Ellucian Cloud Services. Joe Street Cloud Services, Sr. Solution Consultant

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Ellucian Cloud Services

Joe Street

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Confidentiality Statement

The information contained herein is considered proprietary and

highly confidential by Ellucian Managed Services Inc. (Ellucian).

Any release of this information to third parties will likely cause

substantial harm to the competitive positions of Ellucian.

This information is provided in response to, and for the exclusive

consideration of, those parties directly participating in meetings with

Ellucian.

Ellucian should be informed of any request by a third party to

inspect or copy any of the information contained herein. In no event,

should any such inspection or copying be permitted without sufficient

advance notice to Ellucian to permit it to pursue any remedies

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Today’s Higher Education IT Environment

- Use & Users

- Data

- Transactions

- Interconnections

- New Technology

- Expectations

- Resources

- Budgets

- Predictability

- Patience

Increa

se

d

De

mand

_Less

tool

s

for

success

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Cloud Adoption in Higher Education

68%

52%

53%

42%

40%

38%

35%

34%

21%

Library

Management

Systems

Bookstore

Management

Web Servers

Student Portal

Learning

Management

Systems

Web Content

Management

ERP

Messaging

Collaboration

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How Can Ellucian Cloud Services Help?



Reduce Risk



Provide up-to-date expertise and experience



Strategically oriented IT organization



Allow existing resources to focus on strategic priorities



Reduce total cost of ownership



Improved Return on Investment

• Application Hosting Services (AHS)

• Application Management Services (AMS)

Cloud

Services

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Application Management Services

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Application Management Services (AMS)

Application Management Service

Application Administration

Database Administration

Operating System

Administration

Monitorin

g

24 x7

E

merg

en

cy

Supp

or

t

Engagement Management

ITS

M

Portal

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AMS: Engagement Management

Experienced, single point of contact:

 Open communications, interaction,

and reporting

 Direct and coordinate

 Transition planning and execution

 Manage deliverables

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AMS: Administration Services



Application, Database and Systems

Administration



Expertise and Experience on Demand



Day-to-Day Operations

 Performance tuning, and Log review

 Patching, upgrades, and maintenance

 Monitoring & Troubleshooting

 Backup and Recovery administration

 Registration Health Check (2 per year)

 Cloning of Production Environment to

non-Production Environments

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Application Hosting Services

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Application Hosting Services (AHS)



Cloud Infrastructure

 Top Tier Facility

 Disaster Recovery

 Private Cloud



Enterprise Operations

Center (EOC)



Security Services



ITIL v3 Processes

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Application Hosting Services

Facilities & Infrastructure

Compute

Storage

Network

Virtualization & Abstraction

Platform

Applications

Security & Compliance

Process & Governance

Au

toma

tion

Use

r Ex

pe

rie

nce

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24x7 team of engineers and analysts providing:



Multilayer monitoring

 SLA Reporting

 Trending



Notification Response

 Ticket generation

 Triage support

 Alerting

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AHS: Ellucian’s Cloud Security Framework

• Vulnerability Management

• Red-Blue Team Exercises

• Penetration Testing

• Role-Based Training

• 24x7 Incident Response

Team

• In-House Forensic Analysis

• Internal Security Auditing

• Liaison with law

enforcement

• Transport Data

Encryption/ Encryption at

Rest (via CDD)

• CIS benchmarking

• FISMA capable

• Litigation hold support

• Password

• Data Classification

• Portable Devices

• Access Control

• KeePass

Databases

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AHS: Data Security in the Ellucian Cloud

Process

Technology

People

• Training for handling

protected data

• Policy training

• Dedicated Security

Response Team

• Access Control

• Security training for ops

teams

Process

• ISO-27001 based policies

• SANS Top 20 Critical Controls

• SSAE 16 Audit

• ITIL

• Security Incident Response

Technology

• Hardened facility, cameras, guards.

• Biometrics, Keycards, Physical keys

• Firewall (source/destination port and protocol)

• Automated Vulnerability Scanning

• Intrusion Detection

• Encryption & privileged VPN access

• Secured VPN for back-end communications to on-campus systems

• Encryption of data when transmitted in/out of the secure facility

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Ellucian Cloud Services: AMS and AHS

Application Management Services

Application Hosting Services

Operation System

Administration

Systems Monitoring

Application

Administration

Database Administration

24x7 Service

Functional Experts

Application Licenses

Programmer

Analysts / Report Writers

Management

(Chief Information Officer /

Director)

Internet Connectivity

Infrastructure Hardware

Server & Network

Administration

Hosting Infrastructure

and Licensing

Disaster Recovery

Information Security

Engagement Manager

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Value Drivers



Increase return on IT investment



Improve Value and Effective use of IT Spend

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The Value of Cloud to Higher Ed

Strategic

Initiatives

Support

Systems

Management

Strategic

Initiatives

Support

Systems

Mgt.

Cloud addresses

• Capability

• Capacity

• Cost

• Control

Today

Tomorrow

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Why Ellucian Cloud Services?

Ellucian provides the foundation for a long term partnership

Software,

Implementation,

Managed ERP

Accountability

Risk

Reduction

• Singular focus on Higher Education

• One trusted partner versus multiple vendors

• Flexibility, partnering with the institution

• Ellucian’s community of best practices

• Predictable Costs

• Strict change control process

• Service level responsiveness

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Thank You!

Joe Street

[email protected]

Cloud Services, Sr. Solution Consultant