CIPT1
Implementing Cisco
Unified Communications
Manager, Part 1
Version 8.0Lab Guide
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Table of Contents
Lab Guide
1
Overview 1
Outline 1
Lab 2-1: Configuring Cisco Unified Communications Manager Initial Settings 2
Activity Objective 2
Visual Objective 2
Required Resources 2
Job Aids 3
Task 1: Eliminate DNS Reliance 3
Task 2: Manage Network and Feature Services 4
Task 3: Configure Cisco Unified Communications Manager to Provide DHCP Services 6 Task 4: Configure Cisco Unified Communications Manager Enterprise and Service Parameters 7 Lab 2-2: Managing User Accounts in Cisco Unified Communications Manager 9
Activity Objective 9
Visual Objective 9
Required Resources 9
Job Aids 10
Task 1: Manage User Accounts by Using Cisco Unified Communications Manager
Administration 10
Task 2: Manage User Accounts by Using Cisco Unified Communications Manager BAT 12
Lab 3-1: Implementing IP Phones 15
Activity Objective 15
Visual Objective 15
Required Resources 15
Job Aids 16
Task 1: Configure System Parameters 16
Task 2: Add IP Phones by Using Autoregistration 18
Task 3: Manually Add and Configure an IP Phone 19
Task 4 (Optional): Prepare Cisco Unified Communications Manager BAT for Adding Cisco IP
Phones 20
Task 5 (Optional): Insert IP Phones into the Cisco Unified Communications Manager Database
by Using Cisco Unified Communications Manager BAT 23
Task 6: Configure Cisco Unified Communications Manager to Support a Third-Party SIP
Softphone 24
Task 7 (Optional): Enable Digest Authentication for a Third-Party SIP Softphone 25
Lab 4-1: Implementing PSTN Gateways 27
Activity Objective 27
Visual Objective 27
Required Resources 27
Command List 28
Job Aids 28
Task 1: Configure an MGCP Gateway by Using T1/E1 PRI to the PSTN in Cisco Unified
Communications Manager 29
Task 2: Configure a Cisco IOS Gateway for MGCP 30
Task 3: Configure a Route Pattern Towards the MGCP Gateway 32
Task 4: Add an H.323 Gateway in Cisco Unified Communications Manager 33 Lab 4-2: Configuring Cisco Unified Communications Manager Call-Routing Components 34
Activity Objective 34
Visual Objective 34
Required Resources 34
Job Aids 35
Task 1: Configure a Route Plan That Uses Both Gateways and Includes Two Route Groups, a
Route List, and Route Pattern 35
Task 2 (Optional): Enable Cisco Unified Communications Manager Dialed Number Analyzer and
Lab 4-3: Implementing Digit Manipulation 39
Activity Objective 39
Visual Objective 39
Required Resources 39
Job Aids 40
Task 1: Configure Cisco Unified Communications Manager to Strip Access Codes That Are
Used for Called Numbers on Outgoing Calls 40
Task 2: Configure Cisco Unified Communications Manager to Extend Calling Numbers in
Outgoing Calls to Fully Qualified PSTN Numbers 41
Task 3: Configure Cisco Unified Communications Manager to Reduce the Called PSTN Number
of Incoming Calls to Directory Numbers 42
Task 4: Configure Cisco Unified Communications Manager to Prefix Access Codes to Calling
Numbers on Incoming PSTN Calls 43
Task 5 (Optional): Implement E.164 Plus Dialing and Phone Number Localization 44 Lab 4-4: Implementing Calling Privileges in Cisco Unified Communications Manager 46
Activity Objective 46
Visual Objective 46
Required Resources 46
Job Aids 47
Task 1: Configure Partitions and CSSs 48
Task 2: Implement CoS for Internal Calls 49
Task 3: Implement CoS for Incoming PSTN Calls 50
Task 4: Implement CoS for Outgoing PSTN Calls 51
Task 5 (Optional): Implement Time-of-Day-Based CoS 52
Task 6 (Optional): Implement FACs 54
Lab 4-5: Implementing Call Coverage in Cisco Unified Communications Manager 56
Activity Objective 56
Visual Objective 56
Required Resources 56
Task 1: Create a Line Group and Add Members 57
Task 2: Create a Hunt List and Add Line Groups 58
Task 3: Create a Hunt Pilot Number and Associate It with a Hunt List 58
Task 4: Test Call Distribution 59
Task 5 (Optional): Configure Final Forwarding for Busy and No-Answer Conditions 60
Lab 5-1: Implementing Media Resources 62
Activity Objective 62
Visual Objective 62
Required Resources 62
Command List 63
Task 1: Add a Software Conference Media Resource in Cisco Unified Communications Manager 63
Task 2: Add a Hardware Conference Media Resource 64
Task 3: Configure Meet-Me Conferences in Cisco Unified Communications Manager 66
Task 4: Manage MOH Audio Files 67
Task 5 (Optional): Configure Multicast MOH 69
Task 6 (Optional): Implement Media Resources Access Control 71
Lab 6-1: Configuring Cisco Unified Communications Manager Native Presence 75
Activity Objective 75
Visual Objective 75
Required Resources 75
Task 1: Configure Presence-Enabled Speed Dials 76
Task 2: Implement Presence-Enabled Call Lists 77
Lab 6-2: Configuring Cisco Unified Mobility 79
Activity Objective 79
Visual Objective 79
Required Resources 79
Task 1: Add the Mobility Softkey to IP Phones 80
Task 2: Associate an End User Account with the IP Phone and Enable the Use of Mobility 80 Task 3: Configure Remote Destination Profiles and Remote Destinations 81 Task 4: Configure Ring Schedules and Access Lists for Remote Destinations 84
Task 5: Enable MVA 85
Task 6: Configure Cisco Unified Mobility Media Resources 86
Task 7: Configure the Cisco IOS Gateway for Cisco Unified Mobility 87
Answer Key 92
Lab 2-1: Configuring Cisco Unified Communications Manager Initial Settings 92 Lab 2-2: Managing User Accounts in Cisco Unified Communications Manager 92
Lab 3-1: Implementing IP Phones 92
Lab 4-1: Implementing PSTN Gateways 92
Lab 4-2: Configuring Cisco Unified Communications Manager Call-Routing Components 93
Lab 4-3: Implementing Digit Manipulation 93
Lab 4-4: Implementing Calling Privileges in Cisco Unified Communications Manager 93 Lab 4-5: Implementing Call Coverage in Cisco Unified Communications Manager 93
Lab 5-1: Implementing Media Resources 93
Lab 6-1: Configuring Cisco Unified Communications Manager Native Presence 95
CIPT1
Lab Guide
Overview
This guide presents the instructions and other information concerning the lab activities for this course. You can find the solutions in the lab activity Answer Key.
