A Guide to Gartner Solutions

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Why research and advisory services?

The world is changing, and the stakes are high—and you still have to make decisions every day. It’s difficult to stay on top of every technology trend in every market, industry and geography.

Research and advisory services put the larger perspective of a very complex world at your fingertips—so you can make informed decisions fast.

Why Gartner?

Gartner is the IT professional’s best first source for addressing virtually any IT issue.

World-class, objective insight, rapid access to that insight, and an extremely low cost compared to the ROI and other alternatives, help ensure that you and your organization are highly successful.

• Our 730 seasoned expert analysts cover 1,300 topics across IT. They are based in 26 countries, speak 47 languages and have an average of 12 years’ experience in their specific field. No one comes close to our breadth and depth of expertise, or our wide range of solutions.

• We draw our insights from a critical fact base not available anywhere else: interactions with 10,000 distinct client organizations worldwide, 274,000 one-on-one annual client interactions and 12,000 vendor briefings each year. Addressing issues every day with both users and providers gives us a unique view into what’s working, what’s not, where markets are going and what it all means to you and your enterprise. • Our rigorous, systematic research process and proven methodologies

are the foundation for high-quality, unbiased insight that is pragmatic, actionable and available 24/7—to help you be nimble in a dynamic world. We organize our research and our solutions around each client’s role so you can get what you need fast. Our insight addresses your most critical initiatives, saves you thousands (or millions) of dollars on purchase decisions and operational activities, and helps you and your team excel.

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• Read research that applies to your initiatives, your vendors, your technologies—and access actionable insight and advice 24/7. • Leverage proprietary tools and templates to save time.

• Network with peers to share ideas, avoid common pitfalls and compare notes in an environment where knowledge is king.

• Engage our expert analysts and consultants as active, problem-solving partners, whether it’s to answer a quick question or get to the bottom of an ongoing challenge.

• Measure success with our benchmark analytics, scorecards, maturity models, assessments and diagnostic tools.

• Certain industries have drivers and forces so unique that they demand an industry-specific lens. We can provide you the signature Gartner breadth and depth in a variety of verticals, including:

– Banking & Investment Services – Education

– Energy & Utilities

– Government: Federal, State and Local – Healthcare Providers

– Insurance: P&C, Life & Annuities and Healthcare Payers – Manufacturing

– Media – Retail

• Attend Gartner events to climb a learning curve quickly and keep your skills sharp.

Gartner understands that in order to be successful, you need advice in context, tailored to your role. Whatever your role, we’ve got you covered. IT professionals are under more pressure than ever to make quantifiable business contributions.

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Gartner Executive Programs: Lead today to reposition IT for the future

Get the tools and knowledge you need to deliver exceptional business results for your organization. Through service delivery in your context, unique insight into the CIO role, and an unparalleled CIO network, member CIOs gain fresh perspective on the issues and opportunities most important to them. As a trusted advisor and sounding board, your executive partner ensures you get the best Gartner has to offer

Solutions for CIOs

IT’S TIME TO REIMAGINE IT

IT needs to change—and CIOs know it.

Last year, half of all the CIOs we surveyed believed that IT would have to change when the economy began recovering. Now that the recovery is under way, CIOs are beginning to reimagine IT and what it can do for the business—with innovation and growth back on the horizon and new technologies changing the resource game.

This reimagining is not optional—it’s a must. New lighter-weight technologies and IT models are already changing the resource requirements of IT

operations. The good news? This enables IT leadership to focus more on growth and strategic impact.

