NETELLER Merchant User Guide

(1)

(2)

Isle of Man

Registered Office & Headquarters: Audax House

6 Finch Road Douglas IM1 2PT Isle of Man

Tel: +44 (0) 1624 698700 Fax: +44 (0) 1624 615320

Europe

10 Albemarle Street London

W1S 4BL United Kingdom

Tel: +44 (0) 1223 44 6020 Fax: +44 (0) 1223 44 6021 Optimal Payments Ltd Compass House Vision Park Chivers Way Cambridge CB24 9AD United Kingdom

Tel: +44 (0) 1223 238 002 Fax: +44 (0) 1223 238 021

This manual and accompanying electronic media are proprietary products of Optimal Payments plc. They are only to be used by licensed users of the product.

The information within this document is subject to change without notice. The software described in this document is provided under a license agreement, and may be used or copied only in accordance with this agreement. No part of this manual may be reproduced or transferred in any form or by any means without the express written consent of Optimal Payments plc. All other names, trademarks, and registered trademarks are the property of their respective owners. Optimal Payments plc makes no warranty, either express or implied, with respect to this product, its merchantability or fitness for a particular purpose, other than as expressly provided in the license agreement of this product. For further information, please contact Optimal Payments plc.

North America

3rd floor, 215 16th Street SE Calgary, Alberta

T2E 7P5 Canada

Tel: +1 403 769 3600 Fax: +1 403 277 4266 2 Place Alexis-Nihon

3500 de Maisonneuve Blvd. W., Suite 700 Montreal, Quebec

H3Z 3C1 Canada

Tel: +1 514 380 2700, +1 866 826 8003 Fax: +1 514 380 2760

75 Promenade du Portage Gatineau, Quebec

J8X 2J9 Canada

Tel: +1 514 380 2700, +1 866 826 8003 Fax: +1 514 380 2760

(3)

1. Merchant Account Login Administration . . . 4 2. Support . . . 9

(4)

Page 4 of 10 Optimal Payments Plc

Merchant Account Login Administration

Account Administrator

Setting up your Account

As the Administrator for a NETELLER Merchant Account, you will receive an email with a link to complete the setup of your account.

Your login credentials will be your Email address, Password, and Account key. Please remember these login credentials.

If you need to access more than one Merchant Account, you may use the same Email address and Password. However, each Merchant Account requires a different Account key.

Creating Account Users

Once you have completed your account and have successfully signed in at https://merchant.neteller.com, you will find a new tab in your Merchant Account named Manage Users. This section is only visible to Merchant users with

administrative permission.

(5)

From the Manage Users tab, you can create multiple users for the same Merchant account. Click on the Create user(s)

button and complete the form.

You need to provide the Email address of each new user, select their account level, and the tabs to which you will grant access to this user. Please note, if you select Administrator as their account level, this user will also have access to the

tab.

(6)

Once you confirm this action, an email will be sent to this user notifying of their new access. The included link will allow them to complete their account and is only valid for 24 hours.

If you wish to create more than one user with the same account level and the same permissions, you may enter more than one email addresses, but only one email address per line.

Please note, each Merchant Account can have no more than thirty-five (35) active or initiated user accounts. Additionally, from those, no more than three (3) may have administrative permission.

Managing Account Users

From the Manage Users tab, you will also be able to edit a user’s account. Under Actions, click on the Edit User link to change their:

Status: Active or Inactive. Inactive means the user cannot sign in Account level: Basic user or Administrator

(7)

Other Actions

If you’ve created a new user and they have missed the 24 hour window to complete their account, it will still have status as Initiated. Under Actions, click on the Send Completion link link to resend a new email to this user and they will have another opportunity to complete their account.

If you have misspelled an email address and need to remove the Initiated account, under Actions, click on the Delete

link to delete that account.

(8)

If a user has forgotten their password, under Actions, click on the Reset password link to send a link which allowing them to reset their password.

If a user has forgotten their Account key, under Actions, click on the Reset account key link to send a link which will allow them to reset their Account key.

If a user is locked out for failed sign in attempts, under Actions, click on the Activate user link to re-activate their account.

(9)

Editing your Account

If you need to change your own contact details, you may do so from the My Profile tab:

From the same tab, you may also change your Password:

(10)

Support

If you have any further questions, please contact your account manager or contact Optimal Payments Merchant Support.

Email: [email protected] +1-403-769-3377 (International charges apply)