Outline
This guide includes these activities:
Lab 2-1: Configuring Cisco Unified Communications Manager Initial Settings
Lab 2-2: Managing User Accounts in Cisco Unified Communications Manager Lab 3-1: Implementing IP Phones
Lab 4-1: Implementing PSTN Gateways
Lab 4-2: Configuring Cisco Unified Communications Manager Call-Routing Components
Lab 4-3: Implementing Digit Manipulation
Lab 4-4: Implementing Calling Privileges in Cisco Unified Communications Manager
Lab 4-5: Implementing Call Coverage in Cisco Unified Communications Manager Lab 5-1: Implementing Media Resources
Lab 6-1: Configuring Cisco Unified Communications Manager Native Presence Lab 6-2: Configuring Cisco Unified Mobility
Lab 2-1: Configuring Cisco Unified
Communications Manager Initial Settings
Complete this lab activity to practice what you learned in the related module.
Activity Objective
In this activity, you will configure Cisco Unified Communications Manager initial settings to activate services. You will use the Cisco Unified Communications Manager IP address rather than its hostname. After completing this activity, you will be able to meet these objectives:
Change the hostname of Cisco Unified Communications Manager into its IP address
Activate and manage required services
Configure Cisco Unified Communications Manager to provide DHCP services Configure Cisco Unified Communications Manager enterprise and service parameters
Visual Objective
The figure illustrates what you will accomplish in this activity.
© 2010 Cisco S ystems, I nc. A ll rights reserved. CIPT 1 v8. 0—4
Lab 2-1: Configuring Cisco Unified
Communications Manager Initial Settings
CUCM1-x CUCM2-x HQ-x 10.x.2.0/24 10.x.3.0/24 10.x.1.0/24 . 101 .101 .1 01 D HCP DH CP D HCP DH CP . 1 .2
Phone1-x Phone2-x Phone3-x
PC-x
Configure initial settings and enable DHCP services
Required Resources
These resources and equipment are required to complete this activity:
Cisco Unified Communications Manager cluster
Student PC Cisco IP phones
Lab Devices and Their Roles
Device Device Role in the Activity
CUCM1-x Cisco Unified Communications Manager publisher CUCM2-x Cisco Unified Communications Manager subscriber
PC-x Student computer with web browser
Use the credentials in the table to log in to the lab devices that require authentication.
Credentials for CUCM1-x Application Access
Device Username and Password Access
Cisco Unified Communications
Manager Administration GUI cucmadmin cucmpass1 https://10.x.1.1/ccmadmin Cisco Unified Communications
Manager Serviceability GUI cucmadmin cucmpass1 https://10.x.1.1/ccmservice
Job Aids
This job aid is available to help you complete the lab activity.
The addressing of lab devices uses the IP allocation scheme that is shown in the table.
IP Allocation Scheme
Parameter Value
Voice server network 10.x.1.0/24
Data network 10.x.3.0/24
Default gateways HQ-x: Node address .101 (for all networks)
CUCM1-x 10.x.1.1/24
CUCM2-x 10.x.1.2/24
PC-x 10.x.3.1/24
Task 1: Eliminate DNS Reliance
In this task, you will eliminate the need for DNS, by changing from DNS names to IP addresses.
Activity Procedure
Complete these steps:
Step 1 From PC-x, access Cisco Unified Communications Manager Administration using the information provided in the “Credentials for CUCM1-x Application Access” table.
Step 2 Go to System > Server and click Find to list all the servers in your cluster.
Step 3 Click CUCM1-x and change the Host Name/IP Address field from CUCM1-x to
10.x.1.1.
Step 4 Add a description for your server. Enter Publisher in the Description field.
Note The subscriber has already been configured with its IP address during the installation procedure, because installation requires the subscriber to be added as a server before installing it.
Step 6 Under System > Enterprise Parameters, determine whether the phone URLs still include hostnames (CUCM1-x).
Step 7 Change the hostname part of all phone URLs to the appropriate IP address and click
Save (for example change http://CUCM1-x:8080/ccmcip/authenticate.jsp to
http://10.x.1.1:8080/ccmcip/authenticate.jsp).
Activity Verification
You have completed this task when you attain these results:
IP addresses are used for the server names.
— Go to System > Server and click Find to list all the servers in your cluster.
— Both the publisher and subscriber servers should be listed, with an IP address in the Host Name/IP Address column and with a Description.
IP addresses are used in phone URLs.
— Go to System > Enterprise Parameters.
— In the Phone URL Parameters pane, all URLs should contain the IP address of the publisher server (10.x.1.1, where x is your pod number).
Task 2: Manage Network and Feature Services
In this task, you will activate the minimum services that are required by Cisco Unified Communications Manager to serve Cisco IP phones.
Activity Procedure
Complete these steps:
Configure Cisco Unified Communications Manager Servers
Step 1 From PC-x, access Cisco Unified Communications Manager Administration.
Step 2 Go to System > Cisco Unified CM and click Find.
Step 3 Click the CM_CUCM1-x name to enter the Cisco Unified CM Configuration window.
Step 4 Change the automatically generated Cisco Unified Communications Manager name to CUCM1-x (where x is your pod number).
Step 5 In the Description field, enter Publisher.
Step 6 Click Save and then click OK.
Step 7 Go back through the Related Links menu to Back To Find/List and repeat the last three steps for the subscriber CM_10.x.1.2. Rename the subscriber to CUCM2-x and enter Subscriber for the description.
Activate Cisco Unified Communications Manager Services
Step 8 From PC-x, access Cisco Unified Serviceability. Step 9 Go to Tools > Service Activation.
Note The DHCP service can be activated on multiple servers. You will enable the DHCP service at the subscriber in a later task.
Step 11 From the list of services, check Cisco CallManager, Cisco TFTP, and Cisco
DHCP Monitor Service.
Note You will need the Cisco DHCP Monitor Service to perform the next task in this lab.
Step 12 Click Save to activate these services. A pop-up window appears and informs you that service activation will take a while. Confirm by clicking OK, and then wait until the Status (on top-left corner of the page) changes from Ready to Update Operation Successful.
Step 13 Using the related links or Tools > Control Center—Feature Services, go to the Control Center for feature services.
Step 14 Verify that the Cisco CallManager, Cisco TFTP, and Cisco DHCP Monitor Service services are started and activated.
Step 15 Repeat the previous steps to activate the Cisco CallManager service on the subscriber. This service is the only one that you will activate on the subscriber.
Step 16 Verify that the Cisco CallManager service is running on the subscriber.
Activity Verification
You have completed this task when you attain these results:
Verify that the new names are configured.
— Go to System > Cisco Unified CM and click Find.
— In the result list, both Cisco Unified Communications Manager servers should be listed with the new configured names:
CUCM1-x CUCM2-x
Verify that all required services are started.
— In the Cisco Unified Serviceability, go to Tools > Control Center—Feature
Services.
— Make sure that the Cisco CallManager, Cisco TFTP, and Cisco DHCP Monitor Service services are shown as started services on the publisher.
