2010 ANNU
AL REPORT
2010 ANNUAL REPORT
LIFE IS DEVELOPMENT. AN IMPRESSIVE AMOUNT OF RESEARCH REPORTS FROM ALL
SCIENTIFIC AND ARTISTIC DISCIPLINES CAN BE REDUCED TO THESE SIMPLE THREE WORDS.
IN FACT, EVERY THING AROUND US IS CONSTANTLY DEVELOPING. SOME THINGS SEEM TO TAKE THEIR TIME AND CHANGES ARE HARDLY VISIBLE. OTHER THINGS, HOWEVER, HAPPEN VERY QUICKLY. IN RETROSPECT, WE ARE OFTEN FULL OF AMA ZEMENT.
IT IS IMPOSSIBLE TO IMAGINE AN ECONOMY WITHOUT DEVELOPMENT. THE REVERSE IS ALSO TRUE: DEVELOPMENT IS UNIMAGINABLE WITHOUT ECONOMIC INNOVATION. IT HAS ALWAYS BEEN THE CHANGES AND INNOVATIONS IN ECONOMIC STRUCTURES THAT HAVE DECISIVELY CONTRIBUTED TO THE FURTHER DEVELOPMENT OF OUR SOCIET Y. OVER THE L AST 200 YEARS, WE HAVE DEVELOPED FROM AN AGRICULTURAL SOCIET Y TO AN
INDUSTRIAL AND SERVICE SOCIET Y AND MOST RECENTLY TO AN INFORMATION SOCIET Y.
WE DON’T KNOW IN WHAT DIRECTION OUR SOCIET Y WILL DEVELOP OVER THE NEXT FEW DECADES. HOWEVER, SOME FACTORS ARE ALREADY APPARENT: PEOPLE ARE GET TING OLDER, WHICH MEANS THAT THE NUMBER OF PEOPLE WHO NEED CARE WILL RISE AND THAT PENSIONS MUST BE FINANCED ON A LONG-TERM BASIS. OUR SOCIAL WELFARE SYSTEM AS WELL AS OUR EDUCATIONAL SYSTEM FACE GREAT CHALLENGES. THE ROLE THAT INFORMATION AND KNOWLEDGE PL AY WILL CONTINUE TO INCREASE. TODAY DATA IS ALREADY TRAVELLING AROUND THE WORLD AT LIGHTNING SPEED. PEOPLE, STATES AND ECONOMIC SYSTEMS ARE MOVING CLOSER TOGETHER. THE WORLD IS INCREASINGLY BECOMING A GLOBAL VILL AGE. BORDERS ARE LOSING THEIR MEANING. AS WE HAVE ALREADY SEEN, THIS CLOSE INTERT WINING CAN HAVE NEGATIVE CONSEQUENCES. BUT EVEN THOUGH GREAT CHALLENGES HAVE ARISEN, WE HAVE ALWAYS MANAGED TO OVERCOME THESE DIFFICULTIES BY CONTINUING TO DEVELOP.
EVERYTHING IS IN A CONSTANT
STATE OF DEVELOPMENT
2010 ANNUAL REPORT
Foreword 7
Functionaries 11 Report of the super visor y board on the 2010 financial year 13 Developments in 2010 – Raiffeisen-Landesbank Steiermark in its 84th year of business 18
The business segments of the Raiffeisen-Landesbank Steiermark 34 Our commitment to society 42 924 people in the Raiffeisen-Landesbank Steiermark get things moving for you 43 Developing good human resources 47 Enabling success 51 Getting things moving in the Raiffeisen Association 57 Raiffeisen Banking Group Styria – Facts and Figures 58
TABLE OF CONTENTS
2010 ANNUAL FINANCIAL STATEMENTS OF RAIFFEISEN-L ANDESBANK STEIERMARK AG
Balance sheet 64 Balance sheet items 66 Profit and loss statement 67 Audit certificates 72 20 1 0 AN N U AL F INAN C IAL S T A T EM EN T S O F R A IFFEIS EN -L A NDE S BA NK STE IE R M A RK A G 20 1 0 AN N U AL R E P O RT
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optimists on supercycles and golden years. In any case, we all are living in a time of transition that challenges us as a bank. It is necessar y to react to change in a timely manner and to play an active role in dealing with certain developments.
Many people contributed to the fact that 2010 was a good year for Raiffeisen-Landesbank Steiermark and the Raiffeisen Banking Group, in the first place naturally our customers. A reliable partner, we did not leave them alone during the crisis. We are also accompanying them now in the upswing in order to take advantage of new opportunities with them and for them.
We also have to thank our owners, the Styrian Raiffeisen banks. The atmosphere at Raiffeisen in Styria is really something special, and it is for a good reason that we are envied for it again and again. And, of course, I would like to thank all those offering their ser vices to Raiffeisen-Landesbank Steiermark on a daily basis and who make our success possible through their work. In the end, it is they who continue to develop this enterprise.
Markus Mair
Chairman of the Managing Board Some words and sentences are said or written
ver y quickly. For example: “We’ve learned from the crisis”. I’ve heard this sentence a lot in the past year. And I’ve asked myself whether the people who say this have in fact learned from the crisis.
When I recapitulate some of the messages in the media, I have the feeling that only a ver y few people have actually learned any thing from the crisis. Quickly, sometimes too quickly, ever y thing has returned to the way it was before the crisis. Raiffeisen-Landesbank Steiermark has actually learned from the crisis. We have drawn our own conclusions from the economic upheaval of the past few years and have taken action in good time. Thanks to a self-imposed result improvement programme, our bank is becoming more customer-orientated, slimmer and fitter so that we can manage future crises all by ourselves, with our own strength. Because one thing is absolutely certain: Exceptional situations like the last one can descend upon us again at any time and with the same force. In 2010, the economy accelerated once again and the 2 % economic grow th in Austria definitely marks a positive development. However, it is not enough to control unemployment quickly, even if it is going down faster than originally supposed.
Where economic development is really heading in the coming months and years is disputed. Pessimists are counting on negative grow th,
11 20 1 0 AN N U AL R E P O RT SUPERVISORY BOARD PRESIDENT Wilfried Thoma FIRST VICE-PRESIDENT Herbert Kolb SECOND VICE-PRESIDENT Alfred Lackner MEMBERS Johann Gratzer Josef Hainzl
Hans-Heinz Jauk (until 19 May 2010) Alois Pabst
Eugen Roth Josef Scherounigg Hubert Stieninger
Franz Titschenbacher (since 19 May 2010) Erik Venningdorf
Josef Zügner
DELEGATED BY THE EMPLOY EES COUNCIL
Sabine Fuchs (since 1 March 2010) Walter Gruber
Josef Hofer (until 28 Februar y 2010) Harald Korschelt Margret Matlschweiger Bernhard Wesener Thomas Zehetleitner
FUNCTIONARIES
BOARD OF TRUSTEES CHAIRMAN Peter Salzinger DEPUT Y CHAIRMAN Franz Rothschedl MEMBERS Heinrich Herunter Rudolf Hinterleitner Karl HofmannJohann Posch (until 14 March 2010) Franz Potzinger Engelbert Springer Franz Trummer STATE COMMISSIONERS Gabriele Herbeck Gabriele Hermann
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REPORT OF THE SUPERVISORY
BOARD ON THE 2010 FINANCIAL YEAR
The Super visor y Board of the Raiffeisen-Landes-bank Steiermark AG held six meetings in the period under review, during which the required decisions were made. In the course of its audit, the Super-visor y Board could satisf y itself that the Raiffeisen-Landesbank Steiermark AG is managed in a careful, conscientious, flawless and cooperative way by those in charge. It has thus fulfilled all the tasks assigned to it by law and the articles of association. Due to the extraordinar y economic conditions still ongoing in 2010, the Super visor y Board in the role assigned to it by law and the articles of association together with the Managing Board took active measures for the long-term preser vation of the interests of the Raiffeisen-Landesbank Steiermark AG as well as its continuing steady and successful development.
The members of the Super visor y Board were promptly, regularly and fully informed by the Managing Board both orally and in writing on important business transactions and on all relevant issues concerning the development of business including the risk situation and risk management. The request of Hans-Heinz Jauk, member of the Super visor y Board, to step down early from the Super visor y Board was noted at the Annual General Meeting of 19 May 2010 and the election of his successor was held. On behalf of the Super visor y
Board, I would like to thank Hans-Heinz Jauk for his many years of commendable work for our institution and the Raiffeisen Association, which he performed with a lot of circumspection. On 19 May 2010, Mayor Franz Titschenbacher, chairman of the Raiffeisen Association Styria, was elected as a new member of the Super visor y Board.
