Central Australian College. keep on learning...

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keep on learning...

Central

Australian

College

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Central Australian College’s prime motivation is to allow students to secure their career by offering structured courses designed to assist students build a reputable career path with quality industry based training. Our training facility has been designed specifically to cater for varying types of training with a well equipped computer lab, large class room and practical workshop area for Automotive studies. All facilities are under one roof allowing to be a one stop shop.

Our training programs have been designed with the current and future workplace environment in mind, therefore seeking to provide our students with academic support but also assisting in personal welfare and career opportunities.

I trust you will have a great experience while studying at CAC and I wish you every success.

Sachin Yonzon Director/ CEO

CAC welcomes you with friendly smiles and willing support while you study with us to build a new future for yourself and maybe your family too. Our courses are designed with you in mind.

They are planned in easy to understand steps and explained in uncomplicated language perfect for you as an international students. Once you have completed your qualification, your Diploma or Certificate will be recognized by any other nationally registered college or employers anywhere in Australia. Alternatively you might choose to further your education by following a pathway to University through one of our articula-tion programs. CAC offers individual academic and personal mentoring and support too. All you have to do is let us know you need assistance and we will make arrangements to talk privately about your situation. CAC will become your education partner, study buddy and motivator.

I look forward to greeting you at our door. Lesley Blefari

Director of Studies

Welcome to CAC - Central Australian

College where we are committed to

making your study experience an

enjoyable and a rewarding one.

Becoming an international student is

an exciting and rewarding time of your

life, yet a little frightening at the same

time.

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3

•

Welcome 4

•

Entry Requirements

4

•

Course overview

5

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Diploma of Automotive Management

6

•

Certificate IV in Business

7

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Diploma of Management

8

•

Advanced Diploma of Management

9

•

Certificate IV in Marketing

10

•

Diploma of Marketing

11

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Advanced Diploma of Marketing

12

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Dual Qualifications

13

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Facilities

15

•

Important Information

16

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Recognition of Prior Learning (RPL) and Credit Transfer

19

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Student Obligations

20

•

Student Support Services

22

•

Occupational Health and Safety

22

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Fees payment policy

23

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Schedule of Fees

23

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Student Code of conduct

24

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Complaints and Appeals

25

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Fee Refunds

26

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Deferring, suspending or cancelling an enrolment

28

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Living in Australia

29

•

School Aged Dependants

31

•

Privacy

32

•

ESOS Framework

32

•

Enrolment Process

32

•

College Location

34

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Decide Right

34

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Further Information

34

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Application Form

37

4 Welcome

Thank you for your interest in Central Australian College. The purpose of this handbook is to introduce you to the services available to you here at our Registered Training Organisation (RTO) and provide you with some general information about our courses and processes. If you have any further questions please do not hesitate to contact us.

Central Australian College provides specialised indus-try training in a variety of industries and is able to provide Nationally Recognised Training in the following qualifications: • Certificate IV in Marketing (BSB41307) • Diploma of Marketing (BSB51207) • Advanced Diploma of Marketing (BSB60507) • Certificate IV in Business (BSB40212) • Diploma of Management (BSB51107) • Advanced Diploma of Management (BSB60407) • Diploma of Automotive Management (AUR50112) A more detailed guide to qualifications can be found within website www.cac.vic.edu.au

Central Australian College is equipped with modern style classrooms, library resources, student recreational areas including workshop facilities and computer labs with free access to internet and email. Central Austra-lian College are well equipped with modern technology in house workshop for student practical. Central Austra-lian College is a CRICOS Registered Training Organi-sation (RTO) that meets federal and state educational standards. CAC is regulated by the standards for the NVR RTOs. Central Australian College delivers Nation-ally Recognised Training package qualifications taught by qualified trainers and teachers to students and trainees.

Entry Requirements

Academic Requirement

International Students wanting to study at Central Australian College must have satisfactorily completed Australian year 12 or equivalent or have relevant and sufficient work experience.

