The Singapore Public Service: Integrity • Service • Excellence
Skills Qualification (HR WSQ)
framework developed through a rigorous process of international research and consultation with HR practitioners, industry associations and economic agencies. It was launched in 2008 by the HR Manpower, Skills and Training Council (MSTC), and was updated in late 2010 to incorporate the latest developments in the HR industry.
HR Professionals now have greater access to modular competency-based training that leads to the attainment of nationally recognised HR certifications and qualifications. This helps to facilitate career enhancement for HR Professionals.
HR Administration Programme for Public Sector Executives (HAPPE)
In partnership with Human Capital Singapore, this programme is introduced to meet the needs of Division 2 and 3 HR officers who want to build capability in core functions.
Course Code Module Name
HRQ01 WSQ Administer Recruitment and Selection Process HRQ02 WSQ Administer Performance Review Process HRQ03 WSQ Provide Training Administration Services HRQ04 WSQ Support Organisational Events
Higher Certificate in Human Resources
Civil Service College, in partnership with Human Capital Singapore, offers this nationally recognised HR WSQ Certification. Officers who wish to obtain this certificate would have to complete the following modules in addition to HAPPE.
Level 2 – Core
Course Code Module Name
HRQ05 WSQ Participate in a Work Team HRQ06 WSQ Provide Human Capital Information HRQ07 WSQ Process Human Capital Information
Level 2 – Electives
(Participants choose only ONE of the following Electives, either from Level 2 or Level 3.) Course Code Module Name
HRQ08 WSQ Process Payroll
HRQ09 WSQ Operate Human Capital Information Systems
Level 3 – Electives
Course Code Module Name
HRQ10 Implement recruitment and selection methods HRQ11 Support Change Processes
WSQ Administer Recruitment and Selection Process
Objectives
By the end of the programme, you would be able to:
Manage recruitment and selection administrative requirements
• Check that all documentation and resources to support recruitment and selection activities are available for employees to access
• Record and retrieve documentation and information of recruitment and selection activities as required by employees and management
• Ensure confidentiality of administrative systems containing information relating to recruitment and selection
Advise on recruitment and selection process
• Advise managers on the tools and resources available to support recruitment and selection activities • Provide managers and employees with all necessary
information and resources to conduct recruitment and selection activities
• Provide accurate information in response to enquiries regarding recruitment and selection processes
Review recruitment and selection documentation
• Check that required documentation relating to recruitment and selection has been received and take appropriate actions to ensure completeness
• Generate reports on the outcomes of recruitment and selection activities
• Suggest improvements or efficiencies to the administration of the recruitment and selection process
Venue
Human Capital
Singapore
Fees
$299.60 per participant
[Inclusive of Course Fee ($220), CSC Administration Fee ($60) and 7% GST)]
Absentees will be
charged the full course
fee.
Venue
Human Capital
Singapore
Fees
$299.60 per participant
[Inclusive of Course Fee ($220), CSC Administration Fee ($60) and 7% GST)]
Absentees will be
charged the full course
fee.
WSQ Administer Performance Review Process
Objectives
By the end of the programme, you would be able to:
Manage performance management administrative requirements
• Check that all tools and resources to support performance reviews are available for employees to access
• Record and retrieve results of performance reviews as required by employees and management
• Ensure confidentiality of administrative systems containing information relating to performance reviews
Advise on performance management processess
• Advise managers on the tools and resources available to support performance reviews
• Provide managers and employees with all necessary support to conduct performance reviews
• Provide accurate information in response to enquiries regarding performance review processes
Review performance management documentation
• Check that required performance review documentation has been received and take appropriate actions to ensure submission where appropriate
• Generate reports on the outcomes of performance reviews
• Suggest improvements or efficiencies to the administration of the performance review process • Ensure ongoing maintenance and adequacy of systems
to store data or documentation from performance reviews
WSQ Provide Training Administration Services
Objectives
By the end of the programme, you would be able to:
Distribute training information
• Check that all information required to support the dissemination of training programmes are available for employees to access
• Communicate information regarding training programmes to appropriate employees • Respond to employees’ queries and specific
requirements regarding training programmes
Arrange venue & resources
• Identify resources required to deliver training programmes
• Manage bookings of resources required to deliver training programmes
• Confirm resource bookings with trainers
Process training documentation and records
• Check that required documentation has been submitted in accordance with organisational requirements
• Generate reports on the outcomes of training programmes
• Suggest improvements to the administration of training systems
• Ensure ongoing maintenance and adequacy of system to store data or documentation from training programmes
Venue
Human Capital
Singapore
Fees
$299.60 per participant
[Inclusive of Course Fee ($220), CSC Administration Fee ($60) and 7% GST)]
Absentees will be
charged the full course
fee.
