hp color LaserJet
2550 series
HP Color LaserJet 2550
Copyright
(c) 2004 Copyright Hewlett-Packard Development Company, L.P.
Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Edition 1, 4/2004
Trademarks
Adobe (R), Adobe Photoshop (R), Acrobat (R), PostScript (R), and the Acrobat logo (R) are trademarks of Adobe Systems
Incorporated.
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Linux is a U.S. registered trademark of Linus Torvalds.
Microsoft (R), Windows (R), and Windows NT (R) are U.S. registered trademarks of Microsoft Corporation.
Table of contents
1 Purpose and scope
1
Introduction ...1
HP Color LaserJet 2550 series printer comparison ...2
Software availability and fulfillment...3
In-box file layout ...4
HP Color LaserJet 2550 software CD, Windows partition ...4
CD language groupings and part numbers...4
Ordering software...5
Documentation availability and localization...6
2 Software overview
9
Operating systems...9Supported Windows operating systems...9
Supported operating systems...9
Driver-only supported operating systems...10
Windows system requirements...10
Windows supported operating system requirements...10
Printing from other operating systems ...11
Software component information...11
New printing-system software features...12
Software component availability ...12
Software component localization ...14
HP Software Update utility...15
HP Print Screen utility...17
Installation...17
Activating the utility...18
Features...18
HP Color LaserJet 2550 series printing-system software for Windows...20
Available printer configurations...21
Software features by connection type ...22
Supported configurations...22
Direct connection...22
Network connection options...22
Local connection using Microsoft peer-to-peer networking (Windows only) ...22
System requirements for peer-to-peer networking...23
Networked using the internal HP Jetdirect print server (HP Color LaserJet 2550Ln and 2550n only)...23
Networked with an optional, external HP Jetdirect print server (HP Color LaserJet 2550L only)...23
System requirements for networking using an external HP Jetdirect print server...23
Port communication...25
Parallel port connections...26
Other parallel port devices...26
Changing parallel port modes...26
USB port connections ...26
Device conflicts in Windows...27
Opening the Windows Device Manager...27
Check for device conflicts ...27
Guidelines for troubleshooting and resolving device conflicts ...28
3 Macintosh software overview
29
Supported Mac operating systems...29Macintosh printing-system software for the HP Color LaserJet 2550 series printer...30
In-box file layout ...30
HP Color LaserJet 2550 software CD, Macintosh Partition ...30
Software components for Mac...30
Software component availability for Mac...31
Software component localization ...31
Ordering software for Mac...32
System requirements (Mac)...33
Installation overview ...33
Installation options...33
Macintosh installation instructions for direct connections...34
Direct-connection installation instructions for Mac OS 9.1.x and 9.2.x ...34
Installation instructions for Mac OS X (version 10.1.x, 10.2.x, or 10.3.x) ...34
Macintosh installation instructions for networked computers...35
Network installation instructions for Mac OS 9.1.x and 9.2.x...35
Network installation instructions for Mac OS X (version 10.1.x, 10.2.x, or 10.3.x)...36
Installation dialog box options for Mac OS systems ...37
HP Toolbox for Mac OS...41
Web browser requirements...41
4 Windows driver features
43
Introduction ...43PCL 6 and PS unidriver features (for Windows 2000 and Windows XP) ...43
Access to drivers ...43
Help system ...44
What's this? Help ...44
Context-sensitive Help ...44
Constraint messages ...45
HP postscript level 3 emulation support ...45
Driver tab features...46
Printing Preferences tab set...46
Advanced tab features ...47
Paper/Output settings ...48
Graphic settings ...49
Document Options ...50
Paper/Quality tab features ...54
Print Task Quick Sets ...54
Paper Options group box ...56
Document preview image ...61
Effects tab features ...62
Print Task Quick Sets ...62
Resizing options group box ...63
Document preview image ...64
Watermarks group box ...64
Finishing tab features ...69
Print Task Quick Sets ...70
Document Options ...71
Document preview image ...73
Orientation group box...74
Color tab...75
Print Task Quick Sets...75
Color options...76
Automatic color settings...76
Manual color settings...76
Text, Graphics, and Photographs sections...77
General...77
Print in Grayscale...78
Services tab features...78
Printer Properties tab set...79
Device Settings ...79
Form to Tray Assignment ...81
Font Substitution Table...83
External Fonts (HP PCL 6 unidriver only) ...83
Installable Options ...85
Additional Device Settings options (HP PS unidriver only)...85
Output Protocol...86
Send CTRL-D Before Each Job...86
Send CTRL-D After Each Job...86
Convert Gray Text to PostScript Gray...87
Convert Gray Graphics to PostScript Gray...87
Add Euro Currency Symbol to PostScript Fonts...87
Job Timeout...87
Wait Timeout...87
Minimum Font Size to Download as Outline...87
Maximum Font Size to Download as Outline...87
About tab features...88
PCL 6 traditional driver features (for Windows 98 and Windows Me) ...89
Help system ...89
What's this? Help ...89
Context-sensitive Help ...89
Constraint messages ...90
Bubble Help ...91
Finishing tab features ...94
Print Task Quick Sets ...94
Default Print Settings ...95
User Guide Print Settings ...95
Custom Print Task Quick Sets ...95
Document Options ...96
Print on Both Sides (Manually) option ...96
Manually printing on both sides ...97
Flip Pages Up ...97
Booklet Printing ...97
Activating booklet printing ...98
Selecting a booklet cover ...98
Pages per Sheet ...99
Document preview image ...99
Default ...100
Graphics Settings group box ...101
Output Settings group box ...101
Scale Patterns (WYSIWYG) ...101
Print all Text as Black ...101
Font Settings group box ...101
Effects tab features ...102
Print Task Quick Sets ...102
Document preview image ...103
Fit To Page ...103
Print Document On setting ...103
Scale to Fit option ...103
% of Normal Size option ...104
Watermarks ...104 Current Watermarks ...105 Watermark Message ...106 Message Angle ...106 Font Attributes ...106 Name ...106 Color ...106 Shading ...107 Size ...108 Default settings ...108
Paper tab features...108
Print Task Quick Sets ...109
Paper Options group box ...109
Size is:...110
Custom Paper Size ...111
Name drop-down menu ...111
Dynamic command button ...112
Width and height controls ...113
Custom width and height control limits ...114
Measurement Units button ...114
Close button ...114
Use Different Paper/Covers check box...115
Use Different Paper/Covers options...115
Front Cover and Back Cover options ...116
First Page, Other Pages, and Last Page options ...117
Source Is: drop-down menu...118
Type is: drop-down menu ...118
Document preview image ...119
Printer image ...119
Basics tab features ...120
Print Task Quick Sets ...120
