Leadership & Management Certificate Programs

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Leadership & Management

Certificate Programs

MANAGEMENT CONCEPTS

888.545.8575 | www.ManagementConcepts.com

Contract Holder

Contract GS-02F-0010J

ENROLL TODAY!

Programs to develop expertise in:

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WE’LL BRING THE TRAINING TO YOU.

Self-study virtual. Group online. With a team.

At your location. Across the nation. Worldwide.

Visit www.ManagementConcepts.com/DeliveryOptions for more information.

Management Concepts understands there are unique and different goals, objectives, learning style preferences, budgets, and travel limitations.

That’s why our flexible delivery options meet all your needs.

Leadership & Management

Certificate Programs

How the Program Works

Management Concepts

Leadership & Management Certificate Programs

equip individuals,

teams, and organizations with the tools they need to develop the core leadership,

supervisory, analytical, and professional skills needed to successfully meet every challenge

in an ever-changing environment.

CHOOSE THE RIGHT PROGRAM FOR YOU

Each of our four unique programs offers a blend of courses to prepare you for specific

workplace challenges while meeting your individual development needs. Determine the

make-up of your program according to your preferences, professional responsibilities,

and current experience and expertise.

Analytics Certificate Program:

For individuals who want to acquire or improve the

foundational knowledge and skills needed to be a successful analyst.

Leadership Certificate Program:

For individuals at all organizational levels who want to

exercise stronger leadership capabilities.

Professional Skills Certificate Program:

For individuals who want to strengthen

their professional skills, such as working and communicating effectively with others.

Supervision Certificate Program:

For supervisors and managers — new and

established — who are responsible for meeting the needs and maximizing the

performance of others.

The matrix on page 4 shows how our courses align with each certificate program.

Submit the Letter of Intent (found on page 11 or at

www.ManagementConcepts.com/LOI

). Submitting

this form enrolls you in the program but does not

obligate you to take any courses.

When you have fulfilled all your program requirements,

you will receive a certificate recognizing your achievement.

• Analytics Certificate Program

• Leadership Certificate Program

• Professional Skills Certificate Program

• Supervision Certificate Program

Browse our website at

www.ManagementConcepts.com

for full course descriptions, locations, and dates.

You must complete all the program requirements within

three years of the first day of the first course you take for

certificate program credit. You must attend all classes in

their entirety and pass final examinations (if applicable).

Customize a Certificate Program for Your Organization

We will partner with you to create a unique curriculum customized to meet your

organization’s specific development needs. Contact us at

888.545.8575

to learn more.

Step 1:

CHOOSE YOUR PROGRAM

Step 2:

ENROLL IN THE PROGRAM

Step 3:

SELECT AND REGISTER FOR COURSES

Step 4:

COMPLETE THE REQUIREMENTS

Step 5:

GRADUATE!

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Choose the Right Program for You

ANALYTICS CERTIFICATE PROGRAM

Integrate modern management thinking,

traditional analytical techniques, and

practical technologies. The Analytics

Certificate Program delivers the skills

necessary for managing complex data.

• Analytics Boot Camp

• Data Collection Techniques

• Data Analysis and Modeling Techniques

• Evaluating and Presenting Analysis Results

• Decision Making

• Analytics Capstone

Core Courses (Required)

Elective Courses

TOTAL: 6 Courses

LEADERSHIP CERTIFICATE PROGRAM

Gain the knowledge and skills you need to

lead from any level within your organization.

This program enables you to think and

communicate strategically to engage and

support change.

NOTE: See the matrix on page 4 for a full list of courses.

None required.

• Leadership and Management Skills

for Non-Managers

• Leadership Skills and Techniques

• Breakthrough Problem Solving

• Engaging Leadership

• From Tactical to Strategic Thinking

• Advanced Leadership Skills and

Techniques

Choose three:

• Collaboration and Knowledge Sharing

• Communicating Strategically

• Creativity and Innovation

• Critical Thinking for Problem Solving

• Navigating Change in Turbulent Times

• Negotiation Skills

• Strategic Planning and Performance

Measurement

Choose three:

Note regarding the Analytics Certificate Program

Courses in this program do not have a required order, however we recommend the sequence as it is listed above. We strongly recommend that participants take Analytics Boot Camp prior to any other courses. Participation in the Analytics Capstone course requires

Analytics Boot Camp and Data AnalysisandModeling Techniques completion.

