Quick Setup Guide. Integration of Aastra MX-ONE / Aastra 700 and Microsoft Lync Server 2010

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Quick Setup Guide

Integration of Aastra MX-ONE

™

/ Aastra 700 and

Microsoft

®

Lync Server

™

2010

Aastra MX-ONETM_{and Aastra 700 running Telephony Server software V.4.1 SP3 and later}

Aastra Telecom Sweden AB

Box 42214, SE-126 17 Stockholm, Sweden Tel +46 8 568 67000

www.aastra.com

Date: 2011-12-01

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1 Introduction ... 3

1.1 General ... 3

1.2 Scope of this document ... 3

2 Integration Description ... 4

2.1 Direct SIP ... 4

2.2 Direct SIP signalling overview ... 5

2.3 Direct SIP supported features ... 5

3 Prerequisites ... 6

3.1 MX-ONE requirements ... 6

3.1.1 Main components: ... 6

3.1.2 Licenses ... 6

3.2 Microsoft Lync Server 2010 ... 6

3.2.1 Main components ... 6

3.2.2 Licenses ... 6

4 Installation and configuration ... 7

4.1 Installation ... 7

4.1.1 MX-ONE Installation ... 7

4.1.2 Microsoft infrastructure ... 7

4.2 Configuration ... 7

4.2.1 Direct SIP Setup ... 7

4.2.2 Direct SIP with security and Media Bypass setup ... 14

5 Integration Notes ... 18

6 References ... 18

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1 Introduction

Aastra MX-ONE and Aastra 700 communications systems running Telephony Server software V.4.1 SP3 or later can be integrated with Microsoft Lync Server 2010 via Direct SIP integration. As Aastra MX-ONE and Aastra 700 run the same software, in the next chapters only Aastra MX-ONE is referred to. However, if there are differences between them it will be mentioned in this guide.

Aastra MX-ONE is a complete IP-based communications system with unparalleled capabilities for mobile users. Not only does Aastra MX-ONE provide excellent voice communications, it also provides the applications necessary to offer true mobility and Unified Communications (UC).

Aastra MX-ONE communications system is based on an open software and hardware environment, using standard servers with a Linux SUSE operating system. Furthermore, Aastra MX-ONE integrates with third party solutions using standards based interfaces, such as SIP and CSTA V3/XML. This open standards approach enables Aastra to offer our customers a choice and with this in mind we have worked together with Microsoft to ensure that Aastra MX-ONE can be integrated with the latest Microsoft UC products. Aastra MX-ONE V.4.1 SP3 is fully certified by the Microsoft Partner Program to ensure that customers have seamless experiences with setup, support, and use of Aastra MX-ONE communications system with Microsoft UC software. Aastra MX-ONE integrates with Microsoft UC solutions directly via a SIP connection to reduce the overall cost and complexity of the combined solution.

1.1 General

Integration of Aastra MX-ONE with the Microsoft Lync Server 2010 is supported as a complementary solution providing end user services like instant messaging, conferencing etc. Microsoft Partner Program has certified the integration between Aastra MX-ONE communications system running Telephony Server software V.4.1 SP3 and Microsoft Lync Server 2010 via a Direct SIP connection.

1.2 Scope of this document

The intent of this guide is to describe the basic integration between the Aastra MX-ONE and Microsoft Lync Server 2010. The following sections describe the solution integration that has been certified through the Microsoft Partner Program and covers only the Direct SIP integration. For a more technical description on how these integrations are set-up and function, please refer to the relevant CPI documentation for MX-ONE or go to the Microsoft UC product websites.

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2 Integration

Description

The integration of Aastra MX-ONEand Microsoft Lync Server 2010 described in this guide is achieved via Direct SIP. Direct SIP that is specified by Microsoft means that a SIP trunk is used to connect Aastra MX-ONEand Microsoft Lync Server 2010 (Mediation Server). The SIP trunk connection between the systems can be deployed with or without encryption. Aastra MX-ONE supports TLS and SRTP encryption protocols as the SIP transport mechanism when connected with Mediation Server.

