Action Plan for Implementation of the Strategy for Modernisation of Public Administration

(1)

Action Plan for Implementation of the Strategy for Modernisation of Public Administration 2015-2017

C

IVIL

S

ERVICE

Overall strategic objective:

Adequate advanced system for managing, monitoring and implementation of legislation on civil service and creating opportunities for a professional, efficient and effective civil service, developed based on principles of good administration and oriented towards implementing legal requirements.

Specific objective Indicator at level of specific

objective

Baseline /current situation

Target 2017 1. Implementation of new salary system for civil servants which is based on

Catalogue of jobs and classification of jobs, to be fair, transparent and based on the principle of equal pay for equal work.

1. The extent to which salary system for civil servants is fair and transparent and applied in practice

2 4

2. Extent of implementation of new performance evaluation system in practice in civil service

3 4

Activities Implementa

tion Deadline

Resp onsib le instit ution

Supporti ng institutio ns

Cost per years Total cost Financin g source

Output 2015 2016 2017

1. Harmonisation of positions in KCS based on the Job Catalogue

Q4 2015

MAP IRK - - - List of

positions harmoniz ed with Catalogue 2. Supplementing the Catalogue with new positions

and with standardized job descriptions for specific positions that are not in the Catalogue.

Continui

ty MAP IRK 40.00

0€ - - 40.000€ Donor

(WB) Updated Catalogue 3. Finalization of job classification in civil service and

implementation of new salary system

Q1 2016

Com missi on

IRK - 5,000

,000€

5,000,000€ + _

* This

additional fund

KB Classifica

tion of jobs

(2)

MPA – MF Gove rnme nt

for classification of jobs presents one of scenarios for strategy implementation

approved by Governm ent

Specific objective Indicator at level of specific objective Baseline/

current situation

Target 2017 2. Human Resource Management Information System (HRMIS) implemented in

all civil service institutions and used by all institutions. Also, strengthening the system to monitor implementation of legislation on civil service.

1. Horizontal distribution of HRMIS application

Q1 - 2015 90%

95%

2. Extent of use of HRMIS modules Q1 - 2015 10%

50%

Activities Implement

ation Deadline

Respon sible institut ion

Suppo rting institut ions

Output 2015 2016 2017

1. Electronic integration of personal data and employment data of civil servants from physical files into HRMIS, from all institutions.

Q2 2016

MPA IRK - - - Data

integrated from all institution s

2. Development of new Modules (Planning of

Personnel, Online application, including recruitment procedures for senior managerial level)

Q4 -2015 Q2-2016

MPA IRK 20,00

0€

30,00 0€

50,000€ Donor-

World Bank

New modules developed and functional ized 3. Linking HRMIS with salary system and pension

trust

Q1-Q3 2016

MPA, MF, Pension Trust

IRK - - HRMIS is

linked with salary system and pension trust 4. Training personnel managers and responsible Ongoing MPA, 6,828 836 € 836€ K B& Number

(3)

officials on using HRMIS, as needed KIPA € 8500 € World Bank

of trained officials

5. Monitoring implementation of CS legislation 2017 MPA IRK - - - Periodic

reporting and sending for recomme ndations to the Governm ent

Target 2017 3. Organisation and functioning of professional and apolitical civil service.

Recruitment and competitive merit-based selection and clear testing criteria.

Continuous and necessary trainings. Performance evaluation system based on institutional and individual objectives.

1. Rate of exit of civil servants from Civil Service

1.13 % (2013)

1.0%

2. Percentage of civil servants recruited through internal procedures at the level of KCS according to civil service rules.

79%

Internal recruitme nts include transfers and promotion s

85%

3. Percentage of civil servants recruited through external recruitment

procedures at the level of central administration

21 % 15%

4. Percentage of civil servants by ethnic origin in the civil service at central administration level compared to the criteria defined in the law.

6.5% 8 %

Respon sible institut

Suppo rting institut

Cost per years Total cost Financing

source Output 2015 2016 2017

(4)

ion ions 1. Amending and supplementing the Law on Civil

Service in order to make civil service better organized, more functional and apolitical.

