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Summary of Benefits

1

This chart serves as a summary only. For a full description of the coverages provided please refer to the master

policy kept on file with Hart Travel Partners

Lifetime Medical Maximum

$500,000

Deductible

$0

Co insurance Rate

The Company Pays 100% of the UCC

Prescription Drugs

$1,000

Surgical Treatment

Covered to the maximum benefit

Mental & Nervous Disorders

Treated as any other medical condition

Pregnancy

Covered as any other medical condition;

conception must occur while policy is in force

Sports Related Injury

$3,000

Accidental Death & Dismemberment

Emergency Medical Evacuation

$500,000

Repatriation of Mortal Remains

$500,000

Comprehensive Security Evacuation

$250,000

Pre existing Condition Limitation

3 Month for prescription drugs only

Trip Interruption

$2,000

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How to File a Claim

Print and fill out the below claim form. Be sure to complete every question and attach

itemized bills

Send via email to

aciclaims@visit aci.com

, or via fax 1.610.293.9299

You may also mail your claim documents to

Administrative Concepts 994 Old Eagle

School Road Suite 1005 Wayne, PA 19087

Be sure to send in your claim within

90 days

of the treatment as this is the designated

incurral period

As you are traveling overseas, there may be cases where you will need to pay for the

medical services up front and submit your claim form for reimbursement. Be sure to keep

all of your receipts and any other documents provided to you by the facility.

In non emergency situations, you should call Assist America first for referrals to English

speaking facilities in your area. In emergency situations, you or someone who can

represent you should call the assistance carrier as soon as possible. Contact information

will be listed on your ID Card. We also recommend saving the number in your cell phone

(if applicable) under emergency contact, medical services.

Assist America provides a

free

application for insured’s. If applicable you should download

the application prior to departure. For more information, and to download the app,

please visit

http://itunes.apple.com/us/app/assist america mobile/id463805175?mt=8

In order to check the status of your claim, you may call Administrative Concepts at 1 888

293 9229, or email

aciclaims@visit aci.com

. For assistance with claims you can also email

[email protected]

or contact 1 212 693 3717.

Online claim status is available through

https://secure.visit aci.com/insuredlogin.asp

. It is

recommended that you create an account prior to departure. The information needed to

enroll will be provided to you on your ID card.

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Group Plan or Program:

Name of Insured Individual:

Present Address:

Home Address:

Telephone Number:

Date of Birth:

Male Female (Circle One)

If payment is to be made to someone other than the

Insured, who is to receive payment?

Relationship to insured:

Address:

Date of Accident or Sickness:

Nature of Accident or Sickness:

If accident, describe fully how

and where accident occurred:

If injured in play or practice of sport, indicate what sport:

Is the insured covered under any other group plan, health maintenance organization, government plan, or insurance policy?

Yes ❏

No ❏

Insurance Company:

Policy Number:

Are you covered as a dependent under this policy? Yes ❏

No ❏

INSURED OR PARENT MUST SIGN BELOW:

IF PAYMENT IS TO BE ASSIGNED TO PROVIDER, SIGN

Authorization: I hereby authorize release to

BELOW:

Administrative Concepts, Inc., any and all

Authorization: I hereby authorize payment of medical

information concerning advice, care or treatment

benefits to the medical provider identified on this form, for

provided to myself or any of my family which may

the service described.

be needed to process this claim.

Administrative Concepts, Inc. does not share private health information except as required or permitted by law.

We are committed to guarding the private information entrusted to us.

Insured’s Signature:

Insured’s Signature:

Date:

Date:

Physician or Provider Information (Please Attach Universal 1500 Form or Fill Out In Full Below)

Date of First Symptom of Illness

Date First Consulted you for

Has Patient Ever Had Same or

or Injury:

this condition:

Similar Symptoms? Yes

No

Diagnosis:

History of Illness or Injury:

Name of Referring Physician or Other Source:

For Services Related to Hospitalization (Give Date)

Admitted:

Discharged:

Name and Address of Facility Where Services

Was Laboratory Work Performed Outside

Rendered:

Your Office? Yes

No

Lab Charges:

Policyholder Last Name

No. and Street City or Town State Zip Code Country No. and Street City or Town State Zip Code Country

First Name Middle Initial Policy Number Certificate/I.D. Number

Date of Service Place of Service

CPT Code

Description of Service

ICD-9

Charge

Will You Accept Assignment?: Yes

No

Total Charges:

Provider’s Signature

Date

Tel. #

Print Provider’s Name

Provider’s Address

Fax #

Tax I.D. #

COMPLETE IN DETAIL TO ENSURE PROMPT HANDLING

MAIL TO:

Administrative Concepts, Inc.