Copies group box ...121
Orientation...121
Portrait option button...121
Landscape option button...121
Rotate by 180 degrees check box...121
Document preview image ...121
About button ...122
Color tab features ...123
Print Task Quick Sets ...123
Color Options ...124
Manual color settings ...124
Document preview image ...126
Services tab features...126
Configure tab features ...126
Printer Model group box ...128
Paper-handling options ...128
Optional Paper Sources ...128
Other Options ...129
Fonts ...130
Printer Memory ...131
Printer image ...131
Windows PS traditional driver features (for Windows 98 and Windows Me) ...131
HP postscript level 3 emulation support ...132
Paper tab features ...132
Graphics tab features ...133
Device Options tab features ...134
PostScript tab features ...135
5 The HP Toolbox
137
Overview of the HP Toolbox...137Starting the HP Toolbox...137
Structure...138
Opening page...138
Navigation...138
System requirements...138
Web browser requirements...138
Other requirements...139
Localization...139
Configuration options for the HP Toolbox...140
HP Toolbox section...140
Status tab...140
Device Status page...141
Supplies Status page...152
Print Info Pages page...154
Troubleshooting tab...154
Control Panel Help page...156
Print Quality Tools page...157
Print Quality Troubleshooting Procedure page...158
Cleaning Page...160
Maintenance page...161
Paper Jams page...162
Supported Media page...163
Demonstration Pages page...164
Alerts tab...164
Set up Status Alerts ...164
Alerts On Confirmation page ...167
Alerts Off Confirmation page...168
Set up Email Alerts page...168
Administrative Settings page ...172
Documentation tab...172
Print: How do I? page...173
User Guide page...174
Readme page...175
Device Settings section...175
Device Status page...176
Supplies Status page...178
Event Log page...180
Save/Restore Settings page...182
Device Configuration page...182
Settings tab...185
Device Information page...186
Paper Handling page...187
Printing page...188
PCL page...189
PostScript page...190
Print Quality page...191
Print Density page...193
Print Modes page...194
System Setup page...197
Input/Output page...198
Service page...199
Network tab...199
Home sub-tab...200
Device Info page...200
Select Language page...201
Networking sub-tab...201 Configuration section...201 Security section...210 Diagnostics section...217 Other Links...221 Help page...222 Support page...223 HP Home page...226 Other pages...226
About HP Toolbox page...227
Select Device page...227
Current Alerts page...228
Text Map page...229
Product Registration page...231
Order Supplies page...232
Product Support page...233
6 Software installation
235
Installation overview ...235Installation options...236
Windows installation for direct connections ...236
Setting up Windows sharing (peer-to-peer networking)...236
Setting up the host computer running Windows 98, Windows Me, or Windows 2000...237
Setting up the host computer running Windows XP...237
Setting up the client computers...237
Setting up client computers running Windows 98, Windows Me, or Windows 2000...237
Setting up client computers running Windows XP...238
Installation instructions for networked computers...238
Installing the software on networked computers (HP Color LaserJet 2550Ln and 2550n only)...238
Network setup with an external Jetdirect print server (HP Color LaserJet 2550L only)...239
Installing the printer driver only ...239
Printer driver installation for Windows 98 and Me...240
Printer driver installation for Windows 2000 or XP...240
Printer driver installation for Windows NT 4.0...240
Installation dialog box options for Windows ...241
Uninstall...260
Uninstall instructions for Windows...261
Uninstalling using the HP program group (recommended)...261
Uninstalling using Windows Add/Remove programs feature...265
Removing the HP Software Update utility...271
List of tables
Table 1-1. Features of the HP Color LaserJet 2550 series printers ...2
Table 1-2. CD language groupings for Windows...4
Table 1-3. User documentation availability and localization...6
Table 2-1. Software component availability for the HP Color LaserJet 2550 series printers ...12
Table 2-2. Software component localization by language, A-I ...14
Table 2-3. Language key A-I ...14
Table 2-4. Software component localization by language, K-Z ...14
Table 2-5. Language key, L-Z...15
Table 2-6. Software components for Windows...20
Table 3-1. Software components for Mac...30
Table 3-2. Software component availability for Mac ...31
Table 3-3. CD language groupings for Mac...32
Table 4-1. Standard paper types and engine speeds...58
Table 4-2. Watermark color values...67
Table 4-3. Page orientation ...71
Table 4-4. Bubble Help messages...92
Table 4-5. Page orientation...97
Table 4-6. Selected paper size...98
Table 4-7. Watermark color values...106
Table 4-8. Name drop-down menu text strings...113
Table 4-9. Custom width and height limits for the HP Color LaserJet 2550...114
Table 4-10. Close dialog box text strings...115
Table 4-11. Standard paper types and engine speeds...118
Table 5-1. Browsers supported by HP Toolbox...138
Table 5-2. HP Toolbox status messages...142
Table 5-3. Supplies for the HP Color LaserJet 2550 series printer...159
Table 5-4. Alerts...165
Table 5-5. Events...180
Table 5-6. Optimize menu...192
List of figures
Figure 2-1. Welcome screen - HP Software Update...16
Figure 2-2. New software is available screen - HP Software Update...17
Figure 2-3. HP Print Screen - system tray icon...18
Figure 2-4. HP Print Screen - configuration dialog box...19
Figure 3-1. Step 1 - Run the HP Color LaserJet 2550 printing-system software CD ...37
Figure 3-2. Step 2 - Choose the installation language...37
Figure 3-3. Step 3 - Authenticate...38
Figure 3-4. Step 4 - Main CD screen...38
Figure 3-5. Step 5 - License agreement...39
Figure 3-6. Step 6 - Begin installation...39
Figure 3-7. Step 7 - Custom Installation...40
Figure 3-8. Step 8 - Verify installation...40
Figure 3-9. Step 9 - Install files...41
Figure 3-10. Step 10 - Installation completed...41
Figure 4-1. A typical constraint message ...45
Figure 4-2. Advanced tab - HP PCL 6 unidriver ...47
Figure 4-3. Advanced tab - HP PS unidriver...48
Figure 4-4. Advanced tab - HP PS unidriver - PostScript Options...51
Figure 4-5. Paper/Quality tab ...54
Figure 4-6. Paper Options group box ...56
Figure 4-7. Front Cover setting ...59
Figure 4-8. First Page, Other Pages, and Last Page options ...60
Figure 4-9. Effects tab ...62
Figure 4-10. Preview images - Legal on Letter; Scale to Fit off (left) and on (right) ...63
Figure 4-11. Watermark Details ...65
Figure 4-12. Finishing tab - HP PCL 6 unidriver ...69
Figure 4-13. Finishing tab - HP PS unidriver ...70
Figure 4-14. Page-order preview images ...73
Figure 4-15. Color tab...75
Figure 4-16. Color settings ...76
Figure 4-17. Device Settings tab - HP PCL 6 unidriver ...80
Figure 4-18. Device Settings tab - HP PS unidriver ...81
Figure 4-19. Font Substitution Table...83
