● Troubleshooting tab
● Alerts tab
● Documentation tab
Status tab
The Status tab contains the following pages.
● Device Status page
● Supplies Status page
● Print Info Pages page
140 Configuration options for the HP Toolbox EN
Device Status page
The Device Status page shows device status messages from the device. The Device Status page also displays some pertinent printer information and device settings.
Figure 5-1. Device Status page - 1 of 2
Figure 5-2. Device Status page - 2 of 2
Two lines of status messages are displayed for each device status state. The following table shows the available status messages.
Table 5-2. HP Toolbox status messages Device Status State
Description
Event Log code (if one exists)
Line 1 Text Line 2 Text
Printing and Printer Alerts
Ready Ready
Job Cancel Canceling Print
Power On Initializing...
Cleaning Page Cleaning... Wait 1-3 minutes.
Processing Job Printing document
Paper Out (in all trays) LOAD PAPER Load the size
required for the print job.
142 HP Toolbox section EN
Device Status State Description
Event Log code (if one exists)
Line 1 Text Line 2 Text
20 Insufficient Memory 30016 MEMORY IS LOW The device has
insufficient memory to print the page. To continue, do one of the following: press GO to print a partial page, reduce the complexity of the page, or add memory to the device.
Top Cover is open CLOSE TOP COVER The top cover must
be closed before printing can continue.
Manual Feed MANUALLY FEED Load the necessary
paper in Tray 1 OR, if usable paper is already in Tray 1, press the GO button at the device
Paper Jam 40022 PAPER JAM Clear all jammed
paper from inside the trays, under the imaging drum, and inside the rear door.
Then open and close the top cover.
Paper Mispick NO PAPER PICKUP Check that paper is
loaded correctly, then press the GO button at the device.
Invalid Personality 35031 CHOSEN PERSONALITY
NOT AVAILABLE
The print job was aborted. Try to reprint the document with the appropriate driver for your print.
To continue, click Go on the Device Status Page, or press the GO button at the device.
Initiate Color Calibration Calibrating...
Rotating carousel to Table 5-2. HP Toolbox status messages (continued)
Device Status State Description
Event Log code (if one exists)
Line 1 Text Line 2 Text
Rotating carousel to cyan Rotating to cyan Rotating carousel to black Rotating to black EDOS (Extended door
open state)
Pausing 10 seconds To continue press GO, or to rotate carousel press the ROTATE
CAROUSEL button at the device.
Yellow Low - ORDER YELLOW
CARTRIDGE
Magenta Low ORDER MAGENTA
CARTRIDGE
Cyan Low ORDER CYAN
CARTRIDGE
Black Low ORDER BLACK
CARTRIDGE
Table 5-2. HP Toolbox status messages (continued)
144 HP Toolbox section EN
Device Status State Description
Event Log code (if one exists)
Line 1 Text Line 2 Text
Imaging Drum Low ORDER IMAGING DRUM The low threshold
has been reached.
Multiple Supplies Low ORDER SUPPLIES Multiple supplies
have reached the
Out of Paper in tray 1 LOAD TRAY 1 <PAPER
SIZE>
Load the requested paper in the specified tray.
Out of Paper in tray 2 LOAD TRAY 2 <PAPER
SIZE>
Load the requested paper in the specified tray.
Out of Paper in tray 3 LOAD TRAY 3 <PAPER
SIZE>
Load the requested paper in the specified tray.
Letter Paper Size Letter (to be shown with
status of load tray 1/2/3)
Legal Paper Size Legal (to be shown with
status of load tray 1/2/3)
A4 Paper Size A4 (to be shown with
status of load tray 1/2/3)
Executive Paper Size Executive (to be shown
with status of load tray 1/2/3)
COM10 Paper Size Envelope #10 (to be shown
with status of load tray 1/2/3)
Monarch Paper Size Envelope Monarch (to be
shown with status of load tray 1/2/3)
C5 Paper Size Envelope C5 (to be shown
with status of load tray 1/2/3)
DL Paper Size Envelope DL (to be shown
with status of load tray 1/2/3) Table 5-2. HP Toolbox status messages (continued)
Device Status State Description
Event Log code (if one exists)
Line 1 Text Line 2 Text
B5 Paper Size B5 (ISO) (to be shown with
status of load tray 1/2/3)
B5 Env Paper Size Envelope B5 (to be shown
with status of load tray 1/2/3)
Custom Paper Size Custom (to be shown with
status of load tray 1/2/3)
JB5 Paper Size B5 (JIS) (to be shown with
status of load tray 1/2/3)
JPostcard Paper Size Postcard (JIS) (to be
shown with status of load tray 1/2/3)
JDoublePostcard Paper Size
Double Postcard (JIS) (to be shown with status of load tray 1/2/3)
A5 Paper Size A5 (to be shown with
status of load tray 1/2/3)
Foolscap Paper Size 8.5X13 (Foolscap) (to be
shown with status of load tray 1/2/3)
16K Paper Size 16K (to be shown with
status of load tray 1/2/3)
Manual Duplex Manual duplex Press
ENTER Unexpected Size Error
41.3
UNEXPECTED PAPER SIZE
Either load the size required for the print job then press the GO button at the device, OR cancel the job.