The internal and group audit department reported ever y quarter to the Executive Committee, appoin-ted by the Super visor y Board according to § 42 paragraph 3 of the Federal Banking Act, on important findings on the basis of the audits conducted.
The Super visor y Board’s audit committee held two meetings in the period under review and fully performed the tasks conferred upon it by law. The annual financial statements and the manage-ment report as well as the consolidated financial statements and the consolidated management report for the 2010 financial year were examined in detail together with the statutor y bank auditor, the Austrian Raiffeisen Association, as well as with the additional, voluntarily appointed annual auditor, the KPMG Austria GmbH Wirtschaftsprüfungs- und Steuerberatungsgesellschaft. Since these met the statutor y provisions to the fullest, both the bank auditor and the annual auditor issued the clean audit certificate.
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The audit committee dealt with the present balance sheet on 15 April 2011. The examination of the annual financial statements and the management report as well as the consolidated annual financial statements and consolidated management report for the 2010 financial year as well as acknowledge-ment of the report of the bank auditor and the annual auditor by the Super visor y Board took place at its meeting on 15 April 2011. After the conclusive result of its examinations, the visor y Board raised no objections. The Super-visor y Board approves the annual financial state-ments drawn up by the Managing Board, which is thus established according to § 96 of the Austrian Stock Corporation Act, and takes note of the consolidated annual financial statements. The annual report shows that the Raiffeisen-Landesbank Steiermark AG, despite the extra-ordinar y economic environment, is a firmly rooted and reliable regional bank, which has successfully met the growing challenges of the market due to its sustainable business model.
On the basis of this success, the Super visor y Board would like to express its gratitude and appreciation to the Managing Board, the executives as well as all the employees of Raiffeisen-Landesbank Steiermark AG for their commitment and their successful work in 2010. And most of all, we would like to extend a special thank you to our customers for the confidence they have shown in us. Our long-term customer relations are a sign that the Raiffeisen-Landesbank Steiermark AG is a reliable partner for all situations in life.
Graz, April 2011
For the Super visor y Board
CHILDREN DEVELOP INTO ADULTS.
RAIFFEISEN GROWS WITH THEM
AND ACCOMPANIES THEM ALONG
THE WAY THEIR ENTIRE LIFE LONG.
18
DEVELOPMENTS IN 2010 – THE
RAIFFEISEN-L ANDESBANK STEIERMARK
AG IN ITS 84
TH
YEAR OF BUSINESS
12 JANUARY 2010
ENERGY EFFICIENCY IN
BUSINESSES
With the first of a total of 12 events entitled “Energy Efficiency in Businesses“, Raiffeisen and the Eco-nomic Initiative Sustainability ( WIN) give Styrian businesses a taste of how to think about their energy situation.
16 JANUARY 2010
41
STGABLE CROSS RACE
129 participants fought their way through the gates at RLB’s 41st Gable Cross Race on the Hebalm.
27 JANUARY 2010
NEW BANK BRANCH ON
THEODOR-KÖRNER-STRASSE
After a 5 month renovation, the Theodor-Körner-Straße bank branch was reopened with a ceremonial act. Priest Markus Madl from the Graz-Graben parish gave the blessing.
10 FEBRUARY 2010
MAYORS’ CONFERENCE
RLB Raiffeisen-Leasing, the municipal software provider “CommUnity”, and the Styrian Association of Municipalities invited mayors to the 2nd Mayors’
Conference held in the Stadthalle Graz convention centre whose motto was “Vision: My Municipality in 2010”.
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7 APRIL 2010
21
STTALKS ON THE
ECONOMIC SITUATION
A record number of people in the audience, a modest amount of optimism and a dash of “warning” were the ingredients of the 21st Talks on the Economic Situation
by Raiffeisen-Landesbank and the Austrian Institute for Economic Research ( WIFO) at Congress Graz.
5 MARCH 2010
40
THANNIVERSARY OF
RAIFFEISEN INSURANCE
Raiffeisen Insurance celebrated its 40th anniversar y
with an Austrian-wide road show. The event in Graz saw the awarding of the Raiffeisen Awards to the best Raiffeisen banks of 2009.
10 MARCH 2010
HUBERT SCHMALIX
OPENING
The opening of the paintings exhibition of Hubert Schmalix had the Raiffeisen Galler y bursting at the seams. The artist was present and took time to answer questions from his fans.
11 AND 12 MARCH 2010
ENERGY SAVING DAYS
Raiffeisen Steiermark hosted the 3rd Energy Saving
Days, emphasizing once again its commitment to climate protection and energy saving.
20
21 APRIL 2010
ELECTROMOBILIT Y
Christina Edlinger-Ploder, councillor of the regional government of Styria, and Mayor Siegfried Nagl held an electromobility press conference where it was possible to admire Raiffeisen Leasing’s electric cars.
7 APRIL 2010
READING WITH
MARTIN G. WANKO
Wordsmith Martin G. Wanko read to RLB clients from his columns, sharing his thoughts about (un)useful holidays and a technical support hotline in Tel Aviv, among other topics.
20 APRIL 2010
OPENING OF THE CYCLE
AIR REFILLING STATION
The RLB Unicentre in Zinzendorfgasse installed a permanent and ver y popular air refilling station for cyclists.
21 APRIL 2010
40
THRAIFFEISEN YOUTH
COMPETITION
“Picture your climate” was the motto of the 40th Raiffeisen Youth Competition. The winners from
Graz were honoured with awards during the final event at the Tummelplatz branch.
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27 APRIL 2010
BAL ANCE SHEET PRESS
CONFERENCE
As part of a balance sheet press conference, CEO Markus Mair presented the results for 2009. Raiffeisen Steiermark managed to increase its volume, profit and own resources successfully during the recession year.
11 MAY 2010
CHRISTA
NICKL-WLODKOWSKI OPENING
The second opening in the Raiffeisen Galler y showed paintings of the artist Christa Nickl-Wlodkowski.
15 MAY 2010
MUSIC FESTIVAL ON L AKE
SCHWARZL
The music festival on Lake Schwarzl provided a powerful load of fun and music. The Raiffeisen Club was one of the sponsors of this event.
6 MAY 2010
RAIFFEISEN
BUSINESS RUN
A strong team featuring CEO Markus Mair represented the RLB at the 10th Raiffeisen Business Run. Numerous
clients took part in the run that passes through the historic centre of Graz.
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31 MAY 2010
TALK ON EASTERN
EUROPE
Herbert Stepic, CEO of Raiffeisen International, was invited by RLB, the Federation of Austrian Industries (IV ) and the Austrian Managers Association ( WdF) to give a talk in Raaba on the topic “Is Eastern Europe still interesting?”
19 MAY 2010
RLB’S GENERAL MEETING
AND GENERAL ASSEMBLY
It was a festive day for the RLB. First, the Raiffeisen-Landesbank’s two highest committees, the general meeting and the general assembly, met. Then in the evening, a large client event took place during which the outgoing chairman of the Styrian Raiffeisen Association, Hans Jauk, was celebrated, among others.
16 MAY 2010
AWARD CEREMONY FOR
THE WINNERS OF THE 40
THRAIFFEISEN YOUTH
COMPETITION
Luttenberger*Klug showed up as the star guests at the award ceremony for the Styrian winners of the 40th Raiffeisen Youth Competition.
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2 JUNE 2010
EXPERT CONFERENCE OF
THE CROATIAN-AUSTRIAN
CHAMBER OF COMMERCE
The Croatian-Austrian Chamber of Commerce hosted an expert conference with high-ranking politicians from Croatia at RZB’s headquarters in Vienna.
26 JUNE 2010
ST YRIARTE IN THE
HELMUT LIST HALL
RLB invited friends and clients to the Helmut List Hall in Graz for the Styriarte performance of Smetana‘s “My Countr y”.
18 JUNE 2010
RLB SUMMER PART Y
The Works Council invited its guests to a summer party in white on the Schlossberg in Graz. On this occasion, Thomas Zehetleitner handed over his function as the chairman of the Works Council to Bernhard Wesener.
22 JUNE 2010
ST YRIARTE PRESS
CONFERENCE
The programme of Styriarte 2010 was presented as part of the press conference. Its main sponsor, the Raiffeisen-Landesbank and the Styrian Raiffeisen banks, was also present.
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6 JULY 2010
GENERAL ASSEMBLIES
Raaba was the venue for the general assemblies of Raiffeisen Steiermark Kunden-Sicherheitseinrichtungen (safety systems for clients) and Raiffeisen-Werbung Steiermark (Raiffeisen Advertising Styria).
10 JULY 2010
RLB AT THE DRAGON
BOAT CUP
The RLB team rowed its way into third place in the fun category at the 2010 Dragon Boat Cup on Lake Schwarzl.