Figure 4-20. Font Installer dialog box ...84
Figure 4-21. About tab ...88
Figure 4-22. A typical constraint message ...90
Figure 4-23. A property page with a Bubble Help icon ...91
Figure 4-24. Finishing tab - PCL 6 traditional driver ...94
Figure 4-25. Document Options group box ...96
Figure 4-26. Page-order preview images ...99
Figure 4-27. Print Quality Details dialog box - HP Color LaserJet 2550 PCL 6 ...100
Figure 4-28. Effects tab - PCL 6 traditional driver ...102
Figure 4-29. Preview images - Legal on Letter; Scale to Fit off (left) and on (right) ...103
Figure 4-30. Watermark Details dialog box ...105
Figure 4-32. Paper Options group box ...109
Figure 4-33. Custom Paper Size dialog box ...111
Figure 4-34. Front Cover setting ...116
Figure 4-35. First Page, Other Pages, and Last Page options ...117
Figure 4-36. Basics tab - PCL 6 traditional driver ...120
Figure 4-37. About This Driver dialog box ...122
Figure 4-38. Color tab ...123
Figure 4-39. Manual Color Options dialog box ...124
Figure 4-40. Configure tab ...127
Figure 4-41. More Configuration Options dialog box ...129
Figure 4-42. Configure Font DIMMs dialog box ...130
Figure 4-43. Paper tab - HP PS traditional driver ...132
Figure 4-44. Graphics tab ...134
Figure 4-45. Device Options tab ...135
Figure 4-46. PostScript tab ...136
Figure 5-1. Device Status page - 1 of 2...141
Figure 5-2. Device Status page - 2 of 2...142
Figure 5-3. Supplies Status page...153
Figure 5-4. Print Information Pages page...154
Figure 5-5. Control Panel Help page...156
Figure 5-6. Print Quality page...157
Figure 5-7. Print Quality Troubleshooting Procedure page - 1 of 2...158
Figure 5-8. Print Quality Troubleshooting Procedure page - 2 of 2...159
Figure 5-9. Cleaning Page...160
Figure 5-10. Maintenance page...161
Figure 5-11. Paper Jams page...162
Figure 5-12. Supported Media page...163
Figure 5-13. Demonstration Pages page...164
Figure 5-14. Sample status alert window...166
Figure 5-15. Set up Status Alerts page...166
Figure 5-16. Alerts On Confirmation page...167
Figure 5-17. Alerts Off Confirmation page...168
Figure 5-18. Set up Email Alerts page - 1 of 3...169
Figure 5-19. Set up Email Alerts page - 2 of 3...170
Figure 5-20. Set up Email Alerts page - 3 of 3...171
Figure 5-21. Administrative Settings page...172
Figure 5-22. Print: How do I? page...173
Figure 5-23. User Guide page...174
Figure 5-24. Readme page...175
Figure 5-25. Device Status page - 1 of 2...176
Figure 5-26. Device Status page - 2 of 2...177
Figure 5-27. Device Status page...178
Figure 5-28. Supplies Status page...179
Figure 5-29. Event Log page...180
Figure 5-30. Save/Restore Settings page...182
Figure 5-31. Device Configuration page - 1 of 3...183
Figure 5-32. Device Configuration page - 2 of 3...184
Figure 5-33. Device Configuration page - 3 of 3...184
Figure 5-34. Device Information...186
Figure 5-35. Paper Handling page...187
Figure 5-36. Printing page...188
Figure 5-37. PCL page...189
Figure 5-38. PostScript page...190
Figure 5-39. Print Quality page...191
Figure 5-40. Print Density page...193
Figure 5-41. Print Modes page...194
Figure 5-42. System Setup page...197
Figure 5-43. Input/output page...198
Figure 5-44. Service page...199
Figure 5-45. Device Info page...200
Figure 5-46. Language page...201
Figure 5-47. Network Settings page - TCP/IP sub-tab...202
Figure 5-48. Network Settings page - SNMP sub-tab...203
Figure 5-49. Other Settings page - Misc. Settings sub-tab...204
Figure 5-50. Other Settings page - LPD Queues sub-tab...205
Figure 5-51. Other Settings page - USB Settings sub-tab...206
Figure 5-52. Other Settings page - Support Info sub-tab...207
Figure 5-53. Other Settings page - Refresh Rate sub-tab...208
Figure 5-54. Privacy Settings page...209
Figure 5-55. Select Language page...210
Figure 5-56. Settings page - Status sub-tab...211
Figure 5-57. Settings page - Wizard sub-tab...212
Figure 5-58. Settings page - Restore Defaults sub-tab...213
Figure 5-59. Authorization page - Admin. Account sub-tab...214
Figure 5-60. Authorization page - Access Control sub-tab...215
Figure 5-61. Mgtmt. Protocols page - SNMP sub-tab...216
Figure 5-62. Mgtmt. Protocols page - Other sub-tab...217
Figure 5-63. Network Statistics page...218
Figure 5-64. Protocol Info page - TCP/IP sub-tab...219
Figure 5-65. Protocol Info page - SNMP sub-tab...220
Figure 5-66. Configuration Page ...221
Figure 5-67. Help page...222
Figure 5-68. Support page...223
Figure 5-69. Product support page...224
Figure 5-70. Technical support page...225
Figure 5-71. HP Home page...226
Figure 5-72. About HP Toolbox page...227
Figure 5-73. Current Alerts page...228
Figure 5-74. Text Map page - 1 of 2...229
Figure 5-75. Text Map page - 2 of 2...230
Figure 5-76. Product Registration page...231
Figure 5-77. Order Supplies page...232
Figure 5-78. Product Support page...233
Figure 6-1. CD Browser screen ...241
Figure 6-2. HP LaserJet Documentation screen ...242
Figure 6-3. Online support screen...243
Figure 6-4. Step 1- Welcome to the HP color LaserJet series Setup Wizard screen ...244
Figure 6-5. Step 2 - HP Software License Agreement screen...245
Figure 6-6. Step 3 - Printer Connection screen...246
Figure 6-7. Step 4 - Identify Printer screen ...247
Figure 6-8. Step 5 - Printer Found screen ...248
Figure 6-9. Step 6 - Confirm Settings screen ...249
Figure 6-10. Step 7 - Confirm Changing Setting screen ...250
Figure 6-11. Step 8- Set Network Protocol screen ...251
Figure 6-12. Step 9 - Check Cable Connection screen ...252
Figure 6-13. Step 10 - Specify Printer screen ...253
Figure 6-14. Step 11 - Installation Type screen ...254
Figure 6-15. Step 12 - Features screen ...255
Figure 6-16. Step 13 - Ready to Install screen ...256
Figure 6-18. Step 15 - Finish screen ...258
Figure 6-19. Step 16 - Test Page screen ...259
Figure 6-20. Step 17 - Restart screen ...259
Figure 6-21. Step 18 - Exit Setup screen ...260
Figure 6-22. Step 19 - Installer Interrupted screen ...260
Figure 6-23. The hp color LaserJet 2550 Setup Wizard...261
Figure 6-24. Setup Maintenance dialog box...262
Figure 6-25. Remove the Program dialog box...263
Figure 6-26. Uninstalling the hp color LaserJet 2550 series dialog box...264
Figure 6-27. Finish Uninstall dialog box...265
Figure 6-28. Restart dialog box...265
Figure 6-29. Windows Control Panel...266
Figure 6-30. Windows Change or Remove programs...267
Figure 6-31. Remove the Program dialog box...268
Figure 6-32. Uninstalling the hp color LaserJet 2550 series dialog box...269
Figure 6-33. Finish Uninstall dialog box...270
Figure 6-34. Restart dialog box...270
1
Purpose and scope
This chapter provides information about the following topics:● Introduction
● HP Color LaserJet 2550 series printer comparison
● Software availability and fulfillment
● Documentation availability and localization
Introduction
This software technical reference (STR) provides information about and troubleshooting tips for the printing-system software for the HP Color LaserJet 2550 series printers, which includes the following models.
