TITLE
SHEET
911,
211
AND
PAYPHONE
SERVICES
This
tariff
contains
regulations
and
rates
applicable
for
the
furnishing
of
911,
211 and payphone
services and associated equipment
and facilities offered by
Windstream
in
the
State
of
North
Carolina. This tariff
and
a Map
Supplement
containing
individual
Exchange
Service
Area
maps
are
on
file
with
the
North
Carolina Utilities Commission.
The sheets of this tariff are effective as of the date shown at the bottom of the respective sheets. Original and revised sheets as named below comprise all changes from the original tariff that are currently in effect as of the date at the bottom of this sheet.
Sheet Revision Sheet Revision
1 Original 2 Original 3 Original 4 Original 5 Original 6 Original 7 Original 8 Original 9 Original 10 Original 11 Original 12 Original 13 Original 14 Original 15 Original 16 Original 17 Original 18 Original 19 Original 20 Original 21 Original 22 Original 23 Original 24 Original 25 Original 26 Original 27 Original 28 Original 29 Original * Indicates new or revised sheet submitted with this filing.
CONCURRING CARRIERS Windstream Lexcom Windstream Concord CONNECTING CARRIERS None
OTHER PARTICIPATING CARRIERS None
TARIFF FORMAT
Sheet Numbering. Sheet numbers appear in the upper right hand corner of the sheets. Sheets are numbered sequentially. From time to time new sheets may be added to the tariff. When a new sheet is added between existing sheets, a decimal is added to the preceding sheet number. For example, a new sheet added between sheets 5 and 6 would be numbered 5.1.
Sheet Revision Numbers. Revision numbers also appear in the upper right corner of sheets. These numbers are used to determine the most current sheet version on file with the North Carolina Utilities Commission (“Commission”). For example, the 4th Revised Sheet No. 24 cancels the 3rd Revised Sheet No. 24.
Paragraph Numbering Sequence. There are nine levels of paragraph coding. Each level of coding is subservient to its next higher level, as shown by the following example: 2 2.1 2.1.1 2.1.1.A Check Sheets. When a tariff filing is made with the Commission, an updated check sheet accompanies the tariff filing. The check sheet lists the sheets contained in the tariff, with a cross‐reference to the current revision number. When new sheets are added, the check sheet is changed to reflect the revision. All revisions made in a given filing are designated by an asterisk (*). The tariff user should refer to the latest check sheet to find out if a particular sheet is the most current one on file with the Commission.
Explanation of Symbols. When changes are made in any tariff sheet, a revised sheet will be issued replacing the tariff sheet affected. Changes will be identified on the revised sheet through the use of the following symbols: (C) ‐ Identifies a changed regulation. (D) ‐ Identifies a discontinued rate or regulation. (I) ‐ Identifies an increase in rate. (N) ‐ Identifies a new rate or regulation. (R) ‐ Identifies a reduction in rate. (T) ‐ Identifies a change in text only.
TABLE OF CONTENTS Title Sheet ... 1 Check Sheet ... 2 Carriers ... 3 Tariff Format ... 4 Table of Contents ... 5 1.0 Application and Scope of Tariff ... 6 2.0 General Rules and Regulations ... 7 3.0 Services, Rates, and Charges 3.1 911 ... 12 3.2 211……….21 3.3 Payphone………..24
1.0 Application and Scope of Tariff
1.1 Application
This tariff contains the rates and regulations applicable to 911, 211 and payphone services provided by Windstream (“The Company”) between and among points within the State of North Carolina. 1.2 Scope Company’s services are provided subject to the availability of facilities and subject to the terms and conditions of this tariff. All services within the jurisdiction of the Commission provided by Company between and among points in North Carolina are governed by this tariff. 1.3 Interconnection with Other Carriers
Service provided by Company may be connected with services or facilities of other carriers or may be provided over facilities provided by carriers other than Company. However, service provided by Company is not a part of a joint undertaking with any other carrier providing telecommunications channels, facilities, or services.
2.0 General Rules and Regulations
2.1 Limitations
2.1.1 Service is offered subject to the availability and continuing availability of the necessary facilities and equipment and subject to the provisions of this tariff in compliance with limitations set forth in the Commission’s rules.
2.1.2 Company reserves the right to limit or to allocate the use of existing facilities, or of additional facilities offered by Company, when necessary because of lack of facilities, or due to some other cause beyond Company’s control on a non‐ discriminatory basis. 2.2 Liability Company’s liability, if any, shall not exceed an amount equal to the proportionate part of the monthly recurring charge for the service for the period during which the service was affected in accordance with Company’s current credit policy.
The services furnished by Company, in addition to the limitations set forth preceding, also are subject to the following limitations: Company shall not be liable for damage arising out of our mistakes, omissions, interruptions, delays, errors or defects in transmission or other injury. Company shall not be liable for any claim or loss, expense or damage, for any failure of performance due to failure or malfunction of Customer‐supplied equipment, acts of God, storms, fires, floods or other catastrophes, power failure, natural emergencies, insurrections, riots or wars, or any law, order, regulation, or other action of any governmental authority or agency thereof.
