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Global SaaS-based CRM Software Market 2014-2018
Description: About SaaS-based CRM
SaaS-based CRM describes the shift in CRM and other business systems that currently use the internet to provide online access to hosted business software. The growth of the Global SaaS-based CRM Software market has increased rapidly and succeeded in transforming the deployment of CRM applications from a capital expenditure model to a pay-per-use subscription arrangement, where CRM software is remotely hosted and offered to end-users on demand through internet browsers or mobile devices. SaaS-based CRM systems relieve enterprises from unplanned maintenance, new security threats, frequent software updates, continuous trouble-shooting, growing storage requirements, and other technical impediments that inhibit the growth of the business.
The analysts forecast the Global SaaS-based CRM Software market will grow at a CAGR of 20.83 percent over the period 2013-2018.
Covered in this Report
The Global SaaS-based CRM Software market is part of the Global CRM Software market. The report describes the size of the market based on direct revenue generated from the issue of new subscriptions, technical support, and software maintenance.
The report, the Global SaaS-based CRM Software Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers North America, Europe, the APAC region, Latin America, and the MEA region; it also covers the Global SaaS-based CRM Software market landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.
Key Regions - North America - Europe - APAC - Latin America - MEA Key Vendors - Aplicor LLC - Microsoft Corp. - Oracle Corp. - Salesforce.com Inc. - SugarCRM
Other Prominent Vendors - IBM Corp.
- LongJump CRM - NetSuite Inc. - SAP AG - ZohoCRM Inc. Key Market Drivers
- Increasing Use of Web-based Interfaces and Social Computing - For a full, detailed list, view this report.
Key Market Challenges
- Integration Challenges with Other Applications - For a full, detailed list, view this report. Key Market Trends
- For a full, detailed list, view this report. Key Questions Answered in this Report
- What will the market size be in 2018 and what will the growth rate be? - What are the Key Market Trends?
- What is driving this market?
- What are the challenges to market growth? - Who are the key vendors in this market space?
- What are the market opportunities and threats faced by the key vendors? - What are the strengths and weaknesses of the key vendors?
You can request one free hour of our analyst’s time when you purchase this market report. Details are provided within the report.
Contents: 01. Executive Summary 02. List of Abbreviations 03. Scope of the Report 03.1 Market Overview 03.2 Product Offerings
04. Market Research Methodology 04.1 Market Research Process 04.2 Research Methodology 05. Introduction 06. Market Landscape 06.1 Market Overview 06.2 SaaS CRM Evolution 06.3 Global CRM Market
06.4 Global SaaS-based CRM Market
06.5 Global SaaS-based CRM Market as a Segment of Global CRM Market 06.6 SaaS CRM as a Segment of Overall SaaS Market
06.7 Five Forces Analysis 07. CRM Applications
08. Geographical Segmentation 09. Key Leading Countries 09.1 US
09.2 Japan 09.3 UK
10. Buying Criteria
11. Market Growth Drivers 12. Drivers and their Impact 13. Market Challenges
14. Impact of Drivers and Challenges 15. Market Trends
18.3.3 Key Information 18.3.4 SWOT Analysis 18.4 Salesforce.com 18.4.1 Business Overview 18.4.2 Business Segmentation 18.4.3 Key Information 18.4.4 SWOT Analysis 18.5 SugarCRM 18.5.1 Business Overview 18.5.2 Business Segmentation 18.5.3 Key Information 18.5.4 SWOT Analysis
19. Other Reports in this Series List of Exhibits
Exhibit 1: Market Research Methodology Exhibit 2: CRM Modules
Exhibit 3: Global CRM Market 2013-2018 (US$ billion)
Exhibit 4: Global SaaS-based CRM Market 2013-2018 (US$ billion)
Exhibit 5: Global SaaS-based CRM Market as a Segment of Global CRM Market 2013
Exhibit 6: Global SaaS-based CRM Market as a Segment of Global CRM Market 2013-2018 (percentage) Exhibit 7: SaaS CRM as a Segment of Overall SaaS Segment 2013
Exhibit 8: CRM Applications
Exhibit 9: Global SaaS-based CRM Market by Geographical Segmentation 2013 Exhibit 10: Business Segmentation of Aplicor LLC
Exhibit 11: Business Segmentation of Microsoft Corp. Exhibit 12: Revenue Segmentation by Geography 2013 Exhibit 13: Business Segmentation of Oracle Corp. Exhibit 14: Revenue Segmentation by Geography 2013 Exhibit 15: Business Segmentation of Salesforce.com Inc. Exhibit 16: Revenue Segmentation by Geography
Exhibit 17: Business Segmentation of SugarCRM
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