Employee behaviour and relationship quality: Impact on customers

Particularly, the main contribution of this study comes from examining the effect of product quality on three dimensions of relationship quality; brand trust,

The study examines the relationship between the dimensions of online banking service quality with customer satisfaction and loyalty in the South African banking industry..

We predict that women with high levels of Machiavellianism will report lower levels of relationship satisfaction (Study 1), lower levels of trust and commitment, and

The Role of Customer Trust, Service Quality and Value Dimensions in Determining Satisfaction and Loyalty: An Empirical Study Of Mobile Telecommunication Industry

Moreover, the unique and specific dimensions of relationship quality in hospitality industry would have a greater impact on customer satisfaction and loyalty in franchising

(2014) Online retailing: relationship among e-tailing system quality, e-satisfaction, e-trust and customers commitment in

Service quality is not directly influence the loyalty, but the quality of services indirect effect on customer loyalty through trust, commitment and customer

Results of personalization in the context of the long-term relationships development are expressed through relationship quality (trust, satisfaction, and