Company also shall not be liable for the acts or omissions of other companies when their facilities are used to provide service.
Company shall not be liable for, and shall be fully indemnified and held harmless by, Customers against any claim or loss, expense or damage, for defamation, libel, slander, invasion, infringement of copyright or patent, unauthorized use of any trademark, trade name, service mark, or proprietary or creative right, or any other injury to any person, property, or entity arising out of the material, data, or information transmitted.
2.0 General Rules and Regulations 2.2 Liability (Cont’d) Further, Customer agrees to release, indemnify, defend and hold harmless the Company from any and all loss, claims, demands, suits, or other action, or any liability whatsoever, whether suffered, made, instituted or asserted by the Customer or by any other party or person, for any personal injury to or death of any person or persons, or for any loss, damage or destruction of any property, whether owned by the Customer or others, or for any infringement or invasion of the right of privacy of any person or persons, caused or claimed to have been caused, directly or indirectly, by the installation, operation, failure to operate, maintenance, removal, presence, condition, location or use of any Service and/or features and the equipment associated therewith as provided under this tariff, or by any services which are or may be furnished by the Company in connection therewith, including but not limited to the identification of the telephone number, address or name associated with the telephone used by the party or parties accessing 911 services.
The rates charged herein do not contemplate the constant monitoring or inspection of facilities to discover errors, defects and malfunctions in the service, nor does the Company undertake such responsibility. Services provided herein are provided only to Company’s Customer of record and shall not be interpreted, construed or regarded, either expressly or implied, for the benefit of or creating any Company obligation toward any third person or legal entity other than Customer. 2.3 Deposits Company may require from any Customer or prospective Customer a deposit to be held as a guarantee for the payment of charges based on Company’s calculation of a Customer's creditworthiness. The deposit shall be refunded or credited to the Customer upon request after not less than twelve (12) consecutive months of prompt payment or as required by applicable Commission rules. 2.4 Billing Bills to Customers will be issued monthly unless Customers otherwise agree.
2.0 General Rules and Regulations (Cont’d) 2.5 Late Payment Charge Company may impose a late payment charge, not to exceed the maximum rate as set by the Commission, if any, on any bill not paid by the due date listed on the invoice. Customers are obligated to drop off payment at a designated payment location or mail payment to the address contained on the invoice. Customers shall be responsible for all costs incurred in the collection of unpaid charges or in any other action to enforce payments and/or obligations arising under this tariff and for a Collection Fee imposed by the Company. Company will also charge a check service charge if a check tendered for payment is returned to Company as non‐sufficient funds (NSF) or is not in acceptable form.
2.6 Taxes and Fees
Any governmental assessments, fees, licenses, or other similar taxes or fees imposed upon Company, may be charged to Customers receiving Company’s service within the territorial limits of the governmental authority imposing such taxes and fees. LNP, PICC, USF, TRS, TTY/TDD, and any similar surcharges not prohibited from being passed through, will also be assessed where applicable, at the maximum permissible rate as determined by the Commission or governing authority.
2.7 Disputes and Complaints
In the event of a dispute concerning the bill, Customer must pay a sum of money equal to the amount of the undisputed portion of the bill. Following payment of the undisputed amount, efforts to resolve the complaint using Company’s complaint procedures will continue for not less than forty‐five (45) days after the rendering of the disputed bill. Service shall not be disconnected for nonpayment of the disputed amount. The 45‐day period may be extended by up to sixty (60) days if requested of Company by the Commission in the event the Customer files a written complaint with the Commission. Subject to regulatory requirements, Company’s policy is to limit retroactive adjustments for billing errors to 90 days prior to the date the error is discovered.
2.0 General Rules and Regulations (Cont’d)
2.8 Service Disconnection
In no event shall service be disconnected on the day preceding or day on which Company’s local business office or local authorized agent is closed.
2.8.1 Notice of Pending Disconnection
Prior to the disconnection of service, Company shall provide a written notice to the Customer setting forth the reason for disconnection and the final date by which the account is to be settled or specific action taken. Final dates shall be no less than ten (10) calendar days with respect to an unpaid bill after the notice is rendered. The notice shall be considered rendered to the Customer when deposited in the U.S. Mail with postage prepaid. If delivery is by other than U.S. Mail, the notice shall be considered rendered when delivered to the last known address of the person responsible for payment for the service. 2.8.2 Reasons for Service Refusal, Disconnection, and Suspension Service may be refused, disconnected, or suspended:
2.8.2.A When the Customer is using the service in violation of the provisions of this tariff, signed contract, or the law, with notice as required by the rules of the Commission;
2.8.2.B Without notice if Company receives other evidence giving reasonable cause to believe that such services are being used or are likely to be used for unlawful and/or fraudulent purposes; 2.8.2.C Without notice if a condition on the Customer’s premises is
determined by Company to be hazardous, if t Customer uses the service in such a manner as to adversely affect Company’s equipment or Company’s service to others or if equipment furnished, leased, or owned by Company is subject to tampering.