— Make sure that the Cisco CallManager service is shown as a started service on the subscriber.
Task 3: Configure Cisco Unified Communications Manager to
Provide DHCP Services
In this task, you will configure Cisco Unified Communications Manager to assign IP addresses to IP phones via DHCP.
Activity Procedure
Complete these steps:
Step 1 In Cisco Unified Communications Manager Administration, navigate to System >
DHCP > DHCP Server and click the Add New button.
Step 2 In the DHCP Server Configuration window, enter the following parameters:
Host Server: 10.x.1.1
Primary TFTP Server IP Address (Option 150): 10.x.1.1
Keep the default values for all other parameters.
Step 3 Verify the entered parameters and click Save.
Step 4 Navigate to System > DHCP > DHCP Subnet and click Add New.
Step 5 In the DHCP Subnet Configuration window, choose the newly created DHCP server and enter the following parameters:
Subnet IPv4 Address: 10.x.2.0
Primary Start IPv4 Address: 10.x.2.11 Primary End IPv4 Address: 10.x.2.19
Primary Router IPv4 Address: 10.x.2.101 IPv4 Subnet Mask: 255.255.255.0
Note By specifying option 150 at the DHCP server, you made the configured value the default value for all DHCP subnets. Therefore, this parameter does not need to be set again during the DHCP subnet configuration.
Step 6 Verify the entered parameters, and then click Save.
Step 7 Open a Telnet session to reach your HQ-x router (IP address 10.x.250.101). Log in and change to enable mode. The login password and enable secret password are
cisco.
Step 8 In global configuration mode, enter the following commands:
interface ...
ip helper 10.x.1.1
Note Use the Ethernet interface that connects to the HQ-x Phones network. This is the interface with IP address 10.x.2.101.
Step 9 Save the configuration to NVRAM.
Activity Verification
You have completed this task when you attain these results:
The DHCP subnet is configured.
The HQ-x router is configured to act as a DHCP relay at the Phones network. Further verification, to verify that IP phones obtain an IP address from the Cisco Unified Communications Manager publisher, is performed in Lab 3-1.
Task 4: Configure Cisco Unified Communications Manager
Enterprise and Service Parameters
In this task, you will enable the dependency records and verify the automatically created URLs. You will also enable the CDR and CMR) service parameters.
Activity Procedure
Complete these steps:
Configure Enterprise Parameters
Step 1 Navigate to System > Enterprise Parameters.
Step 2 In the CCMAdmin Parameters pane, activate the Enable Dependency Records parameter by setting the value to True.
Step 3 Click OK in the pop-up window, and then click Save.
Note Dependency records help you to determine which records in the database use other records. For example, you can determine which devices (such as CTI route points or phones) use a particular CSS. If you need to delete a record from Cisco Unified
Communications Manager, you can use dependency records to show which records are associated with the record that you want to delete. You then can reconfigure those records so that they are associated with a different record.
Configure Service Parameters
Step 4 Navigate to System > Service Parameters and choose the publisher server. Wait for the window to refresh and then choose the Cisco CallManager service from the drop-down list.
Step 5 Set the CDR Enabled Flag value to True in the System parameters.
Note The CDR Enabled Flag parameter determines whether CDRs are generated. Valid values specify True (CDRs are generated) or False (CDRs are not generated).
Step 6 Set the CDR Log Calls with Zero Duration Flag to True in the System
parameters.
Step 7 Set the CMR parameter Call Diagnostics Enabled value to Enabled Only When
CDR Enabled Flag is True in the Clusterwide Parameters (Device—General).
Note The Call Diagnostics Enabled parameter determines whether CMRs—also called diagnostic records—are generated. Generating CMRs without corresponding CDRs can cause uncontrolled disk-space consumption. Therefore, you should always enable CDRs when CMRs are enabled. If you choose Enabled Only When CDR Enabled Flag is True and the CDR Enabled Flag service parameter is set to False, no CMRs will be generated.
Step 9 Repeat Steps 5 and 6 for the subscriber server and save the changes.
Note There is no need to repeat Step 7 for the subscriber server because the parameter that is changed in Step 7 is a clusterwide parameter and is automatically applied to all servers.
Activity Verification
You have completed this task when you attain these results:
The Dependency Records parameter is enabled. In System > Enterprise Parameters, verify that the Enable Dependency Records parameter is set to True.
The CDR and CMR parameters are enabled.
— Go to System > Service Parameters and choose the publisher server. Wait for the window to refresh and then choose the Cisco CallManager service from the drop-down list.
— The CDR Enabled Flag and the CDR Log Calls with Zero Duration Flag are set to True, and the CMR parameter Call Diagnostics Enabled is set to Enabled Only When CDR Enabled Flag Is True.
Lab 2-2: Managing User Accounts in Cisco
Unified Communications Manager
Complete this lab activity to practice what you learned in the related module.
Activity Objective
In this activity, you will practice how to manage user accounts. You will add administrators with different administrative privileges. After completing this activity, you will be able to meet these objectives:
Manage user accounts by using the administration GUI
Manage user accounts by using Cisco Unified Communications Manager BAT
Visual Objective
The figure illustrates what you will accomplish in this activity.
© 2010 Cisco Systems, Inc. All rights reserved. CIPT1 v8.0—5
Lab 2-2: Managing User Accounts in Cisco
Unified Communications Manager
CUCM1-x CUCM2-x HQ-x 10.x.2.0/24 10.x.3.0/24 10.x.1.0/24 .101 .101 .101 DHCP DHCP DHCP DHCP .1 .2
Phone1-x Phone2-x Phone3-x
PC-x
Locally configure and manage user accounts
Required Resources
These resources and equipment are required to complete this activity:
Cisco Unified Communications Manager cluster
Lab Devices and Their Roles
Device Device Role in the Activity
CUCM1-x Cisco Unified Communications Manager
PC-x Student computer with web browser
Use the credentials in the table to log in to the lab devices that require authentication.
Credentials for CUCM1-x Application Access
Device Username and Password Access
Cisco Unified Communications
Manager Administration GUI cucmadmin cucmpass1 https://10.x.1.1/ccmadmin
Job Aids
This job aid is available to help you complete the lab activity.
The addressing of lab devices uses the IP allocation scheme that is shown in the table.
IP Allocation Scheme
Parameter Value
Voice server network 10.x.1.0/24
Data network 10.x.3.0/24
Default gateways HQ-x: Node address .101 (for all networks)
CUCM1-x 10.x.1.1/24
CUCM2-x 10.x.1.2/24
AD-x 10.x.1.9/24
PC-x DHCP assigned (10.x.3.0/24)
Task 1: Manage User Accounts by Using Cisco Unified
Communications Manager Administration
In this task, you will create two end-user accounts for two administrators. One administrator should have full access; the other should have read-only access.
Activity Procedure
Complete these steps:
Add New User Through Cisco Unified Communications Manager Administration
In Cisco Unified Communications Manager, configure a user:
Step 1 From PC-x, access Cisco Unified Communications Manager Administration.