● HP Color LaserJet 2550L
● HP Color LaserJet 2550Ln
● HP Color LaserJet 2550n
This document is prepared in an electronic format to serve as a quick-reference tool for Customer Care Center (CCC) agents, support engineers, system administrators, management information systems (MIS) personnel, and end users, as appropriate.
This STR describes drivers that are shipped on the printing-system software CD that comes with the HP Color LaserJet 2550 series printer. This STR does not cover drivers that will become available on the Web.
The following information is included in this technical reference:
● overview of drivers and platforms
● procedures for installing and uninstalling software components
● descriptions of problems that can arise while using the HP Color LaserJet 2550 series printers, and known solutions to those problems
An addendum to this STR describes system modification information, including file lists and changes to registry keys.
Note
HP Color LaserJet 2550 series printer
comparison
The following table contains descriptions of the three HP Color LaserJet 2550 series printers that are described in this STR.
Table 1-1. Features of the HP Color LaserJet 2550 series printers
Feature HP LaserJet 2550L HP LaserJet 2550Ln HP LaserJet 2550n HP Product
number
Q3702A Q3703A Q3704A
Memory ● 64 megabytes (MB) of random access memory (RAM) ● Expandable to 192 MB RAM ● One available DIMM slot for memory expansion and additional font support
● 64 MB of RAM
● Expandable to 192 MB RAM
● One available DIMM slot for memory expansion and additional font support ● 64 MB of RAM ● Expandable to 192 MB RAM ● One available DIMM slot for memory expansion and additional font support Speed ● Prints up to 20 pages per minute (ppm) in black-and-white for letter-size paper ● Prints up to 19 ppm in black-and-white for A4-size paper
● Prints up to 4 ppm in color for letter-and A4-size paper
● First page out speed: 16 seconds for black, 29 seconds for color
● Prints up to 20 ppm in black-and-white for letter-size paper ● Prints up to 19 ppm in black-and-white for A4-size paper
● Prints up to 4 ppm in color for letter-and A4-size paper
● First page out speed: 16
seconds for black, 29 seconds for color ● Prints up to 20 ppm in black-and-white for letter-size paper ● Prints up to 19 ppm in black-and-white for A4-size paper
● Prints up to 4 ppm in color for letter-and A4-size paper
● First page out speed: 16
seconds for black, 29 seconds for color
Connectivity ● A 2.0 hi-speed universal serial bus (USB) port ● IEEE-1284B parallel port ● Optional external HP Jetdirect print server ● A 2.0 hi-speed USB port ● IEEE-1284B parallel port ● Internal HP Jetdirect print server ● A 2.0 hi-speed USB port ● IEEE-1284B parallel port ● Internal HP Jetdirect print server
Feature HP LaserJet 2550L HP LaserJet 2550Ln HP LaserJet 2550n HP Product
number
Q3702A Q3703A Q3704A
Paper handling ● One multipurpose tray (tray 1) that holds up to 125 sheets of print media or 10 envelopes
● One optional 250-sheet tray (tray 2) for standard media sizes
● One optional 500-sheet tray (tray 3) for letter and A4 media sizes
Note
Optional tray 2 must be installed in order to install optional tray 3.
● One multipurpose tray (tray 1) that holds up to 125 sheets of print media or 10 envelopes
● One optional 250-sheet tray (tray 2) for standard media sizes
● One optional 500-sheet tray (tray 3) for letter and A4 media sizes
Note
Optional tray 2 must be installed in order to install optional tray 3.
● One multipurpose tray (tray 1) that holds up to 125 sheets of print media or 10 envelopes
● One 250-sheet tray (tray 2) for standard media sizes
● One optional 500-sheet tray (tray 3) for letter and A4 media sizes
Note
Tray 2 must be installed in order to install optional tray 3. Print ● 2400 dots per inch
(dpi) color output quality using HP Image Resolution Enhancement Technology (ImageREt) 2400 ● 600x600 dpi text and graphics output quality ● Printer control language (PCL) 6 ● HP postscript level 3 emulation ● 2000-page
capacity color print cartridges in cyan, yellow, and magenta
● 5000-page
capacity black print cartridge ● 2400 dpi color output quality using HP ImageREt 2400 ● 600x600 dpi text and graphics output quality ● PCL 6 ● HP postscript level 3 emulation ● 2000-page capacity color print cartridges in cyan, yellow, and magenta ● 5000-page capacity black print cartridge ● 2400 dpi color output quality using HP ImageREt 2400 ● 600x600 dpi text and graphics output quality ● PCL 6 ● HP postscript level 3 emulation ● 4000-page capacity color print cartridges in cyan, yellow, and magenta
● 5000-page capacity black print cartridge
Software availability and fulfillment
In-box file layout
The HP Color LaserJet 2550 printing-system software consists of two partitions: one for
installation using Windows operating systems, the other for Macintosh operating systems. The files include both documentation files and files required to install and uninstall the systems. For information about the file layout for the Macintosh partition of the HP Color LaserJet 2550 printing-system CD, see the HP Color LaserJet 2550 software CD, Macintosh Partition section of this guide.
HP Color LaserJet 2550 software CD, Windows partition
The files contained in the Windows partition of the HP Color LaserJet 2550 printing-system software CD reside in the following directories.
● Root directory ● Apps directory ● Autorun directory ● Drivers directory ● Temp directory ● Toolbox directory ● Webreg directory ● WU_Wizard directory
● <language> directories (where <language> stands for the individual languages on each CD
To view the files, insert the HP Color LaserJet 2550 printing-system software CD, right-click
Start, click Explore, and then select the CD-ROM drive.
CD language groupings and part numbers
The following table presents the part numbers and language groups for Windows of the software CD for the HP Color LaserJet 2550 series printers.
Table 1-2. CD language groupings for Windows CD Part Number Languages
1 Q3702-60103 ● English ● French ● Italian ● German ● Spanish ● Dutch ● Portuguese, Brazilian
CD Part Number Languages 2 Q3702-60104 ● English ● Danish ● Finnish ● Norwegian ● Swedish ● Turkish ● Hebrew 3 Q3702-60106 ● English ● Czech ● Hungarian ● Polish ● Russian ● Greek ● Arabic 4 Q3702-60107 ● English ● Traditional Chinese ● Simplified Chinese ● Korean ● Thai
Ordering software
To order the software if the CD is damaged or missing, contact Hewlett-Packard Support at the following Web site.
http://www.hp.com/support/software
If you need a replacement CD or newer version of the software than what shipped with the product, go to the following Web site.
http://www.hp.com/support/clj2550
Click CD Order Page to order, or click Download drivers and software to get the software update.
To request the software CD by phone, see the following Web site for the correct contact number for your country/region.
http://welcome.hp.com/country/us/en/wwcontact.html
Documentation availability and
localization
The documentation in the following table is available for the HP Color LaserJet 2550 series printer.
Table 1-3. User documentation availability and localization
Document name Languages Part Number Location
HP Color LaserJet 2550 User Guide
English Q3702-90905 The HP Color LaserJet
2550 User Guide is
available in electronic format on the HP Color LaserJet 2550 software CD.