Figure 1 - Direct SIP topology

This guide covers only the components that are required in the integration between Aastra MX-ONE V.4.1 SP3 or later and Lync Server 2010 via Direct SIP to offer the functionality required by the Microsoft UC Open Interoperability Program for enterprise telephony services and infrastructure. At least the following Microsoft Lync Server 2010 components are required in order to support this integration:

• Server Infrastructure

• Microsoft infrastructure (Domain Controller, Active Directory, DNS, etc.) • Microsoft Lync Server 2010 Standard or Enterprise Edition

• Microsoft Mediation Server • Client

• Lync 2010

2.1 Direct

SIP

In Direct SIP integration, referred to as Enterprise Voice by Microsoft Lync 2010 users will have dedicated phone numbers that differs from those used in the MX-ONE.

Figure 2 - Direct SIP type of users

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2.2 Direct

SIP

signalling overview

Aastra MX-ONE supports SIP/TCP or SIP/TLS as the SIP transport mechanism when connected with Mediation Server.

The ports used for such connections are: • SIP/TCP: 5060 • SIP/TLS: 5061 SI P/T LS: 5067

Figure 3 - Solution integration Direct SIP signaling

2.3 Direct SIP supported features

During the certification process the following Lync features were validated with MX-ONE Telephony Server software V.4.1 SP3.

• Basic Call services between MX-ONE and Lync end-points over SIP trunks • Anonymous user calls

• Caller ID on both sides • Decline call

• Call forwarding and simultaneously ring feature • Inbound and outbound calls

• Media bypass (a.k.a. direct media between MX-ONE and Lync clients). Encryption (TLS and STRP) is required for this functionality.

• Inbound call from MX-ONE user device to Lync client • Outbound call from Lync client to MX-ONE user device • Outbound call: Call Forward All (CFA) to another Lync client

• Outbound call from Lync with by-pass enabled and CFA enabled to another Lync user

• Outbound call: PBX CFB (Call Forward on Busy) to another Lync user

• Outbound call from Lync with by-pass enabled and CFB enabled to another Lync user • Conference

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3 Prerequisites

In order to have the proper integration between Aastra MX-ONE and Microsoft Lync Server using Direct SIP, there are some prerequisites on both sides that must be fulfilled.

3.1 MX-ONE

requirements

On the Aastra MX-ONE side, at least one Telephony Server and one Media Gateway are required to interwork with Microsoft Lync Server 2010.

3.1.1 Main components:

At least the following MX-ONE components are required: • Aastra MX-ONE communications system

• Telephony Server

• MX-ONE Telephony Server V.4.1 SP3 or later

• Supported media gateways with the latest compatible firmware with V.4.1 SP3 • MX-ONE Classic - 7U 19-inch chassis, using IPLU or MGU boards or • MX-ONE Lite - 3U 19-inch chassis, using MGU board

• Aastra 700 V.1.0.4 or later • Telephony Server

• MX-ONE Telephony Server V.4.1 SP3 or later

• Supported media gateway with the latest compatible firmware with V.4.1 SP3 • MX-ONE Lite - 3U 19-inch chassis, using MGU board

• Terminals

• All current MX-ONE terminal types are supported with this integration: SIP, H.323, analog, digital, DECT and mobile extension

3.1.2 Licenses

The Aastra MX-ONE licenses needed for this integration are:

• SIP trunk licenses, please note that the quantity of licenses depend on how the system is deployed.

• Encryption licenses are required if security is used.

Please always check with your Aastra partner that your system has the correct licenses, before beginning the integration deployment.

3.2 Microsoft Lync Server 2010

A Microsoft environment needs to be in place in the customer site. Note that the Microsoft Lync is not part of the MX-ONE offering. It is important that Microsoft competent engineers are used for installation and integration according to the MX-ONE configuration guidelines for the interface between the systems.