2.8.2.D With prior written notice if the Customer or prospective Customer fails to furnish service equipment, permits, certificates, or rights‐of‐way specified to be furnished in Company’s regulations filed with the Commission as conditions for obtaining service, or withdraws such equipment or terminates those permissions or rights, or fails to fulfill the contractual obligations imposed upon the Customer as conditions of obtaining service.
2.0 General Rules and Regulations (Cont’d)
2.8 Service Disconnection (Cont’d)
2.8.2.E With prior written notice if the Customer fails to permit Company reasonable access to its equipment.
2.8.2.F With prior written notice if the Customer routinely uses abusive or profane language or makes physical threats in conversations with Company personnel, or otherwise abuses access to Customer service personnel by making repeated unwarranted calls that are unrelated to specific service issues.
2.8.2.G Customer has not paid its bill on time and Company has provided the Customer with ten (10) days’ prior written notice with respect to such unpaid bill.
2.9 Special Construction and Special Arrangements
Subject to the agreement of Company and to all of the regulations contained in the tariffs of Company, special construction and special arrangements may be undertaken on a reasonable efforts basis at the request of the Customer. Special arrangements include any service or facility relating to a regulated telecommunications service not otherwise specified under tariff, or for the provision of service on an expedited basis or in some other manner different from the normal tariff conditions. Where Company furnishes a facility or service on a special construction basis, or any service for which a rate or charge is not specified in Company’s tariffs, charges will be based on the costs incurred by Company and may include: (1) non‐recurring type charges; (2) recurring type charges; (3) termination liabilities; or (4) combinations thereof. The agreement for special construction will ordinarily include a minimum service commitment based upon the estimated service life of the facilities provided.
3.0 Services, Rates, and Charges 3.1 Emergency Number Service‐911 3.1.1 Definitions.
Automatic Location Identification (ALI). A feature by which the name (business accounts only) and address associated with the calling party's telephone number (identified by ANI as defined below) is forwarded to the PSAP for display. Telephones associated with a calling party's telephone number but which are physically located elsewhere (off premise extensions, bridged service, secondary locations, etc.) will also be identified with the same address associated with the calling party's telephone number at the primary location. Customers with bridged service must select the primary location for ALI purposes.
Automatic Number Identification (ANI). A feature by which the calling party's telephone number is forwarded to the E911 Control Office and to the PSAP's equipment.
Data Management System (DMS). A system of manual procedures and computer programs used to create, store and update the data required to provide the SR and ALI features.
Default Routing (DR). A feature activated when an incoming E911 call cannot be selectively routed due to an ANI failure, garbled digits or other causes. Such incoming calls are routed from the E911 Control Office to a default PSAP. Each incoming E911 facility group to the Control Office is assigned to a designated default PSAP. This is a standard feature of E911 Service. Party line service will be default routed. No ANI/ALI data is provided when a call is sent to DR.
Forced Disconnect A function of the E911 Central Office trunk circuit which enables the PSAP attendant to release a connection even though the calling party has not hung up. This feature prevents the jamming of the E911 exchange lines and is a standard feature of E911 Service. Public Safety Answering Point (PSAP). An answering location for 911 calls originating in a given area. A PSAP may be designated as Primary or Secondary, which refers to the order in which calls are directed for answering. Primary PSAPs respond first; Secondary PSAPs receive calls on a transfer basis only. PSAPs are public service agencies such as police, fire or emergency medical or a common bureau serving a group of such entities.
3.0 Services, Rates, and Charges 3.1 Emergency Number Service‐911 3.1.1 Definitions (Cont’d)
Selective Routing (SR). A feature that routes an E911 call to the designated primary PSAP based upon the identified number of the calling party.
Stand‐Alone Automatic Location Identification (SALI). A serving arrangement whereby the equipment needed to provide ALI is located on the Customer's premises.
Wire Center. The local telephone dial switching office serving Customers in a well‐ defined area.
3.1.2 Purpose of Service/Scope/Applications and Orders
3.1.2.A Application for 911 service must be executed in writing by the Customer (a municipality, a local government authority or their duly appointed agent.) If execution is by an agent, satisfactory evidence of the appointment must be provided in writing to the Company. At least one local law enforcement agency must be included among the participating agencies in any 911 offering.
3.1.2.B When requested by local government authorities (Customer), and subject to the availability of facilities and appropriate operating conditions, the Company will provide a universal emergency number 911 for use of PSAPs only for the purpose of voice reporting emergencies by the public. The Company does not undertake to answer and forward 911 calls, but furnishes the use of its facilities to enable the Customer's personnel to respond to such calls on the Customer's premises.