This guide is also available by clicking
Manuals on the following
Web site. http://www.hp.com/ support/clj2550 Arabic Q3702-90901 Chinese, simplified Q3702-90917 Czech Q3702-90902 Danish Q3702-90903 Dutch Q3702-90904 Finnish Q3702-90906 French Q3702-90907 German Q3702-90908 Hebrew Q3702-90909 Hungarian Q3702-90910 Italian Q3702-90911 Korean Q3702-90912 Norwegian Q3702-90913 Portuguese, Brazilian Q3702-90914 Polish Q3702-90915 Russian Q3702-90916 Spanish, Castilian Q3702-90918 Swedish Q3702-90919 Thai Q3702-90921 Traditional Chinese Q3702-90920 Turkish Q3702-90922
Document name Languages Part Number Location HP Color LaserJet 2550 Start Guide ● Arabic ● Bulgarian ● Croatian ● Czech ● Danish ● Dutch ● English ● Estonian ● Finnish ● French ● German ● Greek ● Hebrew ● Hungarian ● Indonesian ● Italian ● Kazakh ● Korean ● Latvian ● Lithuanian ● Norwegian ● Polish ● Portuguese ● Romanian ● Russian ● Simplified Chinese ● Slovak ● Slovenian ● Spanish ● Swedish ● Thai ● Traditional Chinese ● Turkish ● Vietnamese
The part number for the HP Color
LaserJet 2550 Start Guide is
Q2669-90921.
The HP Color LaserJet
2550 Start Guide is
available in hardcopy and comes in the box with your HP Color LaserJet 2550 series printer. This guide is also available by clicking
Manuals on the following
Web site.
Document name Languages Part Number Location
HP Color LaserJet 2550 Release Notes
English N/A The HP Color LaserJet
2550 Release Notes are
available in electronic format on the HP Color LaserJet 2550 software CD. Arabic Chinese, simplified Czech Danish Dutch Finnish French German Hebrew Hungarian Italian Korean Norwegian Portuguese, Brazilian Polish Russian Spanish, Castilian Swedish Traditional Chinese Thai Turkish
Table 1-3. User documentation availability and localization (continued)
2
Software overview
This chapter provides information about the following topics:● Operating systems
● Software component information
● HP Print Screen utility
● HP Color LaserJet 2550 series printing-system software for Windows
● Available printer configurations
● Port communication
● Firmware upgrades
For information about the HP Color LaserJet 2550 series printing-system software for Macintosh systems, see Chapter 3, Macintosh software overview.
Operating systems
This section contains information about the following topics:
● Supported Windows operating systems
● Windows system requirements
● Printing from other operating systems
Supported Windows operating systems
The HP Color LaserJet 2550 series printing-system software supports the following operating systems.
Supported operating systems
Windows 98 supports only a parallel or network connection to the HP Color LaserJet 2550 series printer. Windows 98SE supports a USB, parallel, or network connection.
Note
The following Windows operating systems are fully supported through the software installer and drivers for these operating systems are available on the software CD that comes with the printer.
● Microsoft (R) Windows (R) 98
● Microsoft Windows Millennium Edition (Windows Me)
● Microsoft Windows 2000
● Microsoft Windows XP (32-bit)
Windows 95 is not a supported operating system for the HP Color LaserJet 2550 series printer.
Driver-only supported operating systems
The following operating systems have print driver-only support by the HP Color LaserJet 2550 series printing-system software.
● Microsoft Windows NT (R) 4.0 - included on the printing-system CD
● Microsoft Windows 2003 Server (32-bit) - included on the printing-system CD
● Microsoft Windows XP (64-bit) - available on the HP support Web site
http://www.hp.com/support/clj2550
You must use the Add Printer Wizard to install the printer driver for these operating systems.
● UNIX (R) (driver available only on the Web)
● Linux (driver available only on the Web)
● OS/2 (driver available only on the Web)
Windows system requirements
The HP Color LaserJet 2550 series printing-system software has the following minimum system requirements.
Windows supported operating system requirements
● Processor and RAM requirements:
● For Windows 98, Windows Me, Windows NT 4.0 (driver only), and Windows 2000: a computer with at least a Pentium (R) 166 MHz processor and 32 MB of RAM
● For Windows XP: a computer with at least a Pentium 233 MHz processor with 64 MB of RAM
● 150 MB or more of free hard disk space
● CD-ROM drive (required for installation)
● Works with USB and Hi-Speed USB systems and cables and dedicated IEEE-1284B bidirectional parallel port
If the parallel port has another device attached to it, such as an external storage device, the device must be disconnected or you must add an additional parallel port.
Note
Note
Printing from other operating systems
You can print to your HP Color LaserJet 2550 series printer from any operating system that complies with the PCL command language, such as O/S2, UNIX, or Linux systems.
UNIX systems require a Model Script to set up the UNIX environment to be able to print to the printer. Any generic HP LaserJet printer Model Script should work. These files are written and provided by the individual UNIX vendor. Users of HP-UX can check for availability of the Model Script and the support model from the following Web site.
http://www.hp.com/go/unixmodelscripts
Click the Support & Drivers link.
Linux users should check for the availability of drivers from the following Web site.
http://www.linuxprinting.org
The Linux drivers are provided by HP, but HP does not support them. These drivers are supported through the Linux community.
The HP Color LaserJet 2550 series printer drivers have been tested and are supported under Windows Terminal Server or Citrix Metaframe.
Software component information
This section contains information about the following topics:● New printing-system software features
● Software component availability
● Software component localization
New printing-system software features
The HP Color LaserJet 2550 series printing-system software includes new features since the release of the HP LaserJet 2500 series printer. New features for the HP Color LaserJet 2550 series printers include the following.
● New Installer.The HP Color LaserJet 2550 series printers include a new Installer that
improves the software installation process and supports either a hardware-first or a software-first installation.
● Software-first is the recommended installation method.
● In a hardware-first installation, the HP Color LaserJet 2550 series printing-system software uses two separate installers, which run together to properly set up the port and the printing-system software. If you cancel the installation after the hardware-first plug-and -play installer finishes, your installation consists of the print driver only.
● You have the option to perform a minimal installation, which consists of a print driver only.
● HP Toolbox.The HP Color LaserJet 2550 series printing-system software includes a
Web application to easily communicate with and manage your HP Color LaserJet 2550 series printer. The HP Toolbox allows you to monitor the status of the printer, examine and change printer settings, provides printer alert functionality, presents
troubleshooting and “How Do I” content, and allows access to HP instant support.
● HP Print Screen utility.
The HP Print Screen utility is a software application that enables you to print the current screen of the PC to the default printer. HP Print Screen also allows you to save the screen to an image file.
Software component availability
The following table lists the availability of the HP Color LaserJet 2550 series printing-system software components by operating system.
In the following table, "98/Me" refers to Windows 98 and Windows Me; "2K/XP" refers to Windows 2000 and Windows XP.