10 JULY 2010
ST YRIARTE EVENING
IN STAINZ
High-ranking guests, among them former Austrian Chancellor Wolfgang Schüssel, accepted RLB’s invitation to listen to the Styriarte performance of Mozart‘s Great Mass in the parish church in Stainz.
11 JULY 2010
PUBLIC VIEWING OF THE
FIFA WORLD CUP
Spain and the Netherlands competed against each other at the finals of the 19th Football World Cup in
South Africa. This marked also the end of the public screenings in Graz’s Pfauengarten park sponsored by Raiffeisen. By the way, the winner was Spain.
23 JULY 2010
BANK BICYCLES IN USE
DURING WORK HOURS
A climate protection initiative on a small scale: Raiffeisen-Landesbank uses bicycles for covering distances in the city centre during work hours.
28 JUNE 2010
VIENNA STOCK EXCHANGE
CHAIRMAN SCHALLER IN
GRAZ
Heinrich Schaller, chairman of the Vienna Stock Exchange, gave a talk for clients in Graz on the topic “Euphoria or disillusionment – on the current situation on the stock exchanges and capital markets”.
25 20 1 0 AN N U AL R E P O RT
9 AND 10 SEPTEMBER
2010
HIGH-LEVEL VISITS
ON THE AUSTRIAN DAY
OF MUNICIPALITIES
Foreign Minister Michael Spindelegger and the President of the Styrian Association of Municipalities, Er win Dirnberger, visited the RLB stand on the Austrian Day of Municipalities in Graz during which Raiffeisen presented itself as a partner to the municipalities.
15 SEPTEMBER 2010
FOREIGN TRADE
DELEGATES IN THE RLB
Austrian foreign trade delegates informed their audience in Raaba about Austria’s chances on Southeast European markets.
11 AUGUST 2010
SOL AR COOLING
The solar company Solid announced it will build the world‘s largest cooling plant in Singapore. The Raiffeisen-Landesbank will accompany it to Asia as its financer.
18 AUGUST 2010
RLB AS A DONOR
Victoria Eberhardt and Fabian Hofmeister benefitted from the Summer Party Fundraising Campaign in 2010. Both can make good use of this financial support and happily welcomed the visitors from RLB.
26
15 OCTOBER 2010
AUTOGRAPH SESSION
WITH SKIING STARS
At the Raiffeisen autograph session, a huge crowd waited for signatures from Austrian skiing stars Nicole Hosp, Kathrin Zettel and Marcel Hirscher in the Seiersberg Shopping City mall.
28 SEPTEMBER 2010
INTERNET STRATEGY DAY
“Spotlight on Multi Channel” was the motto of the 4th Internet Strategy Day of the Raiffeisen-Landesbank
Steiermark.
29 SEPTEMBER 2010
10
THCROATIA DAY
Optimism was the tenor of the 10th Croatia Day at the
Grazer Messe trade fair complex. The central message: Croatia wants to become a member of the EU in 2013.
4 OCTOBER 2010
“STOCK EXCHANGE
EXPRESS” ROAD SHOW
Austrian top businesses presented themselves to interested investors during the “Stock Exchange Ex-press“ road show, which stopped in Raaba near Graz.
16 SEPTEMBER 2010
BUSINESS TALKS
One of the points on the agenda of RLB‘s “Business Talks” was to encourage its clients to become economically involved in Russia.
16 SEPTEMBER 2010
KLEINE ZEITUNG
TELEPHONE HOUR
Stefan Tschikof, head of Private Banking, gave a lot of investment tips during the telephone hour organised by Kleine Zeitung newspaper.
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27 TO 29 OCTOBER 2010
RAIFFEISEN SAVINGS DAYS
The Raiffeisen Savings Days in Styria were once again dedicated to our clients in 2010. About 200,000 visitors who deposited around EUR 200 million were welcomed throughout Styria.
15 OCTOBER 2010
29
THRALLY
In 2010, Loipersdorf was the goal of the 29th Rally of
the Raiffeisen family. The physician and theologian Manfred Lütz was invited as the guest speaker.
28 OCTOBER 2010
CHRISTIAN LUDWIG
ATTERSEE IN THE
RAIFFEISEN GALLERY
The painter Christian Ludwig Attersee came to the opening of his exhibition in the Raiffeisen Galler y and was over whelmed by the large crowd.
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4 NOVEMBER 2010
PRESENTATION OF PIANO
MAKER BRODMANN
Unaccustomed sounds could be heard in Raaba at the presentation to our clients of the RLB investment in the Viennese piano maker Brodmann.
4 NOVEMBER 2010
STUDENT RAFFLE
Educational science student Oliver Prasch was the happy winner of a trip for two to the MT V Euro-pean Music Awards in Madrid. He won one of two major prizes of the Austria-wide Raiffeisen Student Raffle.
29 OCTOBER 2010
BAVARIAN WEISSWURST
SERVED IN THE RLB
Representatives from politics, the church, the business world, the arts and the media came together in the RLB on World Savings Day to enjoy traditional Weisswurst (veal sausage).
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16 NOVEMBER 2010
SUCCESS DAY
In the course of a “Success Day”, the speakers invited by RLB pointed out different ways to position Raiffeisen even better on the market.
12 NOVEMBER 2010
PRESENTATION OF “GREEN
VILL AGE”
In the future, the Raiffeisen-Landesbank Steiermark (RLB) wants to become involved as a property developer as well. Its first project is called “Green Village” and will be built in Fernitz in 2011.
11 NOVEMBER 2010
HERMANN MAIER IN
THE STEIRERHOF
Hermann Maier paid a visit to the Steirerhof branch in Graz and kept busy by signing autographs for his fans.
8 NOVEMBER 2010
IT SERVICE CENTRE
CERTIFIED
Raiffeisen IT Ser vice Centre South is Austria’s first bank IT ser vice centre to be certified according to ISO/IEC 20000. This officially confirms that the centre is orientated towards clients and ser vices to the highest degree.
… AND LET’S NOT FORGET TO MENTION:
A great number of events organised by the employees, sports and cultural association provided many opportunities for staff to meet and mingle.
16 DECEMBER 2010
JOINT RLB AND HYPO
CHRISTMAS PART Y
Hall A of the Grazer Messe trade fair complex ser ved as the venue for colleagues from RLB and Hypo to celebrate their first joint Christmas party. During the party, the winners of the “Move your mind” competition for staff members were chosen and new retirements were celebrated.
24 NOVEMBER 2010
RLB AT EXCELLENCE
RLB presented itself as an attractive employer at the Excellence job and career fair taking place at the University of Graz.
2 DECEMBER 2010
SAVINGS WEEK RAFFLE
Zorah Kuchling was the happy winner of a savings passbook hand-signed by Hermann Maier. She took part in the Savings Week Raffle and won.
YOUNG PEOPLE HAVE THEIR OWN
IDEAS AND NEEDS – ALSO WHEN
IT COMES TO FINANCIAL MATTERS.
RAIFFEISEN UNDERSTANDS AND IS
RIGHT AT THEIR SIDE TO SUPPORT
THEM.
34
our bank. The total numbers achieved in this sector in 2010 clearly verif y this. The overall budget of EUR 3.3 billion (–1 %) is approximately on the same level as in the previous year. Deposits in the commercial sector amounting to roughly EUR 660 million remained nearly on the same level as in 2009.
A special topic in the commercial sector was energy efficiency in businesses. At eight informational events held in cooperation with the Province of Styria as part of “WIN energy!”, about 1,000 Styrian entrepreneurs were informed about the positive effects energy saving has on the climate and their businesses. Practical experience and tips for implementing energy efficiency measures were passed on to municipalities as part of a mayors’ conference.
Additional areas of emphasis in 2010 in the com-mercial customer sector were financial precautions for businesses, which focused entirely on the financial security of businesses, and an export campaign. The previous year saw a clear upswing in foreign trade. Both the general atmosphere and the order volume improved strongly for exporters in Styria as well. This positive development can also be seen in Raiffeisen-Landesbank Steiermark‘s foreign operations.
The overall volumes in documentar y business have risen by 30 % to EUR 140.8 million. Raiffeisen-Landesbank Steiermark is still the only Styrian cooperation partner of the European Investment Bank.
PANTA RHEI – EVERY THING FLOWS
Raiffeisen-Landesbank Steiermark is a bank with a large number of business segments. We offer our customers all financial ser vices from one provider. Today, this is called a “one-stop shop”, and we have been one for a long time.
