Payment Cycle
Getting Started | The Landing Page
1 | SUBMIT OR TRACK A REFERRAL
Clicking this button will take you to Payment Cycle, FiNet’s automated electronic referral system. Here you can submit your referral to FiNet and/or track the progress of referrals you have made.
2 | REPORTING LINKS
These links provide administrative access to the Payment Cycle system (where applicable) and My Virtual Reports, which provides access to customer statements.
3 | LATEST NEWS
4 | YOUR FINET REPRESENTATIVES
Your primary contacts within the FiNet sales and customer service departments. Clicking their email addresses will allow you to contact them directly.
5 | FINET STAFF DIRECTORY
A listing of the entire FiNet staff.
6 | MARKETING MATERIAL
A repository of customized informational pieces for most FiNet products. Clicking the link allows you to download a PDF co-branded with your logo. You can then print the piece or email it to your customers.
1 2 3 4 5 6 7
ONLINE PORTAL
Submitting a Referral
3 | FIRST TIME USERS
If using Payment Cycle for the first time, click the Enter Referrer button to build your user profile.
4 | RETURNING USERS
If you’ve already built a profile in the system, you can select your name from the Referrer drop down menu or click the Find Referrer button to search for your name.
Upon clicking the Submit a Referral link, you’ll be taken to Payment Cycle, FiNet’s automated
electronic referral system.
1 2 3 4 4 1 | LOGIN NAME
Be sure the login is listed as the “General Login” for your organization. If it is not, logout and start again.
2 | START A NEW REFERRAL
ONLINE PORTAL
Submitting a Referral
5 6 7 8 5 | CREATE PROFILEOn the Quick Individual Referrer Enter pop-up window, complete the form by providing the requested information in its entirety.
6 | PERSONAL ID
Your Personal ID will be a password of sorts to allow future access to your submitted referrals. Make sure to select something memorable. Simply click this link to begin.
7 | MERCHANT INFORMATION
Once your profile is built and your name appears in the Referrer field, simply complete the remainder of the form with the prospective
ONLINE PORTAL
Submitting a Referral
Tracking a Referral
9 10 9 | CONFIRMATIONYou’ll receive a confirmation that your referral has been submitted to FiNet. Each referral is assigned a unique Referral ID. If desired, you can print this page for your records or note the Referral ID for later use.
10 | LOGOUT
If you’re done in the Payment Cycle system, be sure to logout before closing the browser window.
1 | LOGIN NAME
Be sure the login is listed as the “General Login” for your financial institution. If it is not, logout and start again.
2 | FIND AN ENTERED REFERRAL
Click this link to track an existing referral. 1 2
The Payment Cycle system allows you to track the progress of all referrals you have submitted
to the FiNet team. This includes the ability to monitor - in real time - the merchant’s stage within
the sales cycle and also view any notes or other information entered by the FiNet staff. To track
a referral, return to the Payment Cycle menu by again clicking Submit or Track a Referral from
your home page.
ONLINE PORTAL
Tracking a Referral
4 3 1 8 7 6 5 3 | PERSONAL IDEntering the Personal ID you created when building your profile will bring up a list of all the referrals you’ve submitted.
4 | REFERRAL ID
To view a specific merchant, you may also enter its Referral ID.
5 | REFERRAL INFORMATION PAGE
The referral information page provides all current information regarding the referral, including the
7 | STATUS
The current status of this referral. See the next page for a full listing of statuses and their meanings.
REFERRAL STATUSES
Understanding the verbiage
ABANDONED |
The merchant has
declined to continue pursuing a processing
account or has ceased communication.
ADDITIONAL INFO |
The merchant has
been asked to provide additional
information before their application can be
submitted.
ANALYSIS |
The merchant has received a
pricing proposal from FiNet.
APPLICATION |
The merchant has agreed
to FiNet’s proposed pricing and has been
given an application to complete.
APPROVED |
The merchant’s application
has been approved. They will now be
handed off to FiNet’s customer service
department to complete training and
installation.
ATTEMPT CONTACT |
Your FiNet
representative has attempted and/or made
contact with the merchant.
CLOSED |
The account has been closed
by either FiNet or the merchant.
DECLINED |
Underwriting has declined
the merchant account application.
INSTALLED |
Training and installation is
complete. The merchant can begin
processing.
NEW |
Your referral has been received by
your FiNet representative.
OPEN |
The merchant is active with an
open processing account.
PENDED |
The application has been
pended by underwriting. Further information
may be required.
SCHEDULE INSTALL |
The merchant has
been contacted by FiNet’s customer service
department and has been scheduled for
installation and training.
TERMINATED/SUSPENDED |
The account
has been terminated or suspended by the
processor.
UNDERWRITING |
The merchant’s
application is awaiting approval from the
underwriting department.
WITHDRAWN |
FiNet or the referring entity
has declined to continue pursuing the
merchant account.
WORK FLOW OF A TYPICAL REFERRAL
LEAD STAGES:
New - FiNet rep has received the lead - Attempt Contact - FiNet rep is working the lead ACTIVE SALES STAGES:
Analysis - A sales proposal has been presented - Application - Merchant is preparing application - Underwriting - Application is awaiting approval - Approved - Account approved by underwriting ACTIVE CUSTOMER SERVICE STAGES:
