Position description and specification
Position:
Business Analyst – ‘Future Focus’ project
Group:
Infrastructure Services
Classification:
Band 8
Organisational context
Barwon Water’s mission is to provide water and sewerage services through efficiency, innovation and leadership. We will: • Deliver efficient and reliable services that are valued by our customers
• Secure the future water needs of the community in a changing world • Drive productivity and efficiently deliver services
• Optimise financial performance to ensure an economically efficient business
Position purpose
To provide analytical, business process reengineering and system design support to the Development Services ‘Future Focus’ Project.
Position environment
Reporting lines
• This position reports to Project Manger, Future Focus Project
Key internal relationships
• Project Governance Team
• Development Services Team (specifically leadership team) • ICT
• Asset Planning
• Infrastructure Systems • Infrastructure Delivery • Finance
• Customer Support • Risk & Resilience
• Corporate Strategy & Regulation • Corporate Support Services • Ryrie HQ – Change Project
Key external relationships
• Project consultant advisor • Specialised legal consultants
Financial accountability
• Nil
Key accountabilities
Scope, design and deliver Future Focus implementation related work
• Support project delivery through scoping, analysis and design and delivery of project work packages, including: package objectives, resourcing needs, budget analysis, and project communications strategy requirements
• Undertake needs analysis, design and mapping of business processes • Assist in implementing new workflow processes and tools
• Collect and analyse data where required
• Undertake review and recommend options to optimise workflow design.
• Undertake monitoring and evaluation of Development Services performance pre and post work package implementation to gauge benefits
• Troubleshoot design and implementation issues and solve problems as required • Provide support during implementation including testing, validation and training
Measurement criteria
• Integration plan and procedures prepared
• Periodic reporting completed • Processes and workflow tools
implemented
• Tasks completed to agreed scope and timeframes
Support the delivery of project activities to cost, time and quality objectives
• Provide regular updates to, and seek guidance from, the Project Manager• Provide project management assistance to the Project Manager • Liaise with key staff and consultants where required to complete tasks
• Prepare project related documentation, reports, analysis where required to support the implementation plan
• Contribute to forecasting, monitoring and reporting on project progress including Development Services performance metrics
• Manage timeframes to ensure task delivery
• Manage project administrative work where required
Measurement criteria
• Reports and updates provided. • Meetings scheduled and outcomes
recorded
• Documents produced.
• Tasks completed to agreed scope and timeframes.
Collaborate with ICT department to source and deliver ICT solutions to support project implementation
• Liaise with key ICT employees where required to achieve outcomes• Review, evaluate and provide advice on ICT options
• Collaborate and assist ICT and Development Services on Trailing and testing ICT solutions and to assess their capability for use
• Build workflow tools using ECM, MS Excel, MS Word or other software where required. • Assist in defining business and functional requirements for ICT tool selection
Measurement criteria
• Reports and updates provided • Meetings occurred
• Documents produced • Training completed • ICT tools implemented
• Tasks completed to agreed scope and timeframes.
Provide administrative support on project governance activities
• Provide reporting support to the Project Governance Team (monthly and additional as required)
• Complete project progress reports including identification of project risks and mitigation plans
• Collect, analyse and report on key performance metrics for project success measurement • Contribute to content for Board reports
Measurement criteria
• Meeting papers and records produced
• Monthly project progress reports completed
• Contribution to Board reports • Governance team feedback
• Tasks completed to agreed scope and timeframes.
Coordinate with key internal and external stakeholders to ensure project deliverables are completed
• Liaise with internal and external stakeholders where required to complete projectimplementation tasks
• Undertake site visits of other organisations where required to gain an understanding of leading practices and technological solutions being deployed across industry, particularly within the water sector
• Work with the Development Services department to complete engagement activities consistent with the project engagement strategy/plan
• Schedule meetings and participate in workshops where required to engage with
stakeholders and ensure optimal design and implementation of new workflow, ICT systems. • Provide assistance to the change management program
Measurement criteria
• Engagement activities undertaken • External site visits undertaken and learnings documented/considered • Key meetings and workshops
successfully completed • Key stakeholder feedback
• Tasks completed to agreed scope and timeframes.
Contribute to optimising health, safety, environmental and quality performance at Barwon Water
• Perform tasks in accordance with procedures, plans and other documented instructions• Report hazards and incidents
• Monitor workplace to identify hazards and take appropriate action to rectify
• Promote Barwon Water’s high standards in relation to health, safety, environment and quality
• Participate in workplace audits and inspections and report any opportunity for improvement
Measurement criteria • Incident reporting • Near miss reporting • Hazard identifications • Number of injuries
• Health, safety, environment, quality and risk audit results
It is not the intention of this position description to limit the scope or accountabilities of the position but to highlight the most important aspects of your position. The accountabilities as specified above may be altered in accordance with the changing requirements of the role.
Intellectual Property
Intellectual Property created by you (the employee) during the course of your employment with Barwon Water will have all right, title and interest in assigned to Barwon Water. This includes intellectual property created in connection with or related to the performance of the duties as detailed in this position description, whether or not created during normal business hours or using Barwon Water’s premises or equipment.
Compliance responsibilities
• Relevant laws and regulations • Industry codes
• Barwon Water policies and procedures • Certified management systems standards
Comply with all Barwon Water policies, procedures and guidelines including those relating to health, safety, environmental and quality performance, equal opportunity (including harassment and bullying), privacy and code of conduct.
Mandatory requirements
Success profile
Qualifications and experience
• A relevant Business, Commerce, Engineering or Science related qualification
• Experience and demonstrated competence in business analysis, business process re-engineering, and the implementation of ICT solutions.
• Experience within Barwon Water’s asset planning, asset creation, development services and/or operations areas are highly desired.
Capabilities
• Wow! Your customers • Be accountable • Make decisions • Know your role • Show initiative • Strive for excellence
• Planning and Organising Self
Knowledge and skills
• High level written and oral communication skills • Strong interpersonal skills.
• Project management skills and experience.
• Well developed writing skills and a strong ability to research and draft documents
• Well developed skills in system/ procedure design and documentation including to an auditable standard.
• High level administration skills including an ability to prioritise.