Step 2 Go to User Management > End User and click Add New.
Step 3 Configure a user with the attributes that follow, and save the newly created account by clicking Save at the bottom of the page or the Save symbol at the top of the End User Configuration window.
Password: password
PIN: 54321
Last Name: Phone1
First Name: User1
Step 4 Click Add New again and add a second user with these attributes:
User ID: User2 Password: password
PIN: 12345
Last Name: Phone2
First Name: User2
Step 5 In User Management > End User, verify that the two end users, User1 and User2, are configured in Cisco Unified Communications Manager Administration.
Assign Access Rights to Users
You can define different access rights to different users:
Step 6 The first user, User1, is assigned the Standard CCM Super Users access rights. Click the User ID in the Find and List Users list to open the End User Configuration window.
Step 7 Click Add to User Group in the Permissions Information box on the bottom of the
page.
Step 8 In the pop-up window, click Find.
Step 9 Choose the Standard CCM Super Users parameter from the resulting list, and click Add Selected. The selected parameter is visible in the Groups box.
Step 10 In the End User Configuration window, click Save. The status changes to Update Successful. Go back to the Find and List Users list.
Step 11 The second user, User2, is assigned Standard CCM Read Only access rights. Go to the Permissions Information box in the End User Configuration window and click
Add to User Group.
Step 12 In the pop-up window, click Find.
Step 13 Choose the Standard CCM Read Only parameter from the resulting list, and click
Add Selected. The selected parameter is visible in the Groups box.
Step 14 Click Save.
Step 15 On the top of the page, in the right corner, click the Logout link to log out the
cucmadmin user.
Step 16 On the Cisco Unified Communications Manager Administration login page, log in
as User1 and access some administrator menus. Go to User Management > End
User and verify that the Add and Delete buttons are shown.
Step 17 Click the Logout link to log out User1.
Step 18 On the Cisco Unified Communications Manager Administration login page, log in
as User2 and access some administrator menus. Go to User Management > End
User and verify that User2 has only read access rights (no buttons to add or delete
Step 19 Log in as User1 again and navigate to the End User menus. Click Find and verify that two users are configured and that you can see the information that is offered on the Find page.
Step 20 Click User1 and change the password to cisco and the PIN to 12345.
Activity Verification
You have completed this task when you attain these results:
The first end user is assigned to the standard group Standard CCM Super Users. — Navigate to User Management > End User. Select the user, enter the End User
Configuration window and go to the Permissions Information box. Verify that Standard CCM Super Users is assigned to the user.
The second end user is assigned to the standard group Standard CCM Read Only. — In the User Management > End User window, enter the End User Configuration
window and go to the Permissions Information box. Verify that Standard CCM Read Only is assigned to the user.
When logging in with the first username, you have full access to Cisco Unified Communications Manager Administration.
When logging in with the second username, you have read-only access to Cisco Unified Communications Manager Administration.
You were able to change the password of the newly created users when you were logged in as the first end-user (User1).
— Navigate to User Management > End User and choose User1. In the User Configuration window, change the password and PIN.
Task 2: Manage User Accounts by Using Cisco Unified
Communications Manager BAT
In this task, you will use Cisco Unified Communications Manager BAT to add users and you will configure user templates to assign rights to users.
Activity Procedure
Complete these steps:
Activate the Bulk Provisioning Service
The Bulk Provisioning Service must be activated to work with Cisco Unified Communications Manager BAT.
Step 1 In the Cisco Unified Serviceability window, navigate to Tools > Service Activation. Step 2 In the Service drop-down box, choose the publisher server 10.x.1.1.
Step 3 In the Database and Admin Services area, activate the Cisco Bulk Provisioning
Service and click Save. The window refreshes, and the Activation Status
corresponding to Bulk Provisioning Service displays Activated.
Create New Users with the bat.xlt File
After you download the bat.xlt file, you can enter user information in the file. The data will be exported to a .csv file and imported in Cisco Unified Communications Manager through Cisco Unified Communications Manager BAT.
Step 4 Log in to Cisco Unified Communications Manager Administration, navigate to Bulk
Administration > Upload/Download Files, and click Find.
Step 5 Click the check box for the bat.xlt file and click Download Selected.
Step 6 Download the Cisco Unified Communications Manager BAT spreadsheet to the C directory and open the bat.xlt file. If prompted, click Enable Macros to use the spreadsheet capabilities.
Note The bat.xlt file will be automatically renamed at download. The new filename includes the Cisco Unified Communications Manager Version; for example, bat_8.0.1.10000-40.xlt.
Step 7 Click the Users tab at the bottom of the spreadsheet.
Step 8 Complete all mandatory fields in each row, providing the following information:
First Name: User3
Last Name: Phone3 UserID: User3
Password: cisco PIN: 12345
Step 9 Provide the following information for a second user:
First Name: User4
Last Name: Phone4 UserID: User4
Password: cisco PIN: 12345
Step 10 Scroll to the right and click Export to BAT Format to transfer the data from the
bat.xlt spreadsheet into a CSV-formatted data file.
Step 11 Click OK at the pop-up window. The system saves the file to C:\XLSDataFiles\.
The filename is: Users-<timestamp>.txt.
Note If you enter a comma in one of the fields, bat.xlt encloses that field entry in double quotes when you export to CSV format. If you enter a blank row in the spreadsheet, the system treats the empty row as the end of the file. Data that is entered after a blank line is not converted to CSV format.
Add a New User Template in Cisco Unified Communications Manager
User templates are used to define common features for end users.
Step 12 Navigate to Bulk Administration > Users > User Template and click Add New.
Step 13 In the User Template Configuration window, enter the following parameters, and
User Template Name: CIPT_Users
Check the Default Password to User ID check box. User Locale: English, United States
User Group: Standard CCM End Users
Insert New Users in Cisco Unified Communications Manager Through Bulk Administration Menu
The newly created .csv file will be imported in Cisco Unified Communications Manager through the Bulk Administration menu.
Step 14 Go to Bulk Administration > Upload/Download Files. Step 15 Click Add New.
Step 16 In the File text box, click Browse and locate the file
C:\XLSDataFiles\Users-<timestamp>.txt.
Step 17 In the Select the Target drop-down box, choose Users.
Step 18 In the Select Transaction Type drop-down box, choose Insert Users.
Step 19 Click Save. The status displays that the upload is successful. Step 20 Navigate to Bulk Administration > Users > Insert Users.
Step 21 In the File Name field, choose the CSV data file that you created for this bulk
transaction (Users-<timestamp>.txt).
Step 22 Choose the user template (CIPT_Users) that you created, from the User Template
Name drop-down box.
Step 23 In the Job Information area, enter as Job Description CIPT1 Insert User and click
the Run Immediately radio button.