Q4 2015

MPA, OPM

IRK 9000

€

9000€ KB Law

adopted 2. Drafting relevant bylaws deriving from amended

and supplemented Law on Civil Service in Kosovo (LCSK)

Q4 2016

MPA, OPM

IRK 1300

0€

13000€ KB Bylaws

adopted 3. Piloting the development of testing and assessment

in electronic format for promotion and recruitment in civil service

Q4 2016

MPA IRK Pilot

project impleme nted 4. Training of personnel managers and other

responsible officers of institutions on new amendments in the legislation of KCS (Personnel manager and one officer)

Q4 2016

MPA MPA,

KIPA

6,828

€ 1,086

€

9000€ KB Number

of trained officials (Manag er of Personn el and an officer)

Target 2017 4. Ensuring strategic approach in civil service development and training of civil

servants in all public administration levels. 1. Extent to which training system for civil servants is established and applied in practice

4 4.5

2. Percentage of number of civil servants who have received training from KIPA at least once a year out of the total number of civil servants.

9.1% 15%

Cost per years Total cost

Financing source

Output 2015 2016 2017

1. Drafting and adoption of Training Strategy for Civil Servants 2015-2019

Q4 2015

MPA/

OPM

IRK - Strategy

adopted

(5)

2. Drafting and adoption of Action Plan for implementation of Training Strategy

Q4 2015

MPA/

OPM

IRK Action Plan

adopted 3. Advancing the KIPA electronic training management

system

Q4 2016

MPA- KIPA

IRK 213.0

00€

213.000

€

Budget gap Training managemen t system developed and

functionaliz ed

4. Creating and development of credit based system for career development and mandatory trainings

Q4 2017

MPA- KIPA

IRK System of

credits adopted 5. Organisation of program of excellence in public

administration

Q4 2017

MPA/

KIPA

IRK Program

developed and

functionaliz ed

6. Establishment of mechanisms (system) for monitoring and training impact assessment

Q2 2016

MPA/

KIPA

IRK

10,32

0.00€

94,90 0.00€

105.220

€

KB (10.320) The other part of gap

Mechanism s for assessing training impact established (structure established)

A DMINISTRATIVE P ROCEDURES AND P UBLIC A DMINISTRATIVE S ERVICE D ELIVERY Overall strategic objective:

Qualitative public administrative services, accessible, based on reasonable administrative procedures and using methods of e- governance that is oriented towards the needs of citizens and businesses.

Specific objective Indicator at level of specific

objective

Baseline/

Target 2017

(6)

1. Strategic framework and policies based on thorough analysis of public administrative services thus implementing the Law on General Administrative Procedure.

1. Extent to which policies oriented towards public interest for service delivery are established and applied in practice.

1 2

Respon sible instituti on

Output 2015 2016 2017

1. Identification of public administrative services delivered by PA

Q4 2016

MPA IRK

20,00 0€

20,000 €

GIZ List of service delivery for each institution 2. Analysis of administrative services identified in

previous reports

Q1 2017

MPA IRK

43,14

4€ 43,144€

GIZ Report on result of analysis 3. Drafting political and strategic framework for

delivering better services and closer to citizens and businesses

Q4 2017

MPA 150,0

00€

150,000€ IPA Strategic framework

Target 2017 2. Amended and implemented legal framework for public service delivery,

administrative procedures and their quality control.

Level to which legislation for public administrative service delivery is completed and implemented

2 3

Output 2015 2016 2017

1. Adoption of the Law on General Administrative Procedure

Q4 2015

Assembl y

MPA Law adopted

2. Analysis of special procedures related to LGAP Q4 2016

MPA IRK

100,0 00€

100,000€

IPA Analysis report finalized 3. Drafting the manual for implementation of LGAP Q1

2016

MPA IRK

100,0 00€

100,000€

IPA Manual

approved (SIGMA)

(7)

4. Training of civil servants Q4 2016

MPA IRK

500,0

00 €

425,228 €

925,228€

KB 400.000€

IPA 500.000€

Gap 25.228

2. about 13000 civil servants trained

5. Raising public awareness Q4

2016

MPA IRK

50,00 0€

50,000€

100,000 €

IPA 10,000 copies of the law and 10,000 information leaflets printed

Target 2017

3. Institutional mechanisms and enhanced capacities for managing, planning, monitoring, evaluating and implementing public-administrative services.