Table 2-1. Software component availability for the HP Color LaserJet 2550 series printers Component 98/Me 2K/XP UNIX Linux Drivers
HP traditional PCL 6 driver X HP traditional PS driver X
HP PCL 6 unidriver X
HP PS unidriver X
HP traditional PostScript Printer Description (PPD)
X X
UNIX Model Script X1
Linux printing drivers and model script X2
Note
Component 98/Me 2K/XP UNIX Linux Installers
Common Windows Installer X X
CD Browser X X
Fonts X X
.INF File (Add Printer) X X
Bidirectional communication
Network Bidirectional Communications X X Direct Connect Bidirectional
Communications
X X
Remote management and status
Web Jetadmin 3, 4
Note
HP recommends that you use Web Jetadmin version 7.6 or later with your HP Color LaserJet 2550 series printer.
X
Applet for Web Jetadmin3, 4 X
HP Toolbox version 2.9 X X
Online Documentation
HP Color LaserJet 2550 User Guide X X
HP Color LaserJet 2550 Readme5 X X
Help systems X X
Other
PS Fonts X X
HP Print Screen application X X
1 Click Support & Drivers on the following Web site.
http://www.hp.com/unixdriverscripts
2 Available through the following Web site.
http://www.linuxprinting.org
3 This information also applies to Windows NT 4.0.
4 This component is available through the following Web site.
http://www.hp.com/go/webjetadmin
5 This document is also available on the following Web site.
http://www.hp.com/support/clj2550_readme
Software component localization
The following table provides localization information about the printing-system software components for the HP Color LaserJet 2550 series printers.
Table 2-2. Software component localization by language, A-I Component 1 Operating system AR CS DA DE EL EN ES FI FR HE HU IT HP Toolbox 98, Me, 2000, XP X X X X X X X X X X X PCL 6, PS Traditional drivers 98, Me X X X X X X X X X X X X PCL 6, PS Unidrivers 2000, XP X X X X X X X X X X X X Common Windows Installer 98, Me, 2000, XP X X X X X X X X X X X X
Online manuals 98, Me, 2000, XP X X X X X X X X X X X
Online Help 98, Me, 2000, XP X X X X X X X X X X X X
Web Jetadmin Applet
2000, XP, NT 4.0 X X X X X X X X X
1 Components that are not available in a specific language are supported in English.
Table 2-3. Language key A-I
AR = Arabic CS = Czech DA = Danish DE = German EL = Greek EN = English ES = Spanish FI = Finnish FR = French HE = Hebrew HU = Hungarian IT = Italian
Table 2-4. Software component localization by language, K-Z
Component 1 Operating system KO NL NO PL PT RU SV TH TR ZH
CN ZH TW HP Toolbox 98, Me, 2000, XP X X X X X X X X X X X PCL 6, PS Traditional drivers 98, Me X X X X X X X X X X X PCL 6, PS Unidrivers 2000, XP X X X X X X X X X X X Common Windows Installer 98, Me, 2000, XP X X X X X X X X X X X
Online manuals 98, Me, 2000, XP X X X X X X X X X X X
Online Help 98, Me, 2000, XP X X X X X X X X X X X
Component 1 Operating system KO NL NO PL PT RU SV TH TR ZH CN ZH TW Web Jetadmin Applet 2000, XP, NT4.0 X X X X X X X X X X
1 Components that are not available in a specific language are supported in English.
Table 2-5. Language key, L-Z
KO = Korean NL = Dutch NO = Norwegian PL = Polish PT = Portuguese RU = Russian SV = Swedish TH = Thai TR = Turkish ZHCN = Simplified Chinese ZHTW = Traditional Chinese
HP Software Update utility
The HP Software Update utility is installed with the HP Color LaserJet 2550 printing-system software. The HP Software Update utility provides an easy and convenient way to keep your HP software programs and HP devices up to date. The HP Software Update utility locates the latest updates that you need for the HP hardware and software installed on your system and gives you the choice of which to install.
You can find the HP Software Update utility by clicking Start, then clicking Programs, then clicking HP, and then clicking HP Software Update.
From the Welcome screen, you can perform the following tasks:
● Configure the HP Software Update utility
● View the data collected by the HP Software Update utility
● View HP’s privacy policy
● View frequently asked questions about the HP Software Update utility
● View the End User License Agreement
● Send feedback to HP
The following illustration shows the Welcome screen for the HP Software Update utility.
Figure 2-1. Welcome screen - HP Software Update
At the time of the writing of this manual the only update available is an update to HP Software Update version 3.0.1.
Figure 2-2. New software is available screen - HP Software Update
HP Print Screen utility
HP Print Screen is utility software that enables you to print the current screen of the PC to the default printer. HP Print Screen also allows you to save the screen to an image file.
Installation
Administrator installations do not install the HP Print Screen application or the HP Web Update utility.
HP Print Screen is a self-contained application that is installed silently when you install the HP Color LaserJet 2550 printing-system software.
To launch HP Print Screen, click Start, click Programs, click HP, and then click HP Print
Screen. The configuration dialog box provides the option for running HP Print Screen when
Windows is started.
The following path is the installation location for the HP Print Screen utility. <User’s desired location>\HP\HP PRINT SCREEN
Note
HP Print Screen is removed from your PC when you remove the HP Color LaserJet 2550 printing-system software from your computer.
The HP Print Screen utility supports the same operating systems as the HP Color LaserJet 2550 printing-system software. To see a list of supported operating systems, see Supported Windows operating systems.
Activating the utility
The HP Print Screen utility can only run by clicking Start, Programs, HP, and then clicking HP
Print Screen. The utility is then run as a system tray icon, which allows printing of the current
screen when you press the PrtScn key or the Alt + PrtScn keys on the keyboard.
The configuration dialog box also appears when you press the PrtScn key or the Alt + PrtScn keys on the keyboard
The configuration dialog box can be launched in any of the following ways.
● By clicking Start, clicking Programs, clicking HP, and then clicking HP Print Screen
● By pressing the PrtScn key or the Alt + PrtScn keys on the keyboard once the HP Print Screen icon displayed in the system tray
● By clicking Configure from the context menu after clicking the right mouse button when the mouse is over the HP Print Screen icon in the system tray
Features
The software starts by displaying the HP Print Screen icon in the system tray.
Figure 2-3. HP Print Screen - system tray icon
Note
Once this icon appears, if you press the PrtScn (Print Screen) key or the Alt + PrtScn keys on the keyboard, a configuration dialog box is launched.
Figure 2-4. HP Print Screen - configuration dialog box
From the configuration dialog box, you can perform the following tasks.
● Print the current screen by clicking Print Screen.
● Save the screen to an image file by clicking Save Screen.
● The keys pressed on the keyboard determine the current screen. If you use the HP Print Screen interface, the entire desktop is captured. If you press Alt + PrtScn keys on your keyboard, the active window is captured.
● After HP Print Screen is launched, pressing the PrtScn key or the Alt + PrtScn keys does not update the HP Print Screen dialog box after it is already open.
● The HP Print Screen preview always displays the last contents of the clipboard (in bitmap format only) before the HP Print Screen dialog box was opened.
● Control the orientation of the screen before printing to the default printer or before saving to an image file
● Enable or disable the option to have the HP Print Screen utility run automatically when you start Windows.
● If you have selected the Automatically print when the Print Screen button is
pressed option and then pressed the PrtScn key or the Alt + PrtScn keys on your
● All settings of this dialog box are sticky and have the following default settings.
