Management 360
™
enterprise
application
management
Managing today’s complex, composite applications is no easy task. Next-generation web systems are comprised of many interconnected parts — web servers, Java applications, application servers, business applications such as Siebel and SAP as well as back-end systems such as CICS, Tuxedo and databases. Your IT team’s inability to control these applications isn’t a reflection of their individual abilities. The truth is that your team members are highly skilled — in their own areas of expertise.
It’s unlikely that your mainframe administrators, for example, share the same skill set as your Java developers or that your DBAs share the same knowledge as your MQ messaging system administrator. Your IT teams require a new management strategy that goes beyond the capabilities of traditional systems management tools and reflects the very nature of the web infrastructure itself — one that is distributed, one that touches multiple domains, and one that allows collaborative interaction.
Moreover, as these web applications become increasingly critical to business success, more and more individuals and groups within the organization have a stake in the applications’ performance. Operations managers and application support personnel need real-time visibility into application performance and predictive monitoring capabilities to address potential issues before they affect end users. QA teams need to know how the application will perform in production and when problems are found prior to deployment, they must be able to communicate effectively with the development team responsible for repairing the application. CIOs and Line of Business (LOB) managers need to know if the application is adequately performing its business function.
To deploy and maintain applications that deliver exceptional integrity and superior levels of service, organizations must adopt a new strategic approach to application management — one that is collaborative, drawing on the expertise of many different teams. Each stakeholder in the organization should have a customized view of the performance information that matters most to him or her and must share a common communications platform that allows them to act on the same real-time performance data. By managing performance collaboratively, through a single solution, organizations can reduce time-to-value by building, deploying and maintaining high-performing, mission-critical applications that successfully achieve business goals.
Wily has named this strategy 360° Management™.
A New Application
Management Strategy
With Introscope, real-time views of application performance can be tailored to the needs of different individuals such as CIOs, business analysts, and operations personnel.
To deploy and maintain
applications that deliver
exceptional integrity and
superior levels of service,
organizations must
adopt a new strategic
approach to application
management — one that
is collaborative, drawing
on the expertise of many
different teams.
A truly comprehensive 360º strategy for managing the performance of critical applications must include the utilization of a solution that goes beyond providing a hodge-podge of competing technologies that deliver limited visibility into the application environment. The solution must be:
TOP TO BOTTOM
Whether an organization’s application platform is heterogeneous or provided by a single vendor, it’s essential that the management solution provide real-time visibility across the entire stack — JVM, portal server, integration middleware, application server — regardless of operating system.
IT TO BUSINESS
Organizations that deploy business-critical web application must ensure effective communication between IT groups and business units — especially when it comes to the performance of these applications. The management solution needs to provide a shared mechanism for measuring application availability, performance trends, and business success.
INSIDE TO OUTSIDE
Complex J2EE applications must be managed from the inside out. Since transaction integrity is dependent upon the flawless interaction of hundreds of components, the management technology must be able to monitor the performance of individual components and how they interact with one another at the deepest possible levels.
END TO END
Application management requires real-time transaction visibility from the browser to back-end systems. But to be truly effective, this end-to-end visibility must be internal — from the application’s point of view — so that problems can be accurately and quickly identified.
OPERATIONS TO DEVELOPMENT
When performance issues arise, operations personnel not only need the ability to detect them early. They also need the ability to share critical data with the people responsible for repairing the application such as Level II application support and the development team so that problems can be eliminated quickly.
PAST TO FUTURE
It’s not enough to measure application performance as a function of the daily operation of a business. Capacity planners, architects, infrastructure managers all have a need to review the historical performance of applications and their environments. The ability to record and play back transaction performance data is critical to better planning, budgeting and application design.
DEVELOPMENT TO QA TO PRODUCTION
By using a single management platform for
monitoring performance, diagnosing bottlenecks, and communicating with each other, the teams involved in building, testing and deploying the application can better ensure application integrity and resilience throughout the application lifecycle.
A collaborative application management solution allows each group or individual with a stake in the performance of critical applications to share a common communications platform and act on the same real-time performance data.
