World-class
Remote
Services
Manging Remote Services in the IoT
A Service Innovation Project
3 November – 5 December, 2014
Düsseldorf, Germany
The number of machines and sensors connected to the internet
is increasing tremendously. The implications for manufacturing
companies are huge. What is your company doing about this?
SMART connected products are creating game changing
opportunities that drive growth via new business models and
improve productivity in service delivery. The impact on
competiveness and cost effectiveness of services and solutions
will change markets and complete industries. This trend is
something manufacturers simply cannot afford to ignore. The
time to act is now!
Despite the major opportunities and the fact that companies
can’t escape this change, there are significant challenges on the
business side, as well as on the technology and organizational
side.
This Service Innovation Project will give you all the knowledge,
insight and practical tools to help you identify new business
models and prepare your service business for the challenges of
3 World-class remote services Boosting service sales A knowledge-driven service organisation
Service Innovation Projects
Research Projects Growth Readiness in the manufacturing industry
Service strategies for the fourth Industrial Revolution
2015 –Q1
SCP - Service Industry Standards
2014 - Q3 2015 –Q3
Component based access available at your convenience
Click here to find out more
about the Programme
Service Innovation Project:
World-class remote services
3 November – 21 November: Self-Assessment
26 & 27 November: Breakthrough Session
5 December: Best Practice Report
The Service Innovation Programme
Growing your business with new services
The Project
This Service Innovation Project is a knowledge driven project based on your
questions and company problems. It covers all aspects from strategy to
transformation, providing you with:
• Insights into the strategic opportunities for your company in remote connected
services and a vision of your future
• All knowledge, practical tools and experience needed to successfully develop your
remote capability and transform the organization
Who should participate in this service innovation project?
Managers and Directors of Service Businesses around the world operating in the following
industries:
•
Manufacturing
•
Energy
•
Healthcare
•
ICT
•
Consumer Goods
•
Financial Services
The Project
This one-month Project includes:
1.
3 November – 21 November: A Self-Assessment, providing you with insights into
your company’s capabilities, with regards to remote services, uncovering
concrete improvement opportunities and suggestions for next steps.
2.
26 – 27 November: A 2-day Breakthrough Session, during which all participants
come together and benefit from experience sharing with peers, industry leaders
presenting their case, as well as insights into best practices and SCP – Service
Industry Standards provided by Noventum Service Management experts.
3.
5 December: A Best Practice Report including all presentations and a summary of
the best practices identified during the 2-day Breakthrough Session, enriched
with background information and suggestions for further reading.
2. The 2-Day Breakthrough Session
Trends
Strategy
Business models
•
Understand how the IoT and Industry 4.0 can impact your company and market
•
Learn how to identify and unlock opportunities for new business models for both product and non-product
related services
•
Understand how to create value from sensors and data
•
How to transform an organization making it ready to deliver SMART services
•
How to sell SMART services
•
Manage technological challenges and choices
Da
y 1
Da
y 2
Transformation management
Operating model
Technology challenges
AGENDA DAY 1: November 26th, 2014
09.00 Day Opening Noventum & KH Sauter
09.30 Remote Services in the IoT and Industry 4.0: Trends that have a big impact on the
way we work and live. What is the impact and what are the opportunities in services for manufacturing companies?
Karl-Heinz Sauter, KH Sauter 10.00 Driving growth through connected products and digitalization of services: New
business models for manufacturing companies through remote services in the IoT Hilbrand Rustema, Noventum 10.30 Discovering new business model opportunities for remote services: Case study on
how to increase the value of the customer relationship with remote services Guest speaker
11.00 30 minute Coffee Break
11.30 Break-out Session
Business models for product and non-product related services: Changing your role from single player to orchestrator of the value chain.
Noventum What you can do with new capabilities obtained through
remote service processes: New applications and business opportunities.
Karl-Heinz Sauter, KH Sauter
13.00 1 hour Networking Lunch
14:00 Developing new service propositions for remote services: Case study on how to
bring ideas into practice and tap into new sources of revenue. Hilbrand Rustema, Noventum
14.30 30 minute Coffee Break
AGENDA DAY 1: November 26th, 2014
15.00 Break-out Session
Knowledge management in remote service delivery: Case study on how to successfully build a knowledge management capability for remote service delivery.
Guest speaker
Automating the end-to-end request management process: Case study
Guest speaker
15.45 30 minute Coffee Break
16:15 Break-out Session
Big Data: Case study on how value is created from sensors and
data. Prof. Dr. ten Hagen
Remote platforms and standards: Case study on how to put data from different sources and formats successfully into use.
Guest speaker
17:00 Closing drinks
AGENDA DAY 2: November 27th, 2014
09.00 Day Opening Noventum & KH Sauter
09.30 Implementing and operating Smart services: Case study about the steps and
challenges in the transformation from traditional support centre to a Smart centre Mr Hodson, Abbott 10.00 100.000 of M2M connections integrated in ERP environment for BIG DATA and
data-based services Mr Wiener, Siemens
10.30 Managing security for remote services: Case study on how to manage security for
remote services. Guest speaker
11.00 30 minute Coffee Break
11.30 Break-out Session
How to sell high value Smart services: Case study on how to
become successful in selling high value-added services. KH Sauter & Mr Baur, Manroland How to manage the change towards a Smart services model:
Case study on how to prepare the organisation for Smart remote services and manage the transformation
Noventum & Mr Hodson, Abbott
13.00 1 hour Networking Lunch
14:00
Executive Forums: Moderated discussions on
the key business challenges brought forward by the participants. This provides the
opportunity to get your questions on the table, share experiences and identify practical solutions (topics are subject to change).
Executive forum 1: The strategic value of connected products;
Developing new remote services; Selling non product-related services; Pricing Smart services
Executive Forum 2: Organisational demands for remote service delivery; Transforming from reactive to proactive and predictive service provider; What factors are determining the effectiveness of remote services.
2. The 2-Day Breakthrough Session
Hilbrand Rustema, Managing Director, Noventum
Karl-Heinz Sauter, Director, Karl-Heinz Sauter Services and
Consulting GmbH
Hilbrand Rustema is the founder and Managing Director of Noventum, prior to that he was a senior manager with Deloitte Consulting. During the last 20 years Hilbrand has advised leading service companies in the area of Brand Driven Service Strategies, Performance Management, Mergers & Acquisitions, Customer Insight Research, Service Proposition Development, Customer Experience Management, Customer Feedback Management, Global Service Delivery Standardisation, People Development, and Sustainability Strategies.
More information will follow soon
Guest Speaker , TBD
How to Participate
Optional:
•
In-company Strategy Workshop
•
Access to the SCP - Service
Industry Standards
•
Training Programmes
•
Multiple participants at multiple
Service Innovation Projects
including:
ALL Self-Assessments
ALL 2-day Breakthrough Sessions ALL Best Practice Reports
•
Unlimited Participation in
Research Projects
•
Free Full Report of Findings
Corporate Programme
•
A Strategic Consultation with
one of our consultants
•
Unlimited personal participation
in Service Innovation Projects
including:
ALL Self-Assessments
ALL 2-day Breakthrough Sessions ALL Best Practice Reports
•
Unlimited Participation in
Research Projects
•
Free Full Report of Findings
Individual Programme
•
Participation in ONE Service
Innovation Project
including:
ONE Self-Assessment
ONE 2-day Breakthrough Session ONE Best Practice Report