PROFESSIONAL SKILLS CERTIFICATE PROGRAM

Improve your performance and advance

your career by strengthening core skills.

This program supports growth in creativity,

communication, collaboration, and

interpersonal skills.

SUPERVISION CERTIFICATE PROGRAM

Advance your supervision skillset from

planning and assigning work, to coaching,

mentoring, and motivating others. Learn

to meet the needs and maximize the

performance of others.

• Briefing and Presentation Skills

• Business Writing

• Critical Thinking for Problem Solving

• Interpersonal Skills: Developing

Effective Relationships

• Communicating Strategically

• Creativity and Innovation

• Customer Service Skills and Techniques

• Grammar Refresher

• Group Facilitation

• Influencing Skills

• Negotiation Skills

• Resolving Conflict

• Working on Virtual Teams

Choose two:

• Anytime Coaching

• Building and Sustaining Teams

• HR Essentials for Government

Supervisors

• Supervising Employee Performance

• Decision Making

• Interpersonal Essentials for Supervisors

• Managing a Virtual Team

• Motivating and Engaging Others

• Navigating Change in Turbulent Times

• Supervising Individual Development

Planning

Choose two:

Need Help Choosing a Program?

Our development experts are available to listen to your interests

and guide you to a certificate program that best meets your needs.

Contact your Certificate Program Administrator at 888.545.8575 or

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Certificate Program Curriculum Matrix

H = Core Course

l = Elective Course

KEY

The Leadership & Management Certificate Programs Curriculum Matrix shows how

Management Concepts courses count toward the completion of each program.

Use the key to locate core courses and electives for your program.

Advanced Leadership Skills and Techniques H

Analytics Boot Camp H

Analytics Capstone H

Anytime Coaching H

Breakthrough Problem Solving H

Briefing and Presentation Skills H

Building and Sustaining Teams H

Business Writing H

Collaboration and Knowledge Sharing l

Communicating Strategically l l

Creativity and Innovation l l

Critical Thinking for Problem Solving l H

Customer Service Skills and Techniques l

Data Analysis and Modeling Techniques H

Data Collection Techniques H

Decision Making H l

Engaging Leadership H

Evaluating and Presenting Analysis Results H

From Tactical to Strategic Thinking H

Grammar Refresher l

Group Facilitation l

HR Essentials for Government Supervisors H

Influencing Skills l

Interpersonal Essentials for Supervisors l

Interpersonal Skills: Developing Effective Relationships H Leadership and Management Skills for Non-Managers H

Leadership Skills and Techniques H

Managing a Virtual Team l

Motivating and Engaging Others l

Navigating Change in Turbulent Times l l

Negotiation Skills l l

Resolving Conflict l

Strategic Planning and Performance Measurement l

Supervising Employee Performance H

Supervising Individual Development Planning l

Working on Virtual Teams l

ANAL

YTICS

LEADERSHIP PROFESSIONAL SKILLS SUPER

VISION

Courses

CERTIFICATE PROGRAMS

At Management Concepts, we’ve created an Integrated Leadership & Management Ecosystem to help you generate and sustain ongoing learning and development across your organization.

Whether you are looking to unleash the leadership potential of individuals, teams, or your organization, the Integrated Leadership & Management Ecosystem will support your current and emerging needs.

It’s a Jungle

Out There

The Five Essential Capabilities

of the

Integrated Leadership & Management Ecosystem

For more information on our new framework,

visit

www.ManagementConcepts.com/TheAnswer.

Integrated Leadership & Management Ecosystem

Shaping Culture and Climate Cultivating Relationships Ongoing Learning and Development Navigating

Change _Individuals, AchievingResults

Teams, and Organizations

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Features and Benefits

Career and Professional Skills Enhancement

Completing a Management Concepts certificate program demonstrates your ongoing

commitment to, and investment in, your professional development and the success of

your organization — which shows a level of dedication and motivation greatly valued by

high-performing organizations.

Personalized Programs

Your job demands a unique set of skills. Our certificate programs offer a wide variety of

courses, which makes it easy to match your curriculum to your specific requirements,

interests, and goals. We also provide guidance to help you develop a curriculum

structured around your needs.

