IT Enterprise Services

Local government

IT Enterprise Services

Your drive to transform…

How can we innovate faster? What services can we

digitise? How quickly can we reduce costs? All of the

above require agility; yet legacy IT systems hold many

local authorities back.

Capita IT Enterprise Services is entrusted by many

councils to help them in this dual challenge;

modernisation and cost reduction.

Placing people, citizens and employees, at the heart of

service design, we can help you transform your

public services

and reduce

costs, giving you

the freedom to

innovate and be

the best that you

can be.

Flexible, cost effective IT

services

What are your transformation priorities? What do you need to achieve?

Capita offers a robust, secure suite of IT services that can be tailored to the needs of your enterprise. Whether you are a unitary authority, a county, borough or district council, we can help you transform. Our technology delivers business outcomes.

If you’re looking to:

  Reduce the cost of your IT procurement

  Simplify complex, legacy infrastructure

  Explore shared services with other government departments in health, education or police

  Enable secure, flexible, mobile working, or

  Transform and improve IT service management...

...then we’re here to help.

In Capita you can secure a full IT outsourcing partner, key managed services or simply procure IT hardware and software at better prices. Our goal is to help our clients innovate on every level; technically and commercially. We support some of the most innovative and progressive shared services for neighbouring authorities – achieving best value for citizens and government.

Modernising local government

services is high on everyone’s

agenda. Innovation is key if we’re to

dramatically cut costs and improve

services.

Significant cost savings are critical in the face of funding cuts

True partnerships that enable continuous transformation and improvement

Truly mobile workforces - anywhere, any time, any device

Digitisation of services enabling multi-channel and self service for your citizens & employees

Innovative shared services that flex around you. Join a community of local government leaders

Local government partnerships that deliver

When we secure a new customer; we forge a new partnership. Blending the strengths of our two teams, we can jointly design citizen services, innovate together and build a clear roadmap for the future. It is trust and transparency that drives continuous improvement in all that we do.

As your IT partner we listen, create and deliver.

What we enable...

Cost savings

Partnerships

Mobility

Digitisation

Sharing

53%

faster call

answering times

£27m

saved over 5 years via

Business Process & IT

Outsourcing

£90k

energy saving

per year

“One of Capita’s greatest strengths

is how it forms partnerships with its

customers. It is prepared to invest to

deliver significant improvements that

will provide both efficient and better

customer experiences.”

IT solutions for local

government

Security, digitisation and business intelligence are at the heart of Capita’s local government IT services. Across every level of service and every council department, we can convert raw data into intelligent decision making. This is what powers our ability to help you innovate. With you we shape transformation programmes, provide the enabling IT and deliver the savings and improvements you need.

Modernise and simplify

your infrastructure

Capita delivers an unparalleled breadth of flexible infrastructure services from pure co-location and hosting through to cloud utility services:

  Flexible infrastructure-as-a-service - Capita Private Cloud is a secure, UK-hosted cloud platform that guarantees data sovereignty and data security upto OFFICIAL or OFFICIAL SENSITIVE level. Flexible OPEX pricing allows you to pay only for what you use and be responsive to your business.   Crown Hosting Services–

Interested in moving legacy systems into Crown Hosting Services - a rich portfolio of hosted data centre services at OFFICIAL level and above? Capita has partnered with Ark Data Centres to provide migration services and managed services around Crown Hosting co-location - giving you the best of both worlds.

28.5 million UK residents benefit from our IT solutions

Enable true enterprise

mobility; accelerate staff

productivity

  Managed desktop & devices – do you want to give your staff the freedom of working on any device, anywhere, at any time? For one predictable monthly price we can manage and refresh all of your user devices, securely delivering applications and data to users from any location on any device. That includes support for BYOD.

  Cloud productivity applications – Capita Productivity Hub provides all key Microsoft services in a secure cloud. From Exchange, Office and SharePoint to Skype, we can reduce cost and improve staff productivity.