Age Requirement

All international students must be at least 18 years of age or above to study at Central Australian College at the time of course commencement.

English Language Requirement

In order to be eligible for admission to the Institute course, international students must have an IELTS score 5.5 .

If an applicant cannot produce evidence of a satisfac-tory IELTS score, the applicant will be required to sit an IELTS test or to enrol in an English (ELICOS) course for an appropriate duration until the applicant achieves the required IELTS score or equivalent

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5 Course Overview

Central Australian College offers the following nationally recognized qualifications. Please refer to the course detail page for detail information.

National

code CRICOS Course Durationinc holidays Tuition Fee* Material fee* BSB41307 081542K Certificate IV in Marketing 26 $4,000 $500

BSB51207 081543J Diploma of Marketing 26 $4,000 $500 BSB60507 081544G Advanced Diploma of Marketing 26 $5,000 $500 BSB40212 081545G Certificate IV in Business 26 $4,000 $500 BSB51107 071835B Diploma of Management 26 $4,000 $500 BSB60407 081546F Advanced Diploma of Management 26 $5,000 $500 AUR50112 081547E Diploma of Automotive Management 39 $6,000 $500 * All fees are in Australian Dollar (AU$) and are valid for 2014 and are subject to chnge. Please refer to individual course information for text book and/or material fees if applicable. Please refer to pg 23 for schedule of fees.

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6 Description

This qualification covers the skills and knowledge required to undertake leadership and management roles within the automotive industry. It is suitable for entry into senior management roles in all sectors of the automotive industry.

This qualification is intended to prepare new employ-ees or recognise and develop existing workers to perform management roles in the automotive industry. Job outcomes targeted by this qualification include: • Automotive Service Manager

• Parts Manager • Business Manager • Purchasing Manager • Automotive Repair Manager. • Operations Manager

Entry Requirement

• 18 years or older

• IELTS 5.5 or higher; or completion of ELICOS program

• Satisfactorily completed the equivalent of Austra-lian year 12 or Certificate IV or higher

Course Delivery

At CAC courses are delivered for 20 hours per week over 3 days in the classroom, a training workshop and a simulated workplace environment.

Pathways from the qualification

Further training pathways from this qualification may lead to a relevant Advanced Diploma qualification.

Course Structure

Students will need to complete the following 12 units of competency to attain the qualification including 3 core unit and 9 electives units

Core Units

Unit Code Unit Name

AURAEA4004 Manage environmental compliance in an automotive workplace

AURAMA4005 Manage Complex customer issues AURAMA5006 Contribute to business

improvement Elective Units

BSBWHS501A Ensure a safe workplace

BSBCUS501C Manage quality customer service BSBWOR502B Ensure team effectiveness BSBFIM501A Manage budgets and financial

plans

BSBMGT502B Manage people performance BSBMGT515A Manage Operational Plan BSBADM405B Organise Meetings

BSBINN502A Build and sustain an innovative work environment

BSBLED401A Develop teams and individuals National code : AUR50112

CRICOS : 081547E Course Duration : 39 weeks

(including holidays)

Tuition Fees : $6000 Material Fees : $500

Intake Dates : Jan, April, July & Oct

Diploma of Automotive Management

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7 Description

The qualification is designed for people who want to get into role appropriate for administrative or supervi-sory role and utilised their skills and knowledge in a variety of business environments. Students will learn to develop teams, establish networks, co-ordinate implementation of customer service strategies, make a presentation, analyse and present research infor-mation.

Job outcomes targeted by this qualification include: • Administrator

• Project Officer.

Entry Requirement

• Satisfactorily completed the equivalent of Austra-lian year 12 or Certificate IV or higher

Course Delivery

At CAC courses are delivered for 20 hours per week over 3 days in the classroom and a simulated work-place environment.

Pathways from the qualification

Further training pathways from this qualification may lead to a relevant Diploma qualification and higher.

Course Structure

Students must complete the following 10 units of competency to attain the qualification including 1 core unit and 9 electives units.

