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SSESSMENT
Program/Unit/ Area:
Information Technology &
Institutional Research (ITIR) Preparer: Bina Isaac Supervisor: Superintendent/President
FY 2012/2013 Program Goal Unit Goal Area Goal X (Check Appropriate Box) College wide Goal 1. Increase efficiency and sustainability utilizing technology with the bond facilities projects IV-F 2. Strengthen student success and expand opportunities for student services using technology I-C 3. Empower users with research and develop a culture of “data informed” decision making I-A,B,E, IV-A, VI-E
4. Promote new technologies II-C
Goal
# Obj # Objectives Responsible Unit/Area
1. 1.1 Virtualize 60% of the servers to save energy as part of the build out of the new Network Operations Center (NOC) ITIR 1.2 Implement the Storage Area Network (SAN) acquired by the grant to maximize efficiency ITIR 1.3 Promote green technology whenever possible – e.g., Passive cooling; Plug Load Indicators; Big Fix software, etc. ITIR 1.4 Strengthen the Disaster Recovery and Business Continuity process and implement the new backup solution and
email archiving solution ITIR
1.5 Upgrade approximately 700 computers to Windows 7 ITIR
2. 2.1 Collaborate with Student Services to implement the Retention Alert module ITIR & Enrollment Services
2.2 Implement the new HP hardware that houses the Datatel ITIR
2.3 Facilitate the implementation of the student portal (Campus EAI) as well as the Unified Sign-in ITIR & Enrollment Services 2.4 Assist with the transitioning of the transcript ordering software project implementation ITIR & Enrollment Services 2.5 Collaborate with the key end users on the campus-wide Imaging and work flow process ITIR & end-users 3. 3.1 Ensure timely and accurate reporting of all legally required internal and external data reporting requirements ITIR
3.2 Enhance the usefulness of the Enrollment Management System ITIR
3.3 Achieve a higher research profile within campus community and assist with evidence-based decision making ITIR
4. 4.1 Implement new technologies that promote teaching and learning ITIR
4.2 Assist with the implementation of the new Learning Management System (LMS) if there is a decision for change ITIR
4.3 Increase the quantity and improve the variety of technology training offered ITIR
4.4 Promote the repository of the information, data archives and technologies we currently possess to address the
end-user needs ITIR
Obj # Action
2 0 1 2 - 1 3 G O A L S – IN F O R M A T I O N TE C H N O L O G Y & IN S T I T U T I O N A L RE S E A R C H ( B . IS A A C) Obj # Action
Plan # Action Plan (What specific steps will you take to implement your goals and objectives) Responsible Unit/Area 1.1.2 Install and test the 6 Blade Servers for the Network Services, Storage, Application and the Cisco Call Manager
(phones). ITIR
1.1.3 Configure and implement the new Cisco switching fabric to the new NetApp FlexPod through the Nexus 7010
core router. ITIR
1.1.4 Train the IT Computer Support Specialists and the Network Administrator on the new technologies. ITIT
1.2. 1.2.1 Implement the new Storage Area Network (SAN) received through the grant. ITIR
1.2.2 Configure the SAS drives for the Operating System and the SATA drives for the data storage for all virtual servers. ITIR
1.2.3 Train the appropriate staff on SAN. ITIR
1.2.4 Move all data to the SATA drives in a systematic way in collaboration with the end-users. ITIR
1.2.5 Implement the FlexPod Technology with SAN, UCS and Nexus. ITIR
1.3 1.3.1 Work with the Bond staff in the installation of the appropriate passive cooling technology to suit the servers. ITIR & Bond 1.3.2 Install Plug Load Indicators with all new hardware and existing computers with the technology “moves.” ITIR
1.3.3 Install Big Fix software on all new hardware installations with the move. ITIR