Step 24 Click Submit to create the job for inserting the user records. The Status should
display that adding the job was successful and that the job request is submitted.
Step 25 Use the Job Scheduler, in Bulk Administration > Job Scheduler, to see the status of
your job.
Verify Added Users in Cisco Unified Communications Manager
Step 26 Navigate to User Management > End User and click Find.
Step 27 The two newly created users, User3 and User4, should appear in the user list.
Step 28 Browse to https://10.x.1.1/ccmuser and log in with users User3 and User4, using
the defined password cisco.
Note You will be prompted to change the password. You can change the password to the same password that was initially configured: cisco.
Activity Verification
You have completed this task when you attain this result:
The two new users, User3 and User4, appear in the user list. — Navigate to User > End User and click the Find button.
Lab 3-1: Implementing IP Phones
Complete this lab activity to practice what you learned in the related module.
Activity Objective
In this activity, you will manually add IP phones to Cisco Unified Communications Manager, by using Cisco Unified Communications Manager BAT and autoregistration. Further, you will harden IP phones by disabling web access and GARP, and by blocking access to the voice VLAN. After completing this activity, you will be able to meet these objectives:
Configure system parameters, including the Cisco Unified Communications Manager
group, and device pools, to prepare the Cisco Unified Communications Manager cluster to autoregister IP phones
Add IP phones to the Cisco Unified Communications Manager database by using autoregistration
Use Cisco Unified Communications Manager BAT to add IP phones to Cisco Unified Communications Manager
Manually configure an IP phone and directory number in Cisco Unified Communications Manager
Configure Cisco Unified Communications Manager to support a third-party SIP phone
Visual Objective
The figure illustrates what you will accomplish in this activity.
© 2010 Cisco Systems, Inc. All rights reserved. CIPT1 v8.0—6
Lab 3-1: Implementing IP Phones
CUCM1-x CUCM2-x HQ-x 10.x.2.0/24 10.x.3.0/24 10.x.1.0/24 .101 .101 .101 DHCP DHCP DHCP DHCP .1 .2
Phone1-x Phone2-x Phone3-x
PC-x
Add IP phones in Cisco Unified Communication Manager:
Using autoregistration Using Cisco Unified
Communications Manager BAT
Using GUI (manually) Install SIP
freeware IP phone at PC-x
Required Resources
These resources and equipment are required to complete this activity:
Student PC with X-Lite third-party freeware SIP softphone
Cisco IP phones
Job Aids
These job aids are available to help you complete the lab activity.
DHCP Addressing and Subnet Information for Cisco Unified Communications Manager Server DHCP Server Subnet IP Address Primary Start IP Address End IP Address Primary Router IP Address Subnet Mask Primary TFTP Server (Option 150) CUCM1-x (10.x.1.1) 10.x.2.0 10.x.2.11 10.x.2.20 10.x.2.101 255.255.25 5.0 10.x.1.1
Cisco Unified Communications Manager Configuration
Cisco Unified Communications Manager Name
IP Address Function Auto-Registration Directory Number Range
CUCM1-x 10.x.1.1 Publisher 2001–2002
Directory Numbers
Device Directory Number
Phone1-x 2001 Phone2-x 2002 Phone3-x 2003
IP Allocation Scheme
Parameter Value
Voice server network 10.x.1.0/24
Data network 10.x.3.0/24
Default gateways HQ-x: Node address .101 (for all networks)
CUCM1-x 10.x.1.1/24
PC-x DHCP assigned (10.x.3.0/24)
Task 1: Configure System Parameters
In this task, you will prepare the Cisco Unified Communications Manager server for load-sharing and redundancy by configuring different device pools that refer to different Cisco Unified Communications Manager groups. Each group will include both servers, but the priority of the servers will be different in the groups.
Activity Procedure
Complete these steps:
Cisco Unified Communications Manager Groups
In this section, you will update the default Cisco Unified Communications Manager group to use the publisher as first choice and the subscriber as second choice. You will add another Cisco Unified Communications Manager group, with the subscriber as first choice and the publisher as second choice.
Step 1 Navigate to System > Cisco Unified CM Group and click Find.
Step 2 Choose Default from the list that is displayed.
Step 3 In the Cisco Communications Manager Group Members area, the publisher (CUCM1-x) should already be in the Selected Cisco Communications Managers pane.
Highlight the subscriber (CUCM2-x) in the Available Cisco Communications Manager pane. Use the arrow between the two boxes to move the subscriber server to the Selected Cisco Communications Manager pane.
Step 4 Use the Up arrow and Down arrows to place the publisher Cisco Unified
Communications Manager at the top of the list, making it the primary Cisco Unified Communications Manager for the group.
Step 5 Click Save. You might be notified about the reset of devices. Click OK if a pop-up window appears.
Step 6 Click Add New or Copy and repeat the previous procedure to create a second group
that is called SubPub, which has the two servers that are listed in reverse order (CUCM2-x before CUCM1-x).
Step 7 Verify that both groups are shown in the Find and List Cisco Unified CM Groups page.
Configure Device Pools
In this section, you will create device pools that are named to reflect their Cisco Unified Communications Manager group. One device pool is named Default because it uses the default Cisco Unified Communications Manager group. The other device pool is called SubPub because it uses the SubPub Cisco Unified Communications Manager group.
Step 8 Navigate to System > Device Pool and click Find. Step 9 Click Default in the list shown.
Step 10 Verify that these characteristics are selected:
Cisco Unified Communications Manager Group: Default
Date/Time Group: CMLocal (use the date, time, and time zone of the Cisco Unified Communications Manager server)
Region: Default
SRST Reference: Disable
Step 11 Click Copy.
Step 12 Change the device pool name to SubPub and the Cisco Unified Communications Manager Group to SubPub. Leave all other parameters at the displayed value and click Save.
Activity Verification
You have completed this task when you attain these results:
There are two Cisco Unified Communications Manager groups. Both include both servers
(in different order).
There are two device pools. Each one uses a different Cisco Unified Communications
Manager group.
Task 2: Add IP Phones by Using Autoregistration
In this task, you will configure Cisco Unified Communications Manager to automatically add new phones by using autoregistration.
Activity Procedure
Complete these steps:
Cisco Unified Communications Manager Configuration
Step 1 To watch the registration process per phone, unplug the Ethernet cable from
Phone2-x and Phone3-Phone2-x. Keep Phone1-Phone2-x (the phone to which PC-Phone2-x is connected) plugged in.
Step 2 Go to System > Cisco Unified CM and click Find.
Step 3 In the list that is shown, choose publisher server CUCM1-x.
Step 4 First enter 2002 for the ending directory number and then 2001 for the starting
directory number in the Auto-Registration Information area. After you leave the ending directory number field (for example, by using the Tab key) the system will automatically uncheck the Auto-Registration Disabled on This Cisco Unified
Communications Manager check box.
Step 5 Click Save and Apply Config.
Register IP Phones by Autoregistration
Step 6 Reset your IP phone Phone1-x.
