shaping tomorrow with you
Geography
Innovation
Delivery
CSR
Fujitsu invests more than $2 billion every year in
applied R&D. Fujitsu is the world’s
fifth-largest IT services provider and No.1 in Japan.
Our Global Delivery Centres support over 23,000 customers
in over 40 languages. Managing the world’s
3rd largest Oracle ebusiness suite.
Innovation that has resulted in more than 100,000 global patents.
100,000
Fujitsu UK&I named Responsible Business of the
Year at BITC’s Responsible Business Awards 2015. Fujitsu’s 162,000 employees
deliver their expertise in over 100 countries worldwide.
Delivering the largest global enterprise deployment of a
virtual desktop.
Fujitsu operates more than 100 data centres worldwide,
Corporate compatibility
$40 billion
Fujitsu
DHL
Staff 162,000
$48 billion
Staff 270,000
Asia
Others
Europe
Americas
2%
68%
21%
9%
55%
1%
22%
22%
Integration Security Connectivity Data volumes Real time analysis
Predictive rather than reactive
Internet of Things
Connect, Collect, InnovateGlobal workforces Multiple devices Data security
Application distribution
End User Services
Anybody, Anywhere, Any device Legacy applicationsLegacy infrastructure Multiple delivery solutions Multiple providers End to end SLAs
Hybrid IT
Integrate, Orchestrate, Service
24/7/365
Driving the customer experience Automation of problem resolution Connectivity
Information feeds
Service Desk
Receive, Resolve, RemoveLack of continuity
Requirement for skills portability Data interchange
Common toolset
Global Application Standardisation Streamline, Transform, Optimise
Lower cost of ownership Business alignment & agility Digital by default
Mobile workforce
Oracle
Hybrid IT
Integrate, Orchestrate, Service
Legacy applications
Legacy infrastructure
Multiple delivery solutions
Multiple providers
Deploying and delivering managed Hybrid IT services
Food, Retail, Primary Industry Environment Healthcare, Welfare Energy, Smart Cities Auto Transportation Experience: Years of Hybrid IT experience and customer base Control: Simple, single access model to all services Flexible: Enterprise-grade services at competitive pricing Balance: Use proven methodologies & benefit-driven approach Strength: Understand business security challenges Social Innovation Business Innovation Education With 5000 large scale implementations globally, no one knows Hybrid betterInternet of Things
Connect, Collect, Innovate
Integration
Security
Connectivity
Data volumes
Real time analysis
Machina Research forecasts that IoT will add $670bn to the global economy in 2017.
This will have an impact across all industries and all applications.
Delivering value in asset management and supply chain through Fujitsu IoT Platforms:
Asset Visibility
Wireless Sensors
Connected Items
M2M Communication
Logistics
Command & Control
Value Protection
Traditional Innovation
• Standalone • Led by specialists • Waterfall (slow) • Closed
• High setup cost
New Type of Innovation
• Connect people,
information and infrastructure • Led by anyone
• Agile • Open
• Low setup cost
People
Information
Human Empowerment
Connected
Infrastructure IntelligenceCreative Infrastructure
Value Chain
Digital
Global Application
Standardisation:
Streamline, Transform, Optimise
Lack of continuity
Requirement for skills portability
Data interchange
Global Application Standardisation
Streamline, Transform, Optimise
• We aim to increase the value of the application portfolio to the customer’s business while reducing costs of managing the applications by at least 30%.
• Fujitsu take leadership in the innovation and management of customers application portfolios whilst at the same time finding the most cost effective delivery mechanism.
• Global management of applications covering development, implementation, rollout and support is provided through our Indian and Russian specialist application centres with over 4,000 qualified personnel.
Applications are the lifeblood of every business, with significant investment having been made in these applications as well as in the costs to run and maintain them. Growing pressure to compete in ever more complex environments means businesses need increased value from their application portfolio.
Case Study:
Environment Agency - Floodline Warnings Direct (FWD) Application
“Following an extensive tender process the Environment Agency chose to work with Fujitsu because it was a company that could safely deliver and manage this mission- critical application.”
Craig Woolhouse, Head of Flood Risk Management Process
Governance Transform Transition
Discovery &
Due Diligence Apply Best Practice
LEAN Industrialisation Architectural Transformation Application Rationalisation & Modernisation Application Value Assessment ISO20000 Service Provision Application Portfolio Management Knowledge
Transfer ImprovementContinuous
Application Value Management Package Implementation Manage Innovate
Oracle
“A changing landscape: the future of ERP”
Lower cost of ownership
Business alignment & agility
Digital by default
Fujitsu / Oracle Joint Engineering Recognised by Oracle
partner awards Unique 30 year
relationship with Oracle 600 Oracle eBusiness Suite implementations globally Highest number of Fusion
Financials Certified Consultants of any Diamond Partner Oracle Diamond
Partner Financials implementationFirst European Fusion Driving efficiency savings through shared services delivered on Fujitsu Oracle workloads vShape hardware
£
10+ advanced specialisations and 48 total specialisations (highest of any partner globally)
End User Services
Anybody, Anywhere, Any device
Global workforces
Multiple devices
Data security
End User Services
Anybody, Anywhere, Any device
• Through Fujitsu’s Virtual Client Services (VCS) offering we can support customer’s transformation towards a modern, flexible and cost efficient workplace environment. • We help organisations implement virtual desktops to meet specific needs and provide the right level of application virtualisation to deliver more secure and agile services. • On average we deliver 30% cost savings through desktop transformation.
Case Study:
Large Financial Services Organisation
• Deployment and management of a 60K seat virtual desktop estate
• Cost savings of 40% over contract term –incl. Yr 1 • Reduction in Service desk call volumes by ~60% over industry standard
• Extending service to include support for mobile users • Enabling the delivery of all the promised business benefits
Simplifying complexity to reduce costs
Presentation
Devices Locations
Applications
Legacy Infrastructure SAAS /IAAS
The user experience
Service Desk
Receive, Resolve, Remove
24/7/365
Driving the customer experience
Automation of problem resolution
Connectivity
Fujitsu key differentiators:
• “Leader’s in Gartner “Magic Quadrant” for End User Outsourcing (EUO) 2015.
• Handling over 6 million contacts for over 2700 customers. • Our service desks resolve over 50,000 incidents everyday.
• We support international clients from our 5 major Global Delivery Centres.
Case studies:
Supports 30,000 UK based staff for Centrica taking approximately 350,000 calls per annum in Lisbon & Lodz. Managing British American Tobacco’s global help desk from four Global Delivery Centres supporting 35,000 users in 14 languages.
Service Desk
Receive, Resolve, Remove
France Spain Italy USA Indonesia Vietnam Taiwan Singapore Czech Republic elgium enmar enmar Costa Rica GDC Key SDC in Americas, supporting 4 languages Malaysia GDC Key SDC in Asia, supporting 8 languages (incl. Japanese) Poland GDC Key SDC in Europe, supporting15 languages Portugal GDC Key SDC in Europe, supporting17 languages Philippines GDC Key SDC in Asia, supporting 3 languages (incl. Japanese)