3.1.2.C This offering is limited to the use of central office number 911 as the universal emergency number. Only one 911 service will be provided within any geographical area. E911 Systems which are essentially municipal and/or countywide but have minor overlapping into another county due to community of interest reasons are considered to be covered by this Tariff. Company serving boundaries and political subdivision boundaries may not coincide. If a central
3.0 Services, Rates, and Charges 3.1 Emergency Number Service‐911 3.1.2 Purpose of Service/Scope/Applications and Orders (Cont’d)
3.1.2.E When an order for 911 service and facilities or requests for additions, rearrangements, relocations or modifications of service and equipment are canceled in whole or in part prior to completion of the work involved, the Customer is required to reimburse the Company for all expenses incurred in handling the request before notice of cancellation is received. Such charges, however, are not to exceed all charges which would apply if the work involved in complying with the request had been completed.
3.1.3 Equipment
3.1.3.A Terminal equipment that may be provided by the company and shall remain the property of Company. If any charges are not itemized in this tariff for equipment including, but not limited to, any rearrangements, moves or changes, they will be provided at quoted rates. 3.1.3.B Any Customer provided terminal equipment used in connection with E911 Service shall be configured so that it is unable to extract any information from the DMS other than information relating to a number (identified through the ANI feature as the source) or an in progress 911 call. 3.1.4 Customer Responsibilities Customer is responsible for: Providing and staffing at least one PSAP 24‐hours, seven days per week. Dispatching, or having others dispatch police, fire, ambulance or other emergency services as required, to the extent such services are reasonably available.
Developing an appropriate method for responding to calls for nonparticipating agencies which may be directed to the 911 PSAP by calling parties.
Subscribing to, or providing, telephone equipment with a capacity adequate to handle the number of incoming 911 lines recommended by the Company to be installed.
Making such operational tests as, in the judgment of the Customer, are required to determine whether the system is functioning properly for its use. The Customer shall promptly notify the Company in the event the system is not functioning properly.
3.0 Services, Rates, and Charges 3.1 Emergency Number Service‐911 3.1.5 Service Quality When the use of service or facilities furnished by the Company is interrupted due to any cause other than the actions or failures to act of the Customer or the failure of the facilities provided by the Customer, or due to causes beyond the Company’s reasonable control, a pro rata adjustment of the fixed monthly charges involved will be allowed. Where allowances on monthly charges for Service Features of E911 Service are involved, only those Service Features which are affected by the interrupted service shall be considered; and, further, only those access lines on the interrupted portion of a service shall be considered in determining the number of access lines affected. Company intends to provide facilities designed to provide a call blocking probability of one call per hundred during normal busy hours for 911 Service. 3.1.6 Privacy
E911 information consisting of the names, addresses and telephone numbers of Customers will be provided on a call‐by‐call basis only for the purpose of responding to emergency calls. The E911 calling party forfeits the privacy afforded by private and semiprivate telephone number service to the extent that the telephone number, address and name associated with the originating station location are furnished to the PSAP. 3.1.7 Service Offerings E911 Service is available in the following offerings:
3.1.7.A ANI Only‐ Charges are based on the total number of trunks required by local switching offices equipped for ANI only.
3.0 Services, Rates, and Charges 3.1 Emergency Number Service‐911 (Cont’d) 3.1.8 Service Offerings (Cont’d) 3.1.7.A The following standard features are included with each of the service offerings set forth in 3.1.7.A and B, above: Forced Disconnect Called Party Hold Ringback on Incoming Calls Provision of E911 Exchange Line to all primary PSAPs and to secondary PSAPs that are equipped to display ANI Information on Customer provided terminal equipment. The number of lines to PSAPs will be determined by the Company based upon anticipated call volumes. Secondary PSAPs not equipped to display ANI will receive calls on a transfer basis over the Exchange network or the Customer may subscribe for an additional E911 Exchange Line.
3.1.7.D. Private Switch/ALI Service (PS/ALI) allows a private branch exchange (PBX) switch located on the Customer’s premises to connect directly to a county‐ specific E911 network. The emergency service agency and/or county addressing agency serving the area may be involved to update the Master Street Address Guide (MSAG) and to determine the best method in which emergency calls from PS/ALI Service locations will be handled. The MSAG may require modifications to accept any new PBX Customer address locations, street names and community names.
The following specifications must be met by Subscribers to 9‐1‐1 PS/ALI service: All Company technical specifications.
The PBX switch must be able to transmit ANI using multi‐frequency signaling (except when PRI or BRI service is used).
Supply Windstream with the initial and updates to the telephone number and address data
Employ Direct Inward Dial (DID) numbers that correspond to all of their PBX station numbers.
The PBX operator must maintain the data pertaining to each PBX station user.
Make operational tests that determine whether the service is functioning properly for its use and promptly notify Windstream in the event that the service is not functioning properly.