2. Legal basis for services unit established and the structure is completed with staff.

0 Structure

established and completed with legislation

Cost per years Total cost Financin

g source Output 2015 2016 2017

1. Analysis for reviewing MPA functions related to public-administrative services

Q1 2016

MPA

36,00 0€

36,000€

IPA Analysis paper produced and consulted 2. Revision of Regulation for internal organisation of

MPA

Q4 2015

Govern ment

MPA Regulation

revised 3. Establishment of the unit (structure) responsible for

managing, planning, monitoring, evaluating and implementing public-administrative services.

Q2 2016

MPA MF

Unit (structure) established 4. Developing the methodology for management of

process for assessment of public-administrative services

Q4 2017

MPA/

KIPA

IRK

72,00 0€

72,000€

IPA Methodology developed and officials trained

(8)

Specific objective Indicator at level of specific objective

Baseline/current situation

Target 2017 4. Creating and integration of electronic systems in progressive way based on

interoperability framework.

Number of

integrated electronic systems according to interoperability framework (there are over 100 electronic systems)

Interoperability platform is not developed yet. Now about 5% of main systems are connected through web services.

31 systems or 31 %

Output 2015 2016 2017

1. Development of Main Interoperability Platform (interoperation of systems) and initially, integration of seven (7) systems.

Q2 2016

AIS IRK 300,0

00€ 300,000€

Kosovo Budget

Platform designed and functionalized 2. Inclusion of fourteen (14) systems in the project of

Main Interoperability Platform.

2016, Q3- Q1 2017

AIS IRK 200,0

00€ 200,000€

Kosovo Budget

Platform enriched with fourteen (14) systems 3. Inclusion of ten (10) systems in the project of Main

Interoperability Platform.

Q2-Q4, 2017

AIS IRK 170,000€

170,000€

Kosovo Budget

Platform enriched with ten (10) systems 4. Development and functionalization of the platform

and Public Key Infrastructure for officials (PKI) Q3

2016 AIS IRK

100,0 00€

70,000€

170,000 €

Kosovo Budget

5. Portal E-Kosova Q4

2016

AIS IRK

150,0 00€

50,000€ 200,000

€

Kosovo Budget

Target 2017 5. Delivering services to citizens in single points of contact (One stop shops). 3. Number of centres for services to citizens

that deliver services for more than three different public institutions

1 3

(9)

4. Number of services delivered by one service centre for citizens

5 30

Output 2015 2016 2017

1. Building two pilot single points of contacts Q2 2017

MPA

250,0

00 €

250,000 €

500.000€ IPA (1) 2 Pilot points of contact, completed (2) 30% of services delivered from these 2 points of contact 2. Analysis of distribution of public administrative

services that could be delivered through single points of contact

Q1 2017

MPA 87,00

0€

87,000€ IPA Analysis report finalized

Target 2017

6. Continuous information of citizens on development and delivery of public services, on their rights and how they can be realized.

5. Extent of publication of information about public services on websites of institutions compared to total number of services delivered by each institution (Published information on public services include address where service is delivered, responsible officer, list of services delivered, procedures and conditions, cost of service delivery, duration of service delivery, the right of appeal in case the service recipient is not satisfied with the quality of delivered service).

N/A 80%

ation

Respon sible

Suppo rting

Output 2015 2016 2017

(10)

Deadline instituti on

institut ions 1. Publication of the list of administrative services,

duration, criteria and costs for their delivery.

Q1 2016

MPA IRK List published

2. Publication of contact data for each institution and for the person who is responsible for delivering respective public administrative service.

Q2 2016

MPA IRK Contact data

published

Target 2017 7. Defining mechanisms and instruments to measure public opinion concerning the

quality and accessibility of public services.

