Information
for
Stakeholders
and
Participants
in
CFPA®
Certification
Training
Programs
offered
in
Higher
Learning
Institutions
by
Authorized
BCI
International
Center
for
Outsourcing
Studies
(ICOS)
Statutory Disclaimer: This document has been prepared by BCI ICOS Assistance Cell to guide ICOSs in the conceptualization of the Certification Training programs they offer from their Training centers in their respective countries. The Training hours may differ from country to country.
Program
Information
What
is
CampusCFPA®
Campus CFPA® is the CFPA® Certification Training program offered to academic institutions
for their students across Universities in Kenya. This program is conducted in the premises of
the university/ college by authorized BCI ICOS partners. After the completion of the Training
Program, the students take the BCI online CFPA® Certification Examination (BCE). Qualifying
students are awarded the CFPA® Certification and the CFPA® Designation.
Critical
Objectives
of
CampusCFPA®
BCI authorized ICOS partners worldwide seek the following outcomes from the CampusCFPA® Certification Training Program:
1. The trainee students should be able to qualify and pass the BCI Certification
Examination and get BCI Certified.
2. The trainee students should develop BPO‐requisite knowledge‐base and skill sets to
work at the entry level in Financial Processing BPO organizations.
3. The trainee students should be able to conduct themselves as responsible global
citizens and ethical performance‐driven professionals.
4. The trainee students are able to get employment offers from BPO companies after
getting BCI Certified.
Program
Options
&
Prescribed
Candidacy:
Training
Mechanism
&
Methodology:
Since the target trainees are fresh students with a majority of them in‐experienced in BPO,
Kenya Methodist University (KeMU) considers it important to follow a mix of training and
learning methods and aids to help them develop skills and internalize BPO‐critical
knowledge. KeMU uses the following training instruments and methods across campuses in
Kenya:
1. Instructor/ Trainer‐led classroom/ training sessions for learning of concepts and
principles related to various BPO industry dimensions.
2. Role Plays and Case Demonstrations to help internalize knowledge and application
skills in critical areas.
3. Quizzes and PC‐Skills assignments to help refine and polish tasking skills as required
in entry level assignments in BPOs.
4. Company visits to BPO organizations and call centers.
5. Internal Tests to ensure continuous learning of students.
OPTION Eligible/ Candidacy Levels Total Training Period in # of Semesters Total Training in # of weeks Hrs/ week Total Training duration in Hours
Guiding Principle for
Training Scheduling Mach 1 1st/ 2nd semesters 5 100 3 300 1st & 2nd semester students to be trained together Mach 2 3rd/ 4th/ 5th semesters 3 60 4 240 3rd, 4th and 5th semester students to be trained together Mach 3 6th/ 7th/ 8th semesters 1 20 5 100 6th, 7th and 8th semester students to be trained together 5 3 1 Minimum # of Semesters a Mach 2 registrant will get to complete
1 semester = 20 Active Study Weeks
Assumptions
Minimum # of Semesters a Mach 1 registrant will get to complete
Program
Plan:
Mach 3 Mach 2 Mach 1
1 5 10 15
1.1. Concept and advantages of Business Process Outsourcing 1.2. Categories and Types of BPOs and BPO services
2 5 10 15
2.1 Organization & Workplace Structures in BPOs 2.2 Equipment & Technologies generally deployed in BPOs
2.3 Common Modes and Media of Service Delivery in BPOs
3 5 10 15
3.1 Challenges & Demands of BPO Work Environment 3.2 Creating & Managing Personal Brand‐Equity in Workplace 3.3 Managing Personal Time
3.4 Managing Stress
3.5 Managing Professional Growth
4 5 10 15
4.1 Typical Key Result Areas (KRAs) of an F&A Services Professional 4.2 Skills & Competencies of an F&A Services Professional
5 30 60 90
5.1 Fundamentals of contemporary Finance & Accounting BPO domain 5.2 Basic Concepts, Principles & Techniques in Contemporary Finance &
Accounts
5.3 Knowledge about Commonly Outsourced Finance & Accounting
Tasks and Activities
6 20 40 50
7.1 Keyboarding Speed & Accuracy in English Language
7 20 40 50
8.1 Proficiency in basic PC‐Based computing applications 8.2 Internet Operations
8 20 40 50
8.1 Correct usage of Grammar & Structure 8.2 Vocabulary
8.3 Listening Comprehension
110 220 300
Areas of Knowledge & Competence Pre‐requisites for Financial Process Associates at the
entry level as prescribed under HCMS21®, Release 2.0, 2010.
PROGRAM
Nature & Typology of BPO Services
BPO Operations & Work Environment
Personal Effectiveness Principles & Techniques Finance & Accounting Processing Tasks & Activities Language Structure, Vocabulary & Comprehension Role‐profile of a Finance & Accounting Services Associate Keyboarding Skills Computing & Internet‐related Operations
Total Training Duration in Hours
The training hours mentioned in the grid above are only indicative and may be changed
slightly in different training centers dependent on their trainee requirements. The Training
areas mentioned in the grid are not exhaustive. For details, please refer to the Official BCI
BCI
Certification
Examination:
1 Components of CFPA® Assessment for first‐time BCI Registrants.
Assessment
Category Assessment Components Marks
A1 CFPA® DOMAIN KNOWLEDGE ASSESSMENT 300
A2 KEYBOARDING SKILLS ASSESSMENT 100
A3 COMPUTING SKILLS 100
A4 LANGUAGE STRUCTURE, VOCABULARY &
COMPREHENSION 100
TOTAL
600
2 The CFPA® BCE Test Paper carries 75‐100 multiple choice‐ answer type questions with
300 marks on the maximum and is timed for 90‐120 minutes.
3 The BCE carries questions based on topics and areas mentioned in the CFPA® CBOK.
4 The weights accorded to different knowledge‐areas in the CFPA® Test Paper are as
follows:
Module 1 Module 2 Module 3 Module 4 Module 5
Nature & Typology of
BPO Services
BPO Operations &
Work Environment
Personal
Effectiveness
Principles &
Techniques
Role‐profile of a Finance
& Accounting Services
Associate
Finance & Accounting
Processing Tasks &
Activities
10%
10%
10%
10%
60%
Weights
accorded
to
different
Areas
of
professional
knowledge
to
be
assessed
in
the
CFPA
Certification
Examination
are
as
follows
5 RETEST FACILITY:
5.1 BCI allows FREE reappearance opportunity to registrants/ participants after the
First Failure. The registrants/participants have to apply for the Retest in a
prescribed format available with the ICOSs and are bound to follow the
examination schedule as fixed by BCI.
5.2 If a registrant/ participant fails for the second time (called the Second Failure),
(s)he is spun back to the pre‐certification training (PCT) stage and (s)he has to
undergo the PCT all over again after paying the fee prescribed by the BCI ICOS at
the time of re‐registration.
CERTIFICATION
LIFE:
A CFPA® Certificate is valid for exactly 3 years from the date of its award. Application for re‐
certification to BCI has to be made at least three months prior to the date of expiry of the
Certification. Recertification applicants have to take the CFPA® Refresher Examination and
submit a Self‐Evaluation Report.
Important: The information presented in this document may change without prior
