CenterPoint Energy
CRIP Information
& User Guide
© 2007 CenterPointEnergy Houston Electric LLC
Competitive Retailer Information Portal (CRIP)
CRIP is owned by CenterPoint Energy, and CenterPoint Energy retains all proprietary rights to CRIP. CenterPoint Energy and the Competitive Retailer (CR) / Retail Electric Provider (REP), who is our Customer, are both required by the Customer Protection Rules within the Substantive Rules Applicable to Electric Service Providers, to protect specific proprietary End-Use Retail Customer data associated with a specific ESI-ID / Service Address, and shall not allow unauthorized persons or entities to view or otherwise have access to this
information. Users must agree to the Terms of Use to access any proprietary End-Use Retail Customer information contained within CenterPoint Energy's CRIP system.
Competitive Retailer Information Portal (CRIP) Information Guide
CenterPoint Energy Competitive Retailer Relations Home Page – Pg. 1Provides links to CenterPoint and market information with answers to frequently asked questions.
http://centerpointenergy.com/crrelations
• Request Access • Login.
• Forgot Password
CR Administrator Options – Pg. 2-15
CenterPoint Energy (CNP) Competitive Retailer Relations (CNP System Administrators) will Setup and
grant access to The Organizations Assigned Contact Administrators (CR Administrators).
nt
•
ation
a. – Examples as listed
Details rders – Examples as listed
-In w/ Additional Details s word • Vie ails Manage Organization • Online Agreement • Printing Agreeme • Premise Search a. View Details Premise Results a. Premise Inform • Premise Details Service Orders 1. Disconnect 2. Disconnect / Reconnect
3. Disconnect / Reconnect w/ Additional b. Enrollment O 1. Move-In 2. Move-Out 3. On-Cycle Switch 4. Move-Out / Move 5. Priority Move In 6. Move-In c. Usage Data d. 867 Transactions e. 810 Transaction • Report Download • Premise Master List • Change Pass
w Users
View User Details • Adding a New User • View Organization Det •
CenterPoint Energy Competitive Retailer Relations Home Page
remise and Transaction information, in addition to “Request Access” and “Forgot Password” Features. The Homepage includes the Login path to the Competitive Retailer Information Portal (CRIP) for P
Login
The CR Administrator will access the Information Portal upon receipt of their initial password from the NP Administrator. (Your email address is your User ID)
Organization Users will obtain access from their CR Administrator. C
Request Access
Upon selection of this option, the user requesting access will be provided with a list of organizations. (Select Yours) - Upon selection the User will be given specific CR Administrator contact information Forgot Password
If User selects “Forgot Password” the user will be prompted to provide their Email Address. he password will be sent to the user via email
T
CR Administrator Options
Online Agreement
Upon logging in please read the Online Agreement for important CRIP access information. You mus agree to the Terms of Use to access any prop
t rietary Retail End-Use Customer information contained ithin CenterPoint Energy’s CRIP system.
w
Scroll Down
and accept the ONLINE AGREEMENT, confirmation of your acceptance will appear
Page 2 of 15 The first time you log-in
Printing Agreement
Upon accepting the online agreement, you will have the option available to print the Agreement. Future logins will default access to the PREMISE SEARCH home page.
Premise Search Home Page – default upon login
The Premise Search serves as the primary path and access to various new applications within the Premise Search function. The User may also select from options listed on the left.
Premise Search
Enter ESI ID, Meter Number or Search by address for next screen to View Details. Detail Premise information Access is limited to Rep of Record
View Details
Premise Results
Premise Information Tab Provides details for the Rep of Record with additional tab options listed below: ervice Orders
S Enrollment Orders Usage Data 867 Transactions 810 Transactions
If you are not the Rep of Record most of the Premise Information will be “Protected.”
Premise Details
Service Orders Tab provides Status for requests received within the last 7 days. Data available is
Service including the following details:
ermits required, etc.. tails – Priority Order, Special Instructions to CR, etc.. ide or View Details Option
DISCONNECT
limited to the CR who submitted the request. Orders data screen shots providing status CNP Process Name - type of transaction
CNP Process State – request received, complete, cancelled, p Actual Completion Date and Time – actual completion time Addition Details – specific de
H
DISCONNECT / RECONNECT
DISCONNECT / RECONNECT - Unsolicited Transaction (Additional Details)
Enrollment Orders Tab provides Status for requests received within the last 7 days. Data available is limited to the CR who submitted the request.
Enrollm tus including the following details:
ermits required, etc..
Additio riority Order, Special Instructions to CR, etc..
Hide or View Details Option
MOVE -IN
ent Orders data screen shots providing sta CNP Process Name - type of transaction
CNP Process State – request received, complete, cancelled, p Actual Completion Date and Time – actual completion time
n Details – specific details – P
MOVE -OUT
ON-CYCLE SWITCH
MOVE –OUT / MOVE -IN
PRIORITY MOVE –IN
MOVE IN - Permit Required, Priority not Honored Historical Usage Unavailable (Additional Details)
Usage Data Tab provides Historical Usage data
67 Transactions
8 Tab provides Transaction Document Title Flow
10 Transactions
8 Tap provides Transaction Document Title Flow
Report Download
User may select from various available reports with the ability of Download
Premise Master List
Report listing of premises within CNP territory
Change Password
Allows User to change password
12 of 15
Enter Temporary Password and New Password and Confirm New Select SUBMIT
View Users
Available to Organization Security Administrator only
The View Users displays user details and also prov es an option to the “View”, “Modify” & “Delete” id
View user Details
This screen provides a listing of all your organization users; including Name, Email Address, whether or ot the user is Administrator, Last Login of users, and whether the a
n m
ccount is locked. The Administrator ay also View user details, Modify user details, and Delete a user.
dding a New User A
The Administrator will select “ADD NEW USER” option to create User Login Access Available to Organization Security Administrator only
The CR Administrator will assign the original user password
iew Organization Details V
Available to Organization Security Administrator only
MANAGE ORGANIZATION
Option. This option selection will allow the CR Administrator to change CR Administrator contact information in the Login Instructions.