Our business segments are as diverse as our customers. It doesn’t matter whether they are private, commercial, trade, industrial or private banking customers, whether they are concerned with leasing, credit, building society savings (Bausparen), insurance or real estate – there is one thing that all our customers have in common: they benefit from the best bank ser vices in Styria. The banking business has never been as diverse as it is today. Besides the traditional counters, Raiffeisen-Landesbank Steiermark provides its customers with many different ways to carr y out their financial transactions. The ser vices range from personal contact in the bank branch to online and telephone banking to assisted self ser vice. Customers took advantage of all these ser vices in 2010.
COMMERCIAL CUSTOMERS
The commercial customer sector of Raiffeisen-Landesbank Steiermark is a large partner to the industr y in Styria and thereby an essential part of
THE BUSINESS SEGMENTS OF
THE RAIFFEISEN-L ANDESBANK
STEIERMARK
35 20 1 0 AN N U AL R E P O RT
infrastructure for capital market activities. However, not only do we manage our own risks, but we also support the Styrian Raiffeisen banks in managing their risks.
In 2010, we developed another pillar for the refinancing of our bank by issuing “fundierte Bankschuldverschreibungen” (covered bank bonds). These bonds help us to attract in particular national and international institutional customers looking for opportunities to invest in bonds or covered bonds. What is unique is that the receivables we use in our premium reser ve stock come not only from the Landesbank but also from the entire Raiffeisen Banking Group Styria. Thus, we enable the Raiffeisen Banking Group Styria to continue to be a strong partner when it comes to mortgage and public sector financing and to offer its customers attractive conditions thanks to reasonable refinancing.
SECURITIES BUSINESS
In 2010, our securities transactions developed in a ver y satisf ying way. Following the positive recover y of the economy, the situation on the capital markets improved as well. Around the globe, economic activity revived, often supported by massive fiscal and monetar y measures. Loan business recorded ver y good gains, which is particularly true for corporate bonds and the Raiffeisen-Landesbank Steiermark issues. This atmosphere of change on
LEASING
Leasing for commercial customers has been a big topic over the last few years. In 2010, the focus was on “car financing”. This sector showed the largest gains with an increase of 13 %. We manage 2,100 leasing contracts with a total leasing volume of EUR 65 million.
In order to be even more customer-friendly, we offered an entirely new ser vice product in 2010: Raiffeisen Online Leasing. This new product is a feature of our popular ELBA Internet allowing our customers to independently calculate their leasing offers for the car of their dreams at any time of the day, 365 days a year and, in the best case, to lease a car right online.
TREASURY
Raiffeisen-Landesbank Steiermark is the only Styrian bank operating its own treasur y. Interest rate hedging was one of several topics that our commercial customer sector and the capital market/treasur y sector were intensively and jointly concerned with. Interest rate hedging increases the security of calculations and planning and thus helps to keep financing costs on a low level. By implementing “Front Arena“, a state-of-the-art trading and risk management system, Raiffeisen-Landesbank Steiermark significantly expanded its
36
the capital markets could also be felt in stock broking and funds transactions. As a result, our securities business recorded strong gains. Our customer volume increased by 9 % to EUR 4.7 billion, the turnover on customer accounts increased by 1.8 % to EUR 1.4 billion.
SHAREHOLDING
Raiffeisen-Landesbank Steiermark is not only a large bank for commercial customers, but it also holds important shares such as those in the Raiffeisen Zentralbank Österreich AG, the Landes-Hypothekenbank Steiermark AG and the Raiffeisen network banks in Hungar y, Slovenia, Croatia and Bosnia-Herzegovina. Together they form the core of our shareholding portfolio. Last year, shares as shown by the books increased to about EUR 1.2 billion. In addition to these core shares in one-stop financial ser vices businesses, we have set ourselves the goal of providing medium-sized businesses with equity capital in order to enable them to reach new grow th and innovation goals. A finance company for medium-sized businesses helps in keeping shareholdings such as the one in the Vienna-based piano maker Joseph Brodmann GmbH. A joint project of Raiffeisen-Landesbank Steiermark and Waldverband Steiermark (Styrian Forest Owners Association), Lignum GmbH tends and manages forests for owners active in different industries.
PRIVATE CUSTOMERS
In 2010, our private customers had eleven bank branches at their disposal, ten in Graz and one in Frohnleiten. In addition, we operated the
competence centres “Bauen & Wohnen” (Building & Living), “Musterhauspark” (Model Home Park) and “Raiffeisen UniCenter” (Raiffeisen University Center). All our outlets achieved ver y good results. Demand, time and sight deposits increased by 16.51 % to EUR 97.1 million. Compared to 2009, financing increased by 13.65 % and reached EUR 328.5 million at the end of 2010. In 2010, savings deposits for private customers accounted for EUR 395.5 million.
PRIVATE BANKING
Our sophisticated private customers benefit from our young Private Banking team in the Steirerhof bank branch in Graz, where twelve employees provide their ser vices to around 2100 customers. The latest financial planning tools enable us to gain a comprehensive over view of our customers’ finances and in the end result in higher quality consulting for our sophisticated customers. The efforts of our Private Banking team led to increases both in market share in this area and in customer loyalty. In 2010, our assets under management amounted to about EUR 400 million.
Last year, local media frequently consulted our experts at Private Banking to estimate stock market
37 20 1 0 AN N U AL R E P O RT
development due to the fact that Raiffeisen-Landes-bank Steiermark has offered its customers a broad range of attractive bonds and investment products for a long time.
Customer loyalty also increased thanks to the highly frequented events organised by Private Banking – from capital market ratings to the exhibition opening of Hubert Schmalix’ paintings.
PAYMENT TRANSACTIONS
Both corporate and private customers use our payment transactions on a daily basis for purchases using an ATM card (Bankomat) or credit card or for payments via direct debit orders, standing orders or transfers. In 2010, we managed 114.1 million payment transactions, a 3 % increase compared to 2009. Due to the greater use of electronic banking (+5.7 %), one of our main focuses in 2010, paper-based payment transactions declined from 8.1 million to 7.7 million (– 5.4 %).
INSURANCE BUSINESS
Reducing costs and personal financial security were ver y important in 2010. They both go hand in hand. “More caution!” is the lesson we learned from the most recent years of crisis; of course, this holds true in the traditional insurance business as well. In 2010, we can take the credit for the following great
outcomes: in the area of life insurances with special interest rates (bonifizierte Lebensversicherung), we achieved a ver y positive annual result of EUR 244.8 million (+4.5 %). In accident insurance business we recorded an increase of 7.5 %.
BUILDING SOCIET Y SAVINGS (BAUSPAREN)
One classical type of investment is saving money with a building society. Especially in turbulent times, secure building society savings contracts become extremely popular. Throughout Styria, more than 55,000 new building society savings contracts were taken out in 2010. We are responsible for a total of 310,000 contracts – a great success for all Raiffeisen banks in Styria.
PROPERT Y DEVELOPMENT
Private clients who take out a loan very often need it for building a house. Raiffeisen Bauträger & ProjektentwicklungsGmbH, a property and project development subsidiary of Raiffeisen-Landesbank Steiermark, has made housing dreams come true since 2010. The “Green Village” project constructs affordable apartments in attractive, green locations. Beautiful apartments, functional ground plans, a lot of green and quiet, and distinctive forms make this innovative project one of a kind. The first building complexes are being built in Fernitz and Graz-Mariagrün; others are being prepared for the Styrian regions.
38
provider Comm-Unity, we replaced the existing ERP solution with a municipal SAP system for about 650 municipalities. For another customer, we networked 28 locations and took over the previously existing network management. We are especially pleased to have become the only bank IT ser vice centre in Austria to receive ISO/IEC 20000 certifi-cation. This officially confirms that the centre is orientated towards clients and ser vices to the highest degree.
RAIFFEISEN ASSOCIATION
An association bank, Raiffeisen-Landesbank Steiermark provides many ser vices to the local Raiffeisen banks. The Raiffeisen banks are supported both in their strategic and operational sales management. Organisational concepts are jointly developed and implemented. For example, we jointly worked out a concept for intensif ying private customer care and commercial customer care. The latter focuses on further increasing its demand-orientation and on treating our commercial customers holistically.
LIQUIDIT Y EQUALISATION BOARD
In its function as the liquidity equalisation board for the Styrian Raiffeisen banks, Raiffeisen-Landes-bank Steiermark understands how important it is that refinancing rests on a broad base. For this
RAIFFEISEN MULTIFUNCTIONAL CENTRE
We do not build exclusively for others. We build for us, too. In 2010 we decided to expand our location in Raaba near Graz. By 2013, the Raiffeisen Multifunctional Centre Styria will have been built on a total area of 41,000 m². The most state-of-the-art high-security IT ser vice centre in South Styria, it will feature training and event rooms, modern and flexible office infrastructure, a cafeteria and dining area and future-oriented infrastructure.