Step 7 Observe as the IP phone cycles through the registration process. When the IP phone has successfully registered, it will display the date, time, and directory number.
Step 8 On the registered IP phone, press the Settings button, and then enter 3 on your keypad to view the Device Configuration of the IP phone. Press 1 to view the Cisco Unified Communications Manager settings.
The ID of the Cisco Unified Communications Manager that is designated as the primary Cisco Unified Communications Manager is displayed first, with the word “Active” to the right. The ID of the backup (secondary) Cisco Unified
Communications Manager is displayed next, with the word “Standby” to the right.
Step 9 Plug the Ethernet cable of Phone2-x back into the phone.
Step 10 Repeat Step 8 for Phone2-x. Press the Settings key and then enter 3 on your keypad to view the Device Configuration. Enter 1 on your keypad or press the Select softkey. Again, you will see the primary and secondary Cisco Unified Communications Manager systems and their status.
Step 11 Plug the Ethernet cable of Phone3-x back into the phone.
Step 12 Observe as the IP phone cycles through the registration process. This IP phone
because the autoregistration directory number range was limited to two directory numbers.
Step 13 In Cisco Unified Communications Manager Administration, choose Device > Phone and click Find, without changing any parameters. A list of all registered IP phones is displayed.
The device pool and IP address of the Cisco Unified Communications Manager to which the IP phone is currently registered is displayed. The IP address of the Cisco Unified Communications Manager is listed under the Status column. Note that the Description field shows “Auto” with the directory number, to indicate that a phone is autoregistered.
Step 14 Change the descriptions of the two registered phones to Phone1-x and Phone2-x. If Phone1-x (Cisco Unified IP Phone 7965) does not have directory number 2001 assigned, change the directory number to 2001. If Phone2-x (Cisco Unified IP Phone 7965) does not have directory number 2002 assigned, change the directory number to 2002.
Activity Verification
You have completed this task when you attain these results:
The first two Cisco IP phones have directory numbers, and you are able to call from one IP
phone to the other.
— Place a call between Phone1-x and Phone2-x.
— In the Device > Phone menu, after you click Find, the two newly registered IP phones appear in the list, as described in the activity procedure.
— The third IP phone attempts to register, but fails with a message that registration is rejected. This rejection happens because autoregistration does not have any directory numbers left to assign to new phones.
Task 3: Manually Add and Configure an IP Phone
In this task, you will manually add a Cisco IP phone (Phone3-x) and assign a directory number. The other phones remain configured through autoregistration.
Activity Procedure
Complete these steps:
Step 1 In Cisco Unified Communications Manager Administration, navigate to Device >
Phone and click Add New.
Step 2 On the new page that is shown, from the Phone Type drop-down menu, choose the actual type of Phone3-x (for example, Cisco 7965). Click Next.
Step 3 On the new page, confirm that the SCCP device protocol is selected and click Next.
Step 4 Obtain the MAC address from Phone3-x. On Phone3-x, click Settings, then choose
the Network Configuration, and find the IP phone MAC address at entry 3. Another way to obtain the MAC address is to look on the bar code sticker that is located on the bottom back of the Cisco IP phone. Record the MAC address here:
Step 5 In the Phone Configuration window, enter the Phone3-x parameters:
MAC Address: Copy from Step 4 recorded MAC address
Device Pool: SubPub
Phone Button Template: Standard 7965 SCCP
Device Security Profile: Cisco 7965—Standard SCCP Non-Secure Profile
Step 6 Click Save. (You will configure additional parameters later in the course.) In the
pop-up window that appears, notifying you about the reset, click OK.
Step 7 On the new page, click the Line [1]—Add a New DN link to continue to configure
the line 1 extension. Enter 2003 in the Directory Number field.
Step 8 Click Save.
Step 9 Use the Related Links to get back to the device-configuration level. Then reset the IP phone.
Step 10 Observe as the IP phone cycles through the registration process. When the IP phone has successfully registered, it will display the date, time, and directory number.
Step 11 Verify that Phone3-x has the subscriber (CUCM2-x) as its primary Cisco Unified Communications Manager (in Active state) and the publisher (CUCM1-x) as its secondary Cisco Unified Communications Manager (in Standby state).
Step 12 Use Cisco Unified Serviceability to stop the Cisco CallManager service at the
subscriber. Phone3-x should now show the secondary Cisco Unified
Communications Manager (CUCM1-x) as Active because the primary Cisco Unified Communications Manager (CUCM2-x) is not running the Cisco CallManager service.
Step 13 Start the Cisco CallManager service again on the subscriber.
Activity Verification
You have completed this activity when you attain these results:
Phone3-x registers with directory number 3001.
Phone3-x has the subscriber as its primary Cisco Unified Communications Manager and the publisher as its secondary Cisco Unified Communications Manager.
Task 4 (Optional): Prepare Cisco Unified Communications
Manager BAT for Adding Cisco IP Phones
In this task, you will prepare Cisco Unified Communications Manager to use Cisco Unified Communications Manager BAT to add IP phones.
Activity Procedure
Complete these steps:
Activate the Cisco Bulk Provisioning Service on the Publisher
Step 1 In Cisco Unified Serviceability, make sure that the Cisco Bulk Provisioning service
is activated on the publisher.
Create an IP Phone Template for Use with Cisco Unified Communications Manager BAT
Step 2 In Cisco Unified Communications Manager Administration, navigate to Bulk
Administration > Phones > Phone Template and click Add New.
Step 3 Choose Cisco 7965 for Phone Type and click Next. Step 4 Leave SCCP as device protocol and click Next.
Step 5 Create the new phone template with these parameters:
Template Name: BAT-7965 Description: 7965 template
Device Pool: SubPub
Phone Button Template: Standard 7965 SCCP
Device Security Profile: Cisco 7965—Standard SCCP Non-Secure Profile
Leave all other settings at their default values and click Save.
Step 6 Click the Line [1] link in the left column, enter line1 for Line Template Name, and
click Save.
Step 7 Highlight BAT-7965 in the Associated Devices pane, and click Edit Device or use
the Related Links to get back to the device-configuration level.
Step 8 Click the Line[2] link in the left column, enter line2 for Line Template Name, and
click Save.
Create the CSV File Using the Cisco Unified Communications Manager BAT Spreadsheet
Step 9 In Cisco Unified Communications Manager Administration, choose Bulk
Administration > Upload/Download Files and click Find.
Step 10 Check the check box next to the bat.xlt file and click Download Selected.
Step 11 In the new dialog window, click Save, and then navigate to the C directory on your local PC.
Step 12 Change the filename in the File Name field to bat7965.xlt and click Save. Wait until the file is downloaded to your local PC.
Step 13 Open the file on your local PC, using Microsoft Excel.
Step 14 On the Phones spreadsheet tab, click the Phones radio button, then click Create File
Format.
Step 15 In the new dialog window, highlight the Directory Number in the Line Fields pane,
and then click the Right arrow button to move the entry to the Selected Line Fields pane.
Step 16 Click Create, and then click Yes on the pop-up window, to overwrite the existing file.
Step 17 In the Maximum Number of Phone Lines field, enter 2 to create two lines for new IP phones. Then click into any other portion of the spreadsheet to leave the field so that the sheet is updated with the selected number of lines.
Step 18 Check the check box next to the Dummy MAC Address field.
Step 19 On the Phones spreadsheet, enter five new IP phones with the following parameters, and leave the MAC Address column empty.
Description Directory Number 1 Directory Number 2 IPPhone6 2006 3006 IPPhone7 2007 3007 IPPhone8 2008 3008 IPPhone9 2009 3009 IPPhone10 2010 3010
Step 20 Scroll right and click the Export to BAT Format button.
Step 21 Save the new file with the suggested filename to the suggested folder. You should be notified that the file was successfully exported. Click OK.
Step 22 Exit Microsoft Excel without saving the changes to the .xlt file.
Validate the IP Phone Template and CSV File
Step 23 In Cisco Unified Communications Manager Administration, navigate to Bulk
Administration > Upload/Download Files and click Add New.
Step 24 Click Browse. In the new dialog window, navigate to C:\XlsDataFiles\, highlight
the previously stored file, and then click Open. Doing so will populate the File field on the File Upload Configuration page.
Step 25 Choose Phones from the Select Transaction Type drop-down menu.
Step 26 Choose Insert Phones—Specific Details from the Select Transaction Type
drop-down menu and click Save.
Step 27 Choose Bulk Administration > Phones > Validate phones.
Step 28 From the File Name drop-down menu, choose the previously uploaded CSV file.
Step 29 From the Phone Template Name drop-down menu, choose the BAT-7965 template
that you created earlier.
Step 30 Click Submit.
Step 31 Choose Bulk Administration > Job Scheduler and click Find.
Step 32 In the job list that is shown, click the Job Id link that has “Validate Specific
Phones” in the Description column.
Step 33 The job results should display the validation status without errors.
Activity Verification
You have completed this task when you attain this result:
The validation status is Validate Completed, and when you click the Log File Name link,
the Result Summary message reads “Validate for 5 Phones passed. Validate for 0 Phones failed.”
Task 5 (Optional): Insert IP Phones into the Cisco Unified
Communications Manager Database by Using Cisco Unified
Communications Manager BAT
In this task, you will complete the last step in Cisco Unified Communications Manager BAT process by inserting the previously validated IP phones into the Cisco Unified Communications Manager database.
Activity Procedure
Complete these steps:
Step 1 Go to Bulk Administration > Phones > Insert Phones.
Step 2 Choose the previously uploaded CSV file from the File Name drop-down menu. Step 3 Choose BAT-7965 from the Phone Template Name drop-down menu.
Step 4 Check the check box next to Create Dummy MAC Address. Step 5 Click the Run Immediately radio button.
Step 6 Click Submit.
Step 7 Go to Bulk Administration > Job Scheduler and click Find.
Step 8 If the Status column of the phone insertion job does not show Completed, click Find
again. Repeat this step until you see the status Completed.
Step 9 Click the phone insertion Job Id link and make sure that the job has completed
successfully. You can also review the log file.
Activity Verification
You have completed this task when you attain these results:
The phones insertion job has completed with success.
Note This verification step was part of the lab activity.
When you go to Device > Phone and click Find, you see in the list the five new IP phones
that you bulk-added. Notice that the telephones that you added with Cisco Unified
Communications Manager BAT all start with BAT, followed by a dummy MAC address in the Device Name field. Click one of the device names and view the results. You can customize any of these fields on a per-phone basis.
Cleanup
To prepare for future labs, follow these steps to delete the Cisco Unified Communications Manager telephones that you added by using Cisco Unified Communications Manager BAT.
Step 1 Go to Device > Phone and click Find.
Step 2 Check the check box next to each bulk-added IP phone (their names start with BAT) and click Delete Selected. Click OK in the pop-up window.
Step 3 Make sure that the only IP phones that remain are the three active IP phones (their
Task 6: Configure Cisco Unified Communications Manager to
Support a Third-Party SIP Softphone
In this task, you will add a third-party SIP softphone to the Cisco Unified Communications Manager cluster.
Activity Procedure
Complete these steps:
Configure Cisco Unified Communications Manager to Support the Third-Party Phone
Step 1 In Cisco Unified Communications Manager Administration, go to User
Management > End User and list all users.
Step 2 Click User4 and verify its configuration.
Step 3 In Cisco Unified Communications Manager Administration, go to Device > Phone
and click Add New.
Step 4 For the Phone Type, choose Third-party SIP Device (Basic) from the drop-down
menu. Click Next.
Step 5 On the Phone Configuration page for the third-party SIP device, add a phone with
these parameters, and click Save:
MAC Address: Enter any dummy MAC address; third-party SIP phones do not
register by MAC address, so the value is irrelevant.
Description: Phone4-x Device Pool: Default
Phone Button Template: Third-party SIP Device (Basic)
SIP Phone Security Profile: Third-party SIP Device Basic—Standard SIP
Non-Secure Profile
SIP Profile: Standard SIP Profile
Digest User: User4
Step 6 On the new page, click the Line [1]—Add a new DN link to continue to configure the line 1 extension. Enter 2004 in the Directory Number field. Click Save.
Configure the Third-Party Phone to Register with Cisco Unified Communications Manager
Step 7 At PC-x, start the X-Lite SIP softphone. If the SIP Accounts window is not automatically shown, right-click in the phone display, choose SIP Account
Settings, and click Add.
Step 8 In the Accounts tab, configure these parameters, then click Apply:
Display Name: SIP Phone
User Name: 2004
Authorization User Name: User4
Domain: 10.x.1.1
Leave all other settings at default values.
Step 10 Wait until the third-party SIP phone registers with the Cisco Unified
Communications Manager publisher, and then place test calls to other IP phones in your group.
Step 11 In Cisco Unified Communications Manager Administration, go to Device > Phone
and click Find. You should see the third-party SIP phone listed, with its status showing Registered.
Step 12 Try to reset the phone from Cisco Unified Communications Manager
Administration. The SIP softphone application at the PC is not restarted because only Cisco IP phones can be reset remotely from Cisco Unified Communications Manager Administration.
Activity Verification
You have completed this task when you attain these results:
On PC-x, the third-party SIP softphone is registered with the Cisco Unified Communications Manager publisher.
You can place calls to other phones in your pod from the third-party SIP phone and receive calls from IP phones in your pod.
The third-party SIP phone is listed with its IP address as a registered phone in the Find and List Phones page. However, the phone cannot be reset from Cisco Unified Communications Manager Administration. You must manually reboot the phone from the phone.
