Hilton University
Hilton University
HU Main Objectives:
HU Main Objectives:
To enable team members to develop
To enable team members to develop
both their operational and
both their operational and
management skills
management skills
To broaden their knowledge by
To broaden their knowledge by
moving to other departments to
moving to other departments to
study other areas of hotel business
study other areas of hotel business
Learning schemes
Learning schemes
The Elevator
The Elevator -- the fast tracking programthe fast tracking program The assessment Centers
The assessment Centers -- an open door an open door for individualized performance
for individualized performance
management and career advancement management and career advancement
The Senior Executive Education
The Senior Executive Education –– the the Commercial Behavior Program by the Commercial Behavior Program by the
International Institute for Management International Institute for Management
Development Development
e
eLearning: Global English Program, Learning: Global English Program,
Management Development, Information Management Development, Information
Technology, Food and Beverage Technology, Food and Beverage
What is
e
e
Learning
Learning
:
:
A key Strategy
A key Strategy
for forMaximizing
Maximizing
Human
Human
Capital
Capital
in the in the
Knowledge Economy
Knowledge Economy
…
…
.e
.e
learning is
learning is
an all
an all
-
-
inclusive title for forms of
inclusive title for forms of
content delivered electronically
content delivered electronically
a paradigm shift in the way
a paradigm shift in the way
education including training is viewed
education including training is viewed
and delivered; a change to the way
and delivered; a change to the way
the Team learns
the Team learns
a competitive weapon
a competitive weapon
a retention tool
a retention tool
…
…
e
e
Learning provides
Learning provides
high speed access to knowledge and
high speed access to knowledge and
information
information
a cohesive virtual training
a cohesive virtual training
environment
environment
up
up
-
-
date skills and competencies in a
date skills and competencies in a
timely, consistent and accurate
timely, consistent and accurate
manner
manner
the ability to assess, test, and track
the ability to assess, test, and track
the results of thousands of learners
the results of thousands of learners
…
…
e
e
learning advantages
learning advantages
Unlimited Unlimited
Anytime
Anytime-- anywhereanywhere
Content: Simple text, audio, animation, Content: Simple text, audio, animation,
video, simulation, printed and online video, simulation, printed and online
resources, online communities, resources, online communities,
collaboration collaboration
Collaboration: reusable and limitless Collaboration: reusable and limitless
Personal: pace and path determined by Personal: pace and path determined by
user user
Recognition of learner types and styles: Recognition of learner types and styles:
teaches across and through them teaches across and through them
…
…
e
e
Learning benefits
Learning benefits
Training is no longer distinct from work or Training is no longer distinct from work or
an additional
an additional ””burdenburden””
Information is always up to date Information is always up to date
Substantial travel and time cost savings Substantial travel and time cost savings
Instruction has more meaning for the Instruction has more meaning for the
learner learner
Learners have more responsibility for their Learners have more responsibility for their
personal success personal success
Information retention rates increase Information retention rates increase
…
…
An additional Incentive:
An additional Incentive:
Return of investment and cost
Return of investment and cost
Corporations can save between 50%
Corporations can save between 50%
and 70% and increase productivity
and 70% and increase productivity
when they replace traditional
when they replace traditional
classroom training with
classroom training with
e
e
Learning
Learning
including travel time and time away
including travel time and time away
from the office or the operations
from the office or the operations
Utilization Ratios
Utilization Ratios
The Americas
The Americas
Miami Area Office
Miami Area Office
Regions
Regions
Hotels
Hotels
What about us?...
What about us?...
When was the last time you invest time on When was the last time you invest time on
your own professional development? your own professional development?
Are you enrolled in HU
Are you enrolled in HU eelearning?learning?
How many times you have surfed the HU How many times you have surfed the HU
web site? web site?
When was the last time you encourage a When was the last time you encourage a
colleague or a team member to log on into colleague or a team member to log on into
a particular course or topic? a particular course or topic?
How many courses from HU
How many courses from HU eelearning did learning did you include in your business objectives for you include in your business objectives for 2004 to strengthen your knowledge, skills 2004 to strengthen your knowledge, skills
and talents? and talents?
Invest on yourself.
Invest on yourself.
Enroll NOW !!!!
Take the lead.
Take the lead.
Share your experience. Set the pace! Share your experience. Set the pace!
Add Hilton University
Add Hilton University eelearning as a topic in your AGENDA learning as a topic in your AGENDA all the time. It is a BUSINESS priority.
all the time. It is a BUSINESS priority.
Encourage, recognize and reward the TEAM MEMBERS for Encourage, recognize and reward the TEAM MEMBERS for their achievements: courses completed and certificates of their achievements: courses completed and certificates of
levels completion, and increase of productivity among levels completion, and increase of productivity among
others others
Include
Include eeLearning in the PDR interviews and establish goals Learning in the PDR interviews and establish goals and objectives based on the user
and objectives based on the user’’s needs and ROAD( s needs and ROAD( number of courses, faculties and subjects)
number of courses, faculties and subjects)
Ask the GMs about their group of users performance Ask the GMs about their group of users performance
Meet the HU
Meet the HU eeLearners in your function or area of Learners in your function or area of responsibility as often as possible
responsibility as often as possible
Share the success stories in your area of responsibility with Share the success stories in your area of responsibility with
the team members the team members
Be a HU
New Initiatives
New Initiatives
in the Miami Area Office
in the Miami Area Office
After Hours study group
After Hours study group-- have lots of fun and study with have lots of fun and study with the team once a month.
the team once a month. Course of the month
Course of the month-- a course will be chosen to be a course will be chosen to be
completed based on our unique needs as an Area Team completed based on our unique needs as an Area Team
Our achievements as a Team will be included in the Lead Our achievements as a Team will be included in the Lead
Table sent to the operations every month Table sent to the operations every month ☺☺
An incentive ( surprise, surprise!) will be awarded in An incentive ( surprise, surprise!) will be awarded in
December 2004 to the function ( engineering, accounting, December 2004 to the function ( engineering, accounting,
taxes, human resources, information, business taxes, human resources, information, business
development, sales and marketing, Caribbean etc .with the development, sales and marketing, Caribbean etc .with the
best utilization ratio per user best utilization ratio per user
A follow up session to be programmed for July 2004 to A follow up session to be programmed for July 2004 to
measure progress measure progress