We think it is especially important to build eco-logically. Waste heat from the IT ser vice centre will be used for heating. In summer, groundwater will be used to cool the site and the façade will feature solar panels. Others talk about climate protection; we take action.
IT SERVICE CENTRE
An essential part of the new Raiffeisen Multifunctio-nal Centre will be the newly constructed IT ser vice centre. In 2009, we incorporated our IT Ser vice Centre into an independent company, the Raiffeisen Rechenzentrum Süd GmbH, in order to offer our competences in this field to a larger market. Thus, 2010 was all about establishing our ser vice centre on the IT market.
And we succeeded. We managed to acquire new customers and provide them with innovative IT solutions. For example, for the municipal software
39 20 1 0 AN N U AL R E P O RT 2011
Increasing pressure caused by competition and costs and the dynamic demands of the market require us to adapt the organisational framework more and more quickly. Thus, our goals for 2011 are perfectly clear: switching to leaner organisational structures and putting our customers even more into the centre of our actions. Some call this ver y ambitious; we think it is perfectly normal. purpose, Raiffeisen-Landesbank Steiermark
strives for an external rating. Topics such as strategy, liquidity, capital resources, market position, risk management or profitability play an essential role for us. Ratings are given following a transparent and independent evaluation. Having a rating means we can expect to be compared objectively with the competition. Moreover, we can expect to strengthen our image and to safeguard our status as a customer bank.
IF YOU BUILD A HOME, YOU BELIEVE
IN THE FUTURE. WE BELIEVE IN THE
FUTURE AND HELP FAMILIES TO
42
We have always seen ourselves as contributors to society. We don’t do this because it is trendy or in fashion – we do it out of conviction. Because Raiffeisen has always been committed to more than just corporate goals.
Much of what we stand up for and what we are in volved in contributes to the continuing develop-ment of society, supports those who often don’t receive sufficient support and helps to make our world more beautiful, safer and more worth living in. Last year, for example, we were ver y involved in climate protection. We set a good example and tried to get other people interested in this topic since climate protection affects all of us.
Because we know precisely that nobody can always keep on the sunny side of life, and because we know that fate can sometimes be ver y harsh, we also made
great contributions to organisations operating in the social sector. We supported the Graz-based “Odilien-Institut” (Institute for the Visually Impaired and the Blind) and were also on board the large Caritas fundraising drive in autumn.
The safety of society’s smallest members was once again a topic in 2010. We cooperated closely with “Bärenburg” Child Safety House at the Clinical Centre in Graz and hope that in doing so we helped to reduce children’s accidents. With our series “mobil & sicher” (mobile & safe), we took on the dangers of road traffic as well as drug prevention, since safety is not just limited to road traffic.
Naturally nothing will change in terms of our commit-ment to society in 2011, for there are still a lot of areas where it pays for us to get involved.
924 PEOPLE IN THE
RAIFFEISEN-L ANDESBANK STEIERMARK GET
THINGS MOVING FOR YOU.
The year 2010 brought great challenges in the area of human resources. The crisis of the two previous years left a significant mark on the banking world. The requirements for banks have been greatly expanded, not least by legislators and super vising authorities. Parallel to this development, of course, only limited resources were and are available. As of 31 December 2010, 924 men and women were employed at RLB. 36 employees started to work and 15 employees retired.
Three projects shaped human resources develop-ment in 2010. First, we worked on arriving at a more cost-conscious human resources management that is even more in line with demand. We saved money by using new solutions and applications and were able to increase efficiency. With our flexible working time model that was implemented in 2010, we adapted our company to better deal with the realities
of our times. In a second large project, we set up a new cross-departmental sales management system in order to perform even more powerfully on the market. In the future, it will have an important operational and strategic function in the entire group. Finally, we worked intensively to develop our goals. In the end, the basis for the success of ever y company lies in managing employees via concrete goals and checking whether the goals that were set were also achieved.
In 2010, we deliberately did not make any cuts in the area of training, which is of great significance for the future of Raiffeisen-Landesbank Steiermark. Only well-trained employees can guarantee our success.
DEVELOPING GOOD HUMAN
RESOURCES
47 20 1 0 AN N U AL R E P O RTRAIFFEISEN-L ANDESBANK IS A
TEAM OF COMMITTED EMPLOYEES.
WE ASKED ONE PERSON FROM
EACH OF THE FIVE AREAS OF THE
MANAGING BOARD TO REPRESENT
THEIR RESPECTIVE AREA BEFORE
THE CAMERA.
Helmut ABERL • Birgit ABL ASSER • Got tfried ADAM • Gerald ADLER • Irmgard ADLER • Rosemarie ADLER • Thomas AGL ASSINGER • Der ya AKMAN • Daniela ALBRECHER • Wolfgang ALBRECHER • Karl ALLMER • Manfred ALTENSTR ASSER • Sabine AMERSTORFER • Alois AMSCHL • Christine ANDERS • Hansjörg ARNDT • Peter AUER • Karin AUER-TARVAINEN • Ingrid AUGUSTIN • Gebhard AUNER • Silvia BACHLER • Anton BAIER • Karoline BARMÜLLER • Ulrike BARTH • Helmut BAUDENDISTEL • Robin BAUER • Sabine BAUER • Veronika BAUER • Christian BAUERNHOFER • Johann BAUERNHOFER • Alois BAUMANN • Anton BAUMGARTNER • Ewald BAUMGARTNER • Thorsten BAUMGARTNER • Veronika BAUMGARTNER • Gerhard BAUMHAKL • Friederike BECKER • Elisabeth BERGHOLD • Sigrid BERGMANN • Jürgen BERNSTEINER • Sigrid BILEK • Karl BINDER • Franziska BIRKER • Monika BIRNSTINGL • Reinhold BISCHOF • Siegfried BISCHOF • Eveline BL AINDORFER • Karin BL ASCHEK • Andrea BLODER • Andrea BODNER • Daniela BÖHM • Sabrina BORN • Hans-Jörg BORSTNAR • Heinz BR ANDL • Eva-Maria BR ANDNER • Gerhard BR ANDSTÄT TER • Maria BREINER • Tanja BREITENBERGER • Irmgard BREITHUBER • Karin BRET TENTHALER • Franz BRET TERKLIEBER • Dzejn BRKIC • Heinz BRÜCKLER • Franz BRUNADER • Alexander BRUNNER • Christian BRUNNER • Ingrid BRUNNER • Anton BUCHBERGER • Ger t BUCHEGGER • Johannes BURGSTEINER • Claudia BURITSCH • Barbara CAPELL ARI • Markus CRESNAR • Elisabeth CSUK • Rober t CSUK • Silvo