3.0 Services, Rates, and Charges
3.1 Emergency Number Service‐911 (Cont’d)
3.1.7.D. Private Switch/ALI Service (PS/ALI)(Cont’d)
Install a minimum of two (2) private E9‐1‐1 local channels (except for PRI and BRI) with a voice grade local channel that provides for a communications path between the demarcation point at the PBX Customer premises and the E9‐1‐1 SRU tandem office serving the county where the main PBX system is physically located. The PBX switch must have terminal equipment that is compatible with this local channel and supervision on it must be loop reverse battery. The battery source is located in the E9‐1‐1 SRU tandem office and will be a nominal ‐ 48VDC (‐42.75VDC to ‐56.5 VDC). The PBX will signal an off hook (or seizure) by providing a loop closure across tip (+) and ring (‐) with a maximum resistance of 670 ohms. The E9‐1‐1 SRU tandem office will instruct the PBX to forward the calling station's number (ANI) information by a battery reversal wink start signal. 3.1.8 Rates and Charges 3.1.8.A General. Rates and charges are based on costs for municipal and/or single county E911 Systems and based on the number of access lines located within the political boundaries served by the Customer. Circuit charges apply as specified in the Company’s then‐current pricing. Data base creation and modification costs will be priced on an ICB basis if not listed below. Monthly PBX trunk, circuit and line rates and service connection charges may also apply. Additionally, any other rates for changes, moves, etc. may apply as well.
3.1.9.B. Non‐Recurring/Installation Charges. At the request of any county, municipality or political subdivision (user) subscribing to 911 Service the Company will spread the payment of the applicable nonrecurring
3.0 Services, Rates, and Charges
3.1 Emergency Number Service‐911 (Cont’d)
3.1.9 Rates and Charges (Cont’d)
3.1.9.C Messages. The calling party is not charged for calls placed to the 911 number.
Charges for applicable local and/or toll messages transferred over exchange
facilities from a PSAP are billed to that PSAP based on the Company’s then‐
applicable rates from the Central Office serving the PSAP initiating the transfer
to the point of termination of the transfer.
3.1.9.D Rates for Specific Company Serving Areas
WINDSTREAM CONCORD Installation Monthly Charge Rate #1AESS Tandem and Data Base Functions for ANI/ALI, and SR‐ Per 1000 Access Lines¹, ² $1,775.20 $45.08 Data Base Creation & Updates‐ Includes Initial development and on‐going admini‐ stration‐ Per 1000 Access Lines¹, ² $1,615.66 $141.68 Combined ANI/ALI update information for Access Lines served by other local exchange Companies‐ Per 1000 Access Lines¹,² $616.00 $92.40 WINDSTREAM LEXCOM Installation Monthly Contract Charge Rate Term Davidson County Government #1AESS Tandem & Data Base Functions for ANI/ALI & SR for AT&T‐ Per 1000 Access Lines2 $2,100.00 $140.00 3 Yrs. #1AESS Tandem & SR for ANI/ALI & SR for Lexington, Welcome, South‐Mont, Reeds, Churchland, High Point, Thomasville & Denton Exchanges‐ Per 1000 Access Lines2 $1,508.00 $36.60 3 Yrs. #1 AESS Tandem and Database Functions For
3.0 Services, Rates, and Charges 3.1 Emergency Number Service‐911 (Cont’d) 3.1.9 Rates and Charges (Cont’d) 3.1.9.D Rates for Specific Company Serving Areas (Cont’d) Installation Monthly Initial Charge Rate Contract Period North State Tel. ANI/ALI Updates‐ Per 1000 Access Lines2 $744.00 $97.00 3 Yrs. Data Base Creation & Updates (Lexington Telephone Company)‐ Includes initial devel‐ opment and ongoing administration‐ Per 1000 Access Lines2 $‐‐‐ $168.28 3 Yrs. Combined ANI/ALI Update information for Access Lines Served by legacy ALLTEL and Piedmont Telephone Cos.‐ per 1000 Access Lines2 $500.00 $75.00 3 Yrs. Combined ANI/ALI Update Information and Database Maintenance for Randolph Tele. Membership Co‐op‐ per 1000 Access Lines2 $3170.00 $84.40 3 Yrs.