● Do not start with Windows
● Orientation is landscape
● Automatically open the configuration box when you press the PrtScn key or the Alt
+ PrtScn keys on your computer keyboard
● Context sensitive help is provided by clicking the ? and then clicking the control on the configuration dialog box that you want information about.
● HP Print Screen is localized in the following languages:
● Czech ● Danish ● Dutch ● English ● Finnish ● French ● German ● Greek ● Hungarian ● Italian ● Korean ● Norwegian ● Polish ● Portuguese (Brazilian) ● Russian ● Spanish ● Swedish ● Simplified Chinese ● Traditional Chinese ● Turkish
HP Color LaserJet 2550 series
printing-system software for Windows
The HP Color LaserJet 2550 series printers include the following software components and programs for Microsoft Windows operating systems:
Table 2-6. Software components for Windows Components Description
HP installer Installs HP Color LaserJet 2550 series printing-system software based on the hardware it detects from the host computer.
Uninstaller Removes files and folders installed when the HP Color LaserJet 2550 series printing-system software was originally installed on the computer.
Components Description
Scrubber utility Removes files and folders installed when the HP Color LaserJet 2550 series printing-system software was originally installed on the computer. HP Toolbox Provides an interface through your Web browser to manage the HP Color
LaserJet 2550 series printers. Use the HP Toolbox to perform the following tasks:
● Monitor the status of your HP Color LaserJet 2550 series printer
● Change the print settings for your HP Color LaserJet 2550 series printer
● Find troubleshooting and "How-To" information for performing basic tasks
● Configure and receive Status Alerts when certain events occur or conditions exist on your HP Color LaserJet 2550 series printer Driver software Allows you to print with the computer and the HP Color LaserJet 2550
series printer. This software includes the following drivers:
● The PCL 6 printer driver is always installed by default.
● The PostScript (PS) printer driver and PostScript Printer Description (PPD) file for printing with HP postscript level 3 emulation. This driver is not installed by default. To install the PS driver, use the Custom installation or the Add Printer wizard.
Online Help Provides help for using the software for the HP Color LaserJet 2550 series printers.
The user documentation for these printers is included on the installation CD as both .CHM (online help) files and Adobe Acrobat (R) .PDF files. The software CD uses a version of Adobe Acrobat Reader that remains on the CD and does not need to be installed on the computer. However, you need a Web browser installed on the computer to view the contents from any .CHM file.
Available printer configurations
This section contains information about the following topics:● Software features by connection type
● Supported configurations
Software features by connection type
The HP Color LaserJet 2550 series printers can function in one of three installations:
● Directly connected to a computer. If the printer is connected to a computer running Windows 98, Windows Me, Windows NT 4.0, Windows 2000, or Windows XP, you can share the printer with other network users through Windows sharing.
● Connected to a network through the internal HP Jetdirect print server (HP Color LaserJet 2550Ln and HP Color LaserJet 2550n only).
● Connected to a network through an optional external HP Jetdirect print server (HP Color LaserJet 2550L only).
Supported configurations
This section includes information about the following topics:
● Direct connection
● Network connections
Direct connection
In the direct (or local) configuration, the HP Color LaserJet 2550 series printer is connected directly to the host computer with an IEEE-1284B parallel or Universal Serial Bus (USB) cable. In this configuration, the printer is not shared. A single user has complete physical control over the printer. You can gain access to all of the capabilities of the printer in this configuration.
Network connection options
The following networking options are available for the HP Color LaserJet 2550 series printers.
● Local connection using Microsoft peer-to-peer networking (Windows only)
● Networked using the internal HP Jetdirect print server (HP Color LaserJet 2550Ln and 2550n only)
● Networked with an optional, external HP Jetdirect print server (HP Color LaserJet 2550L only)
Local connection using Microsoft peer-to-peer networking (Windows only)
Microsoft Windows allows a person to share a local printer over the network. The operating system handles all of the networking issues. The printer will print in this configuration, but it will not have access to the HP Toolbox. Also, because Microsoft peer-to-peer networking is
unidirectional, network users do not receive printer status messages when they print to the printer. HP does not support vending drivers across operating systems that have different printer driver architectures, such as HP Traditional drivers and HP Unidrivers. To use mixed operating systems, you must install an alternate print driver and download the driver for the specific operating system as described in the HP customer support document HP Color LaserJet and
LaserJet Printers - MS Windows NT 4.0 through MS Windows 2000 and beyond, Print Driver Issues for Operating in a Mixed Operating System Environment.
Note
System requirements for peer-to-peer networking
The network computers that will be using the HP Color LaserJet 2550 series printing-system software need to meet the same requirements as a direct connection for operating systems, processor type and speed, and available hard disk space.
Networked using the internal HP Jetdirect print server (HP Color LaserJet 2550Ln and 2550n only)
In this configuration, your HP Color LaserJet 2550Ln or HP Color LaserJet 2550n printer is connected to a network through the internal HP Jetdirect print server that comes standard with the printer. The printer can be under the direct control of a single user or in a common area with other networked resources. All users on operating systems that support the full printer software have access to the full functionality of the printer.
Networked with an optional, external HP Jetdirect print server (HP Color LaserJet 2550L only)
In this configuration, your HP Color LaserJet 2550 series printer is connected to a network through an HP Jetdirect print server, such as the HP Jetdirect 300X and 500X (parallel) or the HP Jetdirect en3700 (USB) print servers. The printer can be under the direct control of a single user or in a common area with other networked resources. All users on operating systems that support the full printer software have access to the full functionality of the printer. When networking using a supported optional, external HP Jetdirect print server, you are able to perform nearly all of the functions just as if your HP Color LaserJet 2550 series printer was directly connected.
System requirements for networking using an external HP Jetdirect print server
The following are required for your HP Color LaserJet 2550 series printer to work on an HP Jetdirect network connection.
● An installed network using the TCP/IP or IPX/SPX network protocol.
If you are using the TCP/IP protocol, you must configure the HP Jetdirect print server for a direct peer-to-peer connection from the computer to the printer for network users to have the full functionality of your HP Color LaserJet 2550 series printer.
If you are setting up peer-to-peer printing ("Windows sharing") on a Windows 98, Windows Me, Windows NT 4.0, Windows 2000, or Windows XP network, you can use the driver installation software to print directly to the printer.
● A cable for your type of network connections (not included). This cable is used to connect the HP Jetdirect print server to a network port.
● A supported HP Jetdirect external print server. The model used depends on the type of network you have and how many HP Color LaserJet 2550 series printers (or other devices) you want to connect to the print server.
The following HP Jetdirect external print servers are supported.
● HP Jetdirect WP110 (J6062A). Use this model to connect your HP Color LaserJet
2550 series printer to your 802.11b wireless network for Windows or Macintosh computers.
● Supports both Ad Hoc and Infrastructure operating modes
● 802.11b wireless
● Parallel 1284.4
● Full feature set
● Customer upgradeable
● HP Jetdirect 170X (J3258C) . Use this model if you have a 10-Base-T network, and only
need to connect the HP Color LaserJet 2550 series printer to this print server. This print server is not compatible with Mac systems.
