Mr. Banerjee. Snapshot

Mr. Banerjee

11 years’ experience in sales & 9 years’ experience in training.

Core strengths : a. training operations management & b. training delivery.

Area of expertise : role identification, competency mapping, identifying competency gaps, analyzing training needs, devising significant solutions, training delivery, post training evaluation and

performance coaching (OJT) for skill enhancement.

Training Programmes & Workshops Conducted

A. Soft Skills

1. Attitudinal Enhancement 2. Personality Development 3. Communication Skills 4. Presentation Skills

5. Etiquette ( telephone, e-mail, grooming, etc.) 6. Emotional Intelligence

7. Time Management

8. Problem Solving & Decision Making (PSDM)

9. Conflict Management

10. Stress Management 11. Innovation & Creativity 12. Initiative & Adaptability 13. Train-The – Trainer (TTT)

B. Leadership

1. Situational Leadership, Transformational Leadership & Transactional Leadership 2. Creating Vision & Mission Statements

3. Supervisory Development Programme (SDP)

4. Motivation

5. Change Management

6. Coaching & Counseling

7. Outbound Team Building (OBTs)

C. Selling Skills & Customer Service Training / Workshops

1. Sales Training (direct sales, channel sales, retail sales & consultative selling) 2. Building Effective Customer Relationships

3. Internal Customer Orientation

4. Handling Complaints & Irate Customers 5. Channel Partner/ Distributor Training 6. Selling Skills for Insurance Advisors

7.

Customer Relationship & Selling Technique Programme

9. Tele-Sales Skill Enhancement 10. Performance Coaching 11. Induction Training D. Instruments / Tools

1. Situational Leadership (Sit-Led)

2. Johari Window

3. Six Thinking Hats

4. Thomas Kilmann Conflict Mode

5. Negotiation Skills Diagnostic Instrument

Clientele  Amity University

 Symbiosis Institute of Business Management  Aligarh Muslim University

 Hindustan Unilever (HUL)  Siemens India

 Siemens Power Engineers Private Limited ( SPEL)  Godrej & Boyce

 Moserbaer

 Mahindra & Mahindra Swaraj  Reiter

 Jagsonpal Pharmaceuticals Private Limited

 Thomas Cook

 Alcatel Lucent

 National Thermal Power Corporation ( NTPC)

 Oil & Natural Gas Commission (ONGC)

 Steel Authority of India Ltd. (SAIL)

 Hindustan Petroleum Corporation Limited (HPCL)

 Reliance Communications Limited (RCL)

 Birlasoft

 Birla Sun Life Insurance

 Coke

 Toyota (Jeddah, Saudi Arabia)

 Sheela Group

 Hughes Communications India Limited

 SPICE Group

 Pushpanjali Hospital, Agra

 Aligarh Muslim University ( AMU) – Faculty for Management Studies, Aligarh  University of Petroleum & Energy Studies (UPES), Dehra Dun

 Symbiosis, Pune

Career Highlights

August 07 – present Freelance Training Consultant New Delhi

Key Responsibility Areas:  Training consultancy  Training delivery.

November 06 - July 07 NIS SPARTA National Training Manager - Mumbai Key Responsibility Areas:

 Driving Training Man Days (TMDS) across all Reliance Communications Limited (RCL) circles

and supporting them in achieving targets.

 Business Development activities by interacting with different RCL business verticals to understand training needs.

 Building and maintaining healthy business relations with business verticals, ensuring maximum customer satisfaction by achieving delivery and quality norms.

 Developing MIS plans, structuring them to ensure timely delivery and in time data inputs for analysis, in line with business needs.

Notable Contributions / Achievements:

 Re-aligned ailing training projects and turned them into profitable ventures, thus strengthening relations with the clients.

November 05 - November 06 NIS SPARTA Training Head – Rajasthan Circle Key Responsibility Areas:

 Business Development.

 Providing strategic training support to all RCL business verticals in the circle to help achieve AOP targets.