1.4 1.4.1 Implement the new Barracuda backup hardware and software solution. ITIR
1.4.2 Install and test the redundant system at the EVC (Indio) campus and have all servers data replicate at night. ITIR 1.4.3 Implement the redundant A/B fiber network as well as the Nexus 7010 switch redundancy across the Palm
Desert main campus to avoid total failures. ITIR
1.4.4 Implement the email archiving solution ITIR
1.5 1.5.1 Collaborate with faculty & staff and schedule workstation upgrade to Windows 7. ITIR
1.5.2 Perform a systematic deployment over the year 2012-13. ITIR
2.1 2.1.1 Collaborate with end-users on the design, workflow, analysis and specifications. ITIR
2.1.2 Integrate the Retention Alert module with Datatel. ITIR
2.2 2.2.1 Install new HP hardware & operating system. ITIR
2.2.2 Migrate databases & test. ITIR
2.3 2.3.1 Design the workflow process for the new student portal (Campus EAI). ITIR & Student Services 2.3.2 Collaborate with the end-users, especially the faculty and students on the content. ITIR & Student Services
2.3.3 Work with the vendor on the design and format. ITIR
2.3.4 Integrate the archival specifications of the various software for the single sign-on. ITIR 2.4 2.4.1 Assure that the security access is defined accurately and provisioned correctly. ITIR
2.4.2 Transition the transcript ordering process from the existing vendor solution to the electronic compliant process. ITIR & Enrollment Services
3.1 3.1.1 Keep up to date on all MIS, IPEDS, ARCC changes. ITIR
2 0 1 2 - 1 3 G O A L S – IN F O R M A T I O N TE C H N O L O G Y & IN S T I T U T I O N A L RE S E A R C H ( B . IS A A C) Obj # Action
Plan # Action Plan (What specific steps will you take to implement your goals and objectives) Responsible Unit/Area
3.2 3.2.1 Implement the longitudinal data analysis system for 5-year student cohorts. ITIR
3.2.2 Collaborate with end-users to create the appropriate dashboards. ITIR
3.2.3 Encourage users to use the Enrollment Management System as a tool for enrollment projections. ITIR
4.1 4.1.1 Implement new technologies such as “Doceri” for iPad in classroom. ITIR
4.1.2 Provide additional support for existing new technologies such as kiosks, digital displays, clicker technology, etc. ITIR 4.1.3 Assist faculty with the teaching and learning process by providing additional instructional technical support. ITIR
4.2 4.2.1 Provide the cost benefit analysis of the various Learning Management System (LMS). ITIR & Business Office
4.2.2 Assist with the uploading of data from Datatel to the new LMS. ITIR
4.2.3 Train end-users teaching web-enhanced classes on the new LMS system. ITIR & Online Chair
4.3 4.3.1 Target the technology training sessions offered. ITIR
4.3.2 Increase the variety of technology training sessions to suit the end-users’ needs. ITIR & Ed Tech
4.3.3 Provide customized as well as onsite training. ITIR
4.4 4.4.1 Format the existing information in the data archives to make it more user-friendly. ITIR
4.4.2 Promote the information ware house to the end users ITIR
Goal # BACKGROUND/JUSTIFICATION FOR EACH GOAL - PLEASE COMPLETE (insert add’l cells as needed)
1. Why should this goal be done? To provide state-of-the-art technology to campus community while maintaining efficiency.
Will this goal benefit other areas of the college? If so, how? Yes; assist with new technology for all areas of campus.
Will this goal impact or require accommodations from other areas? If so, how? Yes, all areas with the new bond projects will be affected.
Does this goal fulfill a legal or accreditation mandate? If so, how? Fulfills the requirements of the Bond.
Does this goal address a safety issue? If so, how? No.
2. Why should this goal be done? This may be mandated by the state.
Will this goal benefit other areas of the college? If so, how? Yes, this goal will certainly affect areas such as all student services and instruction.