Core Units

BSBWHS401A Implement and monitor WHS policies, procedures and programs Elective Units

BSBCMM401A Make a presentation

BSBMKG414B Undertake Marketing Activities BSBMKG408B Conduct market research BSBRES401A Analyse and present research

information

BSBMKG413A Promote product and services BSBLED401A Develop teams and individuals BSBCUS401B Co-ordinate implementation of

customer service strategies BSBCUS403B Implement customer service standards

BSBREL401A Establish networks National code : BSB40212

CRICOS : 081545G Course Duration : 26 weeks

(including holidays)

Tuition Fees : $4000 Material Fees : $500

Intake Dates : Jan, April, July & Oct

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8 Description

This qualification reflects the role of individuals who are engaged to manage the work of others or to add value to or review management practices. Their role may be in any industry or organisational setting. Typi-cally people in these roles will have considerable experience in their respective industries or vocational areas and combine an informed perspective of specific work requirements with their managerial approaches. Job outcomes targeted by this qualification include: • Manager

• Supervisor • Team leader

Entry Requirement

• Satisfactorily completed the equivalent of Australian year 12 or Certificate IV or higher

Course Delivery

Pathways from the qualification

Course Structure

Students must complete the following 8 units of competency to attain the qualification.

BSBWHS501A Ensure a safe workplace

BSBCUS501C Manage quality customer service BSBWOR502B Ensure team effectiveness

BSBFIM501A Manage budgets and financial plans BSBMGT502B Manage people performance BSBMGT515A Manage Operational Plan

BSBMGT403A Implement continuous improvement BSBMGT516C Facilitate continuous improvement National code : BSB51107

CRICOS : 071835B Course Duration : 26 weeks

(including holidays)

Diploma of Management

Based on my

previous work

experience,

Diploma of

Management was

the relevant course.

I’m satisfied what

I’m doing and will

make the best use

of it when I go back

to industry.”

- Namgay Wangchuk

Diploma of Management

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9 Description

This qualification reflects the role of individuals who have senior or managerial responsibilities. They may oversee the work of others or have specialised roles where they do not supervise others but provide stra-tegic leadership.

Job outcomes targeted by this qualification include: • Manager or Area Manager

• Department Manager • Regional Manager

Entry Requirement

• Satisfactorily completed the equivalent of Australian year 12 or Diploma or higher

Course Delivery

Pathways from the qualification

Course Structure

BSBMGT605B Provide leadership across the organisation

BSBINN601B Manage organisational change BSBMGT616A Develop and implement strategic

plans

BSBMKG608A Develop organisational marketing objectives

BSBMKG605B Evaluate International Marketing opportunities

BSBMGT608C Manage innovation and continuous improvement

BSBMGT617A Develop and implement a business plan

BSBINN502A Build and sustain an innovative work environment

National code : BSB60407 CRICOS : 081546F Course Duration : 26 weeks

(inciuding holidays)

Advanced Diploma of Management

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10 Description

The qualification is designed for people who wish to work in a marketing field and can be utilised in a vari-ety of business environments. Students will undertake marketing activities, address customer needs, imple-ment customer service standards, profile the market and analyse consumer behaviour.

Job outcomes targeted by this qualification include: • direct marketing officer

• market research assistant • marketing coordinator • marketing officer • public relations officer.

Entry Requirement

• Satisfactorily completed the equivalent of Australian year 12 or higher

Course Delivery

Pathways from the qualification

Further training pathways from this qualification may lead to a relevant Diploma qualification and higher.

Course Structure

Core Units

BSBCMM401A Make a presentation BSBMKG401B Profile the market

BSBMKG402B Analyse consumer behaviour for specific markets

BSBMKG408B Conduct market research Elective Units

BSBMKG414B Undertake Marketing Activities BSBRES401A Analyse and present research

information

BSBMKG413A Promote product and services BSBCUS402B Address customer needs BSBCUS403B Implement customer service standards

BSBMKG412A Conduct e-marketing communications National code : BSB41307

CRICOS : 081542K Course Duration : 26 weeks

Certificate IV in Marketing

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11 Description

The qualification is designed for people who wish to work in a supervisory role and can be utilised in a variety of business environments. Students will learn t understand the marketing concept, interpret market trends, implement marketing activities and promote products and services. Students may be new to marketing field or have marketing experience without formal qualifications.

Job outcomes targeted by this qualification include: • marketing manager

• marketing team leader • product manager • public relations manager.

Entry Requirement

• Satisfactorily completed the equivalent of Australian year 12 or Certificate IV or higher

Course Delivery

Pathways from the qualification

Course Structure

BSBMKG501B Identify and evaluate marketing opportunities

BSBMKG506B Plan market research

BSBMKG502B Establish and adjust the market mix BSBMKG515A Conduct a marketing audit BSBMKG507A Interpret market trends and

developments

BSBMKG514A Implement and monitor marketing activities

BSBMKG516B Profile International Market BSBMKG513A Promote products and services to

international markets National code : BSB51207

CRICOS : 081543J Course Duration : 26 weeks

Diploma of Marketing

Best thing

I like about

studying at CAC

is friendly &

well-qualified

trainers who

are always keen

to help us.”

- Bhim Lama

Diploma of Marketing

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12 Description

This qualification reflects the role of individuals who provide leadership and strategic direction in the marketing activities of an organisation. They analyse, design and execute judgements using wide-rang-ing technical, creative, conceptual and managerial competencies. Their knowledge base may be highly specialised or broad within the marketing field. These individuals are often accountable for group outcomes and for the overall performance of the marketing func-tion of an organisafunc-tion.

Job outcomes targeted by this qualification include: • marketing director

• marketing strategist

• national, regional or global marketing manager.

Entry Requirement

• Satisfactorily completed the equivalent of Australian year 12 or Diploma or higher

Course Delivery

Pathways from the qualification

Course Structure

Core Units

BSBMKG608A Develop organisational marketing objectives

BSBMKG603B Manage the marketing process BSBMKG607B Manage market research BSBMKG609A Develop a marketing plan Elective Units

BSBMKG605B Evaluate International Marketing opportunities

BSBMGT605B Provide leadership across the organisation

BSBMGT608C Manage innovation and continuous improvement

BSBMKG606B Manage international marketing programs

National code : BSB60507 CRICOS : 081544G

Course Duration : 26 weeks (including holi-days)

Advanced Diploma of Marketing

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13 Dual Certificate IV Marketing and

Business

National Code : BSB41307 and BSB40212 Duration : 1 year (52 weeks)

Total Fees : $8,000

Course Application

Doubling this qualification will provide you hands on knowledge and skills to market and run small business enterprises as well as helping you to upskill from admin-istration level to managerial level. This dual certificate qualification is mainly designed for Small Business Owner, Small Business Manager, Marketing Advisors/ Assistants, Business Sales Manager or Marketing Offi-cer/ Assistant.

Course Content

A Total of 12 units must be completed- 4 common units from the Certificate IV Marketing and Business, 4 units from the Certificate IV Marketing and 4 units from Certificate IV Business, please check page 10 & 7 respectively.

*Students with 80% and above attendance will get a 20 % scholarship as reimbursement at the end of the course. Monthly installment payment scheme if available.

Dual Diploma of Marketing and

Management

National Code : BSB51207 and BSB51107 Duration : 1 year (52 weeks) Total Fees : $8000

Course Application

Build your management skills and marketing know-how at the same time. This double diploma teaches you how to manage people and projects, as well as how to iden-tify marketing opportunities and analyse their success. If you have your sights on a team leader or manage-ment role with a marketing component, this diploma gives you the ideal combination of skills.

Course Content

A total of 16 units must be completed - 8 Diploma of Marketing units plus 8 Diploma of Management units, please check page 11 & 8 respectively.