The 2011 Gartner Executive Programs CIO Survey ranked CIOs’ top 10 business strategies:

• Increasing enterprise growth

• Attracting and retaining new customers • Reducing enterprise costs

• Creating new products or services (innovation) • Improving business processes

• Implementing and updating business applications • Improving the technical infrastructure

• Improving enterprise efficiency • Improving operations

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CIOs see business results and business knowledge

as their primary sources of success and influence

Unique insight into the CIO role

• Inquiry with world-class Gartner analysts

• All CIO-focused Gartner content, based on a member-driven research agenda An unparalleled CIO community

• A global network of 4,000 CIOs

• Local events and VIP attendance at a Gartner Symposium/ITxpo

LEAD WITH CONFIDENCE

With Executive Programs, you can be certain that you are making the best possible decisions for your enterprise. Backed by CIO experts who work with 4,000 of your peers each year, you will have the confidence to lead your team and to increase the contribution you make to your enterprise’s success. • Measure success with our benchmark analytics, scorecards, maturity models,

assessments and diagnostic tools. – Gartner Benchmark Analytics – Gartner IT Key Metrics Data – Maturity Assessments – CIO Scorecard

• Attend Gartner events to climb a learning curve quickly and keep your skills sharp (see events calendar on page 27).

– Gartner Symposium/ITxpo – CIO Leadership Forum

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Sources of CIO success Business results Business knowledge C-level relationships Business relationships

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Solutions for Application Professionals

Applications leaders directly impact how well an organization operates and competes. But while the size and complexity of the applications portfolio and the number of projects in play at any given time continue to grow, the expected payback period for these investments continues to shrink. So it’s no surprise that applications leaders are under more pressure than ever to deliver maximum results with minimal risk in the shortest time possible. And with so many delivery options to choose from, it can be hard to be sure you’re getting the best deals. Gartner delivers the insight you need to lead with confidence.

Based on our daily interactions with your peers, Gartner analysts identify the most prominent key initiatives for each role. We then gather and organize our most relevant research on each one to provide you with exactly what you need to be successful.

KEY INITIATIVES AND KEY CONCERNS

SOA and Application Architecture

• To what extent can your applications evolve, or is rigidity getting in your way? • How competent is your team in modern application and service design? • How will your development methodologies need to change?

ERP

• How well do your current solutions support end-to-end processes? • Which sourcing options are best for you (e.g., SaaS, on-premise, open

source, BPO)?

• How do you match your vendors’ road maps to your enterprise’s needs?

LEARN MORE

Other key initiatives we’ve identified as common to clients in this role: • Application Development • Application Governance • Application Integration • Application Overhaul • CRM

• Customer Experience Management • Master Data Management

• Microsoft Windows 7 and Office • Portal Strategy

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INNOVATE STRATEGIZE EVALUATE

EXECUTE REVIEW

– Gartner Business Wizard—just-in-time insight, on your timelines – My Gartner customizable home page

– Weekly Picks by role—week-long access to 10 popular documents – Complimentary webinars

• Leverage proprietary tools and templates to save time. – Analyst-generated toolkits

– Case studies and best practices

• Network with peers to share ideas, avoid common pitfalls and compare notes in an environment where knowledge is king. – Gartner Peer Connect—our exclusive 10,000-client network • Engage our expert analysts and consultants as active,

problem-solving partners, whether it’s to answer a quick question or get to the bottom of an ongoing challenge.

– Inquiry privileges – Contract reviews

– Gartner Consulting solutions/engagements

– Gartner Benchmark Analytics – Gartner IT Key Metrics Data

– Maturity Assessment for Application Organizations – Application Development Scorecard

– Application Development & Support Scorecard – Application Support Scorecard

– ERP Application Support Scorecard

• Access an industry-specific focus providing the signature Gartner breadth and depth of insight and advice in a variety of verticals. – Industry Picks—month-long access to selected industry-specific

documents

– Gartner Symposium/ITxpo

– Application Architecture, Development & Integration Summit

Get more information on key initiatives for your role on your Gartner for IT Leaders Web portal.

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Solutions for Business Intelligence & Information

Management Professionals

There’s a revolution under way in the strategic application of information to drive business performance, but obstacles still abound: inconsistent or lackluster stakeholder support; disconnected technical environments; poor data integrity, quality and consistency; skill gaps; and low levels of user adoption, to name just a few. To meet these challenges, BI&IM leaders will have to develop new organizations and applications—and new leadership skills. Gartner delivers the insight you need to lead with confidence.

Business Intelligence Competency Center

• How do you align business intelligence investments with clear business objectives?

• How do you establish clear and consistent enterprise metrics and standards? • How do you develop and enforce a consistent governance framework? Enterprise Social Software

• How do you organize, staff and govern your social software and collaboration initiatives?

• How do you identify new opportunities for cost/value improvements? • How do you drive and measure user adoption of collaborative technologies? Data Management and Integration Maturity

• How do you justify data management and integration investments and communicate their value?

• How do you measure data efficiency, effectiveness and quality? • How do you drive continuous improvement in data quality?

LEARN MORE

Other key initiatives we’ve identified as common to clients in this role:

• Corporate Performance Management

• Information Governance • SharePoint for ECM

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VISION PLAN BUILD USE OPERATE BUSINESS OBJECTIVES

• Network with peers to share ideas, avoid common pitfalls and compare notes in an environment where knowledge is king. – Gartner Peer Connect—our exclusive 10,000-client network • Engage our expert analystsand consultants as active,

– Maturity Assessment for Business Intelligence & Information Management

• Access an industry-specific focus providing the signature Gartner breadth and depth of insight and advice in a variety of verticals. – Industry Picks—month-long access to selected industry-specific

documents

– Gartner Symposium/ITxpo – Business Intelligence Summit

– Portals, Content & Collaboration Summit – Master Data Management Summit

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Process-centric organizations treat business processes as assets to be valued and exploited in their own right, using disciplined methodologies, ongoing performance measurement and software tools to transform the way the enterprise competes. But making the shift to a process-driven enterprise has far-reaching effects on organizational structure, governance models, skill requirements and operational processes, and no two organizations will approach these challenges in quite the same way. Gartner delivers the insight you need to lead with confidence.

Solutions for Business Process Improvement Professionals

Business Process Management (BPM) Program • How do you build a compelling business case for BPM? • How do you prioritize process improvement opportunities? • How do you manage organizational resistance to process change? BPM Technology and Tools

• Which BPM tools and services will enable you to achieve your business objectives?

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CHAMPION ANALYZE DESIGN OPTIMIZE

COMMUNICATE IMPLEMENT

– Maturity Assessment for Process-Driven Organizations – CIO Scorecard

documents

– Business Process Management Summit

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LEARN MORE

• Enterprise Architecture Stakeholder Engagement

• Strategic Planning

Solutions for Enterprise Architecture Professionals

Enterprise architects mobilize technology solutions to drive long-term competitive advantage, but clients tell us it can be hard to plan strategically amid day-to-day pressures. And just when they thought they had it all figured out, new technologies and user requirements keep changing the game. Enterprise architects need to add flexibility and agility to their architectures without losing sight of their vision or control of their costs. Most importantly, they need to maintain the active support of key stakeholders for their long-term vision. Gartner delivers the insight you need to lead with confidence.

Enterprise Architecture Program

• How do you translate EA benefits into simple business language? • How do you construct comprehensive performance measurement

frameworks?

• How do your metrics differ for run-, grow- and transform-oriented investments?

IT Cost Optimization

• How do you balance short-term cost pressures with long-term strategic investment?

• How do you identify and prioritize opportunities for cost optimization? • How accurately can you predict future capacity requirements?

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STRATEGIZE ARCHITECT

GOVERN LEAD

COMMUNICATE

– Gartner Benchmark Analytics – Gartner IT Key Metrics Data – Enterprise Personality Assessment

– Maturity Assessment for Enterprise Architecture – CIO Scorecard

documents

– Gartner Symposium/ITxpo – Enterprise Architecture Summit

– Enterprise Architecture Foundation Seminars

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Solutions for IT Infrastructure & Operations Professionals

IT infrastructure and operations leaders are under constant pressure to shift from a technical to a more customer-, process- and service-centric orientation. But with the infrastructure and its operation consuming the lion’s share of the IT budget, cost and service quality are inevitably how they are judged. Legacy systems constrain the enterprise, critical skill gaps loom, and new energy challenges emerge every day. And with so many options to choose from, it can be hard to be sure you’re getting the best deals. Gartner delivers the insight you need to lead with confidence.

Data Center Modernization and Consolidation

• How do you simultaneously reduce I&O costs and modernize your infrastructure?

• How do you plan, justify and manage your IT modernization investments? • With so many opportunities to choose from, how do you prioritize your

IT modernization projects? ITIL and Process Improvement

• How mature are your current IT processes?

• How do you decide which processes to focus on in what order? • How aligned are your process improvement projects with enterprise

BPI objectives? Virtualization

• How will alternative delivery models factor into your plans?

• How will your operational and management processes need to change? • How will you manage the security risks associated with virtualization?

LEARN MORE

• Cloud Computing

• Mobile Enterprise Strategy

• VoIP, Unified Communications and Collaboration

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DELIVER IT SERVICES STRATEGIZE

PLAN/BUILD OPTIMIZE

• Network with peers to share ideas, avoid common pitfalls and compare notes in an environment where knowledge is king. – Gartner Peer Connect—our exclusive 10,000-client network • Engage our expert analysts and consultants as active,

– Maturity Assessment for Infrastructure & Operations – Server Evaluation V6

– Infrastructure & Operations Scorecard – Green ICT Scorecard

– Enterprise Computing Scorecards – End-User Computing Scorecards – Voice & Data Network Scorecards

documents

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Solutions for Program & Portfolio Management Professionals

It used to be enough to bring projects in on time and on budget. Now program and portfolio management leaders are being challenged to manage IT projects as a portfolio of financial investments, with the same level of analytical rigor and a view toward total return. To maximize those returns, three disciplines—project management, program management and portfolio management—must coordinate seamlessly, each requiring different skills at different stages. Gartner delivers the insight you need to lead with confidence.

PMO

• How do you demonstrate the value of your PMO?

• What new roles and skills will you need to develop or recruit? • How readily does your organization adapt to new processes? IT Governance

• How do you align IT investments and processes to deliver desired business outcomes?

• How do you prioritize initiatives, projects and programs?

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DEFINE SELECT EXECUTE EVOLVE

COMMUNICATE EVALUATE

– Gartner Benchmark Analytics – Gartner IT Key Metrics Data – Enterprise Personality Assessment – PMO Scorecard

documents

– Gartner Symposium/ITxpo – PPM & IT Governance Summit

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Solutions for Security & Risk Management Professionals

Enterprises want robust security, but they also want agility, flexibility and mobility. Security and risk management is an ongoing struggle with people who want to embarrass your enterprise or hurt it competitively. But between you and your partners, opportunities for failure are rampant and new risks emerge every day. And with shifting regulatory landscapes and immature technologies, it’s hard not to feel vulnerable. You can’t eliminate risk, but you can manage it more effectively. Gartner delivers the insight you need to lead with confidence.

Identity and Access Management (IAM)

• How do you maintain a long-term vision while addressing short-term demands?

• What new trends, technologies and user demands will impact you the most? • What are the most effective technologies, standards and processes for IAM? Information Security Program Management

• How do you establish clear accountabilities for information security? • How do you align security policy and controls with business needs?

• How do you prepare your security architecture for multiple business scenarios? IT Risk Management

• How well is the value of risk management understood across your organization? • How robust are your risk assessments?

• How do you address cultural resistance to acknowledging accountability for risk?

LEARN MORE

• Business Continuity Management • Compliance

• Infrastructure, Application and Data Protection

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GOVERN PLAN

BUILD RUN

– Security Program—Assessing Initial Objectives – IT Security Scorecard

documents

– Security & Risk Management Summit – Identity & Access Management Summit

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Solutions for Sourcing & Vendor Relationships Professionals

Strategic sourcing isn’t a project, it’s a discipline. But many organizations still make ad hoc sourcing decisions as tactical reactions to immediate pressures, often based on loosely defined strategies and incomplete data. As a result, costs run over, service quality is compromised, and user satisfaction suffers (along with the sourcing organization’s credibility with key stakeholders). And as service, delivery and pricing options multiply, it’s hard to be sure you’re getting the best deals, or the most from your strategic relationships. Gartner delivers the insight you need to lead with confidence.

Vendor Management

• How well do you manage your vendor relationships as strategic assets? • How consistent are your standards and processes for managing IT vendors? • How clearly are vendor management roles and responsibilities defined? Outsourcing

• How do you determine which geographies present the best fit for your needs?

• How do you gauge and manage the risks unique to a given geography? • How do you maximize service quality not under your direct control?

LEARN MORE

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GOVERN PLAN

IMPLEMENT MANAGE

– Gartner Benchmark Analytics (including price benchmarking) – Gartner IT Key Metrics Data

– IT Procurement Maturity Assessment – IT Services Sourcing Strategy Assessment

documents

– Outsourcing & Vendor Management Summit

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Solutions for Supply Chain Professionals

The supply chain has emerged as a key source of competitive advantage for leading companies. As a result, supply chain executives must orchestrate a supply chain strategy that drives profitable growth and enables product innovation. But achieving this goal is not easy, given unstable raw materials costs, volatile demand patterns and rampant supply risks that require visibility and agility throughout the supply chain.

We can work with you to develop processes and select technologies to maximize the performance of your supply chain. We draw on best practices from a diverse group of global supply chain leaders to identify the most effective improvement projects for your unique business environment. We can help you to build, manage and transform your global supply chain.

Demand Management

• How do you more accurately predict upcoming shifts in demand? • How does forecast governance help you reduce biases and errors? • How do you reduce data latency to support real-time decision making? Sales and Operations Planning

• How do you align your S&OP processes and incentives to drive revenue? • How do you measure S&OP productivity and improvements?

• How do you avoid common pitfalls in implementing S&OP strategies? Supply Chain Risk Management

• How do you get visibility into the full range of risks that threaten your supply chain?

• How do you accurately assess their potential impact?

• How do you use performance-based incentives to mitigate your exposures?

LEARN MORE

• Global Manufacturing Strategy • Inventory Optimization

• Logistics Management • Sourcing and Procurement

Excellence • Sustainability

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Get more information on key initiatives for your industry on the appropriate supply chain Web portal.

– My Gartner customizable home page

– Supply chain analyst picks—week-long access to popular documents – Complimentary webinars

• Leverage proprietary tools and templates to save time.

– Supply Chain Top 25—learn from the leaders in supply chain excellence – Case studies and best practices

– Hierarchy of Supply Chain Metrics – Analyst-generated toolkits

• Network with peersto share ideas, avoid common pitfalls and compare notes in an environment where knowledge is king. – Gartner Peer Connect—our exclusive 10,000-client network • Engage our expert analysts as active, problem-solving partners,

whether it’s to answer a quick question or get to the bottom of an ongoing challenge.

– Inquiry privileges

• Access an industry-specific focus providing the signature Gartner breadth and depth of insight and advice in a variety of verticals. – Consumer

– Cross-Industry – Healthcare – Industrial – Sustainability

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Burton IT1 Solutions for IT Technical Architects & Engineers

Technical architects and engineers are responsible for the structure, planning and design of key initiatives—with many challenged to keep pace with rapidly changing technologies and markets in order to assess alternatives. They are also under pressure to execute initiatives efficiently and without costly mistakes.

Burton IT1 provides broad access for technical architects and engineers seeking in-depth research and decision support tools to assess and design solutions. The research is written on a deep and technical level needed for a technologist to understand the complexities related to a specific technology. Our research also includes a Reference Architecture—a detailed, interactive decision-making framework built on the research and designed to guide architecture decisions and strategy.

Identity and Privacy

• Hands-on strategies to streamline access to enterprise assets without putting sensitive data at risk

Network and Telecom

• Informed strategies to manage the convergence of voice, video and data while enabling the enterprise to do business anytime, from anywhere

Security and Risk Management

• Detailed, practical wisdom to help you protect enterprise assets wherever they reside, without inhibiting enterprise agility

KEY RESEARCH AREAS

Application Platform

• Core strategies to improve application quality and reliability, while reducing costs and accelerating time to value

Collaboration and Content

• Actionable guidance on leveraging enterprise content, tools and infrastructure to support effective business collaboration

Data Center

• Insights on building and operating reliable, cost-efficient data centers while addressing emerging challenges and trends

Data Management

• Detailed practices, architectures and tools to define, integrate and manage data assets across the enterprise

Burton IT1 focuses on seven key research areas that are based on the issues facing technical architects and engineers.

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Get more information on the Burton IT1 Web portal to help you develop a technology architecture and implementation strategy for your key initiatives.

– Architecture templates, typical requirements, evaluation criteria, architecture options and decision logic

• Network with peers to share ideas, avoid common pitfalls and compare notes in an environment where knowledge is king. – Telebriefings

• Engage our expert analysts and consultants as active, problem-solving partners, whether it’s to answer a quick question or get to the bottom of an ongoing challenge.

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Gartner Industry Advisory Services—an industry-focused

research formula for better business outcomes

Gartner can help you stay out in front of your competitors by understanding what others are doing and why. Instead of simply reacting to internal requests, you’ll have the insight and credibility to confidently recommend technology solutions that lead industry advances.

Too many companies still look at technology as simply a cost of doing business, rather than a driver of growth. Gartner Industry Advisory Services is a tool for powering your technology to strengthen competitive position, increase growth, improve margins and ensure regulatory compliance. In addition to written research through your My Gartner customizable home page, you have a variety of opportunities to engage and interact with us, including:

• Direct contact with industry analysts and support specialists

• Opportunities to interact with industry peers and leverage a strong and growing peer network

• A proactive partnership with an assigned industry analyst, including quarterly check-ins on priorities and results (Advisor Gold level)

• Gartner Consulting solutions/engagements (also includes Government, Healthcare and Telecom)

Industry Advisory Services subscriptions are currently available in the following industries:

• Banking & Investment Services • Energy & Utilities

• Insurance

• Manufacturing • Media

• Retail

End-user Industry Advisory Services clients receive access to content and expertise focused on their specific industry, in addition to role-specific content and technology fundamentals.

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A tested set of research practices, procedures and rules used to collect and analyze information, so you can formulate plans or make difficult business decisions.

HYPE CYCLES

Gartner Hype Cycles provide a graphic representation of the maturity and adoption of technologies and applications, and how they are potentially relevant to solving real business problems and exploiting new opportunities. Hype Cycles help you: • Separate hype from the real drivers of a technology’s commercial promise • Reduce the risk of your technology investment decisions

• Compare your understanding of a technology’s business value with the objectivity of experienced IT analysts

MAGIC QUADRANTS

Gartner Magic Quadrants are a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market’s competitors. By applying a graphical treatment (Challengers, Niche Players, Leaders, Visionaries) and a uniform set of evaluation criteria, they quickly help you digest how well technology providers are executing against their stated vision. Magic Quadrants help you:

• Get quickly educated about a market’s competing technology providers and their ability to deliver on what end users require today and in the future

• Understand how a market’s technology providers are competitively positioned and the strategies they are using to compete for end-user business

• Compare a technology provider’s strengths and challenges with your specific needs

MARKETSCOPES

Both emerging and mature markets present challenges when it comes to assessing providers. For new markets, competitive positioning is less useful; in mature markets, differentiators are more difficult to discern. A MarketScope rates the market itself and helps you evaluate its participating technology providers against the Gartner vision for that market. MarketScopes help you:

• Manage the risk of investing in both emerging and mature markets, and what level of promise their future holds

• Support the argument for allowing an emerging market to further evolve before you invest, or support decisions to retire your investments in solutions that have matured

• Understand how technology providers in both market types are performing and which criteria play a key role in their survival

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Gartner methodologies—the tools behind the insight

VENDOR RATINGS

Gartner Vendor Ratings assess all the different aspects of a technology provider, such as its strategy, organization, products, technology, marketing, financials and support. These ratings are periodically revised to reflect changes in assessment when a significant internal or external event directly affects the provider. Vendor Ratings help you:

• Support your decisions in a continuing provider relationship or contract renewal opportunity

• Manage the risk of your provider portfolio while you keep an eye on up-and-coming players and potential alternate providers

• Understand how providers are competing and performing, how they are delivering against their vision and strategy, and how they are set up to survive in the long term

MARKET FORECASTS

Gartner Market Forecasts use primary surveys, inquiry analysis and secondary sources to help you fully understand a market’s future spending pattern. We analyze supply and demand, comparing technology investment trends in the provider community with the spending trends of end users. Gartner forecasts provide two years of history while peering five years into the future. Market Forecasts help you: • Understand the market opportunity for IT products and services

• Differentiate which market opportunities are emerging, maturing or declining • Base your business plans and strategies on fact, not conjecture

MARKET SHARE ANALYSIS

Through Gartner Market Share methodology, clients see how share is allocated among 400 technology providers in 37 key markets. Our detailed analysis of how provider revenue is allocated reveals what types of solutions are succeeding, which are trailing and where opportunities exist for providers to take additional share. Our approach to Market Share Analysis combines primary surveys and vendor briefings with secondary research such as public financial disclosures, industry trade association material and government statistics. Market Share Analysis helps you: • Understand where and how you can take advantage of shifts in market share,

both now and in the future

• Identify markets where providers have opportunity to take additional market share • Understand how leading providers are competing for market share

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FIND THE EVENT THAT’S RIGHT FOR YOU.

Gartner is the leading provider of events for IT professionals. From our flagship event Symposium/ITxpo, to Summits focused on specific technologies and industries, to experiential workshop-style Seminars affording in-depth learning in a classroom setting, to interactive Webinars and half-day Local Briefings—our events distill the latest Gartner research into applicable insight and advice, and provide you the opportunity to learn, contribute and network.

This data is accurate as of March 2, 2011 and is subject to change. SYMPOSIUM/ITXPO®_{The World’s Most Important Gathering of CIOs and Senior IT Executives}

Global

Symposium/ITxpo August 23 – 25 Cape Town, South Africa

Symposium/ITxpo October 3 – 5 Tokyo, Japan

Symposium/ITxpo October 16 – 20 Orlando, FL

Symposium/ITxpo October 25 – 27 Sao Paulo, Brazil

Symposium/ITxpo November 7 – 10 Barcelona, Spain

Symposium/ITxpo November 14 – 17 Gold Coast, Australia

Symposium/ITxpo November 21 – 23 Mumbai, India

CONFERENCES Gartner conferences focus on specific topics, technologies and industries that are top-of-mind.

North America

CIO Leadership Forum March 20 – 22 Phoenix, AZ

Portals, Content & Collaboration Summit March 28 – 30 Los Angeles, CA

Customer 360 Summit March 30 – April 1 Los Angeles, CA

Business Process Management Summit April 27 – 29 Baltimore, MD

Business Intelligence Summit May 2 – 4 Los Angeles, CA

Master Data Management Summit May 4 – 6 Los Angeles, CA

Supply Chain Executive Conference June 1 – 3 Scottsdale, AZ IT Infrastructure, Operations & Management Summit June 13 – 15 Orlando, FL PPM & IT Governance Summit June 20 – 22 San Diego, CA

Enterprise Architecture Summit June 22 – 23 San Diego, CA

Security & Risk Management Summit June 20 – 23 National Harbor, MD

Catalyst Conference July 26 – 29 San Diego, CA

Outsourcing & Vendor Management Summit September 12 – 14 Orlando, FL IT Financial, Procurement & Asset Management Summit September 14 – 16 Orlando, FL Identity & Access Management Summit November 14 – 16 San Diego, CA Application Architecture, Development & Integration Summit November 29 – December 1 Las Vegas, NV

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This data is accurate as of March 2, 2011 and is subject to change. CONFERENCES Gartner conferences focus on specific topics, technologies and industries that are top-of-mind.

EMEA

Business Intelligence Summit January 31 – February 1 London, U.K. Master Data Management Summit February 2 – 3 London, U.K.

CIO Leadership Forum February 28 – March 1 Dubai, U.A.E.

Business Process Management Summit March 7 – 8 London, U.K. Identity & Access Management Summit March 9 – 10 London, U.K. Customer Relationship Management Summit March 14 – 15 London, U.K.

CIO Leadership Forum April 4 – 6 London, U.K.

Enterprise Architecture Summit May 9 – 10 London, U.K.

PPM & IT Governance Summit June 14 – 15 London, U.K.

Application Architecture, Development & Integration Summit June 16 – 17 London, U.K. Supply Chain Executive Conference September 14 – 15 London, U.K. Security & Risk Management Summit September 19 – 20 London, U.K. Portals, Content & Collaboration Summit September 21 – 22 London, U.K. Outsourcing & IT Services Summit September 26 – 27 London, U.K. IT Asset Management Summit September 28 – 29 London, U.K. Data Center & IT Operations Summit November 28 – 29 London, U.K.

Latin America

Data Center Summit April 5 – 6 Sao Paulo, Brazil

Outsourcing Summit June 7 – 8 Sao Paulo, Brazil

Enterprise Integration Summit June 15 – 16 Mexico City, Mexico Enterprise Integration Summit August 15 – 17 Sao Paulo, Brazil The Future of IT Conference September 20 – 21 Buenos Aires, Argentina

The Future of IT Conference September 27 Lima, Peru

The Future of IT Conference October 4 – 6 Mexico City, Mexico

APAC

Business Intelligence & Information Management Summit February 22 – 23 Sydney, Australia Infrastructure, Operations & Data Center Summit March 15 – 16 Sydney, Australia Application Architecture, Development & Integration Summit August 9 – 10 Sydney, Australia Business Process Management Summit August 9 – 10 Sydney, Australia

Japan

Security & Risk Management Summit April 19 Tokyo, Japan IT Infrastructure & Data Center Summit April 27 – 28 Tokyo, Japan

Sourcing Summit May 30 – 31 Tokyo, Japan

BPM & SOA Summit June 30 – July 1 Tokyo, Japan

Business Intelligence & Information Management Summit July 20 Tokyo, Japan

Gartner Seminars

Enterprise Architecture Foundation Seminar April 26 – 27 Baltimore, MD Enterprise Architecture Foundation Seminar June 20 – 21 San Diego, CA Enterprise Architecture Foundation Seminar July 27 – 28 San Diego, CA Enterprise Architecture Foundation Seminar September 14 – 15 Orlando, FL Enterprise Architecture Foundation Seminar October 11 – 12 Egham, U.K.

Gartner Events Calendar 2011

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GARTNER LOCAL BRIEFINGS

Gartner Local Briefings are exclusive, half-day presentations where Gartner analysts address the most salient topics facing today’s technology users and providers—a perfect venue for gaining critical understanding efficiently and cost-effectively.

Here is a list of cities where Local Briefings are currently scheduled. To check dates and times, contact your account executive.

Americas locations: Arlington, Atlanta, Boston, Buenos Aires, Calgary, Caracas, Chicago, Cincinnati, Cleveland, Columbus, Dallas, Detroit, Edmonton, Houston, Indianapolis, Los Angeles, Louisville, Milwaukee, Minneapolis, Montreal, New Jersey, New York City, Omaha, Orlando, Ottawa, Philadelphia, Phoenix, Portland, Raleigh, Richmond, San Francisco, Santiago, São Paulo, Seattle, St. Louis, Stamford, Tallahassee, Toronto, Vancouver

EMEA locations: Amsterdam, Basel, Bratislava, Brussels, Bucharest, Budapest, Copenhagen, Dubai, Frankfurt, Geneva, Helsinki, Ljubljana, London, Luxembourg, Madrid, Milan, Moscow, Munich, Oslo, Paris, Prague, Rome, Stockholm, Vienna, Warsaw, Zagreb

APAC locations: Adelaide, Auckland, Bangalore, Bangkok,

Beijing/Shanghai, Brisbane, Canberra, Chennai, Ho Chi Minh/ demands from the business?

Our complimentary webinars deliver practical advice that can impact your critical initiatives. After one hour with a Gartner analyst, you will walk away with a new perspective on how to move forward.

Including strategic overviews as well as tactical recommendations, these free webinars deliver insight and advice for both near-term decisions and long-term goals.

Join us (invite a colleague or share with your project team!) for a taste of what Gartner clients get on a daily basis.

For the schedule and to register, go to gartner.com/webinars or e-mail [email protected].

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