WINDSTREAM NORTH CAROLINA
Installation Monthly Charge Rate City of Wadesboro/Anson County Only E911 Trunking‐ ANI only and Combined ANI and SALI provided on a non‐tiered structure based on the total number of trunks required in Wire Centers serving the 911 System or
3.0 Services, Rates, and Charges 3.1 Emergency Number Service‐911 (Cont’d) 3.1.9 Rates and Charges (Cont’d) 3.1.9.D Rates for Specific Company Serving Areas (Cont’d)
WINDSTREAM NORTH CAROLINA (CONT’D)
Installation Monthly Charge Rate Polk County‐ Combined ANI and SALI provided on a non‐tiered structure based on the total number of trunks required in Wire Centers serving the 911 System or Systems ‐E911 Trunking $11,505.00 $03 ‐E911 Database per 1000 access Lines $1,000.002 $40.003
WINDSTREAM CONCORD AND NORTH CAROLINA PS/ALI SERVICE Per Customer Non‐recurring Charge 1. Up to 1,000 station records, per Customer $2,600.00 2. 1,001 to 2000 station records, per Customer $3,000.00 3. 2,001 to 4,000 station records, per Customer $3,400.00 4. 4,001 or more station records, per Customer $3,800.00 Per 1,000 PBX station (ALI) records Recurring Monthly Charges 1. Up to 1,000 station records $120.00 + $12.00 per 100 records 2. 1001 to 2000 station records $120.00 + $ 9.00 per 100 records 3. 2,001 to 4,000 station records $120.00 + $ 7.00 per 100 records 4. 4,001 or more station records $120.00 + $ 6.00 per 100 records Note 1: The rates quoted herein presume ANI capability and the compatibility of the data from the systems between serving companies. Accordingly, when two or more local exchange companies participate in providing the 911 system to the Customer and extraordinary costs are required to provide ANI capability or compatibility, additional charges may be applicable. Note 2: Rounded to nearest 1000 access lines (excluding all types of WATS terminations). This count is based upon the maximum number of the above stated access lines in service during the most current twelve month period at the time service is established. This count will be adjusted in a like manner thereafter, for purposes of updating Customer billing, with the applicable 12 month period being the 12 months ending each calendar year. For each Service Feature, where the count of access lines has been adjusted upward, an installation charge applies for each 1000 access lines so adjusted (after rounding). Note 3: This rate is based on the average number of updates or changes per month to the 911
3.0 Services, Rates, and Charges
3.2 THREE‐DIGIT DIALING SERVICE (211) for Windstream Lexcom 211 Services to the United Way
3.2.1 Description. 211 Service allows a Company subscriber to access a United Way community information and referral service call center by dialing only the 211 abbreviated dialing code. Company subscribers shall be able to make and United Way shall be able to receive calls using 211 Service as part of their local exchange services. 211 Service is supplemental to and is not a replacement for either party’s local exchange service.
3.2.2 Limitations of Service. The Company can only make 211 Service available to end users located in Company local exchanges and to Company’s end users. To establish 211 calling to end users in non‐Company local exchanges, United Way must make appropriate arrangements with the companies serving those local exchanges, even where Company subscribers may make local calls to the non‐Company local exchanges.
The Company, in cooperation with United Way, shall assure that all 211 Service calls are local in nature and do not generate ECLA, intraLATA toll, interLATA long distance or pay‐ per‐call charges for Company subscribers. However, 211 Service calls may result in local measured service charges where Company subscribers’ service plans include such charges as part of home and EAS exchange calling. 211 Service is not available from pay telephones located in Company local exchanges or for the following classes of service: hotel/motel/hospital service, inmate service, 1+ or 0_ calling, 0‐ operated assisted calling and 101xxxx calling. 211 Service will not provide calling number information in real time to United Way. If this type of information is required, United Way must subscribe to compatible Caller ID service. 3.2.3 Application for Service.
United Way may establish 211 Service in all, part or none of the company’s local exchanges. It shall make written application that includes the following:
3.0 Services, Rates, and Charges
3.2 THREE‐DIGIT DIALING SERVICE (211) for Windstream Lexcom 211 Services to the United Way (Cont’d)
3.2.3 Applications for Service (Cont’d)
A location description of the United Way call center where 211 calls made from the Company local exchange will be routed.
For network sizing and protection, an estimate of annual call volumes, the expected busy hour and holding time for each call to the 211 Service.
Due to potential preemption by the Federal Communications Commission, an acknowledgement of the possibility that the Commission’s assignment of the 211 abbreviated dialing code may be recalled at any time.
If the application for 211 Service in a company local exchange and a United Way call center is not located within the local exchange or one of the local exchange’s EAS exchanges, then United Way shall establish foreign exchange service or supply the Company with a toll free telephone number so that company subscribers’ 211 Service calls remain local in nature. 3.2.4 United Way Obligations. United Way shall: Develop an appropriate method for responding to 211 calls directly to it out of confusion or in error by Company subscribers. This includes calls made by Company subscribers that should be directed to 911 emergency services.
Be prepared to receive all calls to the 211 Service. To this end, United Way agrees to subscribe to termination facilities and lines in sufficient quantities to provide adequate service to the public.
Comply with all present and future rules pertaining to abbreviated dialing codes adopted by the Federal Communications Commission. Surrender the telephone number into which the 211 abbreviated dialing
code is translated if the 211 Service is disconnected or discontinued. Obtain all necessary permissions, licenses, written consents, waivers
and releases and all other rights from all persons whose work, statements or performances are used in connection with the 211 Service, and from all holders of copyrights, trademarks, and patents used in connection with the said service.
3.0 Services, Rates, and Charges (Cont’d)
3.2 THREE‐DIGIT DIALING SERVICE (211) for Windstream Lexcom 211 Services to the United Way (Cont’d)
3.2.4 United Way Obligations (Cont’d) Respond promptly to any and all complaints lodged with any regulatory authority against the 211 Service. If requested by the Company, United Way shall assist the Company in responding to complaints made to the Company concerning the 211 Service.
Not promote the 211 Service with the use of an autodialer or broadcasting of tones that dial the 211 abbreviated dialing code.
Make such operational tests to determine whether the Company’s facilities are functioning properly for its use. United Way shall promptly notify the Company in the event the Company’s facilities are not functioning properly.
