Groups Online Booking System User Guide 13 March 2015

Groups Online Booking System

User Guide

Sign-up Instruction

You will receive an email on your SkyAgent ID Are you already a Scoot SkyAgent user? Sign up as a Travel Agent user here NO NO YES YES

Please go to www.groups.flyscoot.com

One time Online Registration

* Travel Agents are required to sign-up for SkyAgent account prior to registering. http://www.flyscoot.com/index.php/en/agent-info-skyagent

-Travel agent*, select Agent registration

Email address used to sign up here must match with your Sky Agent account.

-General public select Non Agent registration

Please select

Travel Agent Registration

An email confirmation will be sent to you once sign-up is completed. This is your SkyAgent ID

If you’re not IATA-registered, input your SkyAgent ID Email address must match with your SkyAgent account

New Booking Request

Select

• Ad hoc request for 1 booking

New Booking Request - Adhoc

Select Flight if you have more than 1 flight option

New Booking Request - Adhoc

Group size, including adults, children (>24 months old) and infant who wish to occupy a seat. Infant who do not occupy a seat, will be charged an infant fee at a later stage of booking.

Eg, put 20 if you have 15 Adults and 4 Children, and you would like a seat for Infant

Select Meals

Meals will be sold for every sector of your journey. Eg. Singapore - Incheon:

Meal will be added for SIN-TPE, TPE-ICN

Meals can be added at a later stage of booking.

Click Submit once your request is completed.

New Booking - Series

1. Select your journey type

3. Select your day preference if you have, otherwise select all for a complete search

2. Select your travel requirements for Onward / Return sector

New Booking Request - Series

4. Group size, including adults,

children (>24 months old) and infant who wish to occupy a seat. Infant who do not occupy a seat, will be charged an infant fee at a later stage of

booking.

Eg, put 20 if you have 15 Adults and 4 Children, and you would like a seat for Infant

5. Select Meals

Meals will be sold for every sector of your journey. Eg. Singapore Incheon, Meal will be added for SIN-TPE, TPE-ICN

Meals can be added at a later stage of booking.

New Booking Request - Series

Click Submit once your request is completed.

All payment will be based on the 1st _{Outbound date of the entire series.}

You will receive the quotation within 2 working days*.

Accepting Quotation

Accepting Quotation

Read through our Scoot Group Policy. Click ‘Accept’ to proceed.

Note the Expiry of the Quotation

Accepting Quotation

Quotation accepted and PNR is given.

An email will be sent to you with the next steps.

Payment

If you select Make payment now

Non-Travel Agent/Agent with no Agency account:

Kindly refer to our payment options here.

Travel Agent with Agency Account:

You can chose to settle your payment using agency account.

Payment Instructions

By Bank Transfer (Only for Booking Currency In SGD, AUD, HKD and THB)

• Bank transfer will take approximately 2-3 working days (excluding weekends and public holiday). • Payment must reach Scoot before due date.

• Send an email to [email protected] with a PDF image of bank transfer as proof of payment. Bank charges (if any) will be borned by the payee. Final amount received should be equivalent to final amount due.

By Cheque Payment (Only for Booking Currency In SGD and HKD only)

• Cheque payment will take about 3-5 workings days (excluding weekends and public holiday). • Payment must reach Scoot before due date.

• You have to issue a cheque to: Scoot Pte Ltd

• Send an email to [email protected] with the 2 PDF file (Cheque image + bank-in slip image) as proof of payment.

By Credit Card Payment (^ Processing Fees apply) VISA/MASTERCARD - (For all Booking currency) AMEX - (For all Booking currency, except for CNY) JCB - (For Booking currency in SGD and JPY only)

• Please email to [email protected] the following Credit card details: Credit Card Type: VISA/MASTERCARD/AMEX/JCB

Credit Card Number (please omit space and dash): CVV:

Name on Card: Expiry Date:

Please note that an admin fee of S$30 will be imposed for each declined transaction. Ensure you have sufficient credit, and correct card details before submitting for payment.

Bank Account – SGD / AUD / HKD

FLYSCOOT.COM / Page20

• SGD Bank Account:

Bank Name: Citibank N.A, Singapore

Bank Address: 8 Marina View, #16-01 Asia Square Tower 1, Singapore 018960 Bank Code: 7214

Bank Branch Code: 001 SWIFT Code: CITISGSG

Bank Account Name: Scoot Pte Ltd SGD Bank Account No: 0-855079-003

• AUD Bank Account:

Bank Name: Citibank N.A, Singapore

Bank Address: 8 Marina View, #16-01 Asia Square Tower 1, Singapore 018960 Bank Code: 7214

Bank Branch Code: 001 SWIFT Code: CITISGSG

Bank Account Name: Scoot Pte Ltd AUD Bank Account No: 0-855079-046

• HKD Bank Account:

Bank Name: Citibank ,N.A, Hong Kong Branch

Bank Address: Citibank Tower, Citibank Plaza, 3 Garden Road, Central, Hong Kong Account Name: Scoot Pte Ltd

Account No: 1-227390-006 Bank Code: 006

Branch Code: 391

Bank Accounts – THB

• THB Bank Account:

Bank Name: Standard Chartered Bank (Thai) Public Company limited

Bank Address: 90 North Sathorn Road, Silom, Bangrak, Bangkok 10500 Thailand Account Name: Scoot Pte Ltd

Account No: 00100836429 Bank Code: 020

Branch Code: 101

Name List Submission

Select Name list

Indicate your request ID or PNR and click Search

Click on

Name List Submission

1) Download the right template version, complete and save.

2) Choose File for upload 3) Click Upload

Infants to be added in same order sequence of passenger list

Please verify all passenger details.

Click Save if names are subject to changes Changes are allowed 48hours before departure Click Save and Submit if names are confirmed. No changes to the Dummy pax details must be inserted for unutilized seats.

Resizing of Group

1. Select Request 2. Indicate your Request ID, Click Search

Resizing of Group

Click down size to reduce the group size

Click upsize to increase the group size

Indicate the number of passengers to

upsize/downsize and click raise new request.

Upsize(< 10): A new quotation on the additional pax will be sent. 100% payment is required for the

1st _{booking before you can accept the new Upsize}

request. Make a new request if >10.

Downsize: An email will be send to you once downsize is approved. Group Policy apply.

ADD SSR:

MEALS / BAGGAGE /

INFANT

Add SSR

Indicate either Request ID, or PNR in the search

Click View SSR to add Meals/ Baggage/ Infant All SSR must be added at least 72 hours before first flight departure.

Add SSR

Select the preferred meals Add Baggage Add Infant

Infant details to be uploaded at

Add SSR

Click if the same meal / extra Baggage is to be applied to all pax

Additional amount to be paid and click proceed to pay by Agency Account. Refer to Payment for other mode of payment.

Add Sub-Agents

Click Add User and complete the details. Refer to next slide for Agent Roles.

Sub-Agent Roles *

Travel Admin Travel manager (TM) Travel agent/Employee

(TA)

Raising request View the request Make payment Update name list Booking analytics Request resize

User details (Add, View and Edit User) Add SSR

Reports Support

Raising request View the request Make payment Update name list Booking analytics

User details(Add, View and Edit User) Reports

Raising request View the request Make payment Update name list Booking analytics

* Only the user who requests for quotation, make payment, etc will receive the mails from the tool. Travel admin will not get the mail copies.