Venue
Human Capital
Singapore
Fees
$299.60 per participant
[Inclusive of Course Fee ($220), CSC Administration Fee ($60) and 7% GST)]
Absentees will be
charged the full course
fee.
WSQ Support Organisational Events
Objectives
By the end of the programme, you would be able to:
Participate in event planning and setup
• Identify costs and resource requirements associated with event, including any special requirements of participants, for review by the event manager
• Develop a detailed action plan, including contingency plans, for review by the event manager
• Participate in set-up of event and equipment as identified in the action plan
Conduct Promotional activities
• Develop a communication and engagement plan to generate publicity and interest in the event using appropriate communication channels
• Conduct communication and engagement activities in accordance with policies and procedures
• Track responses for the event and recommend follow up actions if required
Follow up with post event activities
• Assist in the implementation of event activities • Gather feedback and complete event close-out
activities
• Report on success of events to appropriate supervisors and event managers and complete an event report
WSQ Participate in a Work Team
Objectives
By the end of the programme, you would be able to:
Contribute to team planning
• Participate in team planning activities to develop key performance indicators and clarify team goals and objectives
• Plan own work schedule, activities and resources required to achieve personal and team objectives • Identify and communicate opportunities for
improvement of team performance
Demonstrate cooperation & commitment to team members
• Support team members to consider potential issues that may affect team performance
• Communicate with team members to ensure cooperation and commitment
• Support implementation of team plans and provide assistance to team members
• Work with team members to resolve conflicts and create positive outcomes
Support Team Members
• Respond positively to individual differences to contribute to an effective working environment • Model behaviours consistent with legal and ethical
guidelines to demonstrate commitment and support • Provide feedback to line manager about progress of
team targets
Venue
Human Capital
Singapore
Fees
$299.60 per participant
[Inclusive of Course Fee ($220), CSC Administration Fee ($60) and 7% GST)]
Absentees will be
charged the full course
fee.
Venue
Human Capital
Singapore
Fees
$299.60 per participant
[Inclusive of Course Fee ($220), CSC Administration Fee ($60) and 7% GST)]
Absentees will be
charged the full course
fee.
WSQ Provide Human Capital Information
Objectives
By the end of the programme, you would be able to:
Receive People Management/Human Capital information request
• Interpret requests to determine nature of information required
• Clarify information request and timelines to confirm need, nature and intended use of information • Confirm processes and timelines to manage the
expectations of the requester
Access People Management/Human Capital Information
• Access systems to retrieve required information based on key requirements
• Review information to ensure accuracy, reliability and sufficiency of information relevant to its intended use
Provide requested People Management/Human Capital Information
• Document the provision of information in accordance with relevant policies, procedures and appropriate format
• Provide information to requesting party in an appropriate manner
• Confirm that the information is appropriate in response to requesting party’s initial request
WSQ Process Human Capital Information
Objectives
By the end of the programme, you would be able to:
Receive People Management/Human Capital Information
• Receive information from various sources to prepare for processing
• Identify privacy and confidentiality concerns that apply to the types of information being processed
• Check information for accuracy and take action required to ensure information is appropriate for intended use or application
Record People Management/Human Capital Information
• Identify information required for accessing appropriate information systems
• Maintain data in accordance with policies and procedures
• Identify any actions resulting from entry of data into the people management/human capital system
Implement Actions arising from Information processing
• Provide information to employees responsible for follow up actions
• Implement any follow up actions as advised by relevant employees
• Communicate final outcomes to relevant parties in accordance with organisational policies and procedures
Venue
Human Capital
Singapore
Fees
$299.60 per participant
[Inclusive of Course Fee ($220), CSC Administration Fee ($60) and 7% GST)]
Absentees will be
charged the full course
fee.