CVETKO • Franz CZENE • Stefan DAHM • Birgit DAMPFHOFER • Johann DAMPFHOFER • Tamara DANI • Jochen DEISS • Elisabeth DERLER • Johannes DERLER • Dimitrios DIMITRIOU • Mario DJUZELIC • Franz DOBLER • Mar tin DOLINAR • Norber t DOMENIG • Dorothea DOPPELHOFER • Rosemarie DOPPLER • Hannes DORNER • Helga DORNER • Katharina DR AGSCHITS - HAL AJ • Karl ECKHART • Maria EDELSBRUNNER • Reinhold EDELSBRUNNER • Ma ximilian EDER • Simone EDER • Mar tin EDLER • Stefanie EDLER • Michael EFFERL • Gernot EGGER • Günther EHRENREICH • Markus EIBISBERGER • Stef fen EIBÖCK • Markus EISENHUT • Gerald EISNER • Gerhard EISNER • Ingrid EISNER • Irmgard EISSNER • Anna ELSNEG • Renate ELSTNER • Günter ENDERLE • Josef ENGELBOGEN • Eva ENGLER • Ladislaus ERDELY • Reinhard ERKINGER • Claudia ERNST • Elisabeth ERTL • Ot to ESTERL • Andrea FASCHING • Josef FAST • Gerhard FEICHTER • Günther FEIERTAG • Dunja FEIGL • Kerstin FEIRER • Petra FELBER • Markus FELDGITSCHER • Josef FELDHOFER • Gerlinde FELGITSCHER • Roland FELGITSCHER • Adolf FERSTL • Norber t FIGER • Marina FILIPP • Doris FINK • Wolfgang FINK • Christian FLECHL • Cornelia FLECHL • Gerhard FLECK • Christine FLEISCHHACKER • Günther FLEISCHHACKER • Thomas FORCHE • Birgit FR ANK • Wolfgang FREIBERGER • Stefan FREIDL • Florian FREISSMUTH • Petra FRITSCH • Elisabeth FRÖHLICH • Franz FUCHS • Marion FUCHS • Sabine FUCHS • Christine FÜRST • Cornelia FUNK • Isabella FURTLEHNER • Franz GAISCH • Rene GAISCH • Mar tin GALLI • Marianne GAMPERL • Daniela GANGOLY • Arnold GASSNER • Elisabeth GASSNER • Elmar GASSNER • Erna GASSNER • Günther GEIEREGGER • Ger t GENSER • Alessandro GEROMELL A • Eva GFRERRER • Michaela GIMPEL • Helmut GL AUNINGER • Karl GLEHR • Andreas GLET TLER • Andreas GLET TLER • Leila GLET TLER • Hans GOBLIRSCH • Karl GÖTSCHL • Eva GÖTSCHMAIER • Marlies GÖT ZL • Walter GÖT ZL • Roswitha GOGG • Elfriede GOISER • Patricia GOL AUTSCHNIG • Bernhard GOLLNER • Josef GOSCH • Edith GR ABENHOFER • Judith GR ABNER • Harald GR ADWOHL • Werner GR AF • Mathilde GR AFONER • David GR ASSMUGG • Dietmar GR AT Z • Joachim GR AT ZE • Johannes GR AT ZER • Ewald GREINIX • Mar tin GREINIX • Mar tina GRIESSLER • Bet tina GRILL • Alexandra GRINSCHGL • Verena GRINSCHGL • Cornelia GROICHER • Ewald GROSS • Richard GROSS • Karl GROSSMANN • Birgit GROSZSCHEDL • Franz GROSZSCHEDL • Sabine GRUBBAUER • Andreas GRUBER • Anita GRUBER • Walter GRUBER • Charlot te GRUNDNER • Franz GSCHWEITL • Ilse GSPURNING • Elmira GULO • Helmut GUNGL • Ariane GUNHOLD • Hermine GUTJAHR • Daniela GÜTL • Theresia GUTMANN • Klaus GUT TMANN • Vik tor HA AR • Christoph HA AS • Herber t HACKL • Andrea HADOLT • Katharina HÄNDEL • Gabriela HAID • Hermann HAIDACHER • Sieglinde HAIDACHER • Walter HAIDACHER • Jörg HALLEUX • Arndt HALLMANN • Anton HAMMER • Rudolf HANSELMAYER • Astrid HARLER • Gerlinde HARR ANT • Andreas HARRER • Gerhard HARTINGER • Barbara HARTINGER- PODBOJ • Irmgard HASENBERGER • Doris HASEWEND • Christina HASIBA • Mario HAT Z • Walter HAT Z • Annemarie HAT ZL • Markus HAUPTMANN • Florian HAUSLEITNER • Tanja HAUSMANN • Andrea HA ZELMAYER • Thomas HA ZR ATI • Markus HEFLER • Vinzenz HEHER • Heiko HELD • Marion HELFER • Claire HEMERY • Renate HERLER-ACHMÜLLER • Michael HERMANN • Stefan HERMANN • Wilhelm HERZER • Gabriele HET ZENDORF- ORESNIK • Markus HIEBLER • Mar tina HIERZENHOFER • Ingrid HIERZER • Sandra HILLBR AND • Katrin HINTEREGGER • Elisabeth HIPPACHER • Ernst HIPPACHER • Josef HIRSCHMANN • Gioia HL ATK Y • Gerhard HOCHSTR ASSER • Walter HÖFER • Barbara HÖFLECHNER • Christian HÖFLER • Herber t HÖFLER • Siegfried HÖGL • Elvira HÖSEL • Brigit te HOFER • Andrea HOFMAIR • Susanne HOFMANN • Heriber t HOFMEISTER • Maria HOHENTHAL • Ger fried HOLD • Monika HOLL • Johann HOL Z APFEL • Eva HOL ZMANN • Margit HORBATH • Hermann HUBER • Johann HUBER • Meike HUDA • Daniel HUDL • Christian HUMPEL • Tobias HUSAR • Herber t HYDEN • Thomas IMENSEK • Sandra INTHALER • Gabriele JAINDL • Angela JAMBREC • Wolfgang JAMBREC • Wolfgang JAMMERNEGG • Christiana JANISCH • Mar tina JANISCH • Manfred JANSK Y • Albine JANTSCHER • Alexander JAUK • Johann JAUK • Margit JAUK • Sonja JAUK • Margit JAUT Z • Karin JEINDL • Mar tin JEINDL • Iris JENNE • Barbara JONACHER • Daniela K AGER • Monika K AHLBACHER • Andreas K AHR • Manfred K AHR • Renate K AHR • Eva K AHR- FRÖHLICH • Margareta K AINDL • Hildegard K AISERFELD • Gerhard K ALCHER • Lisbeth K ALCHER • Peter K ALCHER • Andreas K AMPER • Rosmarie K AMPER • Markus K AMR AT • Heidelinde K ANIK • Andrea K APFENSTEINER • Renate K AR ABEL AS • Huber ta K ARNER • Natalie K ARNER • Rudolf K ARNETSCHNIGG • Karin K ASCHNIGG • Karin K ATSCHNIG • Gerhard K AUFMANN • Marion K AUFMANN • Ewald KERN • Michael KERN • Renate KERN • Sigrid KERNGAST • Beate KESSLER • Dieter KET TL • Michael KIEFER • Walter KIEFER • Sandra KIELHAUSER • Armin KIENREICH • Stefan KIENZL • Elisabeth KINDLHOFER • Christina KIRCHENGAST • Manfred KL AMPFER • Anton KL APSCH • Marianne KL ASNIC • Günter KLEINDL • Renate KLEINDL- POSCH • Brigit te KLINGSBIGEL • Dagmar KLÖCKL • Karin KLÖCKL • Siegfried KLOPF • Uwe KLOSA • Maria KNAPP • Maria KNAUHS • Elke KNEISSL • Georg KOCH • Gernot KOCH • Alber t KÖCK • Ernestine KÖCK • Johann KÖCK • Stephan KÖCK • Johann KÖSTL • Sigiber t KÖTSCHLER • Daniela KOFLER • Renate KOFLER • Brigit te KOGLER • Enrico KOGLER • Gerald KOGLER • Werner KOGLER • Helmut KOHL • Johann KOHL • Maria KOHL • Akim KOHLMAYR • Sabine KOINEGG • Karin- Gabriela KOLB • Maria KOLB • Renate KOLLEGGER- SPATH • Philipp KOLLER • Alfred KONR AD • Josef KONR AD • Thomas KORMANN • Harald KORSCHELT • Klaus KOT ZBECK • Gisela KR ACH • Ulrike KR AINER • Eva KR AINZ • Manfred KR ANKENEDL • Marco KR AUTNER • Anna KR A XNER • Astrid KR A XNER • Isabella KR A XNER • Thomas KR A XNER • Peter KREMSER • Franz KRENN • Rainer KRENN • Walter KRESBACH • Irene KRISPEL • Christian KRIT ZER • Nicole KROBATH • Marlies KROIS • Christian KROPF • Harald KROPIK • Franz KUHELNIK • Johannes KUMPITSCH • Petra KUMPITSCH • Mar tin KUNDEGR ABER • Rober t KUNTNER • Christian KUPFER • Heinz KUPSCH • Brigit te KURZ • Alfred L ACKNER • Josef L ACKNER • Gernot L ADLER • Stefan L ADLER • Sanela L AGLER • Michael L ALLER • Nikolaus L ALLITSCH • Dietmar L AMBAUER • Johannes L AMMER • Christian L ANG • Rosa L ANG • Thomas L ANG • Detlev L ANGREITER • Josef L ANZ • Gabriele LECHNER • Johann LECHNER • Michaela LECHPAMMER • Bet tina LEDERER • Helmut LEINDL • Andrea LEINER • Eleonore LEITGEB • Rene LEITNER • Alfred LELLECK • Irmgard LENGER • Friedrich LENGGER • Elfriede LENHARD • Josef LENHARDT • Hans-Jürgen LERCHBACHER • Katrin LESNIK • Christiane LET TMAYER • Uwe LE XNER • Elisabeth LIND • Susanne LIND • Gerhard