  Mobile device management– innovative enterprise mobility management services that support everything end-to-end; mobile device management, mobile applications management and mobile content management. Delivered as a cloud service or on-premise we can empower your staff on the move.

  Applications portfolio management

- we can provide full applications management services that enable you to get your applications working harder, smarter and better for your staff.

Mobility

Cloud

IT Service Management

Service desk ITSM platforms Software asset management

Communication &

collaboration

LAN, WAN, wireless Unified communications

Lewisham & Bromley

jointly saved £2m (25%)

on IT & telephony. Twice

what they could have

done alone.

Transform IT service

management and deliver

service excellence

  Service desk & IT service management

– we can provide you with a blend of onsite or remote service desk capability that suits you. Flex up or down depending upon requirements from 24x7 service desk to fixed hours; we will dramatically improve service quality, reduce cost and increase user satisfaction.

  IT Service management platforms - want to transform ITSM and enable self-service? Capita offers two of the world’s leading ITSM platforms (ServiceNow and BMC Remedy) either as a utility cloud or on-premise service. Our end-to-end service includes migration, implementation, support and optimisation. We offer this alongside service desk or as a standalone service.

  Software asset management – in one integrated service, we can guarantee licensing compliance and help you reduce the costs of your software. The result? A single, accurate record across all of your IT estate.

“The use of a mobile VPN

has been integral to the

delivery of agile working for

our mobile workforce. The

seamless ability to roam

between various connections

with little user interaction is

proving invaluable; both in

terms of keeping support to

a minimum and the actual

time users spend establishing

a remote secure connection.”

79% of local councils believe that disposing of, or making better use of, property and assets will have a high or significant impact on cost savings [1]_{. Using technology to}

achieve a robust remote working set up, and allow greater mobile working, can help deliver this.

Did you know?

Improve communications;

connect your people

  Managed WAN, LAN & wireless solutions - we design, build, operate and optimise every form of network service for our clients. Whether you have one or three thousand sites, we are experts at integrating the best services from Tier 1 telecoms providers to deliver a single service with precision. Capita delivers fully managed PSN accredited services.

  Unified communications - streamline video, voice, email and instant messaging in one integrated platform. Delivered on-premise or via our secure cloud, we can help you transform the way you work and deliver faster, more responsive services. Our award winning team has implemented some of the most advanced contact centre and back-office unified communications services.

Framework expertise

Our approved membership status on a range of procurement frameworks, including Public Services Network (PSN) and G-Cloud, demonstrates our commitment to the evolving needs of the local government. As a founding member of the PSN Governing Body we are widely recognised as a pioneer in the development and rollout of public sector networks and are experts in helping the UK government and non-governmental organisations to connect public services.

We currently support more than fifty Public Sector Networks (PSN) including;

PSN

At Capita we have proven to

save our clients at least 30%

on their IT costs through

outsourcing while also

transforming and digitising

citizen services.

Listen

Create

Create a solution that

innovates around your

Deliver transformational IT, on-time, on-budget and to

At Capita IT Enterprise Services we...

Find out more about these topics...

  Distilling value from big data

  Innovate from the inside out

  2015: The year of the Internet of Things?

  Demystifying the potential of wearables

  What can service design do for your organisation?

  Your customers are all over mobile. Are you?

  Embracing the paperless economy

  Playing games at work. Seriously

  Designing services for real world behaviour

  Are you ready for the second machine age?

Tomorrow is coming. Be excited. Be ready.

Successful leaders recognise that embracing innovation is key to meeting the challenges of the future.

Create Tomorrow exists to showcase emerging technologies and new thinking and to

demonstrate the practical application of tried and tested approaches that could benefit your organisation.

References: 1. Kable Local Government ICT Forecast 2018-2019

@createtmrw

company/createtomorrow-co-uk You can get involved too. Follow us on Twitter and LinkedIn. Register to receive the Create Tomorrow newsletter via the website.