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LIJJAT - Case Study

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Case - Lijjat Papad- About the organization

 Owned by Shri Mahila Griha Udyog Lijjat Papad

 Based on the Gandhian concept of trusteeship or Sarvodaya  In 1966, registered under Bombay Public Trust Act, 1950 &

Societies Registration Act, 1860.

 A Village Industry Unit under ‘Processing of cereals & pulses

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Case - Lijjat Papad- About the organization

Objective – Provide employment to the ladies to

enable them to earn a decent & dignified

livelihood

Profits/ Losses are borne by all the 42,000 sister

members collectively.

Total turnover – Rs. 315 crores, inclusive of Rs.

12 crores of Exports

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Organizational Structure

A Central Managing Committee

Branches are headed by a Sanchalika

Management Committee’s approval required for

starting a new project or activity.

Divisions – Marketing, Advertising, Sales

Promotion & Exports.

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SMGULP – Management Committee

President : Smt. Jyotiben J. Naik

Vice President : Smt. Kamalben D. Dhandore Secretaries: Smt. Sunandaben R. Belnekar

Smt. Gangavatiben H. Naik Treasurers : Smt. Mansiben S. Sawant

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Lijjat Philosophy

 Concept of Business.

 The concept of Family & Devotion

 Never accepts donation, charity, gift or grant from any quarter.

 Donation for the affected families of Tsunami (25 lakhs to CM Relief Fund), Earthquakes in Latur and Bhujpur were provided from the contribution of sister members.

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Case - Lijjat Papad- About the organization

Awards & Accolades

Best Village Industry 1998-99, 2000-01 & 2003

ET Award of “Businesswomen of the Year”

2001-02 for Corporate Excellence

Featured on BBC World in the programme

“Business Bizarre”

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Product Range

Besides Lijjat Papad,

Lijjat Bakery products, Lijjat Chapatis

Lijjat Gehu Atta, Lijjat Khakra.

Sasa Detergent powder and cake

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Variants for Lijjat Papad

ITEMS Small Size 100 gms (Rs.) Mini Size 200 gms (Rs.) Small Size 200 gms (Rs.) Big Size 250 gms (Rs.) Small/ Big Size 500 gms (Rs.) Small/ Big Size 1kg. (Rs.) Small/ Big Size 2.5kg( Rs.)

UDAD with Pepper 10.00 18.00 18.00 23.00 42.00 82.00 198.00 UDAD with Garlic –

Chillies 10.00 18.00 18.00 23.00 42.00 82.00 198.00 UDAD with Red

Chillies 10.00 18.00 18.00 23.00 42.00 82.00 198.00 Moong (50% Udad & 50% Moong) 10.00 18.00 18.00 23.00 42.00 82.00 198.00 UDAD Special 11.00 21.00 21.00 25.00 47.00 91.00 222.00 MOONG Special (50% Udad & 50% Moong) 11.00 21.00 21.00 25.00 47.00 91.00 222.00 Punjabi Masala 11.00 21.00 21.00 25.00 47.00 91.00 222.00

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Production

 63 branches, 40 divisions all over India;16 Branches in Mumbai & its suburbs.

 Head office at Bandra

 Raw material purchasing is centralized to keep uniformity in tastes

 Own laboratory in Mumbai to test & code the final product.

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Production

 Branch Office normally operates from 5:00 am to 10:30 am

 On an average, papad rolling members can roll 1.5 to 2 kg of papad per hour

 Production costs borne by the papad rollers.

 Intentionally no introduction of any kind of technology for production of papads

 30-35% of production is exported to UK, US, Japan, Europe, Australia, Middle East etc.

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Marketing & Distribution

Each branch markets its own products in the

allotted area

Centralized Marketing Office

Advertising in vernacular newspapers, television

& radio

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Marketing & Distribution

 Wide network of Dealers & Distributors & excellent Goodwill  Upfront deposit: 25,000 to 2,50,000

 Dealers Commission – 7%

 Retailers Margin

-Rs. 2.25 per 200 grams sold at Rs.14 -Rs. 26 per 2.5 Kg. sold at Rs. 150

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Finance

 Accounting year from 1st April to 31st March

 Sales for papad – 11.81 crores (Audit report 2003-2004)  Purchase of Raw Material exempt from tax

 Papad as a product is exempt from Sales Tax.  It gets an interest subsidy from the KVIC

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Human Resource

Workforce – 42000 women

Organization is by the women, of the women &

for the women

Sign the Pledge Form to become a member.

Interaction through Area Meetings, AGM’s & All

India Convention

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Human Resource

Woman of any caste, creed, colour, who can

render physical work can become a sister member

Minimum age should be 18 years

Training for new members is on-the-job for 15

days

Allotment of work decided by sister members by

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Human Resource

Payment, called ‘vanai’ made straightaway; average

monthly ‘vanai’ for each sister member is Rs-2000 to

Rs.3000 for roughly 6 hours of work.

For 1 kg. Papad rolled, Rs.70/- paid as ‘vanai’

During Festivals & special occasions, ‘extra vanai’ is

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Welfare Facilities for the ‘Sisters’

 Minibuses to come to the branches everyday

 Preventive Health Care programmes

 Compulsory primary education for all sister members

 Scholarships or Grants to the dependents of the sister members

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Corporate Social Responsibility

Give - back policy

Rehabilitation of Chincholi, Latur & Bhujpur

Draught Relief Work

Participation in Asha Dhan activities

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Lijjat – Critical Success Factors

Merging of Ownership with Membership

Consistent quality of the product

Informal Work Environment

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Threats to Lijjat

Fake Lijjat papads in market.

Fast growth has caused few state governments

to withdraw tax exemptions

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Future Plans

 Expansion of production facilities and establishment of new facilities to cope with the increasing demand.

 Diversification will be looked at, if:

- proposal for the same is put forth by a sister member or well wishers

References

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