 Undertaking competency mapping for roles across all RCL business verticals in the circle.  Initiating Performance Coaching (OJT) in retail outlets to enhance selling & customer care

skills of employees with the objective of meeting revenue targets and benchmarked C-SAT scores.

 Ensuring PQG process compliance across all spectrum of activities.

 TTT

Notable Contributions/ Achievements:

 Exceeded circle Training Man Days (TMD) targets for 2006-07.

 Launched and initiated NIS Sparta brand visibility and brand building initiatives through programmes named ‘PRIMING’ and ‘15 Seconds of Learning’.

 Launched PVAPS (Pragati Value Added People Services), man power recruitment and

enrolment agency for RCL in Rajasthan. Responsibilities included sourcing, recruiting, overseeing wage management and life cycle management of employees.

 Increased C-SAT score from 65% to 92% (benchmark score 90%).

 Successfully ensured compliance to RCL Training Policy – all employees trained & as per competency requirement.

 Promoted to the role of National Programme Manager within one year.

June 04 - November 05 NIS SPARTA Trainer - Mumbai Key Responsibility Areas:

 Delivery of certified modules to cross-functional roles across different business verticals of RCL.

 Performance Coaching to enhance selling skills & customer care skill levels of employees at RCL retail outlets ( Web Worlds / Web World Expresses).

Notable Contributions/Achievements:

 Consistently generating high feedback ratings of 4.90 on a scale of 1 to 5.

 Increased C-SAT score (of employees & retail outlets) to over the benchmark requirement of 90% within three months.

 2 retail outlets performance coached were conferred with the Outlet of the Month Award (for excellence in sales & customer service) under the ‘Lets Win Mumbai Programme’ initiated by RCL.

 Distinction of delivering senior management level programmes.

 Logged over 3000 hours of training in sales process, customer care process, attitudinal & soft skills.

 Awarded Best Trainer of the Month twice.

January 02 - May 04 Freelance Training Consultant Mumbai Key Responsibility Areas:

 Role identification, competency mapping, identifying competency gaps, developing

appropriate solutions, developing training calendar, training delivery, post training analysis and skill enhancement

Clients:

 Amway, Trust India Concepts (TIC).

 Inalsa Home Appliances, TTK Prestige Ltd., Usha International Ltd., EFL.

 Ambassador Group of Hotels.

Notable Contributions /Achievements:

 Successfully created and implemented the Go Diamond Plan for Multi-Level Marketing which helped 15 associates reach Diamond level within specified time frame.

 Created the First 7 days Induction Programme for new associates.

January 91 – November 01 Eureka Forbes Limited Sales & Training Key Responsibility Areas:

 Maximising sales volumes and ensuring profit contributions, consolidating and developing markets and conceptualizing effective sales policies.

Notable Contributions /Achievements:

 Credited for consolidating sales at new benchmarks in Delhi, Mumbai and Thane.

Client Feedback:

“Thank you for your session on motivation held for insurance advisors at the Delhi -1 branch office. The session was extremely informative and interactive. The discussions and sharing greatly benefitting the participants. It was time well invested. I look forward to your association in many more such programmes”. - Dileep Hari, Star Business Development Manager, Birla Sun Life Insurance.

“The training which you conducted for my collections team on time management was excellent though it was on short notice. We would like to have such type of training in the future. It created a lot of impact for all of us” – Mahendra Ojha, B&C head, Reliance Communications, Rajasthan circle.

“The sessions were interactive and enlightening. The insights shared were practical and relevant. I am confident that these sessions will help our students understand better the practical realities of corporate l2ife. This will help them appreciate the do’s and don’t’s of the corporate sector. Your practical inputs and involvement creating style of conducting the workshop made the experience enjoyable. This explains why the students were so charged up late in the evening even after an eight hours long session....” - Dr. M. Khalid Azam, Chairman, Department of Business Administration, AMU.

“A very motivational & encouraging yet grounded-to-reality thought for the day by you. Thanks and keep encouraging everybody, everyday” - C.S. Rana, CEO, Reliance Communications, Rajasthan circle.