Features include:
● 10/100 BaseT Ethertwist
● Parallel 1284.4
● Value Line feature set
● Non-upgradeable
● HP Jetdirect 175X (J6035C). Use this model if you have a 10-Base-T or a 100-Base-T
network, and only need to connect your HP Color LaserJet 2550 series printer to this print server.
● 10/100 BaseT Ethertwist
● USB 1.1
● Value Line feature set
● Non-upgradeable
● HP Jetdirect 300X (J3263A or J4101B). Use this model to connect printers to your Fast
Ethernet network or if your require high-performance 10/100Base-TX solutions for network printing. These models integrate seamlessly into the 3Com Officeconnect suite of small business networking products.
● Fast Ethernet, Ethernet, 802.3
● RJ45 (10/100 Base-TX)
● Single port (parallel)
You can check the firmware revision number by printing a configuration page for the HP Jetdirect print server. If the firmware version is not H.08.00 or J.08.00 or higher, upgrade the firmware before using the HP Jetdirect external print server with your HP Color LaserJet 2550 series printer. See the documentation that came with the HP Jetdirect print server for more information about upgrading the firmware.
You can download a firmware upgrade from the following Web site.
http://www.hp.com/go/webjetadmin_firmware
● HP Jetdirect 380X (J6061A). This model includes external wireless and is compatible with
all firmware versions. It connects one printer to any 802.11b wireless Ethernet.
● 802.11b wireless
● USB 1.1
● Full feature set
● Customer upgradeable
Note
● HP Jetdirect 500X (J3265A). Use with firmware revision J.08.00 or higher. Use this model
if you have a BNC (10Base2), 10-Base-T, or 100-Base-TX network, and would like to connect your HP Color LaserJet 2550 series printer and up to two other devices to this print server. This print server must be set up on Port 1.
● 10/100 BaseT Ethertwist
● (3) Parallel 1284.4 ports
● Full feature set,
● Customer upgradeable
You can check the firmware revision number by printing a configuration page for the HP Jetdirect print server. If the firmware version is not H.08.00 or J.08.00 or higher, upgrade the firmware before using the HP Jetdirect external print server with your HP Color LaserJet 2550 series printer. See the documentation that came with the HP Jetdirect print server for more information about upgrading the firmware.
You can download a firmware upgrade from the following Web site.
http://www.hp.com/go/webjetadmin_firmware
● HP Jetdirect EN3700 (J7942A). Use with firmware revision A.25.00 or higher. Use this
model if you have a 10Base-T or a 100Base-TX network and only need to connect your HP Color LaserJet 2550 printer to this print server.
● 10Base-T
● 100Base-TX
● Customer upgradeable
Port communication
This section provides information on the following topics:
● Port communication overview
● Parallel port connections
● USB port connections
● Device conflicts in Windows
Overview
The HP Color LaserJet 2550 series printers include both an IEEE-1284B parallel port and a USB port.
The HP Color LaserJet 2550 series printers can be connected with either the IEEE-1284B port or the USB port.
For the HP Color LaserJet 2550Ln or 2550n models, use the internal HP Jetdirect print server to connect more than one computer to one HP Color LaserJet 2550 series printer. For the HP Color LaserJet 2550L model, you must use an optional external HP Jetdirect print server to connect more than one computer to the one HP Color LaserJet 2550 series printer.
Note
Parallel port connections
The HP Color LaserJet 2550 series printers require a parallel port featuring a bidirectional data bus to be directly connected to the computer. A port which is referred to as an enhanced capabilities port (ECP) or IEEE-1284B qualifies.
Extended parallel port only (EPP-only) or unidirectional ports are not supported. However, some ports can be set to EPP/ECP through the CMOS setup or a jumper setting, which is supported.
Other parallel port devices
Your HP Color LaserJet 2550 series printer must be directly connected to the computer parallel port. If you have a switch box or other device connected to the parallel port, you must disconnect it prior to connecting and using your HP Color LaserJet 2550 series printer. Another option would be to have two parallel ports installed on the computer. You can use parallel port expansion cards, but HP does not support them.
Changing parallel port modes
This section provides instructions to help you ensure that the parallel port is configured to provide the best performance with your HP Color LaserJet 2550 series printer.
The parallel port mode determines how the parallel port performs with your HP Color LaserJet 2550 series printer. This mode can default to different settings. Unfortunately, the HP Color LaserJet 2550 series printing-system software cannot automatically select the best setting. Therefore, you need to check this setting yourself. ECP mode generally provides the best printing performance.
Different basic input/output system (BIOS) options frequently exist within a computer
manufacturer's range of printers. Changing the parallel port mode is similar for all computers if they have the capability built in. See your computer documentation for specific instructions about changing the parallel mode for your computer.
Even though the label on the parallel port mode says ECP, it might not follow the protocol. If the port mode option you click does not work, then try another option in the Setup. If your computer does not have the ECP capability built in, you can install an external parallel port card to add this functionality.
In addition to the parallel port mode being set incorrectly, other areas of potential parallel port conflict might exist involving software and hardware from other manufacturers. If none of the options in the Setup allow your HP Color LaserJet 2550 series printer to communicate with the computer, or you have other devices that need a parallel port, you can add an external ECP parallel port card to your computer. Then, connect your HP Color LaserJet 2550 series printer to one of the parallel ports and connect the other devices you have to the other parallel port. These parallel port cards are available at computer stores and allow your HP Color LaserJet 2550 series printer to communicate with your computer without conflicting with other devices.
USB port connections
USB version 2.0 is an input/output mode that is supported by both PCs and Macs. A wide variety of consumer devices, such as digital cameras and scanners, also support USB. Version 2.0 is the current standard. Note that the HP Color LaserJet 2550 series printers are compatible with USB version 2.0 specifications.
There is a distinction between a USB Host and a USB Device. The HP Color LaserJet 2550 series printers are USB Devices. They can only connect to a USB Host or a USB Hub.
Device conflicts in Windows
When two-way communication cannot be established with the HP Color LaserJet 2550 series printer, the Windows Device Manager might show a conflict. Conflicts should be resolved immediately before continuing to troubleshoot two-way communication issues. The following sections contain a few guidelines for identifying and resolving these conflicts.
This process applies to both USB and parallel port devices. However, USB devices are only supported in Windows 98SE, Windows Me, Windows 2000, and Windows XP.
Opening the Windows Device Manager
Follow these steps to open the Windows Device Manager.
1 For Windows 98, Windows Me, and Windows 2000, click Start, click Settings, and then click Control Panel.
For Windows XP, click Start, and then click Control Panel.
2 Double-click the System icon.
3 On the Hardware tab, click Device Manager. In Windows 98, click the Device Manager tab.
Check for device conflicts
Follow these steps to check for device conflicts.
1 Look for devices that appear on the list with a yellow exclamation mark (!) or a red X .
2 Identify port conflicts by double-clicking Port or by clicking the plus sign (+). Conflicts here usually interfere with two-way communication.
3 To check the status of a device, click the device name, and then click Properties. The
Device Status appears in the middle of the dialog box.
4 To check the Conflicting Device list, click the device name, and then click Properties. Click the Resources tab, and look at the Conflicting Device list at the bottom of the dialog box.
5 Click the plus sign (+) to the left of Open the Other Devices. Misidentified or noncategorized devices are placed here.
Note