Immediate Application

Advanced instructional design techniques incorporate peer discussions, case studies,

group exercises, practical learning activities, and assessments — enabling you to apply

what you learn in class directly to your work environment.

Current Topics and Comprehensive Materials

Course topics and materials are continuously updated to reflect changes in the workplace

and the latest industry best practices. Our course manuals serve as both in-class guides

and post-course reference materials.

Professional Recognition

Upon completion, you will receive a framed certificate that signifies your knowledge and

proficiency in the related competencies, requirements, and best practices. This new level

of accomplishment places you in an excellent position to advance your career.

Peer Network

As you complete your certificate program courses, you will meet and learn from other

professionals in your field — people with similar career challenges and goals.

To learn more about group onsite

or custom delivery options, call 888.545.8575.

Frequently Asked Questions

Q. How can I determine whether I am an appropriate candidate for a particular certificate program?

A. Call us at 888.545.8575 and we will help you select the program and the courses that are right for your professional development.

Q. Where can I find a full description of courses and pricing?

A. Visit www.ManagementConcepts.com for the latest information on courses, pricing, and schedules.

Q. Can I receive credit for a Management Concepts course that I attended prior to enrolling in a certificate program?

A. You may count courses up to one year prior to enrolling in the program, as long as you meet the requirement for full attendance. You must complete the certificate program within three years of the first day of the first class you take for certificate program credit.

Q. In order to satisfy the curriculum requirements, may I transfer credit from courses I have taken elsewhere?

A. Management Concepts considers credit transfer requests on a case-by-case basis. Please contact your Certificate Program Administrator for further details.

Q. May I substitute other Management Concepts courses for required core curriculum or electives?

A. The core curriculum and elective options for each program were carefully selected to provide a solid foundation. Other Management Concepts courses do not count toward the certificate program.

Q. Does my curriculum change if I enrolled in a certificate program in a previous year?

A. Management Concepts will apply the solution that works best for you. Any questions? Please contact your Certificate Program Administrator.

Q. How do I get started?

A. Complete the Letter of Intent located on page 11 of this brochure, or submit it online at www.ManagementConcepts.com/LOI.

Q. Can a certificate program be delivered at my organization?

A. Yes, and any of the certificate programs can be tailored to meet your organization’s specific needs. Contact us at 888.545.8575 for more information.

Q. Do courses have to be taken in sequence in order to receive certificate program credit for them?

A. Most students find that completing the required core courses first helps them to better understand the elective course material, but you are not required to take courses in sequence.

Please visit

www.ManagementConcepts.com/CP

or contact your

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Course Highlights

KEY

= Instructor-Led _{Live Classroom} = Analytics Certificate Program _{= Leadership Certificate Program} L

A = Professional Skills Certificate Program = Supervision Certificate Program S

PS

The following pages provide brief descriptions for many of the core and elective certificate program courses. Please visit www.ManagementConcepts.com for the most up-to-date and complete course information, including dates, tuition fees, and locations.

All Management Concepts courses are available for group onsite delivery.

LENGTH: 5 days NASBA CPE CREDITS: 40 Analytics Boot Camp

• Utilize advanced functionality in Excel for data analysis and decision making

• Employ advanced Excel features to assist in complex problem-solving

• Visualize data and use other statistical techniques to generate relevant information

A

LENGTH: 3 days NASBA CPE CREDITS: 24 Anytime Coaching

• Develop your awareness of others and listen effectively

• View positive qualities and possibilities in your employees

• Apply the four practices of the Anytime Coaching model to day-to-day performance improvement

S

Building and Sustaining Teams

• Define the criteria that will make your team most successful

• Establish more trusting relationships with and among team members

• Promote effective individual and team behaviors that foster team success

S

LENGTH: 3 days NASBA CPE CREDITS: 24 Breakthrough Problem Solving

• Utilize thinking strategies to understand a problem or issue

• Explore possibilities for breakthrough thinking by analyzing issues from a variety of perspectives

• Assess personal roadblocks that prevent you from seeing new approaches to solving problems

L

LENGTH: 3 days NASBA CPE CREDITS: 24 PDU CREDITS: 21 Briefing and Presentation Skills

