THE PERSONAL
SERVICE FOR IT
Blue Logic Computer Systems Ltd,
Bramley Grange, Skeltons Lane, Thorner, Leeds, LS14 3DW
WHO WE WORK WITH
bluelogic.co.uk
At Blue Logic we all share the same goal; to provide businesses with a first class service for IT. Whether we look after your IT Support, help you to implement complex IT installations or simply train your team on Sage Accounting, we always strive to work in partnership with you to build on your existing success. Having built up a loyal customer base of over 400 businesses, we’re proud to say we’re a trusted and proactive IT partner. We will listen to your needs, go above and beyond to help you deliver your IT strategy for the future and will become an integral part of your team.
|
Dave Helm
| Director
IT Manager|
Leeds Grand Theatre
BLUE LOGIC HAVE
THE BEST LEVEL
OF IT SUPPORT
I HAVE EVER
COME ACROSS.
IT Support _______________________04 IT Installation ____________________06 Service Offering _________________08 Platinum Managed Service ______10 Technologies ____________________12 Cloud Solutions __________________14 Sage Accounting _________________16 Networks & Electrical ____________18 Digital ___________________________20welcome to
bluelogic.co.uk [email protected] +44 (0) 113 273 9040 3IT SUPPORT
Manned by our highly talented team with many years’ experience in the IT industry, the Blue Logic IT support helpdesk team are eager to take your call and progress your issue within our guaranteed 1 hour response time.IT SUPPORT HELPDESK
ON-SITE SUPPORT REMOTE IT SUPPORT
ON-SITE CUSTOMER DAYS
OUT OF HOURS SUPPORT
Should an IT problem occur, Blue Logic’s Total Protection Suite will alert us to the nature of the problem. We will then fix it and get you back up and running quickly, minimising downtime and business disruption.
Remote Support is not always the answer so our expert technicians are always on hand to attend site visits where necessary and resolve the problem using spare parts and loan equipment, if required.
We like to take a proactive approach to IT and help you develop your IT strategies and business goals. This ensures your current IT systems are optimised and developed for their requirements.
Blue Logic’s Out of Hours service ensures first class support to companies who operate out of normal working hours.
OUR AIM IS TO BE YOUR IT SUPPORT PARTNER
WHO WILL DELIVER YOU AN OUTSTANDING
CUSTOMER EXPERIENCE. WE WILL NOT ONLY
RESOLVE YOUR IT ISSUES, BUT PROVIDE YOU
WITH ADVICE ON THE FUTURE PREVENTION OF
ISSUES AND COMMON IT PITFALLS ALL WHILE
KEEPING YOUR SYSTEMS UP AND RUNNING.
IT upgrades can range from the installation of a server, an office move to a full virtualisation project and cloud migration, yet all must be managed, fulfilled and executed to the highest of standards. We understand how important it is to keep your business up and running while undergoing complex IT upgrades, which is why we will work with you to define a detailed implementation plan giving you ultimate peace of mind from beginning to end. Our team of highly skilled Installation and Project Engineers will ensure your hardware and software is installed and configured in the most efficient way, tailoring vendor recommendations to your network, taking away all the hassle normally associated with IT upgrades.
IT INSTALLATION
IT Manager| Parklane PropertiesBLUE LOGIC ARE
POLITE, FRIENDLY
AND EXTREMELY
KNOWLEDGEABLE. THEY
ACTUALLY LISTEN AND
OFFER ADVICE WHEN
FIXING OUR PROBLEMS.
7 6
Fully managed server
& re
mote monitoring, altering to
support Inte rnet a pp lica tio n con tro l w ith rea l tim e m onito rin g & re po rting An ti-S pa m , A nti -V iru s an d e m ail bu sin es s c on tin uit y Email Arch iving Hoste d (2 Factor Authentication) Enhanced remote access security
for se rve rs a nd clien t m achines M an age d remo te o ff -site bac kup se rv er , n et w or k & e nd po in t An ti -V iru s / S py w ar e pr ot ec tio n Hig h le vel m obile dat a enc rypt ion e.g . lap top and USB med ia Endpoi nt data p
rotection for
remova
ble med
ia e.g.USB drives
Endpoint Protection Remote Moni toring We b Pr otect io n Em a i l Pr o t ec tio n E n d po i nt A n ti -V ir u s Mobile Security Clo ud B ackup End poin t En cryp tion Email Arch iving
Total Protection Suite is the ultimate defence for your business.