LINDNER • Anita LIPP • Johann LOH • Barbara LOIT ZL • Roland LUBEJ • Christoph LUBI • Karin LURF • Bet tina LUT TENBERGER • Gerald LUT TENBERGER • Heidemarie MACHER • Karl MACHER • Helene MADNER • Daniel MAIER • Günter MAIER- PA AR • Markus MAIR • Ger trude MAIT Z • Roswitha MAIT Z • Sabine MAJCAN • Sabine MALY • Brigit te MANDL • Gerhard MANN • Eva MARCHEL • Kur t MAROLD • Tanja MARTERER • Peter MAR X • Ernst MASTNAK • Harald MATL • Margret MATLSCHWEIGER • Marianne MAT ZHOLD • Peter MAT ZHOLD • Andreas MAURER • Gerlinde MAURER • Ingrid MAURER • Walter MAURER • Doris MA XONES • Gerhard MAYER • Horst MAYER • Ursula MAYER • Walter MAYER • Paulus MAYR • Franz MEIREGGER • Iris MEISENBICHLER • Helmut MEISTER • Markus MEISTER • Hannes MEIXNER • Bernhard MELLIT ZER • Maria MENAPACE • Dagmar MERNONE • Heimo MESSNER • Christina MICHELI • Andreas MICHITSCH • Gordana MIHAL JE VIC • Manfred MINAUF • Anna MÖRTH • Johannes MÖRTH • Roswitha MOISES • Mario MONSCHEIN • Simone MONZ • Marin MOR ARU • Veronica MOR ARU • Verena MORO • Heide MOSDORFER • Christian MOSER • Doris MOSER • Heike MOSER • Marianne MOSER • Mar tin MOSER • Herber t MOT TER • Alexandra MÜHLBAUER • Gerald MÜLLNER • Claudia MÜLLNER- DISSAUER • Christian MÜNZER • Thomas MURG • Bernd MURTINGER • Maria NAGER • Ursula NAMOR • Beatrix NAR ATH • Christian NEBEL • Heinz NEBEL • Daniela NEMECEK • Sandra NEUBAUER • Kur t NEUHOLD • Eva NEUR ATHNER • Wolfgang NIEDERL • Katharina NIESNER • Christa NIGIT Z • Daniel NIKITSER • Roswitha NINAUS • Michaela NOVAK • Gabriele OBERER • Maria OBERHUBER • Christof OPRESNIK • Gerhard ORNIG • Wilhelm ORTNER • Andreas OSL AJ • Erich OSWALD • Gabriele PA AR • Anneliese PABI • Wolfgang PACHER • Mat thias PACK • Ulfried PAIER • Annelies PAIERL • Gabriele PANZER • Herber t PAULITSCH • Sonja PAVLICEK • Veronika PEIER • Thomas PEINSITH • Dorothea PEINSIT T • Alois PEL ZMANN • Meike PERL • Sabrina PERSCHLER • Mar tina PESSENHOFER • Werner PETSCHNIK • Iris PFANNER • Klaus PFEIFER • Gregor PFNISS • Christian PICHLER • Daniela PICHLER • Elisabeth PICHLER • Marian PICHLER • Elisabeth PIERER • Eva PILGER- BUCHEGGER • Johannes PINEGGER • Mia-Ilena PINEGGER • Thomas PINTHER • Michael PINTSCHER • Ingrid PIRER • Ger t PIRKER • Her ta PIRSTINGER • Catherine PISTRICH • Monika PL ANINSCHITSCH • Stefan PL ASCHK A • Elisabeth PLEDL • Gerald PLEWA • Thomas PLODER • Sandra PLODERER • Bet tina POBASCHNIG • Rudolf POCK • Christine PODMENIK • Gerhard PODMENIK • Gundula PODREPSEK- SCHWARZ • Richard PÖLLINGER • Elisabeth PÖLTL • Sandra PÖT TINGER • Rober t PÖT TLER • Dietmar PONGR AT Z • Michael PONTASCH - HÖRZER • Irena POPIC • Siegfried POSCH • Barbara POSTRUZNIK • Daniela POTOCNIK • Elisabeth PÖTSCH • Helmut POT ZINGER • Margareta PR ANGL • Evelyn PR ANTER • Ulrike PR ATH • Harald PR ATSCH • Irmgard PREDOTA • Franz PREITLER • Johannes PREM • Werner PRESSLER • Christina PRET TERHOFER • Bet tina PUCHER • Gerhard PUCHER • Barbara PÜRSTL- SCHEIN • Ingrid PURRER • Wilhelmine PUSTER • Hannes QUAISER • Mar tin R ADASCHIT Z • Christina R ADL • Gerhard R AHBERGER • Michael R AHM • Christine R AINBACHER • Randolf R AINER • Hannelore R ANEGGER • Konrad R ANNAK • Franz R APPOLD • Nina R ATH • Christa R AT TINGER • Regina R AUSCH • Petra R AUSCHENBERG • Klaudia RECHL • Waltraud RECHLING • Gerald REDER • Rolf REGUL A • Sonja REIHER • Irmgard REINGRUBER • Dieter REINISCH • Karl REINISCH • Maria REINISCH • Jürgen REINTHALER • Gerhard REISCHER • Her wig REISENHOFER • Manfred REISINGER • Franz REITER • Manfred REITER • Christa REMLER • Marianne RENHART • Erich RENZL • Barbara RESCH • Eva RICHTER- KERNREICH • Sabina RIECK- DILSK Y • Franz RIEDRICH • Hermann RIEGLER • Regina RIEGLER • Regina RINGHOFER- SCHWEIGLER • Mar tina RIT Z • Susanne RÖGER • Franz ROGI • Günther ROHLFING • Peter ROHRER • Edeltraud ROM - BUCHBERGER • Franz ROSENBERGER • Mar tin ROUBAL • Melanie ROYER • Gerald RUCKENSTUHL • Peter RUCKER • Petra RUDERER- KNOLLMAYR • Johann SACHS • Harald SACKL • Manuela SAFR AN • Ulrike SAGMEISTER • Sylvia SAILER • Chris SAL A • Monika SAL AWA • Ariane SAMEC - GAT TER • Gerhard SAMER • Anton SAMMER • Peter SAT TLER • Gerald SAURER • Christiane SAUSENG • Karen SAWAT ZK Y- BULLOCK • Rene SCHADEN • Elisabeth SCHADENBAUER • Johannes SCHÄFMANN • Daniel SCHAFLER • Herber t SCHAGER • Stefan SCHANDOR • Gabriele SCHANES -WALENTA • Daniela SCHANTL • Petra SCHEER • Reinhold SCHEER • Mar tina SCHENK • Erna SCHERZER • Elisabeth SCHEUCHER • Werner SCHEUCHER • Bernhard SCHEUERMANN • Andreas SCHIESTL • Elisabeth SCHIFFER • Marie -Theres SCHIGAN • Harald SCHISTER • Theresia SCHISTER • Manuela SCHL AG • Dietmar SCHL AR • Christian SCHL AT ZER • Mar tina SCHLEGL • Manfred SCHLIBER • Herber t SCHLÖGL • Margit SCHLÖGL • Rober t SCHMAL Z • Ursula SCHMER • Barbara SCHMID • Johannes SCHMIDBAUER • Hermann SCHMIED • Mar tin SCHMIERDORFER • Willibald SCHNABL • Gerhard SCHNEDLIT Z • Karl SCHNEEBACHER • Christina SCHNEIDER • Waltraud SCHNEIDER • Waltraud SCHNEIDER • Wolfgang SCHNIDER • Ernestine SCHOBER • Rober t SCHOBER • Gabriele SCHÖPFER • Johann Alois SCHOLLER • Thomas SCHORS • Helmut SCHOT TER • Josef SCHR AMMEL • Markus SCHR ANGL • Daniela SCHREI • Rosemarie SCHREIBMAYER • Renate SCHREINER • Michael SCHRÖT TNER • Peter SCHRÖT TNER • Elisabeth SCHÜT ZENHÖFER • Daniela SCHUL Z • Helga SCHUSTER • Christian SCHWAB • Margit SCHWAB • Thomas SCHWABL • Elisabeth SCHWAIGER • Ger fried SCHWARZ • Iris SCHWARZ • Renate SCHWARZENEGGER • Er win SCHWEINZER • Margit SCHWEINZGER • Sonja SCHWIMMER • Johann SEEBACHER • Monika SEIDLER • Heidi SEINER • Markus SEISZ • Oliver SEME • Kjeld SENECA • Roderich SEUF ZER • Gerald SIDAK • Brigit te SIEBENBÄCK • Jürgen SIMBÜRGER • Klemens SIMENKO • Markus SIMMERSTAT TER • Petra SIMO • Anton SINGER • Wolfgang SIX T • Tatjana SK ALE • Anita SKEDEL J • Armin SKELIC • Adela SMAJIC • Anton SONNLEITNER • Ursula SORGER • Sandra SORIT Z • Rene SPATH • Harald SPITALER • Eva SPIT ZER- GABRIEL • Anna-Maria SPREIT ZHOFER • Verena SPULLER • Monika STANGL • Helga STEGER • Peter STEGER • Peter STEINBERGER • Mario STEINER • Daniela STEINWENDER • Bernd STEINWIDDER • Christine STEIRER • Rudolf STEL ZER • Mat thias STERN • Silvia STÖRI • Doris STOISER- NESTL • Jasmine STONI • Mar tin STOT TER • Siegmund STR ACHWIT Z • Elisabeth STR ALLHOFER • Herber t STR ALLHOFER • Cornelia STR ANZ • Elfriede STR AUSSBERGER • Peter STREIBL • Christina STREICHER • Andreas STRIEDNIG • Rudolf STROBEL • Christoph STROBL • Erich STROBL • Markus STROBL • Marco STROHMEIER • Sigrid STROHMEIER • Veronika STROHRIEGL • Florian STRYECK • Silke STUBENVOLL- PUFF • Sieglinde STURMER- KONR AD • Gerhard SUDI • Isabel SUPPAN • Klaus SUSCHNIGG • Elisabeth