Feed delay misprint MISPRINT The printed page
has been incorrectly placed on the paper.
To continue, click Go on the Device Status page, or press the GO button at the device.
TOP detect error or beam detect malfunction
ENGINE ERROR To continue, click
Go on the Device Status page, or press the GO button at the device.
Table 5-2. HP Toolbox status messages (continued)
146 HP Toolbox section EN
Device Status State Description
Event Log code (if one exists)
Line 1 Text Line 2 Text
Yellow incorrect INCORRECT YELLOW
CARTRIDGE
The cartridge is in the incorrect position.
Magenta incorrect INCORRECT MAGENTA
CARTRIDGE
The cartridge is in the incorrect position.
Cyan incorrect INCORRECT CYAN
CARTRIDGE
The cartridge is in the incorrect position.
Black incorrect INCORRECT BLACK
CARTRIDGE
The cartridge is in the incorrect position.
Yellow missing INSTALL YELLOW
CARTRIDGE
The print cartridge is missing.
Magenta missing INSTALL MAGENTA
CARTRIDGE
The print cartridge is missing.
Cyan missing INSTALL CYAN
CARTRIDGE
The print cartridge is missing.
Black missing INSTALL BLACK
CARTRIDGE
The print cartridge is missing.
Imaging drum missing INSTALL IMAGING DRUM The imaging drum is
missing.
More than one toner missing
INSTALL SUPPLIES Multiple supplies are missing. For more information, click Supplies Status.
Non-HP Yellow Cartridge 10303 NON HP YELLOW CARTRIDGE INSTALLED
Any printer repair required as a result of using non-HP or unauthorized supplies is not covered under warranty. To use this cartridge, override by pressing the CANCEL JOB button at the device.
Non-HP Magenta Cartridge
10302 NON HP MAGENTA
CARTRIDGE INSTALLED
Any printer repair required as a result of using non-HP or unauthorized supplies is not covered under warranty. To use this cartridge, override by pressing the CANCEL JOB button at the device.
Table 5-2. HP Toolbox status messages (continued)
Device Status State Description
Event Log code (if one exists)
Line 1 Text Line 2 Text
Non-HP Cyan Cartridge 10301 NON HP CYAN
CARTRIDGE INSTALLED
Any printer repair required as a result of using non-HP or unauthorized supplies is not covered under warranty. To use this cartridge, override by pressing the CANCEL JOB button at the device.
Non-HP Black Cartridge 10300 NON HP BLACK
CARTRIDGE INSTALLED
Any printer repair required as a result of using non-HP or unauthorized supplies is not covered under warranty. To use this cartridge, override by pressing the CANCEL JOB button at the device.
Non-HP Image Drum 10304 NON HP IMAGING DRUM
INSTALLED
Any printer repair required as a result of using non-HP or unauthorized supplies is not covered under warranty. To use this cartridge, override by pressing the CANCEL JOB button at the device.
Non-HP in use NON HP SUPPLY IN USE Ready
Unauthorized Yellow required as a result of using non-HP or unauthorized supplies is not covered under warranty. To use this cartridge, override by pressing the CANCEL JOB button at the device.
Table 5-2. HP Toolbox status messages (continued)
148 HP Toolbox section EN
Device Status State Description
Event Log code (if one exists)
Line 1 Text Line 2 Text
Unauthorized Magenta required as a result of using non-HP or unauthorized supplies is not covered under warranty. To use this cartridge, override by pressing the CANCEL JOB button at the device.
Unauthorized Cyan Cartridge
10321 UNAUTHORIZED CYAN
CARTRIDGE INSTALLED
Any printer repair required as a result of using non-HP or unauthorized supplies is not covered under warranty. To use this cartridge, override by pressing the CANCEL JOB button at the device.
