Service Orchestration

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Service Orchestration

June 2015

Infos and Use Cases

Falko Dautel

Robert Thullner

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Agenda

+

Overview

+

Use Cases & Demos

–

VM Provisioning with ServiceNow

–

Employee Onboarding

+

Summary

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Driving Business Outcomes

Acquire &

retain

customers

Drive

business

agility

Outsource

non-core

functions

Mergers,

acquisitions,

divestitures

Modernize

business

Governance,

risk &

compliance

Improve

efficiency &

reduce costs

Improve

decision-making

Without Automation,

businesses will fail to reach

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Today’s IT Ops Mandate:

Make a Difference to the Business

We need IT to provide the same level of

service as we get from public cloud

providers

We need IT to provide the

same

level of service we get from

public cloud providers

IT needs to be

more responsive

so we can innovate faster

and

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…While Dealing with Heterogeneity and Complex

Interdependencies

Platforms:

Server, network, storage, OS, hypervisor, database,

app server, IaaS, PaaS, SaaS, Oracle, SAP

Applications:

COTS, custom legacy apps, custom web apps

with many interdependencies

Processes & Tools:

ITSM, CMBD, configuration change automation,

infrastructure managers, software deployment

automation

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Meeting Expectations is Complicated

No Visibility

and Control

Many

Departments

Siloed

Tools

Manual

Hand-offs

Lots of Wait

Time

10 to 30

Days

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Automating with Partial Solution does not help – Delivery

Time is Still Too Long and Complicated

Platform-agnostic provisioning

tools such as OpenStack,

SaltStack or Docker

Platform-specific provisioning

tools such as Puppet, Chef or

SCCM

Platform-specific virtualization

tools such as VMware, HyperV,

and AWS

Custom Scripts and

provisioning tools for networks,

SAN and storage

A wide array of server and software deployment tools

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Ties existing automation tools into

a complete, end-to-end, automated

process with self-service and

complex human interaction

capabilities to quickly deliver

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Automic Service Orchestration = Better Outcomes

Self Service

Request

Self Service

Request

Approval

Workflow

Approval

Workflow

Provision

Service

Components

Provision

Service

Components

Close Out

Change

Process

Close Out

Change

Process

Apply Patches

& Updates

Apply Patches

& Updates

De-provision

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ARA

ASO

Infrastructure

Self-Service

Request

Promotion / Deployment

Request

AWA

Workload

Request

Application, Middleware, DB

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• ARA

–

Build application packages

–

Deploy packages to pre-provisioned infrastructure and

middleware

• ASO

–

Provision computing infrastructure

–

Provision application infrastructure

• Web and application servers

• Databases

ASO and ARA Together for Provisioning

ARA

ASO

A

c

ti

o

n

s

R

e

q

u

e

s

ts

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ASO in DevOps Cycle – Delivery Pipeline

Automated Environment Provisioning

IaaS / Cloud Automation

Build

Automation

Deployment

Automation

Test

Automation

DEV

INT

Build

Automation

Deployment

Automation

Test

Automation

PROD

Build

Automation

Deployment

Automation

Test

Automation

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Service Orchestration Architecture

Automic Service Orchestration

Infrastructure Management

[e.g. OpenStack]

IT Service Management [e.g. Request Management, ServiceNow]

Server

Network

Storage

SAN

VM

OS

Middleware

Database

App

Data

Application Release Automation

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Automic Service Orchestration

Integrate with ITIL Processes

Maintain compliance with established IT Service Management processes:

• Change, Configuration and Incident Management

• Create, update and close Change Management Tickets

Trigger discovery and

update CMDB

Automatically add capacity

and scale out services

Automatically triage and

remediate tickets based on

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Use Case

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VM Provisioning – The Challenge …

Time-consuming process

Different departments & tools (Network, DB, VM, Ops,…)

Traceability

Hand-offs

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… Results into

Hard to keep track of progress

Maintenance of toolset

Error prone process

Frustrated customers

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User selects service from Service Catalogue and fills in

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A new request is submitted and necessary approvers get

notified

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An automated process is started to provision the virtual

machine according to the ordered configuration.

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The User gets notified that the new machine is set

up and ready for login

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User can connect to virtual machine and start

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VM Provisioning with

ServiceNow

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Benefits

ServiceNow integration

Traceability

Automated Hand-offs

Significant reduction in provisioning duration

Automated de-provisioning

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Use Case

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Employee Onboarding – The Challenge …

Complex process

Many ERPs and applications impacted

Hand-offs based on Excel and mail

SaaS applications (Concur, Salesforce.com) are seen as

black-box and hard to automate

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… Results into

Same data inserted into multiple systems

Repetitive, manual and cumbersome tasks

Hard to keep track of progress

Inefficient task hand-offs

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Automic Request Management – What is it?

• Light-weight service portal

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HR-Team fills out a form with details of the new employee.

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The Hiring Manager gets notified. The Request is

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An automated process is started. A Change Ticket is

created and waits for the IT-approval.

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The IT-Team gets notified and approves the Change in

the ITSM system.

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After approval all provisioning tasks are executed

automatically.

Automated

notifications

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Employee Onboarding

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Benefits

Structured and consistent process

No data inconsistency

Same information for all stakeholders

Automated hand-offs

Full traceability and audit trail

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Why Automic Service Orchestration is the Best

Solution for You

Hybrid: virtualization & legacy

Robust and secure ops

ONE platform

Ready-to-go

Fully embeds into existing workflows

TCO cost efficiency

Modular for efficient process

design and operation at

enterprise scale

Mature automation with

• Sophisticated process execution visibility,

control and roll-back

• Web services orchestration

• Local agents

• C

entral credential store

• Fine-grained RBAC

Orchestration across virtualization,

legacy and cloud systems/services

Integrations with IaaS,

Virtualization, System

Configuration Mgmt and ARA

Simple integration with existing ITSM processes & tool chains

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