3.2.1 Main components

The main Microsoft components that are required to interconnect with Aastra MX-ONE are Microsoft Lync Server, the Mediation Server and the Lync client. The Lync requirements are found in the Microsoft Lync Server documentation, see the chapter References in the end of this guide.

3.2.2 Licenses

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4 Installation and configuration

4.1 Installation

4.1.1 MX-ONE Installation

It is assumed that MX-ONE Telephony Server software V.4.1 SP3 or later is installed in the customer environment. The system installation is not covered in this guide and should be performed by a qualified Aastra certified partner prior to the start of the integration work.

For Aastra MX-ONE installation, please check the appropriate CPI documentation.

4.1.2 Microsoft infrastructure

It is assumed that Microsoft infrastructure and Microsoft Lync Server are installed in the customer environment by a qualified engineer.

For Microsoft infrastructure and Microsoft Lync Server requirements please check the appropriate Microsoft documentation.

4.2 Configuration

The following information was used in Aastra’s laboratory setup during the validation of the solution. The setup may change depending of the customer specific needs.

Note that Fully Qualified Domain Name (FQDN) needs to be properly specified in the Domain Name System (DNS).

• MX-ONE Telephony System V.4.1 SP3 • IP address: 192.168.222.84

• FQDN: mxone-lync.as.zr.zeruela.lab.se

• Microsoft Domain Controller, Active Directory, Certification Authority and DNS Server: • IP address: 192.168.222.45

• FQDN: lync-infra.as.zr.zeruela.lab.se

• Lync Server Standard Edition and Mediation pool • IP address: 192.168.222.90

• FQDN: lync-stand.as.zr.zeruela.lab.se

4.2.1 Direct SIP Setup

A SIP trunk has to be configured in Aastra MX-ONE as well as the access code for this route.

The setup presented below uses TCP as transport protocol, in this case the destination access is expected to listening on port 5068 as default. This might be changed using SIP route parameter “remote port”.

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The figure below shows the Direct SIP configuration used in this guide:

MX-ONE or A700 V.4.1 SP3 IP= 192.168.222.84

FQDN= mxone-lync.as.zr.zeruela.lab.se

PSTN / PLMN or SIP operator ISDN or SIP Route

SIP Trunk TCP

Lync Server and Mediation Server IP= 192.168.222.90 FQDN= lync-stand.as.zr.zeruela.lab.se SIP TL S Lync Client Microsoft® DC,AD, CA and DNS Server

IP= 192.168.222.45 FQDN= lync-infra.as.zr.zeruela.lab.se RTP/TCP SRTP /RTCP SIP Traffic: TCP or TLS SIP Traffic: TLS SRTP/RTCP Traffic RTP/TCP or SRTP/RTCP Traffic

Figure 4 – Direct SIP detailed signaling

The following setup needs to be done in MX-ONE in order to configure Direct SIP, please note that only SIP Route definitions are showed.

SIP Route definition

Define SIP route category:

ROCAI:ROU=99,SEL=7110000000000010,SIG=0111110000A0,TRAF=03151515,TRM=4,SERV=3100000 001,BCAP=001100;

Define SIP route data #VARC d5=1 forced gateway

RODAI:ROU=99,TYPE=TL66,VARC=00001000,VARI=00000000,VARO=00000950; Define SIP trunk data specific:

Outgoing traffic:

sip_route -set -route 99 -remoteport 5068 -protocol tcp -uristring sip:[email protected] (or 192.168.222.90)

Incoming traffic:

sip_route -set -route 99 -accept REMOTE_IP -match 192.168.222.90 Codec Filtering:

sip_route -set -route 99 -codecs PCMA,PCMU Define the SIP Route equipment initiate ROEQI:ROU=99,TRU=1-1;

Define external destination SIP route data

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In order to finalize the configuration between Aastra MX-ONE and Microsoft Lync Server 2010 the following needs to be done:

Define PSTN Gateway in the Lync Server 2010 Topology Builder

Open Lync Server 2010, Topology Builder and define a PSTN gateway in the Mediation Server to be used between Lync and MX-ONE.