SUT TNIGG - GRUBER • Marianne SWATEK • Monika SWATON • Astrid SZL AMAR • Anton TACKNER • Gudrun TÄUBEL • Tamara TANFAR A- R AK AR • Rober t TANTSCHER • Elke TARMANN • Bernhard TARTLER • Brigit te TA X • Maria TEMMEL • Franz TENGG • Susanne TERSANSKI • Liselot te TEUSCHLER • Edith THALER • Christian THEISSL • Evelyn THEISSL • Michael THIER • Rosalinde THIER • Dietmar THOSOLD • Klaudius THURMAIER • Walter TIEFENGRUBER • Julius TOTH • Thomas TR ANTUR A • Jenny TR APPL • Sandro TR AUSSNIG • Siegfried TRÖSTER • Elisabeth TROHA • Alois TRUMMER • Bet tina TRUMMER • Claudia TRUMMER • Siegfried TRUMMER • Johannes TSCHEMMERNEGG • Harald TSCHICK • Stefan TSCHIKOF • Ingrid UIT Z • Anton UNGER • Gerhard UNGER • Reinhold UNGER • Doris UNTERSTEINER • Manfred VALL ANT • Goran VASIL JE VIC - LOCH • Manuela VATERL • Christian VEITSBERGER • Bernd VERONIG • Mar tin VOITECH • Wilhelm VOLLER • Bernhard WAGNER • Gunther WAGNER • Mar tina WAGNER • Irmgard WAIDACHER • Anita WALCH • Werner WALCHER • Jörg WALDAUER • Daniela WALLNER • Karin WALTERSDORFER • Astrid WEBER • Johannes WEBER • Mar tin WEBER • Wilfried WEBERN • Johannes WEIDACHER • Alexander WEIGL • Werner WEINGR ABER • Michael WEINGRILL • Gerhard WEINHANDL • Maria WEINHANDL- RÖCK • Werner WEINHOFER • Mar tina WEINZET TL • Elke WEISS • Heriber t WEISS • Horst WEISS • Walter WEISSENSTEINER • Karin WENDLER • Sabrina WERSCHIT Z • Bernhard WESENER • Gabriele WIENER • Rudolf WIENER • Rosa-Maria WIESER • Sabine WIESER • Ulrike WIESER • Evelyn WILDBACHER • Karin WILHELM • Doris WINKLER • Gerhard WINKLER • Sandra WINKLER • Beate WINKLER- KOLBL • Bernd WINTERLEITNER • Bernd WINTERLEITNER • Helga WIPPEL • Mat thias WÜNSCHER • Ursula WUNDER • Renate WUNDERL • Nicole WURNITSCH • Sibylle YARBO • Josef Z ACHENEGGER • Birgit Z AUHAR • Ingrid Z AUNSCHIRM • Christina Z AUSNIG • Gabriele ZECHNER • Thomas ZEHETLEITNER • Mar tin ZEHETNER • Alexander ZERKOWIT Z • Waltraud ZIERSCH • Astrid ZIMMERMANN • Eva ZIRKL • Bianca ZITNIK • Sabine ZMUG • Wolfgang ZNIVA • Mar tin ZÖCH • Anna ZÖHRER • Michael ZÖL ZER • Peter ZÖRNER • Daniela ZOT TER • Ingrid ZÜGNER
51 20 1 0 AN N U AL R E P O RT
ENABLING SUCCESS
Landesmusikfest der Blasmusik (Styria Wind Music Festival), the Jazzwerkstatt (Jazz Festival) and in the film project “Der Grazer Schlossberg“ ( The Graz Schlossberg). Concerts by David Guetta, Elton John, and Sido as well as the Grazer Stadtfest (Graz City Festival) and the Seefesttage Music Festival on Lake Schwarzl also received our support.
In sport, we entered into a new partnership with the handball players of the handball team HSG Raiffeisen Bärnbach-Köflach in 2010. One special event was the public screening of the FIFA World Cup in South Africa in Graz’s Pfauengarten park.
Our perennial events took place once again in 2010: the bicycle helmet campaign, “Kinder ins Theater” (Children to the Theatre) and the series “mobil & sicher” (mobile & safe).
What would Styria be without its events, concerts and matches, without its associations and organi-sations that see to it that athletic, cultural and other events take place, events that bring people together and ultimately contribute to Styria being an interes-ting province worth living in? It would be poorer off! Sponsors who provide support are necessar y to make this all possible. Raiffeisen-Landesbank and the entire Raiffeisen Banking Group proved to be great sponsors in Styria in 2010. We were involved in all areas of a person’s life. We would like to give you several examples:
In the area of academics, we sponsored the UniGraz-Card, supported the Alumni Association of the versity of Graz and donated a lecture hall to the Uni-versity of Leoben.
Along with the Styrian Raiffeisen banks, we were once again a main sponsor of the styriarte in 2010. In addition, we were involved in Musik verein für Steiermark (Music Association for Styria), the
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A PARTNER LIKE RAIFFEISEN
WHO HOLDS THE SAFETY ROPE.
57 20 1 0 AN N U AL R E P O RT
GETTING THINGS MOVING IN
THE RAIFFEISEN ASSOCIATION
RAIFFEISEN BANKING
GROUP STYRIA
FACTS AND FIGURES
2010 2009
Number of Raiffeisen banks 88 88 Number of Raiffeisen bank branches
(incl. RLB Stmk AG) 337 336 Members 501,564 506,561 Functionaries 1,132 1,136 Staff members 3,109 3,093
DEPOSITS 103,2 103,2
Initial deposits 12,219 million 12,073 million Savings deposits 8,783 million 8,848 million Demand, time and foreign currency deposits 3,436 million 3,225 million
ACCOUNTS 162,6 162,6
Number of savings accounts 1,104,549 1,120,132 Number of current accounts 602,088 589,199
BUILDING SOCIETY SAVINGS 13,9 13,9
Balance of building society deposits 908 million 870 million Balance of building society loans 623 million 602 million Number of building loan contracts 311,150 307,714
CUSTOMER SECURITIES
Number of securities deposits 102,213 96,674 Securities holdings 4,646 million 4,295 million
LIFE INSURANCE
Number of contracts 275,283 267,514 Calculated annual premiums 389 million 391 million Assessed sum insured 4,930 million 4,897 million Total volume of surrender values 1,371 million 1,285 million
LOANS
(not incl. building society loans) 12,000 million 11,552 million
Amounts in Euro
the demand for comprehensive consulting. We quickly adapted to meet this demand, developing and implementing new strategic consulting concepts and tools in 2010. And success was not long in coming: Not only did the number of consultations increase, but we also acquired nearly 30,000 new clients.
Raiffeisen doesn’t just provide its ser vices to clients in Styria. We accompany them wherever they are drawn. To this end, we rely on our extensive Raiffeisen network consisting of banks in 17 coun-tries in Central and Eastern Europe. In the Raiffeisen network banks, Styrian businesses encounter Austrian banking know-how and thus the familiar ser vices they are used to at home. A taste of home abroad.
The Raiffeisen Banking Group Styria is an associa-tion of a total of 88 independent Raiffeisen banks with 337 bank branches throughout Styria: from Bad Aussee to Spielfeld and from Schladming to Neudau. In 2010, our banking group ser viced more than 800,000 clients and is thus Styria’s number one local financial ser vices provider. In addition, Raiffeisen is market leader in Styria not only in number of clients but also in volume.
Even a market leader has to adapt to new circum-stances in good time. This is the ultimate secret of all successful businesses. Yesterday‘s thoughts are tomorrow‘s successes; today‘s strategies are tomorrow‘s chances for success.
It has always been Raiffeisen Styria’s top priority to provide our clients with the b
