Portal Instructions for Mac

(1)

Portal Instructions for Mac

Note: If you need further assistance at any time, please contact the

Hospital Help Desk at (212) 263-6868.

(2)

Introduction

atNYULMC is your secure online web portal to the NYU Langone Medical Center Community,

providing personalized remote and local access to systems and information.

These instructions address basic issues you may encounter in using atNYULMC from a remote

location. Please note that “Administrator rights” are required to install software on your

computer.

Limited support will be available for 10.6.8 (Snow Leopard) on an as needed basis.

However, an upgrade is recommended.

The complete listing of currently supported Operating Systems and Browsers are listed

here.

Please follow all the outlined instructions sequentially to ensure successful

connectivity.

(3)

Preparing Safari

OS X Safari users should verify that their security settings for web content and cookies are as indicated below by selecting Preferences under the Safari menu.

In the Security tab verify the settings are as indicated below.

Security Settings in Safari 5.1.10 and 6.0.5

Security Setting in Safari 6.1 and 7.0

In the Privacy tab ensure cookies are not blocked.

(4)

Advanced Access Instructions

Installing Java

Please note that remote access to the Portal requires Java. The latest version is recommended.

Mac users of OS 10.7.3 and higher may download Java from directly from http://java.com.  

You may be prompted for an update if you already have Java installed and it isn’t the latest version.

If you observe a “Missing Plug-in”, “Inactive Plug-in” or “Blocked Plug-in” message please click it and follow the on-screen prompts.

After installing please quit Safari, re-launch and proceed with the steps below.

Setting the Default Browser

When logging into atNYULMC, the browser being used for login MUST be set as the default.

MCIT recommends that you designate Safari as your default browser using the configuration below. If you wish to subsequently designate a different browser, you may return here and select the browser from the listing.

Launch Safari and open the Preferences window under the Safari menu.

In the General tab select the browser that you would like to use as the default from the list.

(5)

Installing the Browser Plug-in

Launch Safari, and visit the atNYULMC Web page (www.atnyulmc.org).

At the first login the plug-in download process will be automatically started using Java on Safari 5.1.10 and 6.0.5.

This is a one-time installation required per computer. Please follow the on screen instructions, select the trust and run options when presented to complete this process.

Safari 6.1 and 7.0 include a feature that prevents the Java plugin from automatically launching the installation wizard. When prompted select “Trust”

(6)

You will see a message as indicated below stating that the installation failed. This is due to the

introduction of Safe Mode in Safari 6.1 and 7.0. Click the link to download the file and it will be saved to the downloads folder. Click the down arrow to access the downloaded mac_sslvpn.pkg as indicated below to manually install.

When asked if you want to run the application, check the box “Do not show this again for apps from the publisher and location above” and select run.

Select continue to proceed with the installation process.

You may be required to provide your computer’s administrator password after selecting install.

When the installation is complete you will receive a message stating that your installation was successful. Close and return to Safari.

Quit Safari and re-launch.

This installed plug-in will be shared by Safari and Firefox and does not require a separate installation for each browser.

(7)

Accessing the Portal

Advanced

Once you have successfully logged using advanced access you will see two tabs present, the Network and Application Access page and your custom Portal page.

In your Portal Page, you can access all your resources and application links.

Please note that closing the Network and Application Access page terminates your network connection so this MUST remain open for your entire session.

Basic

Once you have successfully logged using basic access you will see your custom Portal page.

In your Portal Page, you can access most internal content such as web and Citrix applications. If this option does not work for the system you are trying to access, please use the advanced access option.

To log out, click on the logout link within your custom portal page.

You may see the logout option after clicking your name in the upper right corner.

(8)

Installing Citrix

You will see the screen below if you do not have Citrix installed on your system.

Click download to download Citrix Receiver. This will be used to open applications that use a Citrix server such as Network Desktop, Epic etc.

When the file is downloaded, double-click “CitrixReceiver11_7_2.dmg” to initiate the installation process.

Select the continue prompt and the application will start the installation process.

Accept the prompts at each step for the install process to continue. When the installation is complete you will receive a message stating that your installation was successful.

Select close to complete the installation.

When launching a Citrix application for the first time click “Trust”

Portal Instructions for Mac