Project Quality Management

19-OCT -15

22 - 24 May 2016

Qatar

Project Quality

Management

This course is Designed, Developed, and will be Delivered under

Why ChOOSe thIS COurSe?

In today’s fiercely competitive and fast changing business environment, delivery of high quality project outcomes is the key to organisations’ survival and prosperity. Managers are constantly seeking to produce good quality results while reducing costs and minimizing delays.

Structured to offer a comprehensive overview of quality management in projects with careful balance of quantitative and qualitative considerations, the Project Quality Management course will equip participants with the essential management skills, tools and methodologies required for effective delivery of high quality project outcomes.

this course will feature:

• An overview of key project quality management concepts

• The concepts, tools and techniques involved in quality planning and control in conjunction with the Critical Path Method and other proven project management methodologies

• An introduction to statistical process control tools

• An overview of typical project problems and strategies for their mitigation

• An overall focus on benefit realization from project conception to completion

WhO IS thIS COurSe fOr?

This course is suitable to a wide range of professionals who are involved in or manage internal and external projects both in the private and public sector. Some prior knowledge of quantitative analysis techniques is beneficial, however not required as all tools and methodologies will be covered starting from the basics.

What are the GOalS?

By the end of this course, participants will be able to: • Define what quality means

• Understand the importance of deliberate quality management processes in projects and integrate quality in project initiation, planning, execution, control and completion

• Identify and document quality requirements and standards for the project and product

• Apply cost benefit analysis, cause and effect diagrams, control charts and other tools in project planning and control

• Apply basic statistical quality control concepts

• Implement effective quality assurance and control

• Be ready and conduct quality audits

• Effectively manage stakeholders to ensure their satisfaction with the project results

• Improve the quality climate and culture across the project life cycle

hOW WIll thIS Be PreSented?

This course will utilise a variety of proven highly interactive adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes facilitated group and individual exercises, case studies, simulations, and videos. The instructor will also facilitate learning by encouraging the delegates to test and critically appraise any theories and concepts on the course.

Project Quality Management

The Course Content

day 1

understanding Project Quality Management and Imbedding Quality in Project Initiation

To effectively manage quality you need to understand what quality means and why it is important. You need to imbed quality in projects from the very beginning, when the projects are being defined and approved.

Key behaviours:

• Quality planning as part of Project Charter

• Defining projects

• Documenting project scope and priorities

• Documenting business case

topics to be covered:

• Introduction to quality management in projects and operations

• Definition of quality: quality vs grade, accuracy vs precision

• Quality Management concepts: principles, policy, objectives, planning, assurance, control, and audit

• Cost of quality

• Quality management and project life cycle

• PMBOK quality management knowledge area

• Quality at the project initiation stage: defining projects, collecting requirements, and planning scope management

• Project charter, project scope and product scope

• Business case essentials: focus of benefits

• Stakeholder management as a key to high quality outcomes

• Management of project constraints, priorities and trade-offs

day 2

Planning for Quality

As the project moves to the planning stage, you need to ensure that quality is present at every step.

Key behaviours:

• Development of the project baseline

• Quality planning as part of Project Plan

• Documenting Project Plan

topics to be covered:

• Work Breakdown Structure (WBS), Requirement Traceability Matrix (RTM)

• Scheduling: Critical Path Method (CPM) and Gantt Chart

• Allocation of resources to achieve outcomes on time

• Basic statistics for project planning and control

• Estimating and budgeting

• Project quality planning

• Quality metrics and checklists

• Project Plan

The Course Content

associations

PetroKnowledge utilises a Quality Management System which covers technical, administrative and commercial aspects of its business operations. it was designed in accordance with the principles of

ISO 9001:2008 quality standard.

PetroKnowledge has acquired the ISO 29990:2010 international

standard which ensures that the design, development, and delivery of the learning service meet the iSO requirements. This quality mark ensures excellence of our

training courses.

Quality Certification

day 3

Quality assurance and Control

During project execution, you collect information about project progress and take corrective actions when required. Quality monitoring, assurance and control tools help you identify problems in your projects when there is still time to fix them.

Key behaviours:

• Evaluation and communication of project progress

• Project monitoring and control based on data

• Implementation of corrective actions

• Evaluation of project success

topics to be covered:

• Quality in the project execution phase

• Key quality principles; responsibility for quality

• Quality standards and metrics

• Project monitoring control and quality assurance tools; verification and validation processes

• Introduction to Statistical Process Control (SPC) tools: Pareto analysis, cause-and-effect diagrams, histograms, trend analysis, scatter diagrams, process control charts, process capability, etc

• Managing scope creep, hope creep, effort creep, feature creep and other “creeps”

• Correcting project delays

• Quality audits

• Project closure and acceptance

• End of project reviews and benefit realization reviews; lessons learned

Please use BlOCK CaPiTalS to fill in this form. it is important that you read carefully through all information before starting to complete the form.

hOtel aCCOMMOdatIOn

Hotel accommodation is not included in the registration Fee. a reduced corporate rate and a limited number of rooms are available for attendees wishing to stay at the hotel venue. Please make your request for accommodation at least 3 weeks prior to the commencement of

the course.

CanCellatIOnS & SuBStItutIOnS

you must notify the registrar of cancellations at least 2 weeks before a scheduled seminar in order to be eligible for a credit. if you cannot attend, you may send a replacement from your organisation at no charge. There is a $250 handling charge for all cancellations or rescheduling. We reserve the right to cancel a seminar due to low enrolment. all registrants will be notified in advance and a full refund will be provided upon request.

dISClaIMer

Circumstances beyond the control of PetroKnowledge may necessitate postponement, change of venue or substitution of the instructor. as such, PetroKnowledge reserves the right to implement such amendments.

reGIStratIOn feeS

uS$ 3,500/ - per participant

This fee is inclusive of Documentation, lunch and refreshments

CertIfICatIOn

a Certificate of Completion will only be awarded to those delegates who attend the entire course

MOde Of PayMent

q Please invoice my company

q Please invoice me

q Cheque payable to

WayS tO reGISter

COurSe SChedule

reGIStratIOn detaIlS

“Training & Development Services for the Oil & Gas Industry”

PetroKnowledge limited P. O. Box 135120 abu Dhabi, u.a.e.

authOrISatIOn

Project Quality Management

22 - 24 May 2016 Qatar