Front-Office Server 2.7

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Configuration Guide for SMTP

KOFAX

Front-Office Server

2.7

10300844-000

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Third-party software is copyrighted and licensed from Kofax’s suppliers. For information on third-party software included in this product, see “KFSTHIRDPARTYLICENSEREADME.txt.”

This product is protected by U.S. Patent No. 6,370,277.

THIS SOFTWARE CONTAINS CONFIDENTIAL INFORMATION AND TRADE SECRETS OF KOFAX, INC. USE, DISCLOSURE OR REPRODUCTION IS PROHIBITED WITHOUT THE PRIOR EXPRESS WRITTEN PERMISSION OF KOFAX, INC.

Kofax, the Kofax logo, VirtualReScan, the “VRS VirtualReScan” logo, and VRS are trademarks or registered trademarks of Kofax, Inc. in the U.S. and other countries. All other trademarks are the trademarks or registered trademarks of their respective owners.

U.S. Government Rights Commercial software. Government users are subject to the Kofax, Inc. standard license agreement and applicable provisions of the FAR and its supplements.

You agree that you do not intend to and will not, directly or indirectly, export or transmit the Software or related documentation and technical data to any country to which such export or transmission is restricted by any applicable U.S. regulation or statute, without the prior written consent, if required, of the Bureau of Export Administration of the U.S. Department of Commerce, or such other governmental entity as may have jurisdiction over such export or transmission. You represent and warrant that you are not located in, under the control of, or a national or resident of any such country.

DOCUMENTATION IS PROVIDED “AS IS” AND ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF

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Kofax, Inc. iii

Introduction

This guide shows how to configure Kofax Front-Office Server to send documents by email through an SMTP server. When you release a document to email, index fields appear for entering the recipient email addresses, a subject, and any message you want to provide. You can specify multiple recipients by separating email addresses with commas or semicolons.

Additional Documentation

This guide should be read with the following documentation:

Kofax Front-Office Server Installation Guide Kofax Front-Office Server Administrator’s Guide

Kofax Front-Office Server Administration Console Help Kofax Front-Office Server Web Client Help

For information about SMTP, refer to the documentation that came with the SMTP server or contact the server administrator for support.

Tip For additional information about Kofax products, visit the Kofax Web site and go to the Technical Support pages. These pages provide product-specific information, such as supported versions of the destination type, current revision levels, the latest drivers and software patches, technical tips, and a searchable knowledgebase. In addition, updates to product documentation (if any) are available from these pages.

System Requirements

Configure the email server you will use for sending documents with Kofax Front-Office Server as follows:

Create a user account to be specified in the rs.connector.smtp.properties file. This user

account will be used by all Kofax Front-Office Server users (including the administrative and default user accounts) to authenticate the connection to the email server.

Use port 25.

Disable Secure Socket Layer (SSL). SSL is not supported when sending documents from

Kofax Front-Office Server Web Client.

Sender Email Address

The sender email address for the message is determined as follows:

The email address of the user logged on Kofax Front-Office Server is used, if an email

address is provided in the directory service.

If an email address cannot be identified for the user, or if the user has not logged on, the

default email address specified in the rs.connector.smtp.properties file is used.

If a default email address is blank or not defined in the rs.connector.smtp.properties file,

the name of the logged on user is used.

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Configuring Kofax Front-Office Server

Copy and edit the necessary files to configure Kofax Front-Office Server for SMTP. X To configure Kofax Front-Office Server for SMTP

1 Copy rs.connector.smtp.properties from the \Resources\setup folder to the

\Avalin\jboss\server\avalin\conf folder where Kofax Front-Office Server is installed. 2 Open rs.connector.smtp.properties in a text editor. Modify the properties, and then save

and close the file.

Note If you set required-authentication to true and do not supply a valid user name and password, a “Release Server: 530 Authentication required” error is generated when you attempt to release a document to email.

3 Deploy RSModuleConnectorSMTP.ear by copying the file from the \Resources\setup folder to the \Avalin\jboss\server\avalin\deploy folder where Kofax Front-Office Server is installed.

4 Stop and restart Kofax Front-Office Server.

5 Use Kofax Front-Office Server Administration Console to enable the destination type. Refer to the Kofax Front-Office Server Administration Console Help for instructions. To display an email destination on the MFP front panel, create and deploy shortcuts with Kofax Front-Office Server Web Client and Kofax Front-Office Server Administration Console. Refer to the Help for these applications for information.

Frequently Asked Questions

If the software does not work correctly, or if you have questions about how the software operates, refer to the information in this section. You can find additional information and software updates on the Kofax Web site.

Why does SMTP not display as a destination type in Kofax Front-Office Server Web Client? Check the following:

Make sure you have performed the procedures shown in Configuring Kofax Front-Office

Server.

Enable the SMTP destination type in Kofax Front-Office Server Administration Console. Refresh the browser window.

When I send an email, I get a “Release Server: 530 Authentication required” error.

In the rs.connector.smtp.properties file, make sure that you have specified the user name and password of an email account on the server.

When I send an email, I get the following error: “An error has occurred in the Release Server: Could not connect to SMTP host: host name, port: 25; nested exception is:

java.net.ConnectException: Connection timed out: connect.“

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Kofax, Inc. 3

are available to all users of an MFP. Users can create their own shortcuts with Kofax Front-Office Server Web Client.

Why is a user’s email address not provided?

Make sure that the user has an email address assigned in the directory service. If an email address is not provided in the directory service, or if the user did not log on, the default email address supplied in the rs.connector.smtp.properties file. Refer to Sender Email Address for more information.

Technical Support

For additional technical information about Kofax products, visit the Kofax Web site at

www.kofax.com and select an appropriate option from the Support menu. The Kofax Support pages provide product-specific information, such as current revision levels, the latest drivers and software patches, online documentation and user manuals, updates to product release notes (if any), technical tips, and an extensive searchable knowledgebase.

The Kofax Web site also contains information that describes support options for Kofax products. Please review the site for details about the available support options.

If you need to contact Kofax Technical Support, please have the following information available:

Kofax Front-Office Server software version and build number Operating system and service pack version

MFP or scanner make and model Kofax Document Scan Server version

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Front-Office Server 2.7

Configuration Guide for SMTP

KOFAX