6. Number/ percentage of institutions which conduct surveys to measure satisfaction of service recipients on regular basis (at least every two years)

0 % 6

institution s

Output 2015 2016 2017

1. Placing boxes for collecting opinions in all IRKs on delivered services.

Q2 2016

MPA/

OPM

IRK 2700

€

2700€ BK Boxes placed

in all IRK (Institutions of Republic of Kosovo) 2. Drafting the legal framework to regulate ways and

standards for collecting opinions

Q1 2016

MPA/

OPM Kosovo Agency of Statistic s (KAS)

IRK Legal

regulation and standard forms adopted

3. Assessing opinions through other ways (TI, mobile, classical, etc.)

Q1-Q4 2016-2017

IRK/

MPA

KAS 12.60

0€

12.600€ KB Results

published

4. Opinion analysis and reporting 2017 MPA 2000€ 2000€ Gap Reports

published

(11)

O

RGANISATION OF

P

UBLIC

A

DMINISTRATION AND

A

CCOUNTABILITY Overall strategic objective:

Transparent and responsible public administration with a clear accountability system characterized by a professional civil service, with functional internal administrative structures based on legislation on public administration in compliance with principles of good governance.

Target 2017

1. Completion of legal framework on organisation of PA for all PA typologies. 1. Extent to which structure of ministries and their subordinate institutions at central level are rational and coherent

1 2.5

2. Average number of levels of hierarchy in a typical ministry

4 4

Cost per years Total cost Finan cing source

Output 2015 2016 2017

1. Creating a comprehensive legal framework for internal organisation of PA

Q2 2016

MPA OPM/

MF

198.0 00€

198.000€ Gap Legal basis adopted 2. Reorganisation of PA according to new legal

framework

Q4 2016

MPA IRK IRKs reorganized

Specific objective Indicator at level of specific objective Baseline/

Target 2017

2. Strengthening the system to monitor implementation of principles of ethics and integrity in public administration.

3. Number of employees against whom are undertaken measures for violation of provisions on anti- corruption and ethics

N/A Register

created

4. Corruption perceptions index of Transparency International – country scoring from 0-100

33 Trend is

improving

(12)

Activities Implementa tion

Deadline

Cost per years Total cost Finan cing source

Output 2015 2016 2017

1. Establishing the monitoring system Q1 2016

MPA IRK 20.00

0€

20.000€ Gap Monitoring methodology developed 2. Training and developing capacities for persons

responsible to monitor principles of ethics and transparency in PA

Q1 2016

KIPA/

MPA

30.00 0€

30.000€ Gap Number of trainees

3. Monitoring the implementation of code of ethics in the civil service

Q4 2016

MPA IRK Periodic reports

published

Specific objective Indicator at level of specific objective Baseline/

Target 2017

3. Enhancement of mechanisms for access to public documents and information. 5. Percentage of requests for access to public documents refused or unanswered by public institutions on annual basis.

4.6% 3.8%

6. Percentage of public institutions that maintain websites in line with legal requirements.

29% 70%

Output 2015 2016 2017

1. Creating the database of requests for access to public documents and information

Q2 2016

OPM MPA/

AIS

Periodic reporting 2. Creating the list of information that institutions are

required to publish in their websites

Q2 2016

OPM MPA Lists published

3. Drafting concept paper on policies for access to

public documents Q4

2015 OPM IRK 6500€ 6500€ Gap Concept paper

approved 4. Supplementing legal framework on access to public

documents

Q3 2016

OPM IRK 102.

500€

102.500

€

Gap Law on Access to Public Documents revised and adopted

5. Monitoring the implementation of permissions to Ongoing OPM MPA Monitoring

(13)

access public documents mechanisms defined Specific objective

4. Public authorities create mechanisms that take the responsibility for debts in case of violations and who guarantee adequate correction and/or compensation.

Output 2015 2016 2017

1. Drafting and approval of concept paper on the

responsibility of AP Q4

2016 MPA/

MF All

IRKs Concept Paper

approved