Not only does it safeguard your network against any malicious threats but protects your data from harmful attacks; it’s the next generation of IT Security.
IT Support - Service Elements - What’s Covered Gold Silver Bronze
Unlimited telephone and remote support 8am to 6pm Monday to Friday only (Excluding Bank Holidays)
1 Hour guaranteed on telephone and remote response time on all calls - Day to day issues
30 Minute guaranteed on telephone and remote response time on all calls - Business Critical issues Hardware cover for specified network items 4 working hours on-site response including parts & labour (within 30 Mile radius of our Office)
(Servers, routers, switches, firewalls, tape backups, printers, etc) Unlimited On-site support – Network (affecting more than one user)
8am to 6pm Monday to Friday only (Excluding Bank Holidays) (within 30 Mile radius of our Office)
Server/Network software and operating system support (affecting more than one user)
Virtualisation and hosted environment system support Network administrative tasks
New Network users, Network permissions and policy changes
Unlimited On-site support – Specified individual user items 8am to 6pm Monday to Friday only (Excluding Bank Holidays)
(within 30 Mile radius of our Office) (PC’s, Laptops, Tablets, Mobile devices) Hardware cover for specified individual user items 8 working hours on-site response including parts & labour
(within 30 Mile radius of our Office) (PC’s, Laptops, Tablets, Mobile devices) Individual users software and operating system support
LOGICARE
TOTAL PROTECTION
SUITE
TOTAL
PROTECTION
OCD
(On-site customer days)
24/7 Remote Management Systems
Remote Off-Site Backup & DR Package
Develop IT policies and procedures Optimise your current systems Plan ahead for IT expenditure Disaster recovery plans
CPU, memory & disk performance Hardware health
Windows service status Drive space & data backup status
Online Cloud based backup Quick and simple backup and restore Fully encrypted protection Remote server access in event of DR
2 named VIP users that can call in and receive an escalated response from our team 3 Tier fully managed helpdesk with externalcustomer portal access and
guaranteed SLA backedresponse times
Full system audits andreports on all license
requirements to ensurecompliance
Regular service review meetings to present statistics on contracted SLAs, project updates and milestone reviews
Dedicated projectmanagement timethat will manageall internal and outsourced projects A team of fully skilled andexperienced engineerstailored to meet yourbusiness needs
A dedicated point of contact to ensure your IT strategy is delivered on time, within budget and to the highest quality
Annual external security
test to ensure that your business is secure from external threats
Fully managed IT budget from conception and documentation to full project inception and costings. Development of departmental budgets and delivery of IT strategy to Board of Directors
PLATINUM
MANAGED
SERVICE
Frustrated with managing the daily struggles of a costly in-house IT team? When you’re busy running your business finding the time to recruit skilled experienced IT technicians and maintain the necessary accreditations and qualifications are all headaches you could do without. Our Platinum Managed Service has been developed to give your business more for less. In essence, we will become your IT division, fully managing your IT strategy from beginning to end. As your IT partner we will take full responsibility for all IT staff, ensuring your infrastructure is developed to deliver maximum performance and agility.Not only does our Platinum Managed Service allow you to receive all the benefits of our Gold Level support, it also gives you access to the wealth of industry skills and knowledge we have developed over the years. It will continuously meet and scale to the growing demands of your business and will provide your Board of Directors with a clear strategic vision allowing your business to do great things.
