A Quick Start Guide to Online Ordering
As you go through this training information, please note there are some
specific details that you need to be aware of in order to successfully
submit an online order. Below is a list of these points:
• When selecting items for your order you will need to click on “add to cart” for each page before moving on to the next page. Failure to add items from page one to your cart before moving to page two will result in the loss of those items. You will need to go back and re-select those items and add to cart before moving on. (see slide/page 8)
When entering information into the “my appointment” box you will need to enter
information from left to right. If it is entered out of order it will not be accepted and you will have to re-enter the information. (see slide/page 9)
In AgencyExpress, before you check-out, you will be required to enter an
appointment date and time, which must be selected from the drop down menu of options. (see slide/page 9)
The deadline for Online orders is before 10:30 AM one business day before pick up. This means that orders must be submitted in time to reach us before 10:30 AM.
Delivery orders must be placed two business days before expected delivery date. Delivery orders will be scheduled by the Maryland Food Bank based on date
requested availability.
An order confirmation is sent to the e-mail address on file, however you can track the status of your order right on your screen! (see slide/page 12)
You will not be able to add to your order until the status changes to “Acknowledged”. (see slide/page 13)
While most online orders will be available to add on to within 30 minutes of your initial order, some orders may require additional assistance from a Food Bank
employee to move through the system. Because of this you may experience a delay between submitting an order and being able to add on to that order online.
Getting to AgencyExpress
•
Open a web browser, only Internet Explorer 6.0 or
higher, or Firefox 2.x or higher will open
AgencyExpress
Logging in to AgencyExpress
Your login information consists of three fields:
User Name Password
Program Code
Check “Remember me next time” to save your login information in the web browser. If you forgot your password, there is a link on the login page that will email your password to you.
Login – Program Code
• Program Code: The program code is a unique code that identifies which food bank you are ordering from and what agency you are ordering for. The program code is broken into three parts:
Maryland Food Bank Code:
0007 Character Code: p
(stands for Program)
Program No: 123456 (note: replace 123456
Shopping List
To browse the available inventory,select ‘Shopping List’ from the ‘Order Options’ menu.
There are a number of different methods for finding and sorting items. You can search by:
Description Item No. Category
Handling Requirements Favorites
Shopping – Adding Items to the Cart
To add to your shopping cart, enter
the quantity of the product you would
like to order.
Then click on the “Add To Cart”
button.
Each time you add an item(s) to your cart you will receive a
confirmation message. Click OK
*Remember - You must click on “add to cart” before moving to the next page of the inventory list. If you have selected items from page one and do not add them to your cart before moving to page two, the items will not be added to your
order.
Shopping – Check Out/My Appointment
When you are doneadding items, click on the “Check out” button
On the next screen you will fill in My Appointment box. You will need to start on the left and work your way across. You will not type this information in. Instead you will need to do the following:
1. Select Delivery or Pickup 2. Click on the
Calendar icon 3. Select a date. Only
the highlighted dates can be selected
4. Click on the clock icon 5. Select a time
Shopping Cart – Submit Cart
VERY IMPORTANT
- The order is NOT sent to the Maryland Food Bank and items are NOT reserved until you have submitted your shopping cart. Even if you have items inyour shopping cart, they are not reserved until it has been submitted.
After you enter the appointment information, you can review your order. Here you can:
Make adjustments to the quantity and then click ‘Update Cart’, or
‘Continue Shopping’, or
Shopping Cart – Submit Cart
After you click Submit Cart, you will be asked if you are sure you want to submit the order, please click on the OK button to confirm
You will then see a message stating that your order was submitted successfully
Order Management
Status Key – New Order means that you have successfully created a new order. Sent to Foodbank means the order has been submitted to the food bank. You must wait for the status to change to Acknowledged before you are able to change your order. Acknowledged means the order has been received by the food bank and is now available to be edited. Rejected means the order has been rejected and will not be shipped. Cancelled means the order was cancelled by the shopper and will not be shipped. Editing means the order has been opened for editing (changes) and must be submitted before it will be shipped. Invoiced means the order has been shipped.
Editing/Adding to An Order
Orders in AgencyExpress can be re-opened, once they have been submitted, to add or remove items. Go to the Order Options tab and select Order Management. To change your existing web order, the status must be Acknowledged.
To add to your existing web order click on the pencil icon. This will reopen your shopping cart and allow you to add items to your order as well as adjust the quantities of items you have already submitted.
