivery
network
Global & Regional Delivery Centers
HR Outsourcing | HR Consulting | HR Technology
NorthgateArinso | P
eoplebuilding 2 | P
eoplebuilding Estate | Maylands
Av enue | Heme l H em ps tead |
United Kingdom | en - global
As a leading global Human Resources software & services provider, NorthgateArinso offers innovative HR business solutions to employers of all sizes, including Global Fortune™ 500 companies and many Public Sector organizations. NorthgateArinso helps HR decision makers optimize HR service delivery through smarter processes and more efficient technology, supporting key HR areas like workforce administration, payroll, benefits, recruitment, learning and talent management. NorthgateArinso delivers HR excellence, day in, day out.
www.ngahr.com [email protected]
NorthgateArinso makes the difference
• Truly global service delivery network across 5 continents • Maximum availability in over 25 languages • Offices in 35 countries and the ability to service over 100 countries • Full coverage of HR & Talent Management processes • Global presence with local experts • Technology agnostic to meet the business-specific needs of our customers • Strong Fortune 500 references • Recognized as HRO market leader by industry analysts NorthgateArinso Peoplebuilding 2 Maylands Avenue Hemel Hempstead United Kingdom NorthgateArinso 6625 The Corners Parkway Suite 400Norcross GA 30092 United States Global Headquarters
Europe & LatAm HQ NorthgateArinso 116 Boulevard de l’Humanité 1070 Brussels Belgium T: +32 2 558 0670 UK & Ireland HQ NorthgateArinso Porter Tun House 500 Capability Green Luton LU1 3LS Bedsfordshire United Kingdom T: +44 1442 204 500 North America HQ NorthgateArinso 8000 Baymeadows Way Jacksonville FL 32256-7520 United States T: +1 855 435 5647
Asia Pacific, Middle East & Africa HQ