Task 7 (Optional): Enable Digest Authentication for a
Third-Party SIP Softphone
In this task, you will configure digest authentication to be used for the third-party SIP softphone.
Activity Procedure
Complete these steps:
Set a Password at the SIP Phone
Step 1 At the SIP softphone (X-Lite), change the configuration to include a password (digestpass).
Step 2 Close and reopen the X-Lite application to reset the SIP softphone.
Step 3 Place a call from the SIP softphone. The call should succeed, although you did not
set a digest password at Cisco Unified Communications Manager.
Note This step shows that a digest password that the phone provides is ignored as long as Cisco Unified Communications Manager is not configured to use digest authentication for the third-party SIP phone.
Enable Digest Authentication for the Third-Party SIP Phone
Step 4 In Cisco Unified Communications Manager Administration, go to System >
Security Profile > Phone Security Profile and click Find.
Step 5 Click the Copy button to the right of Third-Party SIP Device Basic—Standard
SIP Non-Secure Profile.
Step 6 Change the name of the profile to Third-Party SIP (Basic) with Digest
Step 7 Activate the Enable Digest Authentication check box. Then click Save.
Step 8 Go to the phone configuration page of the SIP phone (go to Device > Phone). Step 9 Change the Device Security Profile to Third-Party SIP (Basic) with Digest
Authentication, click Save, and reset the phone.
Step 10 Place a call from the SIP softphone. The call should fail because Cisco Unified Communications Manager now verifies the digest authentication password.
Note So far you set the digest authentication password only at the third-party SIP phone. The end user in Cisco Unified Communications Manager is not yet configured with a digest
authentication password. Therefore, digest authentication fails and the phone cannot register anymore.
Set a Digest Authentication Password at the End User
Step 11 Go to User Management > End User and set the digest authentication password at User4 to digestpass. In Cisco Unified Communications Manager, the term for digest password is Digest Credentials.
Step 12 At PC-x, close the third-party SIP phone and reopen it to enable the phone to register
again. The phone should now be able to register.
Step 13 Place a call from the SIP softphone. The call should succeed.
Note Cisco Unified Communications Manager is configured to use digest authentication for the third-party SIP phone, and now the digest authentication password that is configured at the phone and at the corresponding end user in Cisco Unified Communications Manager are identical.
Activity Verification
You have completed this task when you attain these results:
The SIP softphone worked with different passwords configured on both ends when Cisco
Unified Communications Manager was not configured to use digest authentication.
The SIP softphone did not work with different passwords configured on both ends when
Cisco Unified Communications Manager was configured to use digest authentication.
The SIP softphone worked with the same passwords configured on both ends when Cisco Unified Communications Manager was configured to use digest authentication.
Lab 4-1: Implementing PSTN Gateways
Complete this lab activity to practice what you learned in the related module.
Activity Objective
In this activity, you will configure Cisco Unified Communications Manager to use a Cisco IOS MGCP gateway as well as an H.323 gateway to connect to the PSTN, by using a direct T1/E1 PRI connection to the PSTN. After completing this activity, you will be able to meet these objectives:
Configure an MGCP gateway using a T1/E1 PRI to connect to the PSTN in Cisco Unified
Communications Manager
Configure a Cisco IOS gateway for MGCP and obtain MGCP configuration from Cisco
Unified Communications Manager
Configure an H.323 gateway to connect to the PSTN in Cisco Unified Communications Manager
Visual Objective
The figure illustrates what you will accomplish in this activity.
© 2010 Cisco Systems, Inc. All rights reserved. CIPT1 v8.0—7
Lab 4-1: Implementing PSTN Gateways
.102 CUCM1-x CUCM2-x HQ-x PSTN PSTN 10.x.2.0/24 10.x.3.0/24 10.x.1.0/24 .101 .101 .101 DHCP DHCP DHCP DHCP .2
Phone1-x Phone2-x Phone3-x
PC-x .1 Configure HQ-x as MGCP gateway Configure HQ2-x as H.323 gateway Note: HQ2-x gateway is not physically present. Add MGCP and H.323
gateways to Cisco Unified Communications Manager
HQ2-x
Required Resources
These resources and equipment are required to complete this activity:
Cisco Unified Communications Manager cluster
Student PC Cisco IP phones
Cisco IOS MGCP gateway
PSTN with PSTN phone
Command List
The table describes the commands that are used in this activity.
Cisco IOS Gateway Commands
Command Description
enable Enables you to enter privileged EXEC mode or any other
security level that is set by a system administrator
debug isdn q931 Displays information about call setup and teardown of
ISDN network connections (Layer 3) between the local router (user side) and the network
configure terminal Enters global configuration mode
ccm-manager config Specifies the TFTP server from which the MGCP gateway downloads Cisco Unified Communications Manager XML configuration files, and enables download of the
configuration
ccm-manager config server Configures the IP address or logical name of the TFTP
server from which the XML configuration files are downloaded
mgcp Enables the MGCP application on the gateway
show mgcp Displays values for MGCP parameters
show mgcp endpoint Displays a list of all MGCP endpoints on an MGCP gateway
show ccm-manager hosts Displays the registration status of the MGCP gateway on
its Cisco Unified Communications Manager systems
Job Aids
These job aids are available to help you complete the lab activity.
MGCP Gateway Information
Call Agent Redundant Host
Cisco Unified Communications Manager Administration Configuration for MGCP Gateway
Parameter Data
Domain Name HQ-x (where x is your port number)
Description MGCP gateway
Cisco Unified
Communications Manager Group
Default
Module in Slot 0 NM-4VWIC-MBRD (for ISR routers)
Subunit 1 VWIC2-1MFT-E1 (depends on actual hardware used)
Port 0/0 (depends on actual hardware used)
Channel Selection Order
Top Down
H.323 Gateway Information
Parameter Data
Hostname HQ2-x (where x is your port number)
HQ2-x IP address 10.x.1.102
Task 1: Configure an MGCP Gateway by Using T1/E1 PRI to the
PSTN in Cisco Unified Communications Manager
In this task, you will configure Cisco Unified Communications Manager to use the MGCP protocol toward the MGCP gateway HQ-x in your cluster.
Activity Procedure
Complete these steps:
Add an MGCP Gateway in Cisco Unified Communications Manager
Step 1 In Cisco Unified Communications Manager Administration, go to Device >
Gateway. On the new page that is shown, click Add New.
Step 2 Choose the gateway platform (for example, Cisco 2811) that is used for Cisco IOS
MGCP gateway HQ-x (where x is your cluster number) from the Gateway Type drop-down list and click Next.
Step 3 From the Protocol drop-down list, choose the protocol type MGCP and click Next.
Configure an MGCP Gateway in Cisco Unified Communications Manager
Step 4 Enter the following parameters in the Gateway Configuration window, then click
Save:
Domain Name: HQ-x (where x is your pod number)
Note The name has to match the hostname of the router and is case-sensitive. Description: HQ-x MGCP gateway