VIPUSERS MANA GED SER VI CE DESK OUT SOUR CE DF UL LY AND SUB SC RIPT I O N LICE N SIN G M AN AG EM EN T SERVI CER EVIE W MEE TIN GS IT DIRECTOR DAYS - STRATEGY PLA NNING PROJEC T MANAG EMEN T DAYS ON SI TE EN GIN EER DA YS M AN A GER (SD M) D AYS S E R VICE DEL IVER Y PEN ETRAT IONTE ST ANN UAL EXTER NAL - Netwo rk On-site s upport software and Server/Network syste m support U nl im ite d O n-si te su pp or t – s pecifi ed in di vi du al u ser ite m s Har dwar e cov er for s pecifi ed indi vidua l use r item s Individ ual use rs softwa re and opera ting sys tem suppor t Unlim ited teleph one and remote sup port 1 Hou r g ua ran tee d on te lep ho ne an d rem ote respo nse 30 m in gu ara nte ed on te lep ho ne an d rem ote re sp on se on all ca lls
PLATINUM
MANAGED
SERVICE
INCLUDING
LOGICARE
GOLD
Unlimit ed Virtu alisation and hosted environm ent Hard ware cove r netw ork i tem s for s pecifi ed tasks adm inistra tive Netw ork os support 10Choosing the right technology is a crucial element for optimising the performance of your business. In an ever expanding market, making the right choice is more important than ever.
At Blue Logic, we only work with cutting edge technologies, proven to enhance business performance. Any new technologies are adopted in-house for testing before any recommendations are made to ensure we deliver the right solution best suited to your business.
All of Blue Logic’s friendly and passionate technicians are highly trained experts in their field and will help you understand what technologies your business needs, and how they can add value to your existing systems.
TECHNOLOGIES
CLOUD
SOLUTIONS
DATA SECURITY
BUSINESS
CONTINUITY
ANTI-VIRUS
& ANTI-SPAM
VIRTUALISATION
REMOTE MONITORING
BACKUP, DISASTER
RECOVERY
MOBILITY
MICROSOFT
SERVER SOLUTIONS
INTERNET
CONNECTIVITY
VOICE AND
UNIFIED
COMMUNICATIONS
NETWORK SECURITY
THE
BLUE
LOGIC
CLOUD
Cloud computing is the new wave of technology that you need to know about to gain that competitive edge in the market place. The Blue Logic Cloud platform has been designed to thrust your company into the modern world of flexible and remote working, increasing productivity and performance in your business. The result is an IT environment that ensures security and reliability which is paramount, giving you ultimate peace of mind.
BUSINESS WITHOUT
BOUNDARIES
PRIVATE CLOUD
The Blue Logic Private Cloud provides computing power as a service within a virtualised environment giving you access to an underlying pool of the leading physical computing resources.
It is the ideal cloud solution for businesses requiring significant resource capability and the flexibility to deliver multiple services with guaranteed security and dependability for business critical operations.
Gain the best of both worlds, harness your private cloud capabilities with the ability to flexibly extend your infrastructure and applications to the public cloud with the Blue Logic Hybrid Cloud solution.
Microsoft Office 365 transcends familiar and trusted Microsoft applications and programs into the cloud to deliver a simple and cost-effective solution for businesses looking to leverage the power of the cloud.
From computing, storage, backup and recovery to infrastructure and platform service capabilities, with the Blue Logic Cloud you can harness the latest technologies to react dynamically to your business needs without the significant capital investment.
We own and maintain the entire cloud infrastructure (network-connected hardware, application servers, load balancing and web servers).
Remote Backup is essential for disaster recovery and ensures your business keeps running effectively, with minimal downtime, if an issue occurs.
Delivered from our secure and resilient data centre, Blue Logic’s Remote Backup is a cloud service that provides a cost-effective, secure and reliable backup of your data and applications.
PUBLIC CLOUD
REMOTE BACK UP
HYBRID CLOUD
15 14
Sage have specially designed a multitude of accounting solutions to suit the needs of businesses from small to large, providing everything from insightful reporting and analysis, relationship management, banking processes and inventory control. At Blue Logic, we have a dedicated team of Sage consultants, all of whom are fully accounts trained with over 50 years combined experience. Our team can provide you with a wide range of services including training, installation and consultation. As an accredited Sage 200 Business Partner and a Sage 50 Platinum Partner, our specialist team have the passion and industry knowledge to ensure that your business maximises the capabilities of the highly powerful business software that is Sage. Our specialist areas include Sage 200, Sage 50 Accounts, Sage 50 Payroll, Sage 50 HR, and Sage CRM.
We can help you with:
SPEAK TO ONE OF OUR
SAGE EXPERTS TODAY
SAGE SOLUTIONS
TRAINING
UPGRADES AND INSTALLATION IMPLEMENTATION AND
PROJECT MANAGEMENT
CONSULTANCY SUPPORT
REPORT WRITING AND DOCUMENT DESIGN
We also partner with industry leading Sage developers:
HIGHEST
SAGE 200
GROWTH
AWARDEDOur support offerings have been developed in line with business needs to ensure that you get the most out of Sage, whilst saving both time and money.
