MANAGEMENT INFORMATION SYSTEMS

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M

ISSION

S

TATEMENT

The mission of the Management Information Systems Division is to provide optimal technology services for the City and Borough of Juneau.

FY08

B

UDGET

$1,799,500

C

ORE

S

ERVICES Systems Implementation 21% Training 8% Non-Core 8% Manage Enterprise Network 16% Production System Support 32% Helpdesk Services 13% Standards & Procedures 2%

F

UNDING

S

OURCES General Support 81% Fees < 1% Interdepart-mental Charges 22%

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C

OMPARATIVES

FY06 Amended Projected Approved Adopted

Actuals Budget Actual Budget Budget

EXPENDITURES:

Personnel Services $ 1,028,000 1,189,500 1,148,100 1,291,700 1,239,200 Commodities and Services 478,200 474,600 468,200 476,600 480,300 Capital Outlay 80,00029,800 60,000 80,000 80,000 Total Expenditures 1,744,1001,536,000 1,676,300 1,799,5001,848,300 FUNDING SOURCES:

Interdepartmental Charges 280,200 317,800 317,800 336,500 336,500 Fees 3,500 2,400 3,600 2,400 3,600 State Shared Revenue 35,800 36,100 36,100 - Support from General Fund 1,387,8001,216,500 1,318,800 1,459,4001,509,400 Total Funding Sources $ 1,744,1001,536,000 1,676,300 1,799,5001,848,300

STAFFING 12.26 12.66 12.66 12.66 12.66

FUND BALANCE N/A N/A N/A N/A N/A

The Management Information Systems Department is a component of the General Fund. See the General Fund fund balance in the "Changes in Fund Balances" schedule.

FY07 FY08

B

UDGET

H

IGHLIGHTS

The Management Information System’s FY08 Adopted Budget represents a decrease of $48,800 (2.6%) from the FY08 Approved Budget.

The significant budgetary change is:

•

Personnel Services increased $52,500 (4.1%) due to decreases in the PERS rate and health care

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C

ORE

S

ERVICES

,

CONTINUED Production System Support

Includes: Systems support and batch processing Services Provided to: CBJ departments

Key Measures FY04 Actuals FY05 Actuals FY06 Projected FY07 Projected FY08 Projected

Average duration of system unavailability 0.5 hr 0.5 hr 2.0 hr 0.5 hr 0.5 hr

Frequency of system unavailability per year 20 15 10 10 10

Manage Enterprise Network

Includes: Wide area and local area network management Services Provided to: CBJ departments

Average duration of network unavailability 1.0 hr- 1.0 hr 3.0 hr 1.0 hr 1.0 hr

Frequency of network unavailability per year 4 4 6 4 4

% facilities with adequate network capacity 90% 90% 100% 100% 100% Helpdesk Services

Includes: Field helpdesk calls and messages Services Provided to: CBJ departments Key Measures FY04 Actuals FY05 Actuals FY06 Projected FY07 Projected FY08 Projected

% of customers who rate helpdesk services as

satisfactory or better 85% 85% 90% 90% 90%

% of technical support requests completed on time 85% 85% 85% 85% 85% Training

Includes: Provide scheduled computer-based and instructor-led classroom training in office productivity applications Services Provided to: CBJ departments

% customers receiving requested training per quarter 20% 50% 80% 80% 80% % of customers who rate classroom training as satisfactory

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F

UNCTIONAL

O

RGANIZATION

C

HART

Information Technology Management Information Technology Training

Systems Analysis and Systems Development Vendor Analysis/Software Package

Procurement and Assistance CITY AND BOROUGH

MANAGER'S OFFICE

M.I.S. DIRECTOR Robert Steedle

Secretary I Programmer/Analyst II

Systems Operation Manager

Information Systems Specialist

Programmer/Analyst I Network System Administrator

Network Specialist GIS

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S

TAFFING

O

RGANIZATION

C

HART Management Information Systems Director 1.0 PFT Systems Operations Manager 1.0 PFT Programmer Analyst I 1.0 PFT Information Systems Specialist 1.0 PFT Network System Administrator 1.0 PFT Network Specialist 1.0 PFT Programmer Analyst II 3.0 PFT Secretary I 1.0 PFT GIS Manager 1.0 PFT GIS Technician .66 PPT

See Employment Status in Glossary for definitions of PFT, PPT, PTL and PS

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S

TAFFING

D

ETAIL

Salary & Salary & Salary &

No. Benefits No. Benefits No. Benefits

Pos. Budget Pos. Budget Pos. Budget

CLASS TITLE:

Management Information

System Director 1.00 $ 88,900 1.00 $ 91,500 1.00 $ 95,600 Systems Operations Manager 1.00 73,100 1.00 77,700 1.00 74,000 Data Processing

Programmer/Analyst II 4.00 279,900 4.00 291,000 4.00 291,000 Data Processing

Programmer/Analyst I 1.00 62,800 1.00 64,600 1.00 64,600 Network Systems Administrator 1.00 67,400 1.00 70,500 1.00 70,500 Network Specialist 1.00 53,200 1.00 55,700 1.00 56,600 Information Systems Specialist 2.00 101,400 2.00 105,000 2.00 99,900 Administrative Assistant I 1.00 37,200 1.00 38,800 1.00 40,100 GIS Technician 0.66 28,300 0.66 30,100 0.66 25,600 Overtime - 10,200 - 10,600 - 10,500 Benefits - 398,700 - 468,800 - 423,300 Vacancy Factor (11,600)- (12,600)- (12,500)- Total Budget 1,189,50012.66 $ 12.66 1,291,700$ 12.66 1,239,200$ FY08 Adopted FY07 Amended FY08 Approved