• To define the PSTN gateway, expand Mediation pools, right click in the Mediation Server to be used, Choose Edit Properties

Figure 5 – Meditation pools

• Click in New, the Define New IP/PSTN Gateway dialog box appears, type the following: • Gateway FQDN or IP Address: specify the MX-ONE IP Address or FQDN

• Listening port for IP/PSTN gateway: specify the port to be used, 5060 • SIP Transport Protocol: TCP

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• Publish the topology

Figure 6 - Publish topology Define a Dial Plan

The Dial Plan configuration is required to allow Lync users to dial to MX-ONE terminals as well as PSTN. To define it, execute the following:

• Open the Lync Server Control Panel • Click Voice Routing and choose Dial Plan

• Define Normalization rules that fits your organization needs, at least a rule for Lync users to dial to MX-ONE terminals and another for PSTN (assuming that MX-ONE is connected with the PSTN) is required. Please contact Microsoft for the appropriate setup for your company as needed

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Define Voice Policy

A voice policy is required to make possible Lync users to dial out via the Direct SIP connection using MX-ONE. Lync client users need to be assigned for this policy afterwards.

To create the Voice Policy:

• Click Voice Routing and choose Voice Policy

• Click in New and choose the type of policy that is applicable for your company setup, site policy or user policy

• Define a name and description for this voice policy

Figure 8 - New Voice Policy • Associate a new PSTN for this policy, click New

• Define a name and description for this new PSTN usage record

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• Define a name and description for this New Route

• Associate the MX-ONE gateway created previously with this New Route, to do it click Add in Associated Gateways

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• In the Select Gateway select the MX-ONE gateway created previously • Click OK for all questions in order to keep the configurations

• Commit all changes

Figure12 – Select Gateway Define Trunk Configuration

In order to assign the MX-ONE gateway to a site or pool trunk execute the following: • Click in Voice Routing and then click in Trunk Configuration

• Click in New and choose the type of trunk that is applicable for your company setup, site trunk or pool trunk

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• Select the Encryption support level, in this case, Not supported

Figure 12 - Encryption support level • Commit all changes

Now the setup is concluded, assign users with the Policy created previously and test the integration making calls between the systems.

Please check Enable Users for Enterprise Voice setup in the link below:

http://technet.microsoft.com/en-us/lync/gg413011

4.2.2 Direct SIP with security and Media Bypass setup

The figure below shows the Direct SIP with security and Media Bypass configuration used in this guide: MX-ONE or A700 V.4.1 SP3 IP= 192.168.222.84 FQDN= mxone-lync.as.zr.zeruela.lab.se PSTN / PLMN or SIP operator

ISDN or SIP Route

SIP Trunk TLS Lync Server and Mediation Server

IP= 192.168.222.90 FQDN= lync-stand.as.zr.zeruela.lab.se SIP TL S Lync Client Microsoft® DC,AD, CA and DNS Server

IP= 192.168.222.45

FQDN= lync-infra.as.zr.zeruela.lab.se

SIP Traffic: TCP or TLS

SIP Traffic: TLS

SRTP/RTCP Traffic

Figure 13 - Security and Media bypass detailed signaling

1) MX-ONE Direct SIP with security and Media Bypass setup

The following setup needs to be done in MX-ONE in order to configure Direct SIP with security (encryption), please note that only SIP Route definitions are showed.

Note that MX-ONE FQDN needs to be properly defined in the DNS Server.

When using security an appropriate certificate needs to be installed in MX-ONE as well as the encryption licenses.