A 360° Management
Approach
Wily’s
Management 360™
Solution
Management 360 from Wily Technology is a comprehensive solution that combines software, training, best practices, professional services and ongoing support. It is designed to enable your organization to adopt a 360° Management strategy and gain control over your critical web applications in a rapid, concentrated manner. Management 360 is a cus-tomized solution designed to fit your organization’s unique needs. It can be implemented all at once or incrementally starting with your core application management team and gradually extending to your virtual team (system administra-tors) and eventually to the business stakeholders (LOB managers, CIO).
Management 360 allows you to assess the criticality of your Java applications and quickly implement the manage-ment software and services you need to better ensure superior levels of service and reliability. It is a collaborative performance management solution rather than the IT silo-focused optimization traditionally used in systems manage-ment and is designed for organizations that recognize the critical impact modern web applications have on business processes and the entire IT infrastructure.
This comprehensive solution enables real time, predictive management of the highest priority applications through a single solution suite. Management 360 allows multiple individuals or groups within the organization to share a common tool for monitoring application performance data and communicating internally about the critical impact that web app-lication performance has on the business. By ensuring that every stakeholder speaks a common language and acts on the same real-time performance data, Management 360 helps organizations increase application resiliency, minimize the impact of application performance issues and improve Total Cost of Ownership.
The Management 360 solution includes assessment tools to evaluate your application portfolio. The Manageability/Criticality assessment helps you determine your most pressing application management needs.
Management 360 is
designed to enable your
organization to adopt a
360º Management
strategy and gain
control over your
critical web applica-
tions in a rapid,
concentrated manner.
CIOs
Stay informed with real-time views of availability and service levels; anticipate issues before they impact business performance.
BUSINESS ANALYSTS
Check application health and availability; find out about performance issues before they affect customers; respond to LOBs with timely, accurate application performance data.
ARCHITECTS
Measure application and infrastructure performance against specifications; determine if systems are scaling; use historical data for future designing.
APPLICATION SUPPORT MANAGERS
Find the root cause of performance issues quickly, from anywhere, anytime; 24x7 visibility inside the application and into interactions of all the infrastructure components; real-time transaction tracing, alerting, end user response.
DEVELOPERS
Observe application performance during integration testing; determine if performance issues are caused by code, the infrastructure, or back-end systems; better communicate with QA and Operations teams.
MIDDLEWARE INFRASTRUCTURE MANAGERS
Determine whether or not integration components are working; discover transaction bottlenecks; anticipate and adjust the infrastructure to accommodate application volumes.
OPERATORS
Monitor applications in production; predict performance failures; easily determine to right person to call when issues arise — all without the need for Java expertise.
CAPACITY PLANNERS
Better understand trends and characterize applications; obtain hard data on application performance and document every decision; learn how much hardware applications are using.
QA MANAGERS
Track application performance under production load; benchmark performance and set predictive alerts; share critical information with operations and development personnel.
APPLICATION SERVER ADMINISTRATORS
Monitor application server performance; view critical resources such as threads, pools and queues; identify problems before they affect users, in time to adjust the settings.
DBAs
Determine whether a database or other system is responsible for performance issues; identify which database or query is causing problems; discover whether databases are providing acceptable service to the web applications.
MAINFRAME ADMINISTRATORS
Determine if web applications are having CICS or IMS access problems; identify which system is the problem; discover whether these systems are providing acceptable service levels to the web applications.
Management 360
Benefits Every
Stakeholder
BENEFITS OF ADOPTING A 360° APPLICATION MANAGEMENT STRATEGY
• Faster implementation of critical applications • Improved time to repair • Increased application integrity
and resiliency • Better customer service
• A common management language shared by all IT teams
• Lower total cost of ownership for critical applications and infrastructure
ASSESSMENT METHODOLOGY
Wily Technology’s enterprise application assessment tools provide a methodology designed to evaluate your application portfolio from a variety of perspectives. This tool brings together critical data currently spread across the organization and offers an essential evaluation of application characteristics, current performance, risks, and costs. The initial assessment enables you to prioritize applications on their value to the business and their potential for problems. Rather than working on the latest fire, or responding to the loudest complainer, your team responds based on an established business value. The second assessment identifies gaps between best practices for availability and performance and your actual performance. This is the beginning of a benchmarking process which should be an ongoing part of any application management strategy. The final analysis combines all of the cost, revenue and manageability data into an aggregated cost analysis. It provides a consolidated view of the impact your critical applications have on both IT and business, allows management to assign a dollar cost to the performance and availability of critical web applications, and enables you to make informed judgments regarding the need for 24x7 active management of each application.
