Agenda
1. How we got here:
–
Evolution of Workload Delivery
2. Current State:
–
Success and Challenges in the Cloud
–
Areas for Investment
3. The Devil in the Details
2005
2012
2013
Firefighter
Trusted Operator
Innovator
2005
2012
2013
Firefighter
Trusted Operator
Innovator
On-Prem
Decider:
•IT
Benefit:
On-Prem
Co-Lo
Decider: •IT Benefit: •Redundancy Decider: •IT Benefit: •Only OptionOn-Prem
Co-Lo
Virtualized
Decider: •IT Benefit: •Cost Decider: •IT Benefit: •Redundancy Decider: •IT Benefit: •Only OptionOn-Prem
Co-Lo
Virtualized
Cloud
Decider: •Biz Benefit: •Time to... Decider: •IT Benefit: •Cost Decider: •IT Benefit: •Redundancy Decider: •IT Benefit: •Only OptionOn-Prem
Co-Lo
Virtualized
Cloud
Managed
Decider: •Joint Benefit: •Efficiency Decider: •Biz Benefit: •Time to... Decider: •IT Benefit: •Cost Decider: •IT Benefit: •Redundancy Decider: •IT Benefit: •Only Option0% 10% 20% 30% 40% 50% 60% 70% 80%
Cloud Adoption
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
Integration
Security
Performance Availability
Cost
Barriers to Cloud Adoption
2005
2012
2013
Firefighter
Trusted Operator
Innovator
0% 10% 20% 30% 40% 50% 60% 70% 80%
Storage Disaster
Recovery
Backup Compute Collab.
& Prod.
Sales &
Marketing
Finance
& HR
0% 10% 20% 30% 40% 50% 60% 70% 80%
Storage Disaster
Recovery
Backup Compute Collab.
& Prod.
Sales &
Marketing
Finance
& HR
Growing Cloud footprint will bring
certain realities into play
Cloud Provider
College Board’s Cloud Offering to External Clients
External Client Using the College Board Offering
Discuss & Debrief
What issues are you facing in the
Cloud?
How steps are you taking to deal
with these issues?
What advice do you have for others
based upon your experiences in the
Data & App Integration
The Marriage Doomed for Failure…
Your Canary in the Cloud
Info Tech’s Learned Lessons from Cloud Failures
Negligible
Negotiation
No Backup
Plan
Lack of
Leverage
My Cloud
Contains?
Debrief and Discuss
1. Are there any other conditions all of you would put in
your cloud pre-nup?
2. Has anyone experienced a bitter divorce here and if
so, what is the one key takeaway you can share with
the room about this experience?
3. How many of you see yourselves pursuing a renewal
with your current cloud vendor?
Condition 1: Optimize your Future Contract
Cost
Time
Cost
Time
Enhance Current Cloud ROI & Ensure New
Cloud Is Funded Properly
Price Caps to Stabilize Year-To-Year Price Increases
%
The Lowest Of All Price Caps
Condition 2: Avoid One-Way Cancellation Clauses
"If Customer violates any of the terms of this Agreement, Customer's permission to use the Services will automatically terminate. [VENDOR] reserves the right to revoke Customer's access to and use of the Services at any time, with or
without cause, and with or without notice."
1. One-way cancellations should
only
occur if you threaten the
vendor’s ability to conduct day-to-day business
2. When cancellation occurs, maintain a right for mediation, and
if the claim is true, enough time for an ‘un-wind’ phase
3. Ensure missed payments that arise out of a legitimate dispute
Condition 3: Layer the Cloud
Primary
Cloud
Secondary
Cloud
Secondary
Cloud
Condition 4: Generate an SLA+
Move beyond historically
looking SLAs and focus on
quality of service metrics
and how they impact $
Mediation In Case of Dispute Communication Responsibilities Diagnostic & Recovery Procedures
SLA
SLA+
Condition 5: Know Who’s In Your Cloud
“Your
Vendor”
Sub Vendor 1
Due Diligence
Understand your Cloud &
Craft your SLA+ Positioning Achieve Leverage through Vendor Layering Risk Mitigation Develop Plans B, C, and D & Run a DR Scenario
Relationship Stage: Assessment Stage Negotiation Stage Operating Stage
Focus:
So, where to do we start?
Begin with a current contract review…
BYOD
&
Cloud
How did we get here?
“It’s clear that if you’re not proactively managing cloud and mobile access today, you’re at increased risk of fraud, data theft, and security breaches.”- Jackie Gilbert, Founder of SailPoint
Rise of Mobile
Devices
Demand for
Anywhere
Access
Widespread
Cloud Usage
What concerns are we hearing?
What if our employees lose their phone with
private company data on it?
Where should we be physically storing our data?
How can we prevent security breaches?
How can we separate employee’s personal data
from our corporate data?
Discuss & Debrief
How do you see the intersection of
cloud and BYOD affecting your
organization?
What are some of the unique
challenges and opportunities that
you’ve faced?
What advice do you have for others
based upon your experiences with
cloud and BYOD?
Info-Tech’s Key Issues & Learned Lessons
Security Risks Compliance
Issues
Staying ahead
1. Develop a Personal Cloud Strategy
My Cloud-Based Identity
(for acquiring and accessing my stuff) My Applications and Services (via an App Store) My Cloud-Based Data (for storage and sharing) Personal Cloud
1. Develop a Personal Cloud Strategy
2. Improve Data Security
•
Cloud-hosted enterprise
“containers”
•
Informing and teaching
employees
•
Having policies and
1. Develop a Personal Cloud Strategy
2. Improve Data Security
3. Invest in a Cloud-Based
Enterprise Mobility
Management Solution
•
Ease of managing new
devices
•
Can mix and match
cloud and on-premise
Address risks proactively, not obsessively
A primarily wireless network Mobile device management VDI Training on policies Remote wipe waiver Acceptable use policy+23.6%
+18.1%
+16.8% +15.9% +14.5% +3.2%Increase in success in data protection
“Without it, a business is looking at significant liability, security,
and management issues. And for the cost of today's MDM
solutions compared to their breadth of features, it's easily a
worthwhile investment.”
Fred Brown, VP of IT
Mohegan Sun At Pocono
Leverage any strategies or policies you might already have for mobile and cloud technologies.
Outline and prioritize mobile and
cloud demands. Identify key
stakeholders for the personal cloud project.