• Organize presentation and briefing content using proven techniques

• Create attention-getting openings and close your briefings with impact and style

• Enhance your briefings and presentations using audio-visual aids

PS

LENGTH: 4 days NASBA CPE CREDITS: 32 Data Analysis and Modeling Techniques

• Select the appropriate technique for your analysis situation

• Evaluate the performance of an analysis in meeting organizational goals

• Utilize simulation, sensitivity analysis, and other techniques to solve complex problems

A

LENGTH: 4 days NASBA CPE CREDITS: 32 Data Collection Techniques

• Define the organization’s issues to be analyzed and create a data collection plan

• Select and employ the appropriate means of data collection

• Select, integrate, cleanse, and prepare data sets and sub-sets to be used

A

LENGTH: 2 days NASBA CPE CREDITS: 16 HR Essentials for Government Supervisors

• Understand the evolving role of supervisors and managers in relation to Federal HR policies

• Manage performance challenges utilizing the correct HR procedures

• Apply tips for addressing staffing, classification, employee, and labor relations issues

S

LENGTH: 3 days NASBA CPE CREDITS: 24 PDU CREDITS: 21 Leadership and Management Skills for Non-Managers

• Align your goals with the mission, objectives, and goals of your organization

• Influence and negotiate to manage differences of views and reach agreements

• Apply problem-solving and communication strategies to help your team achieve goals

L

Leadership Skills and Techniques

• Develop a personal mission and vision statement and personal leadership brand

• Describe a variety of leadership theories and models

L

LENGTH: 2 days NASBA CPE CREDITS: 16 Business Writing

• Plan documents by identifying their purpose, audience, thesis, and scope

• Use outlining tools to identify key topics and subtopics

• Write effective sentences and build paragraphs to enhance the readability of business documents

PS

LENGTH: 3 days NASBA CPE CREDITS: 24 PDU CREDITS: 21 Critical Thinking for Problem Solving

• Identify your style and patterns of thinking

• Apply critical and creative techniques to examine issues and opportunities

• Adapt your thinking to navigate through unexpected events

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Learn in the classroom or online

Project & Program Management Certificate Programs

MANAGEMENT CONCEPTS

888.545.8575 | www.ManagementConcepts.com

Contract Holder

Contract GS-02F-0010J Programs to develop expertise in: Agile Processes and Techniques // Business Analysis / Requirements Management // IT Project Management // Project Management // Program Management // Systems Engineering Grants Management Certificate ProgramTM MANAGEMENT CONCEPTS 888.545.8575 | www.ManagementConcepts.com Contract Holder Contract GS-02F-0010J ENROLL TODAY!

Learn in the classroom or online Training to develop critical skills for: Federal Personnel // Pass-Through Recipients // Recipients of Federal Awards

Federal Financial Management Certificate Program MANAGEMENT CONCEPTS 888.545.8575 | www.ManagementConcepts.com Contract Holder Contract GS-02F-0010J ENROLL TODAY! Training to help you achieve the highest level performance in: Accounting // Auditing // Budgeting // Financial Management

Grants Management Certificate Program™

Training to develop critical skills for:

• Federal Personnel

• Pass-Through Entities

• Recipients of Federal Awards

Federal Financial Management Certificate Program

Training to help you achieve the highest level of performance in:

• Accounting

• Auditing

• Budgeting

• Financial Management

Management Concepts professional certificate programs are designed to help you develop

the comprehensive knowledge and skills needed for highly competent performance and

long-term success in your field. In addition to our certificate programs in leadership,

supervision, analytics, and professional skills, we offer several other certificate programs,

including:

Project & Program Management Certificate Programs

Programs to cultivate knowledge in:

• Agile Processes and Techniques

• Business Analysis / Requirements Management

• IT Project Management

• Project Management

• Program Management

• Systems Engineering

For more information or to enroll, visit us at

www.ManagementConcepts.com/CP

or call 888.545.8575.

Other Certificate Programs

from Management Concepts

Letter of Intent

Get Started Today!

Simply complete this Letter of Intent and mail or fax it to us. Or enroll online at

www.ManagementConcepts.com/LOI

.