3.2.5 Rates.
United Way shall pay a non‐recurring Central Office Charge for each Company host central office out of which 211 Service is established. Some Company local exchanges are served by more than one host central office and some host central offices serve more than one Company local exchange; however, United Way shall pay the full Central Office Charge whether or not it requests 211 Service in all the Company local exchanges served by the host central office.
A non‐recurring Exclusion Charge may apply when United Way does not make contemporaneous applications to establish 211 Service in every Company local exchange served by a host central office. When a Company local exchange is once excluded, but United Way later makes application to establish 211 Service in the company local exchange, then an Exclusion Charge shall once again apply.
A Number Change Charge applies when United Way makes application to change the telephone number into which the 211 abbreviated dialing code is
3.0 Services, Rates, and Charges (Cont’d)
3.3 PAYPHONE SERVICE PROVIDER (PSP)
3.3.1 General.
Payphone Service Provider (PSP) lines are exchange service lines directly connected to the public network and provided at the request of a PSP Customer for telecommunications or public facsimile or related services used by the general public at locations accessible to the general public. Extensions of the PSP lines are not permitted.
PSP lines are provided subject to the condition that telephone messages (local and long distance) placed from stations which are accessible to the public are completed over PSP lines (or other public or semipublic lines). Where PSP lines are furnished, any type or grade of business service offered regularly at that location may be furnished as well, provided such business service is confined to locations solely for use by the particular establishment. PSP Customers are responsible for ensuring that all charges to the end users using the PSP lines are charged for calling in accordance with all laws and regulations. 3.3.2 Customer Equipment.
The PSP Customer, and not Company, shall be responsible for the installation, maintenance, and operation of equipment used in connection with this service.
Customer‐provided equipment must:
Be registered and connected to the company network in compliance with Part 68 of the FCC Rules and Regulations as well as the regulatory and certification requirements of the applicable Commission, if any. PSP Customers must provide Company with the FCC registration number and specific location of each instrument to be connected to PSP lines and a copy of its certificate, if applicable, prior to PSP lines furnished.
Be installed by the Customer in compliance with all accepted telecommunications industry standards and the current National Electrical Code and National Electrical Safety Code.
Permit access to the "Operator" and completion of 0‐ local and long distance calls billed to a credit card, a third number or the called number (collect) at no charge; Route all 101XXXX 0+, and 101XXXX 0‐dialed IntraLATA toll calls to the dialed
carrier;
3.0 Services, Rates, and Charges (Cont’d)
3.3 PAYPHONE SERVICE PROVIDER (PSP)(Cont’d) 3.3.2 Customer Equipment (Cont’d) Receive incoming calls at no charge for an initial period of at least ten (10) minutes. After the initial period, PSPs may impose a charge for the continued use of the PSP instrument in an amount equal to the charge for a local call; Be capable of completing local and long‐distance calls; provided however, sent‐paid international calling capability may be blocked. Provide access to local and long distance directory assistance. Meet all federal, state, and local requirements with respect to provisions of Customer‐provided telephones for use by hearing impaired and handicapped persons. Provide access to all available Interexchange Carriers (ICs) for both IntraLATA and IntraLATA toll calls on a non‐discriminatory basis. Have a keypad that is kept open and capable of transmitting tones or dial pulses at all times and of standard twelve‐key touchtone design. Each numerical key must be clearly and permanently labeled with both the numeral and its standard associated combination of upper case letters. Allow end users to access the PSP Customer’s refund and repair service at no charge. 3.3.3 Requirements for Customer Posting. The PSP Customer must post the following at the PSP equipment:
Clear operating instructions and the charges for any enhanced services offered by the PSP from the PSP instrument; The charge, if any, for directory assistance calls, unless such notice is given by voice message when the end user attempts to place such a call; A current and complete local telephone directory at each instrument. The appropriate emergency number (911, operator or other); Clear operating instructions and procedures for handling repair, refunds, and billing disputes; The current telephone number of the PSP line and the local address;
3.0 Services, Rates, and Charges (Cont’d)
3.3 PAYPHONE SERVICE PROVIDER (PSP)(Cont’d) 3.3.3 Requirements for Customer Posting (Cont’d) The name of the presubscribed interexchange carrier(s) or, in non‐equal access areas, the name of the carrier to which 0+ and 00+ calls will be routed. In the event that a PSP changes the carrier, the name of the new carrier must be posted within 30 days; Whether international calling capability is blocked from the PSP instrument, unless specific notice is given by voice message when the end user attempts to place a call; A notice of any other applicable restrictions, which must be printed sufficiently large and posted close enough to the telephone to be easily readable from the telephone. 3.3.4 Permissible Restrictions on Calling. A PSP Customer may restrict incoming and/or outgoing calls (other than 911 calls) at any specific PSP equipment if requested in writing from the chief local law enforcement officer, acting within his apparent jurisdiction and stating that the specific restrictions requested are needed in the interest of public safety and welfare. The PSP Customer shall keep a copy of such requests from the chief local law enforcement officer on file for inspection, and upon request by the Commission or the Public Staff, shall provide copies of the requests for restrictions. The PSP Customer shall retain copies of the requests for restrictions so long as the pay phones remain restricted.