SOFTWARE
Wily’s enabling software — Introscope and related extensions — is uniquely qualified to provide organizations with 360° management of their critical web applications. Introscope is the only single-product solution that can predict and manage the end to end performance of production web applications or web-based business processes while providing actionable, real-time information for everyone with a stake in their performance. Its easy-to-use, customizable interface allows users to create intuitive views of application performance that match their individual needs and perspectives, making it easy for experts and non-experts alike to monitor applications, triage and diagnose performance issues; manage Service Level Agreements; plan future capacity needs and more.
PROFESSIONAL SERVICES
The Management 360 solution includes professional services that are designed to help you form a 360° Management team, learn best practices, learn how to resolve application problems and share knowledge across the whole of IT. These services include the identification and formation of a core management team, establishing an extended team in other IT groups, setting up proactive performance alerts, integrating with existing system management frameworks, and dashboard creation workshops for both IT and Business Introscope users.
TRAINING AND BEST PRACTICES
Through Wily Education Services, Management 360 also lets organizations learn application management best practices and methodologies. Courses include application problem resolution training, collaborative application management training, Introscope administrator training and recurring in-house customer workshops. Education can be offered on site in a traditional classroom setting, or through Wily’s virtual classroom, which offers a combination of Web-based instructor presentations, live interaction through a conference call, and hands on labs provided by Wily.
SUPPORT
As a Management 360 customer your organization receives Wily’s premium-level support services to ensure that your have anytime access to Wily should you need it. In addition to 24x7 support, Management 360 customers will be assigned a designated Wily support engineer. Moreover, Wily will assign a satisfaction executive (VP level or above) responsible for overall customer satisfaction and who will perform regular executive reviews to ensure that Wily is meeting your specific management needs. From purchase to implementation and beyond, Wily is dedicated to helping you keep your applications up and running.
INTROSCOPE AND MANAGEMENT 360 A Single-Product Solution
All of the power, flexibility and manage-ment capability enterprises need for man-aging their most critical web applications in one tool. This solution is not comprised of dissimilar, acquired technologies and therefore does not require companies to license multiple new products which can serve only one group in IT.
Predictive Management
The ability to monitor applications in real time and predict and eliminate applica-tion problems before they afect users. Proactive alerting via email, pager or integration with system management frameworks keeps administrators aware of issues 24x7.
End-to-End Visibility
All the way from the browser to the back-end. In fact, it goes beyond end-to-end by monitoring top to bottom (the whole application stack), IT to business (it’s the only IT tool which business can use), past to future (using historical data to plan future capacity, Operations to Develop-ment (only tool that bridges production monitoring and deep drill-down visibility), and entire lifecycle (Development to QA to Staging to Production and back again).
Actionable, Real-Time Information
Data that IT teams can use to do their job whether they are application sup-port specialists responsible for perform-ing triage, architects who must plan the next generation of infrastructure, capacity planners doing purchase plan-ning and trend analysis, or the business analysts following the progress of a new critical application.
A Comprehensive
Solution
About Wily Technology
Wily Technology is the market-leading provider of Enterprise Application Management solutions. Wily’s products enable companies to successfully manage their critical Web applications and infrastructure by providing real-time, end-to-end visibility into the performance and availability of these systems. Wily’s collaborative management approach allows enterprises to rapidly detect and diagnose application slowdowns and failures, and better assess the impact of application performance on business success. This means better customer service, more stable revenue streams, and higher IT productivity. Based on the strength of its innovation, partnerships, and solid customer base, Gartner, Inc. has placed Wily in the leader quadrant in the J2EE Application Server Management Magic Quadrant.
To find out more about Introscope and the entire Wily 5 solution, or to arrange an on-site evaluation, email
[email protected], visit www.wilytech.com or contact one of our worldwide offices.
©1998–2005 Wily Technology, Inc.
Introscope is a registered trademark of Wily Technology, Inc. Management 360, Wily 5, The Wily logo, Wily Portal Manager, Introscope SQL Agent, Introscope PowerPacks, Introscope LeakHunter, SmartStor, Whole Application, Blame, Introscope Transaction Tracer and Blame Game are trademarks of Wily Technology, Inc. Java is a trademark of Sun Microsystems in the U.S. and other countries. All other names are the property of their respective holders. 0105
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