I am interested in enrolling in the following certificate program(s):

Analytics Certificate Program

Leadership Certificate Program Professional Skills Certificate Program Supervision Certificate Program PLEASE PRINT

FULL NAME LAST 4 DIGITS OF SSN

ORGANIZATION TITLE ADDRESS CITY/STATE/ZIP PHONE (WORK) EMAIL PHONE (HOME)

PRIORITY CODE(The priority code can be found below your name on the mailing label.)

Please Return To: Management Concepts

Attn: Certificate Program Office

8230 Leesburg Pike • Tysons Corner, VA 22182

Phone: 888.545.8575 • Fax: 703.790.1371

Email: [email protected]

I understand that I must complete this program within three years of the first course I take for certificate program credit and that I may withdraw from the program at any time with no obligation. I also understand that this letter is for Management Concepts records only. It is not a legal contract and does not obligate me to take any courses.

Anticipated Start Date:

Professional Affiliations:

LS1502 NOTE: You will receive written confirmation of your acceptance into this program.

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About Management Concepts

TRAINING LOCATIONS

BROAD SELECTION OF OFFERINGS

COTSCourses industry-respected Certificate Programs

250 _&

12

INDIVIDUAL TRAINING SUBJECT AREAS

Acquisition & Contracting Business Analysis & Data Analytics Financial Management

Grants & Assistance

Human Capital & Human Resources Leadership & Management Project & Program Management

JAN DEC

GROUP LEARNING

Group sessions delivered annually

Choose what you want, where you want it, and on a schedule that aligns with your business cycle.

Timely, relevant, and

immediately applicable content

Nationally-recognized continuing education options

More than 1 million individuals, teams, and organizations served

SATISFACTION GUARANTEED

THE MANAGEMENT CONCEPTS DIFFERENCE

We are committed to empowering individuals, teams, and organizations to grow and achieve their missions with our high-impact training courses, certificate programs, and professional development solutions.

For more information, follow us on Twitter @Mgmt_Concepts

Tuition fees, course titles, course schedules, and terms and conditions are subject to change without notice. Visit our website for the most current information: www.ManagementConcepts.com.

Copyright © 2015 by Management Concepts. Trademarks: Management Concepts logo, and related trade dress — including design of this brochure — are trademarks of Management Concepts and may not be used without permission.

Intellectual Property Policy: By registering for or otherwise ordering a Management Concepts course, you acknowledge that Management Concepts training materials are protected by U.S. and international copyright laws. In addition, you agree not to use the company’s training materials, including but not limited to the concepts and ideas expressed in the training, to create a competing product/service.

Complete Terms & Conditions: For complete terms and conditions affecting students, please visit www.ManagementConcepts.com/TermsandConditions.

Satisfaction Guarantee

As evidence of our commitment to your complete satisfaction, Management Concepts offers a money-back guarantee on every open enrollment course we offer. If you are not satisfied that we have met the stated objectives of the course, we will either refund your tuition in full or apply the amount to another course. Concerns should be sent to:

Management Concepts Attention: Customer Care 8230 Leesburg Pike Tysons Corner, VA 22182 Phone: 888.545.8571

Email: [email protected]

GSA Contract

Eligible buyers may purchase certain Management Concepts products and services under the company’s GSA Multiple Award Schedule (MAS) 874 Contract #GS-02F-0010J. Buyers should indicate that their purchase is being made under the company’s MAS contract at the time they place their order. In addition, their order should include the company’s MAS contract number. Please contact us with any questions about the ordering procedure at

888.545.8575.

UNLEASHING

the

POTENTIAL

of

Individuals, Teams, and Organizations

Continuing Education

NATIONAL ASSOCIATION OF STATE BOARDS OF ACCOUNTANCY (NASBA) CPE CREDIT

Management Concepts is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors through its website: www.learningmarket.org. Student complaints will be handled in accordance with our Satisfaction Guarantee.

Find classes across the U.S., around the globe, and online!

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8230 Leesburg Pik e | Tysons Corner , V A 22182 | 888.545.8575 www .ManagementConcepts .com PRSRT STD _{U.S. Postage} PAID Management Concepts LS1502

Elite Training Programs

Drive Your Career

To learn more and enroll in a training program, call 888.545.8575

or visit www.ManagementConcepts.com/CP.