Unauthorized Black Cartridge
10320 UNAUTHORIZED BLACK
CARTRIDGE INSTALLED
Any printer repair required as a result of using non-HP or unauthorized supplies is not covered under warranty. To use this cartridge, override by pressing the CANCEL JOB button at the device.
Yellow out REPLACE YELLOW
CARTRIDGE
The out threshold has been reached.
The supply must be replaced before printing can continue.
Magenta out REPLACE MAGENTA
CARTRIDGE
The out threshold has been reached.
The supply must be replaced before printing can continue.
Cyan out REPLACE CYAN
CARTRIDGE
The out threshold has been reached.
The supply must be replaced before printing can continue.
Table 5-2. HP Toolbox status messages (continued)
Device Status State Description
Event Log code (if one exists)
Line 1 Text Line 2 Text
Black out REPLACE BLACK
CARTRIDGE
The out threshold has been reached.
The supply must be replaced before printing can continue.
Imaging Drum out -19728 REPLACE IMAGING DRUM The out threshold
has been reached.
The supply must be replaced before printing can continue.
Multiple supplies out REPLACE SUPPLIES Multiple supplies
have reached the out threshold. The supplies must be replaced before printing can continue.
Yellow E-label error 10003 SUPPLY MEMORY
ERROR ON <SUPPLY>
Unable to read the supply data. Re-install the supply. If the error reappears, contact support.
Magenta E-label error 10002 SUPPLY MEMORY
ERROR ON <SUPPLY>
Unable to read the supply data. Re-install the supply. If the error reappears, contact support.
Cyan E-label error 10001 SUPPLY MEMORY
ERROR ON <SUPPLY>
Unable to read the supply data. Re-install the supply. If the error reappears, contact support.
Black E-label error 10000 SUPPLY MEMORY
ERROR ON <SUPPLY>
Unable to read the supply data. Re-install the supply. If the error reappears,
Unable to read the supply data. Re-install the supply. If the error reappears,
Unable to read the supply data. Re-install the supply. If the error reappears, contact support.
Table 5-2. HP Toolbox status messages (continued)
150 HP Toolbox section EN
Device Status State Description
Event Log code (if one exists)
Line 1 Text Line 2 Text
Reinstall fuser 50014 REINSTALL FUSER The fuser is not
installed correctly.
Turn the device off, ensure the fuser is fully seated, then verify that the blue latches are in the down and locked position.
Critical Error Messages
Scanner Error 50005 52 SCANNER ERROR To continue, turn the
device off then on.
Fan Motor Error 50006 57 FAN ERROR To continue, turn the
device off then on.
Engine Comm Error 50007 ENGINE
COMMUNICATION ERROR
To continue, turn the device off then on.
Page Punt 30017 PAGE TOO COMPLEX To continue, click
Go on the Device Status page, or press the GO button at the device. The print job may not print as expected.
Low Fuser Error 50008 50.1 FUSER ERROR To continue, turn the
device off. Ensure the fuser is fully seated, then turn the device on.
Slow Fuser Error 50009 50.2 FUSER ERROR To continue, turn the
device off. Ensure the fuser is fully seated, then turn the device on.
High Fuser Error 50010 50.3 FUSER ERROR To continue, turn the
device off. Ensure the fuser is fully seated, then turn the device on.
Top Sensor Error 50031 SENSOR ERROR To continue, turn the
device off then on.
Carousel rotate error 50025 54.2 PRINTER ERROR To continue, turn the device off then on.
Table 5-2. HP Toolbox status messages (continued)
Device Status State Description
Event Log code (if one exists)
Line 1 Text Line 2 Text
58.3 DCC memory error 50021 58.3 PRINTER ERROR To continue, turn the device off then on.
59.A0 Motor Rotation Error
50024 59.A0 PRINTER ERROR To continue, turn the device off then on.
59.C0 Developer Motor Rotation Error
50023 59.C0 PRINTER ERROR To continue, turn the device off then on.
T2 Clutch error 50022 T2 CLUTCH ERROR To continue, turn the
device off then on.
Supplies Status page
The Supplies Status page displays the status of all of the supplies used by the printer, including the black, cyan, magenta, and yellow print cartridges and the imaging drum. This page also provides a link for return and recycling information.
Table 5-2. HP Toolbox status messages (continued)
152 HP Toolbox section EN
Figure 5-3. Supplies Status page
Print Info Pages page
The Print Info Pages page provides users the ability to easily print out the internal special pages that are generated by the device.
Figure 5-4. Print Information Pages page