994

Old Eagle School Road

Suite

1005

Wayne, PA 19087-

1802

www.visit-aci.com

A

Insurance Company

CLAIM FORM

CMI-Any person who knowingly

knowingly presents false information in an application for

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The laws of some states require us to furnish you with the following noces: WARNING. Any person who knowingly:

Alaska:and with intent to injure, defraud, or deceive an insurance company files a claim containing false, incomplete, or misleading informaon may be prosecuted under state law.

Arizona Arkansas :presents a false or fraudulent claim for payment of a loss or benefit is subject to criminal and civil penales, or specific to AR :presents false informaon in an applicaon for insurance is guilty of a crime and may be subject to fines and confinement in prison.

California: For your protecon California law requires the following to appear on this form:

Any person who knowingly presents false or fraudulent claim for payment of a loss is guilty of a crime and may be subject to fines and confinement in state prison.

Delaware:and with intent to injure, defraud or deceive an insurer, files a statement of claim containing any false, incomplete or misleading informaon is guilty of a felony.

District of Columbia:It is a crime to provide false or misleading informaon to an insurer for the purpose of defrauding the insurer or any other person. Penales include imprisonment and/or fines. In addion, an insurer may deny insurance benefits if false informaon materially related to a claim was provided by the applicant.

Florida:and with intent to injure, defraud, or deceive any insurer, files a statement of claim or applicaon containing any false, incomplete, or misleading informaon is guilty of a felony of the third degree.

Idaho and Indiana: and with intent to defraud or deceive any insurance company, files a statement of claim containing any false, incomplete, or misleading informaon (for Idaho) is guilty of and (for Indiana) commits a felony.

Kentucky, New York and Pennsylvania:and with intent to defraud any insurance company or other person files an applicaon for insurance, or files a statement of claim, containing any materially false informaon or conceals, for the purpose of misleading, informaon concerning any material fact thereto commits a fraudulent insurance act, which is a crime, specific to PA: subjects such person to criminal and civil penales and specific to NY: shall also be subject to a civil penalty not to exceed five thousand dollars and the stated value of the claim for each such violaon.

Louisiana, New Mexico, Texas and West Virginia:presents a false or fraudulent claim for the payment of a loss (or specific to LA, TX and W VA: who knowingly presents false informaon on an applicaon for insurance) is guilty of a crime and may be subject to fines and confinement in state prison, (or specific to NM: to civil fines and criminal penales.)

Maryland:and willfully presents a false or fraudulent claim for payment of loss or benefit or who knowingly and willfully presents false informaon in an applicaon for insurance is guilty of a crime and may be subject to fines and confinement in prison.

New Jersey:files a statement of claim containing any false or misleading informaon is subject to criminal and civil penales.

Ohio:with intent to defraud or knowing that he is facilitang a fraud against an insurer, submits an applicaon or files a claim containing a false or decepve statement is guilty of insurance fraud.

Oklahoma:and with intent to injure, defraud or deceive any insurer, makes any claim for the proceeds of an insurance policy containing any false, incomplete or misleading informaon is guilty of a felony.

Oregon:and with intent to defraud any insurance company or other person files an applicaon for insurance or a statement of claim containing any materially false informaon or con-ceals for the purpose of misleading, informaon concerning any fact material hereto, may be subject to prosecuon for insurance fraud.

Puerto Rico: and with the intenon of defrauding presents false informaon in an insurance applicaon, or presents, helps, or causes the presentaon of a fraudulent claim for the pay-ment of a loss or any other benefit, or presents more than one claim for the same damage or loss, shall incur a felony and, upon convicon, shall be sanconed for each violaon with the penalty of a fine of not less than five thousand (5,000) dollars and not more than ten thousand (10,000) dollars, or a fixed term of imprisonment for three (3) years, or both penales. If aggravang circumstances are present, the penalty thus established may be increased to a maximum of five (5) years; if extenuang circumstances are present, it may be reduced to a minimum of two (2) years.