Venue
Human Capital
Singapore
Fees
$299.60 per participant
[Inclusive of Course Fee ($220), CSC Administration Fee ($60) and 7% GST)]
Absentees will be
charged the full course
fee.
WSQ Process Payroll
Objectives
By the end of the programme, you would be able to:
Collate payroll data
• Obtain relevant information to perform payroll calculation
• Check payments and deductions to ensure accuracy and completeness
• Enter information into the payroll system to support processing and calculating activities
Calculate payroll
• Calculate payroll in accordance with organisational policies, procedures and legal requirements addressing any variances in employee pay • Reconcile calculations with payroll allocations to
ensure accuracy
• Produce payroll and related administration reports using appropriate software
• Present reports to supervisor in the requested format
Process Payroll payments
• Communicate with authorised parties to obtain approval for payments
• Activate payments in accordance with organisational policies, procedures and legal requirements
• Suggest improvements to the administration of training systems
• Update records to ensure accuracy, currency and completion
WSQ Operate Human Capital Information Systems
Objectives
By the end of the programme, you would be able to:
Input Data into People Management/Human Capital Information Systems
• Select and access systems to input required information
• Identify and check accuracy of information to be entered into people management/human capital information systems
• Enter data into appropriate people management/ human capital information systems in accordance with policies and procedures
• Identify any actions resulting from entry of data into system
Produce reports from People Management/Human Capital Information Systems
• Identify data that is required to generate reports that are up to date and accurate
• Access systems to retrieve required information and generate reports
• Review information to ensure accuracy, reliability and sufficiency of information relevant to its intended use, considering any security or access limitations
• Document the provision of information in accordance with relevant policies and procedures
Report on systems issues to achieve improvement
• Identify errors in system and report to appropriate employees
• Suggest improvements for increasing effectiveness in system
• Troubleshoot minor system issues within capabilities
Venue
Human Capital
Singapore
Fees
$299.60 per participant
[Inclusive of Course Fee ($220), CSC Administration Fee ($60) and 7% GST)]
Absentees will be
charged the full course
fee.
Venue
Human Capital
Singapore
Fees
$363.80 per participant
[Inclusive of Course Fee ($280), CSC Administration Fee ($60) and 7% GST]
Absentees will be
charged the full course
fee.
WSQ Implement Recruitment and Selection Methods
Objectives
By the end of the programme, you would be able to:
Select appropriate recruitment and selection methods
• Work with stakeholders to identify requirements for positions to be recruited
• Select appropriate recruitment channels and selection and assessment methods in consideration of relevant internal and external factors
Facilitate implementation of recruitment and selection methods
• Review selection criteria to prepare interview/ assessment materials to be used in the selection process
• Provide support to selection panel in the use of interviewing and assessment techniques to implement the selection process
• Facilitate evaluation of applications to short list candidates
• Facilitate evaluation of assessment data to select the preferred candidate
• Prepare package to provide offer to preferred candidates
• Inform candidates of selection panel’s decision to close off the recruitment and selection process
Review application of recruitment and selection methods
• Consult with stakeholders to evaluate the outcomes of the recruitment and selection process
• Analyse feedback and data to establish effectiveness of recruitment and selection methods
• Recommend refinements or modification to recruitment and selection methods
WSQ Support Change Processes
Objectives
By the end of the programme, you would be able to:
Support implementation of change activities
• Clarify roles, responsibilities and resources required to implement change processes
• Check that all tools and resources to support change processes are available for access by employees and management
• Advise managers on the tools and resources available to support change processes
Assist others to respond to change
• Monitor performance of teams and individuals to identify areas of need or improvement
• Support stakeholders to manage resistance to change to improve outcomes of change process
• Communicate progress of change activities to stakeholders
Evaluate change management processes
• Collect stakeholder feedback regarding change management processes using tools and measures defined in change management plans
• Evaluate outcomes of change management process to prepare reports
• Communicate data and recommendations regarding change implementation to stakeholders
Venue
Human Capital
Singapore
Fees
$363.80 per participant
[Inclusive of Course Fee ($280), CSC Administration Fee ($60) and 7% GST]