Will this goal impact or require accommodations from other areas? If so, how? Student Services for creating work flows and testing
Does this goal fulfill a legal or accreditation mandate? If so, how? Yes, if it is made a Senate Bill
Does this goal address a safety issue? If so, how? No
3. Why should this goal be done? To make “data informed” decision making
Will this goal benefit other areas of the college? If so, how? Yes. Institutional Research benefits all areas of the college
Will this goal impact or require accommodations from other areas? If so, how? Due to limited staff, end-users will be empowered to learn the query tools and extract their own data and make informed decisions.
Does this goal fulfill a legal or accreditation mandate? If so, how? Yes, in cases where data is required or mandated
2 0 1 2 - 1 3 G O A L S – IN F O R M A T I O N TE C H N O L O G Y & IN S T I T U T I O N A L RE S E A R C H ( B . IS A A C) Goal # BACKGROUND/JUSTIFICATION FOR EACH GOAL - PLEASE COMPLETE (insert add’l cells as needed)
4. Why should this goal be done? To keep up to date with technology
Will this goal benefit other areas of the college? If so, how? All users will be self-sufficient and be technically updated
Will this goal impact or require accommodations from other areas? If so, how? Users need to expend time for technical training
Does this goal fulfill a legal or accreditation mandate? If so, how? No
Does this goal address a safety issue? If so, how? No
RESOURCES REQUESTED for Action Plans (allocate $$ amount for each column, if applicable) Action
Plan # Staff/Faculty Operations Equipment Facilities TOTAL
1.1.1 Maintenance cost for
UCS ($3,000) 3,000
1.1.4 &
1.2.3 On-going training for IT staff ($10,000) 10,000
1.3.2 Plug Load Indicators for
new equipment ($2,000) 2,000
1.5.1 Staff to upgrade 700 computers to Win 7
($15,000) 15,000
2.2.1
Increase in maintenance cost for:
HP ($2,000); Datatel & other software ($15,000)
17,000
3.2.2 & 3.2.3
Researcher ($100,000); Research Analyst
(make it generally funded ($ 50,000) 150,000
TOTAL $
REQUESTS $175,000 $20,000 $2,000 $197,000
ASSESSMENT (how will you measure the “success” of your goal) and Indicators (the specific information that will be collected)
Goal #
Who is Responsible?
Assessment Interval (When will you measure?)
Method of Assessment (How will you measure?)
Target Result (What will change and by how much?)
Indicator (What are you measuring?)
2 0 1 2 - 1 3 G O A L S – IN F O R M A T I O N TE C H N O L O G Y & IN S T I T U T I O N A L RE S E A R C H ( B . IS A A C)
ASSESSMENT (how will you measure the “success” of your goal) and Indicators (the specific information that will be collected)
Goal #
Who is Responsible?
Assessment Interval (When will you measure?)
Method of Assessment (How will you measure?)
Target Result (What will change and by how much?)
Indicator (What are you measuring?) 1. ITIR End of the fiscal year If efficiency and sustainability has
increased with hardware and software use
Virtualize 60% of servers
Implement Storage Area Network (SAN)
Install Passive Cooling
Install Plug Load Indicators and Big Fix Implement Barracuda Disaster Recovery software
Successful implementation of virtualized servers, SAN, Passive Cooling Racks, Plug Load Indicators, Big Fix software and Disaster Recovery hardware and software
2. ITIR End of the fiscal year If student success has increased with technology and
opportunities for students have expanded using technology
Work with Enrollment Services on the implementation of Retention Alert, Student portal, transitioning to the new transcript ordering system and the work flow process and
implementation of the Imaging system. Work on the implementation of the new HP system.
Make the target timeline on the various projects
mentioned relating to Student Success as well as the successful
implementation of the HP
3. ITIR End of the fiscal year If end users are equipped with the right query tools and are trained adequately to retrieve their own data to make data informed decisions
End users are self-sufficient and are empowered to do their own data analysis
Ability of the end users to be successful to get their own data or work with the research and IT staff to request the correct data 4. ITIR End of the fiscal year If faculty use new technologies in
the classroom
End users able to use new technologies Ability of the end users to be self-sufficient to use the new technologies
For CPC use only: CPC Initials ___________