WARNING:

Colorado:It is unlawful to knowingly provide false, incomplete, or misleading facts or informaon to an insurance company for the purpose of defrauding or aempng to defraud the company. Penales may include imprisonment, fines, denial of insurance and civil damages. Any insurance company or agent of an insurance company who knowingly provides false, in-complete, or misleading facts or informaon to a policyholder or claimant for the purpose of defrauding or aempng to defraud the policyholder or claimant with regard to a selement or award payable from insurance proceeds shall be reported to the Colorado Division of Insurance within the Department of Regulatory Agencies.

Hawaii:Presenng a fraudulent claim for payment of a loss or benefit is a crime punishable by fines or imprisonment, or both.

Maine/Washington:It is a crime to knowingly provide false, incomplete or misleading informaon to an insurance company for the purpose of defrauding the company. Penales may in-clude imprisonment, fines or a denial of insurance benefits.

Minnesota:A person who files a claim with intent to defraud or helps commit a fraud against an insurer is guilty of a crime.

New Hampshire:Any person who, with a purpose to injure, defraud or deceive any insurance company, files a statement of claim containing any false, incomplete or misleading

informa-on is subject to prosecuon and punishment for insurance fraud, as provided in RSA 638.20.

Tennessee and Virginia :It is a crime to knowingly provide false, incomplete or misleading informaon to an insurer or insurance company for the purpose of defrauding the insurer or insurance company. Penales include imprisonment, fines and denial of insurance benefits.

PART II

Please Print All Information

Have you been covered (as an insured or dependent) by any other hospital and/or medical plan for the past 12 months? Yes No

If yes, indicate the name and address of the company

Effective date of coverage:

Expiration date:

Policy No.

Have you filed a claim with any other insurance company? Yes No

I hereby certify that the above information given by me in support of this claim is true and correct.

Patient’s or Authorized Representative’s Signature

Date

If Authorized Representative, Relationship to Patient

or Legal Designation

The following section is applicable if you are covered under any other medical insurance plan.

Mother’s Name

Employer’s Telephone #

Policy No.

Employer’s Name and Address

Name and Address of Insurance Co.

Father’s Name

Employer’s Telephone #

Policy No.

Employer’s Name and Address

Name and Address of Insurance Co.

Spouse’s Name

Employer’s Telephone #

Policy No.

Employer’s Name and Address

Name and Address of Insurance Co.

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Frequently Asked Questions

If I have a medical emergency, should I call the assistance center number, before seeking

medical treatment?

In an emergency situation, participants are encouraged to go to the

nearest medical facility.

Please call the local “first responder” in your locale (for example, “911” in the US, “119” in

Japan, etc.). You should utilize the Assist America Website to find and record these numbers

prior to your departure, or download the Assist America Phone Application, previously

provided, to access them at a touch of a button.

Your first priority should be to

receive proper and necessary care

. As soon as possible, you

or someone who can represent you (trip leader, friend, family, etc.) should contact Assist

using the phone numbers on your ID card or the Phone App. The assistance company serves

to assist you in any way, from guaranteeing payment or providing translator services.

In a non emergency situation, you are encouraged to contact Assist America for the nearest

English speaking, creditable, facility. Contacting Assist America first allows their team to

work with the facility to guarantee payment, expedite claims, and negotiate pricing of

services rendered.

What if local medical facilities are not adequate?

If you are hospitalized in an area where adequate medical care is not available, we will

arrange to evacuate you to a medical facility capable of providing the required care. Assist

America physicians supervise every evacuation. When necessary, a medical specialist or

nurse will accompany you during the evacuation.

What if I need prescription medication?

If you require a prescription and it cannot be obtained locally, or you need to replace lost,

stolen or depleted medication, we will, subject to local regulations, arrange for the shipment

of the needed medication. Please be advised that additional costs may apply.

What if I am hospitalized?

Call your assistance center as soon as possible. We will communicate with your treating

medical provider to discuss your care and the appropriate steps for your safe and speedy

recovery. Our Medical Team will monitor your condition until it has been resolved or you

have safely returned home.

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Solutions by Assist America

1-800-872-1414 1-609-986-1234

[email protected]

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