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SIP Route definition

Define SIP route category:

ROCAI:ROU=98,SEL=7110000000000010,SIG=0111110000A0,TRAF=03151515,TRM=4,SERV=310000000 1,BCAP=001100;

Define SIP route data #VARC d5=1 forced gateway

RODAI:ROU=98,TYPE=TL66,VARC=00001000,VARI=00000000, VARO=00000950; Define SIP trunk data specific:

Outgoing traffic:

sip_route -set -route 98 -remoteport 5067 -protocol tls -uristring sip:[email protected] -fromuri sip:[email protected]

Incoming traffic:

sip_route -set -route 98 -accept REMOTE_IP -match 192.168.222.90 Codec Filtering:

sip_route -set -route 98 -codecs PCMA,PCMU Define the SIP Route equipment initiate ROEQI:ROU=98,TRU=1-1;

Define external destination SIP route data

RODDI:ROU=98,DEST=98,ADC=0005000000000250000001010000,SRT=3; Import the certificate to MX-ONE Telephony Server

Import the server certificate mx-one-certificate.pfx to MX-ONE Telephony Server. On the access Server, for example, Telephony Server 1 runs the following command:

Certificate installation

Install the certificate in the Telephony Server 1: cert_install_local mx-one-certificate.pfx

2) Lync configuration

In order to finalize the configuration between Aastra MX-ONE and Microsoft Lync Server 2010 the following needs to be done:

Define PSTN Gateway in the Lync Server 2010 Topology Builder

Open Lync Server 2010, Topology Builder and define a PSTN gateway in the Mediation Server to be used between Lync and MX-ONE.

• To define the PSTN gateway, expand Mediation pools, right click in the Mediation Server to be used, choose Edit Properties

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• Click in New, the Define New IP/PSTN Gateway dialog box appears, type the following: • Gateway FQDN or IP Address: specify the MX-ONE IP Address or FQDN

• Listening port for IP/PSTN gateway: specify the port to be used, 5061 • SIP Transport Protocol: TLS

Figure 15 - Define New IP/PSTN Gateway • Publish the topology

Figure 16 - Publish topology Define Dial Plan, Voice Policy

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Define Trunk Configuration

In order to assign the MX-ONE gateway to a site or pool trunk execute the following: • Click in Voice Routing and then click in Trunk Configuration

• Click in New and choose the type of trunk that is applicable for your company setup, site trunk or pool trunk

Figure 17 - New Trunk configuration

• Keep the default Encryption support level, in this case, Required

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5 Integration

Notes

Please note that the following scenarios are currently not supported when MX-ONE is integrated with Lync Server:

• REFER cases:

• OC Client transfers the inbound call to another PSTN phone after answering it when REFER is enabled

• Result: Originating phone does not hear ring back during the transfer, but once the PSTN phone answers the call two way voice paths is present

• Solution: Disable REFER

• Outbound Call: Blind transfer to another Client

• Solution: Disable REFER

• Inbound Call: Blind Transfer to PBX user

• Solution: Disable REFER • Early Media before answer.

• MX-ONE does not support sending DTMF as a part of early media.

6 References

Please always check the latest documentation. The links below are the ones available at the time of this guide was written.

Aastra CPI Documentation – Aastra MX-ONE V.4.1 SP3 and Aastra 700 V.1.0.4 or later.

Lync Server

Deploying Enterprise Voice Enable Users for Enterprise Voice

7 Revision History

Document Version Comment Date

Rev. A First issue 2011-10-07

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without the prior written consent of Aastra Technologies Limited, Concord, Ontario, Canada.

NOTICE

The information in this document is subject to change without notice.

AASTRA MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. AASTRA shall not be liable for errors contained herein, neither for incidental nor for consequential damages in connection with the furnishing, performance, or use of these materials.

Quick Setup Guide. Integration of Aastra MX-ONE / Aastra 700 and Microsoft Lync Server 2010