Deutsche Post Address Group

(1)

Stay fresh & clean!

We make international

data quality solutions easy

Deutsche

Post Address

Group

(2)

2

Deutsche Post Address Group,

your international partner for address management

Deutsche Post Address Group – Stay fresh & clean!

Address Research Up to date addresses

Strong brands

!

Strong parent companies!

Leading media service provider (49 %) Leading logistics company

(51 %)

›

Deutsche Post Adress GmbH & Co. KG

Business launch 1994, 100 employees

Strong

subsidiaries!

Address Based Information Services Registry Information Service on European Residents

(3)

Changes in the postal system (e.g. changes of street names) Name changes (e.g. marriages)

Relocation (10-15% a year)

In consequence up to 20% of all customer addresses change per year

(4)

4

International customer data

quality solutions out of one hand

NCOA (movers), deceased

and undeliverable checks in

16 countries

Unification of country specific

regulations

One consistent approach

on formats, codes and flags

for all countries

Consultancy on individual

solutions, specific for customer

value driven segmentation

Integration in your IT environment

and systems

Our strength is to help you to update

your international customer addresses

(5)

Workshop:

Identify your needs, analyze your processes and develop a personalized solution. Project plan: Define business and mapping rules; automate the data processing. Solution design: Process description, business case and evaluation of costs.

Implementation:

Integration of the

solution in your environment. Supervise the deployment step by step.

Optimize:

Analyze the results, refine the processes, continuously improve the solution.

Grow:

Assist you to grow the existing business and to establish new markets. Introduction: Understanding your

background and your current challenges.

Examine your current data quality with a Data Audit.

Understanding your needs: we build an individual solution

to grow your business and our relationship

(6)

6

We consult you to find the best data quality solution

for your specific needs

Movers

Less return, more customers

reached

16 Countries Deceased

Lower mailing costs; avoid negative brand

association

13 Countries

Undeliverable

Lower mailing costs

12 Countries

Address Research

Find your customer

8 Countries Real Time Data Capturing Worldwide MPS/Robinson Know who not to contact 15 Countries Postal Correction

Make sure to reach your customers

Woldwide

Deduplication

Don´t send your mailing twice

Worldwide Marketing campaign Reactivation campaign CRM data Hygiene Checks on prospect data Monthly cleaning Media Exposure Customer Acquisition Customer data management Up and cross selling

(7)

POSTADDRESS GLOBAL offers

one solution over the whole customer life cycle

Data integration and structuring New customer data capturing Customer data maintenance Individual customer reactivation solutions

(8)

8

Mailing

A sophisticated address management process results

in better data quality, lower costs and higher efficiency

Lower return rates on valuable and sensible mailings

Improve customer experience

Maximize efficiency by saving internal resources

Increase response rates and accelerate turn around times

Customer Database (CRM) Customer information/ Policies/ Payment reminder Data Update Remaining Returns Segmentation by sensibility, importance and customer value Address Research Mailing

(9)

New information are checked at the customer touch point –

with the customer still available for corrections

Customer Data Capturing

Easy to integrate into the checkout of your online shop

Verifies the consumer address in real time

_{Real time}

data validation within milliseconds Addresses are saved correctly into the database

(10)

10

Customer data management: example of our strategic process;

7 countries, one contact partner

WWW

CRM

Partner INT Partner NL Partner FR Partner BE Partner UK Partner DE

DPA

CRM

Mailing file CRM file DE UK BE FR NL INT

DPA

Customer value driven

(11)

POSTADDRESS GLOBAL’s truly international solution

for NCOA and suppression data in 16 countries

(12)

12

Selection of reference files by customer value Individual business rules according to

customer segment, selection by date of change Increased matching reliability

Segment specific matching criteria “Pick and choose” services per country

Go beyond postal correction and deduplication in Europe and North America

Our data cleansing solutions are customer value driven

(13)

One file layout worldwide

Your guidelines, your format, your flags Easy to integrate back in your CRM system

One partner to brief for all your countries

Save time, energy and costs

by using our DPA remapping solution

Our remapping process makes the world easier to understand

and helps to save up to 3 months !

(14)

14

Turn-around time within hours Process optimization

Easy to integrate back in your CRM system

Quality improvement

Save costs and time by using our DPA automated solution

Stressful deadline and short turn-around time?

Our automated solution makes it fast and easy!

(15)

Customer reactivation: Low costs for:

– Validation of existing names/companies @ address, new addresses of moved customers & flagging of undeliverable and deceased

Address research:

– Be compliant with delivering mandatory information & Improve your dunning process

POSTADDRESS GLOBAL helps to

(16)

16

Learn about our client success stories!

They are choosing us for data security, transparency and quality

Learn more: www.postaddressglobal.com → References

(17)