The MyCSF Portal Guide
Copyright © 2015 HITRUST Alliance, LLC
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The MyCSF Administrator’s Tool Guide
Once your account has been configured, you will receive an email from HITRUST that contains information surrounding both your username and subscription. Inside the notification will be a temporary password used to access the HITRUST MyCSF Portal found at https://portal.hitrustalliance.net.
The MyCSF Portal Guide
Copyright © 2015 HITRUST Alliance, LLC
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Click on the above image to view the demonstration video
Setting Your Password and Security Questions
1. Using an internet browser, navigate to https://portal.hitrustalliance.net. You will be presented a login screen. The username that needs to be input is the email address to which you received the Account Registration alert from HITRUST. This same email also contains the temporary password that needs to be provided in the password field.
2. After successfully authenticating for the first time, the MyCSF Portal will prompt you to set your password. The Temporary Password field is what was entered to access the portal initially.
The HITRUST MyCSF Portal
The MyCSF Portal is the channel for accessing the MyCSF application as well as other HITRUST offerings that require log-in credentials.
a. The Password Complexity Requirements for the MyCSF Portal are as follows: i. At least eight (8) Characters in Length.
ii. Minimum of One (1) Upper-Case Alphabetic Character. (e.g. A,B,C etc…) iii. Minimum of One (1) Lower-Case Alphabetic Character. (e.g. a,b,c etc…) iv. Minimum of One (1) Numerical Value. (e.g. 1,2,3 etc…)
v. Minimum of One (1) Non-Alphanumeric Character (e.g. !,@,# etc…)
3. Following the creation of your new password, you will be mandated to enter a One Time Passcode (OTP) as part of the two factor authentication process (Note: You will need to request an OTP every ninety (90) days or if you clear your cookies on the browser). Press the navy blue “Request OTP Code” button. This will trigger an email to be sent to the username that you are attempting to authenticate. Copy the passcode and paste it into the OTP text box. When finished, click the “Submit OTP Code” button in red.
4. Resultantly, you will once again be displayed a prompt from the MyCSF Portal. This message will inform you that you will required to supply security questions for the purpose of automatically resetting your password. Press “OK” on the alert.
5. The MyCSF Portal will direct you to your user contact page. Near the end of the list of fields is one labeled Password Reset Options with an adjacent blue “Edit” button. Click the blue hyperlink.
6. You will now be presented a row of preset questions. To the questions you would like to answer, first press the radio button or checkbox to the left of the question. Next, enter your answer to the question in the appropriately titled field. When you have completed the challenge questions that you were wishing to fill out, press the “Save” button in the top-right of the table and then “Close”. (Please note that you must enter at least one answer to the challenge question.)
7. There is a button located below the contact information that will return you to the MyCSF Portal landing page. From here, you are able to access MyCSF by clicking the MyCSF logo.
The MyCSF Portal Guide
Copyright © 2015 HITRUST Alliance, LLC
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Click on the above image to view the demonstration video
Resetting/Changing Your Password
1. If you do NOT remember your password and you did NOT set your Challenge Questions, please use the following step:
a. Contact our Support Team available at [email protected], and they will be happy to assist you.
2. If you do NOT remember your password and you set your Challenge Questions, please use the following steps: a. Using an internet browser, navigate to https://portal.hitrustalliance.net. On this login screen, click the link
contiguous to the “Forgot your Password?” text.
b. Provide the username to which you have been authenticating to the MyCSF Portal with. Afterwards, press the “Next” button located on the page.
c. One of your previously answered Challenge Questions will appear. Enter the answer identical as to how it was originally input. If correct, you will receive a temporary password in an email from HITRUST. Return to the portal by typing https://portal.hitrustalliance.net into your browser’s URL bar.
d. Log-in using your MyCSF portal username and your temporary password sent to you by HITRUST. e. After successfully authenticating, the MyCSF Portal will prompt you to set your password. The Temporary
Password field is what was previously entered prior to this step.
i. The Password Complexity Requirements for the MyCSF Portal are as follows: 01. At least eight (8) Characters in Length.
02. Minimum of One (1) Upper-Case Alphabetic Character. (e.g. A,B,C etc…) 03. Minimum of One (1) Lower-Case Alphabetic Character. (e.g. a,b,c etc…) 04. Minimum of One (1) Numerical Value. (e.g. 1,2,3 etc…)
05. Minimum of One (1) Non-Alphanumeric Character (e.g. !,@,# etc…)
3. If you do remember your password and simply wish to change it, please use the following steps:
a. Log-in to the MyCSF Portal with your valid username and password. Below the Portal icons, click the link labeled “Change Password”.
b. Directed to the user contact page, click the “Edit” button adjacent to the Password field. As you have already provided the correct credentials necessary to access this user contact form, you will not be required to enter your old password. Please update the password you desire, but adhering to our password policy. i. The Password Complexity Requirements for the MyCSF Portal are as follows:
01. At least eight (8) Characters in Length.
02. Minimum of One (1) Upper-Case Alphabetic Character. (e.g. A,B,C etc…) 03. Minimum of One (1) Lower-Case Alphabetic Character. (e.g. a,b,c etc…) 04. Minimum of One (1) Numerical Value. (e.g. 1,2,3 etc…)
