Standard Reporting Template
Devon, Cornwall and Isles of Scilly Area Team
2014/15 Patient Participation Enhanced Service – Reporting Template
Practice Name: Southover Medical Practice
Practice Code: L83029
Signed on behalf of practice: John Burnham Date: 30/3/15
Signed on behalf of PPG: Yes by PPG member Date: 30.3.2015
1. Prerequisite of Enhanced Service – Develop/Maintain a Patient Participation Group (PPG)
Does the Practice have a PPG? YES
Method of engagement with PPG: Email
Number of members of PPG: 23
Detail the gender mix of practice population and PPG:
% Male Female
Practice 49 51
PRG 44 56
Detail of age mix of practice population and PPG:
% <16 17-24 25-34 35-44 45-54 55-64 65-74 > 75
Practice 18 10 11 13 15 11 12 10
PRG 0 0 22 13 22 10 13 20
Detail the ethnic background of your practice population and PRG: The figures for ethnicity are inaccurate as they only record patients registered post 2004 and who were prepared to provide this information. 99.1% of patients declined to answer the question of ethnicity.
White Mixed/ multiple ethnic groups
British Irish Gypsy or Irish traveller
Other white
White &black Caribbean
White &black African
White
&Asian
Other mixed Practice
PRG 100
Asian/Asian British Black/African/Caribbean/Black British Other Indian Pakistani Bangladeshi Chinese Other
Asian
African Caribbean Other Black
Arab Any other Practice
PRG
Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic background and other members of the practice population:
We do best endeavours to obtain a representative age range of the patient participation group to patient population.
However despite a number of requests for younger patients to become members we have not attracted one person to the group but have an over representation in the 65 + age group.
Are there any specific characteristics of your practice population which means that other groups should be included in the PPG?
e.g. a large student population, significant number of jobseekers, large numbers of nursing homes, or a LGBT community? NO
If you have answered yes, please outline measures taken to include those specific groups and whether those measures were successful:
2. Review of patient feedback
Outline the sources of feedback that were reviewed during the year:
Last years patient survey was initially compiled with feed back from the PPG members and was published on our web site . Patient feed back following last year’s survey was minimal. No other written feedback has been received other than patient specific
compliments which can not be shared.
We have implemented a number of I.T solutions to try and improve patient access and information that were ideas generated from previous years. See below
How frequently were these reviewed with the PRG?
As and when received.
3. Action plan priority areas and implementation
Priority area 1
Description of priority area:
Improved display of information in waiting area which was an issue raised in 2014 Patient Survey.
What actions were taken to address the priority?
Installation of 2 x Electronic Information screens that replaced many of the notices cluttered on the various walls in the surgery.
Investigation into ability to also use these screens to display information as to whether clinicians are running late is ongoing.
Result of actions and impact on patients and carers (including how publicised):
Clearer information, patients verbally commenting upon it positively.
Visible in surgery and advised to patients via e mail updates to patients.
Priority area 2
Description of priority area: Easier out of Hours access to booking/cancelling appointments which was first raised in the 2012 Patient survey and the idea drilled down in the 2013 survey.
What actions were taken to address the priority? – Assessing options and subsequently obtaining software so that appointments can be booked and cancelled on line together with the ordering of repeat prescriptions on line.
Result of actions and impact on patients and carers (including how publicised):
It is too early to judge the success and demand for internet booking and cancelling of appointments, monitoring is ongoing and results will be available later in the year. The number of prescription requests received via the internet is approx. 30% with the numbers increasing month on month. The benefit of both systems is easier access for patients to arrange appointmenst and prescriptions
Priority area 3
Description of priority area: Electronic transfer of prescriptions to pharmacy’s, saving patients time in having to pick up
prescriptions from the surgery, take to a pharmacy and wait whilst it was made up for them. This was an issue raised in our 2013 Patient survey.
What actions were taken to address the priority?
Software was introduced to our clinical system allow Autumn 2014 enabling electronic transfer of prescription requests.
Result of actions and impact on patients and carers (including how publicised):
Patients advised by e mail, posters, and notices attached to their prescriptions. Presently 73% of all repeat prescriptions are dealt with this way making a speedier and safer service for patients.
Progress on previous years
If you have participated in this scheme for more than one year, outline progress made on issues raised in the previous year(s):
A number of issues raised in previous years Patient Surveys have been developed over the past few years with solutions being developed and implemented over the past 12 months. Apart from the items mentioned above we have progressed with our Clinical Software provider to develop a system allowing other clinicians external to the surgery to have access to vital patient information for use when treating the patient (2014 Survey). This system allows access to most of the surgery clinical systems and has been successfully tested and is nearing full roll out.
Additionally patients are now able to access parts of their clinical records via the internet with access to additional information on their records available later in the year.
Finally in response to patient demand we are investing in an automated health pod enabling patients to check and update items such as blood pressure, weight, height, together with a number of health questionnaires saving patients having to book
appointments with clinicians.
4. PPG Sign Off
Report signed off by PPG: YES Date of sign off: 30.3.2015
How has the practice engaged with the PPG: Via e mail
How has the practice made efforts to engage with seldom heard groups in the practice population? Yes, particularly teenagers but to little success.
Has the practice received patient and carer feedback from a variety of sources? Yes via dedicated Carer Support Worker
Was the PPG involved in the agreement of priority areas and the resulting action plan? Developed from previous patient surveys which the PPG were involved in.
How has the service offered to patients and carers improved as a result of the implementation of the action plan? We hope so.
Do you have any other comments about the PPG or practice in relation to this area of work? No.