3.3.5 Automated Collect Calls
In addition to the other provisions set forth herein, calls generated by automated collect devices provided by PSP Customer which are placed and billed to a called number without the assistance or intervention of a human operator will be allowed if:
The name and number of the PSP Customer appears on end user bills. The called party actively accepts and indicates a willingness to pay for
an automated collect call before completing the call, and, in the absence of such acceptance, the call is terminated without charge. If the called party does not act to accept or reject the automated collect call (a) the call must be directed to an operator or a certified carrier (except in confinement facilities), or, (b) instructions must be provided to the end user on how to complete the call using an operator of a certified carrier. Such calls originating from confinement facilities must be terminated;
3.0 Services, Rates, and Charges (Cont’d)
3.3 PAYPHONE SERVICE PROVIDER (PSP)(Cont’d)
3.3.5 Automated Collect Calls (Cont’d)
The PSP Customer uses a certified Local or Interexchange Carrier to transmit all communications involved in the call and blocks or arranges
for blocking of calls to 900, 976, 950, 700 and 101XXXX codes; The end user's ability to make other types of calls, such as credit card or
sent‐paid coin calls is not restricted;
Recipients are not charged more for such calls than would have been charged by the local exchange company for a local or intraLATA collect
call or by AT&T Communications for an interLATA collect call; The use of these services is prohibited over lines which connect public
facsimile and related services. The PSP equipment does not automatically access, any noncertified
carrier for completion of intrastate calls.
Where third number and collect calls billable to the line are not allowed, special central office equipment serving the originating caller's location is required to make this feature operable. Where such equipment is installed, call attempts which have been screened will not be completed. The operator will advise the calling party that alternative billing arrangements will have to be made before the call can be completed. Where such equipment is not installed, call attempts on a third number basis will be completed but will not be billed to the PSP line pending investigation. All PSP Customers are advised that calls so completed will be thoroughly investigated as fraudulent calls. The party placing
These calls will be expected to make full restitution and will be legally responsible for them. Call attempts on a collect basis which are accepted at the PSP location will be billed to the PSP line. Payment for these collect calls will be required.
3.0 Services, Rates, and Charges (Cont’d)
3.3 PAYPHONE SERVICE PROVIDER (PSP)(Cont’d) 3.3.6 Optional Service Features When the PSP Customer does not chose to subscribe to one of the following optional service features, it will be responsible for all collect calls accepted at the PSP Customer equipment location: 3.3.6.1 Option 1 ‐ Two‐Way Service. Provides that third number and collect calls to Payphone Service Provider lines are not allowed. [Not available in Windstream North Carolina territories] 3.3.6.2 Option 2 ‐ Two‐Way Service. Provides screening information to the operator to prevent operator assisted sent‐paid calls from being billed to the line. Further, third number and collect calls to PSP lines are not allowed. 3.3.6.3 Option 3 ‐ Two‐Way Service. Provides central office blocking of ten digit local, 976, 1+DDD, and 1+900 calls. Provides screening information to the operator to prevent operator assisted sent‐paid calls from being billed to the lines. Further, third number and collect calls to PSP lines are not allowed. 3.3.6.4 Option 4 ‐ Two‐Way Service. Provides central office blocking of 976, 1+DDD, and 1+900 calls. Provides screening information to the operator to prevent operator‐assisted sent‐paid calls from being billed to the line. Further, third number and collect calls to PSP lines are not allowed. 3.3.6.5 Option 5 ‐ Two‐way Service. Provides central office blocking of sent‐paid inter‐ national calling upon certification by the PSP provider that the incidence of fraud in such calling is high. This service may be offered individually or in addition to either of the four options preceding. For Windstream North Carolina territories, subscribers who have one of these options prior to November 18, 2006 without international blocking will be allowed to continue the blocking service as is, but any new options subscribed to will automatically include international blocking.
3.0 Services, Rates, and Charges (Cont’d)
3.3 PAYPHONE SERVICE PROVIDER (PSP)(Cont’d)
3.3.7 Rates and Charges.
PSP lines are provided on a monthly flat rate basis, per access line in addition to the access line charge imposed by Company. Directory Listings in connection with PSP lines are furnished under the same rates and regulations as other business services. No monthly usage allowance applies for PSP Customers Monthly Rate Option 1, Per Line $0 Option 2, Per Line 0 Option 3, Per Line 0 Option 4, Per Line 0 Option 5, Per Line 0
WINDSTREAM NORTH CAROLINA
The following monthly rates are in addition to the above option rates: Monthly Rates Access line rate to support instrument implemented smart payphone $22.00 Access line rate that utilizes central office provided coin service $22.00 plus $3.00 Coin Service Windstream Lexcom Per PSP Access Line or per PSP trunk $17.37 Other charges apply to the PSP Customer, including but not limited to:
A maintenance of service charge for each visit by Company to the Customer premises for trouble reports