Construction Commercials Bill of Materials Project Accounting EPOs Manufacturing eCommerce Timesheets & Expenses
SAGE 200
Service Elements - What’s Covered Gold Silver Bronze
Online client portal access for logging / updating tickets Unlimited telephone support 9am - 5pm weekdays excluding Bank Holidays
10 Incidents* Unlimited remote support
9am - 5pm weekday excluding Bank Holidays
10 Incidents* Guaranteed response time
on all tickets
1
Hour Hour1 Hour4 Administrative tasks
New users, permission and changes A minimum of 2 on-site visits
for training, upgrades, report writing, document designs, general system maintenance, KPI reporting and management packs
Remote off-site backup
SAGE SUPPORT
REPORTING
AVAILABLE ADD ONS
E-MARKETING CONSULTANCY FOR SAGE
Reduce manual data entry
Training to create your own reports Tailored standard reports Response reports PAYD or monthly Template Design Training Consultation Insightful interaction reports Training on Sage, ACT!, Sharepoint, Autotask & Excel Document Designs Upgrades & installation Bespoke settings Advanced Excel templates
Automatic data entry Automatic field
calculations
SAGE
50
Business Intelligence
SAGE 50 Accounts Manage cash and stock Invoice customers, pay Suppliers
Submit VAT Returns, prepare year-end accounts Manage projects
Create custom pricing for customers BOM
SOP and POP modules Foreign Currency 3 to 10 Users (20 users - v 2015) SAGE 50 Accounts Plus SAGE 50 Accounts Professional Financials CRM ADD ONS 18 19
From network cabling and door access control, to server room fit outs and lighting solutions, our Networks and Electrical team are fully equipped with the latest technology to offer a flexible service suitable for any business.
From installation through to remote and on-site support, our fully qualified engineers can provide you with the most advanced structured and electrical cabling solutions for your business.
All our products and services are strictly regulated and certified to give you the confidence that you are working with the best contractors in the industry.
NETWORKS &
ELECTRICAL
STRUCTURED CABLING WIRELESS NETWORKS INSPECTION & TESTING LIGHTING SOLUTIONS
OFFICE FIT OUT
DOOR ACCESS CONTROL SERVER ROOM FIT OUT AUDIO VISUAL INSTALLATION
Service Elements - What’s Covered Gold Silver
Unlimited remote support 8am - 6pm Weekdays excluding Bank Holidays
1 hour guaranteed remote response time on all calls General enquiries
30 Minutes guaranteed remote response time Business critical calls
Unlimited materials
All cabling materials - patch panels, modules, patch leads, copper cable Unlimited 4 hour onsite response time
8am - 6pm weekdays excluding Bank Holidays Proactive annual health check
Testing to the highest standards to ensure your system continually performs Guaranteed fix within 24 hours
Engineers will be onsite until the issue is resolved Unlimited 8 hour onsite response time 8am - 6pm Weekdays excluding Bank Holidays
LOGICARE
Manager| IP Group PLC
WE HAVE FOUND THE NETWORKS
AND ELECTRICAL TEAM TO BE
RESPONSIBLE, RELIABLE AND WILLING
TO GO THE EXTRA MILE
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DIGITAL
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CRO
SOC
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PPC
ILLUSTRATION
PHOTOGRAPHY
APP DESIGN
BRAND DESIGN
PRINT DESIGN
WEB DESIGN
INTEGR
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ECOM
MERC
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APP
DEV
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CON
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ANA
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We are a full service digital marketing agency whocombine technical brilliance with creative flair to create compelling digital experiences that deliver the maximum return on investment for your business. At Blue Logic Digital we believe logic comes from putting your business objectives at the core of everything we do. We take the time to understand your business and use this brand insight to create an end-to-end digital marketing solution that will help to realise your online brand potential and accelerate growth.
Whether you require a single service or an all-encompassing digital marketing strategy, we have the knowledge and expertise to deliver results across all marketing channels.
DIGITAL
MARKETING
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