*Students with 80% and above attendance will get a 20% scholarship as reimbursement at the end of the course. Monthly installment payment scheme if avail-able

Dual Advance Diploma of

Management and Marketing

National Code : BSB60407 and BSB60507 Duration : 1 year (52 weeks)

Total Fees : $10,000

Course Application

The Double Advance Diploma of Management and Marketing program is ideal for people with some back-ground in management or marketing, either having completed a certificate or diploma level course or with experience working in management and/or marketing position.

The dual qualification covers advanced topics that will help students identify emerging business opportuni-ties, design and implement organisational change and conduct strategic planning. Students will also under-take high level subjects including marketing processes, strategic management, leadership and finance. This combined Management and Marketing program cover advanced topics such as emerging business opportu-nities, organisational change and strategic planning. The Marketing component of the course is focused on high level subjects including marketing processes, strategic management, leadership and finance.

Course Content

A total of 12 units must be completed- 4 units common to both qualification, 4 units from Advance diploma of Management and 4 units from Advance Diploma of marketing, please check page 9 & 12 respectively. *Students with 80% and above attendance will get a 20 % scholarship as reimbursement at the end of the course. Monthly installment payment scheme if avail-able

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14 Start with Dual Certificate IV in

Marketing and Management

(BSB41307 and BSB40212)

+

Upgrade with Dual Diploma of

Marketing and Management

(BSB51207 and BSB51107)

+

Advance with Dual Advance

Diploma of Management Marketing

(BSB60407 and BSB60507)

Duration : 3 years Total Fees : $23,000

Course Application

This qualification package will be a one time opportu-nity to become specialized in marketing management. Know how to plan, implement and monitor market-ing as well as management practices and become a Marketing Guru in any industry. You will learn from basic to advance skills in team management, lead-ership, promotional practices, operations, marketing along with budget and financial plan. If you wish to be more specialized, you can directly enroll in University for further degrees.

**Students with 80% and above attendance will get a 20 % scholarship as reimbursement at the end of the course. Monthly installment payment scheme if avail-able (put $18000+additional cost)

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15 Classrooms

All classrooms are air-conditioned and are furnished with appropriate classroom furniture and equipment for effective learning to take place and to reflect a simu-lated workplace environment.

Practical Room

(Automotive Workshop)

Practical class is located in same building where the entire course is conducted. It is well equipped, which will provide trainees with practical knowledge of work-shop practices and procedures, specific to the Automo-tive Industry. Trainees will learn how to service, repair and diagnose faults in motor vehicles.

Student Lounge

The College provides a student lounge area within the building for students to relax, meet others, and converse in English. The area is also used as an area to find information on social activities, and other general information related to international students living in Australia.

Internet and Computer Access

There is shared access to computers and internet for student use within the college. This use is limited to ensure all students are able to use the facility and internet access is limited. It will enable you to conduct research and access web based e-mails during college hours.

Orientation & Enrolment

Orientation is conducted prior to the commencement of the course. Its purpose is to fully inform new students of most aspects of life at the College and to provide an introduction to studying, Melbourne’s costs of living, transportation, facilities, banking and accommodation. In addition College staff will be introduced, a tour of the College and the local area will take place and an opportunity to ask questions will be given.

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16 Working in Australia

Australian Immigration laws allow students to work for a limited number of hours whilst studying on a student visa in Australia. Students can currently work 20 hours per week during the college study time and full-time during holiday. However, work is not always easy to find and under no circumstances can students rely on income earned in Australia to pay tuition fees. Students are not permitted to work if it interferes with their study.

Fee refund if the College defaults on

delivery of qualification

In the unlikely event that the college is unable to deliver your course in full, you will be offered a refund of any unused portion of the tuition fee paid to date. The refund will be paid to you within 14 days on which the course ceased being provided. Alternatively, you may be offered enrolment in an alternative course by the College at no extra cost to you. You have the right to choose whether you would prefer a full refund of course fees, or to accept a place in another course. If you choose placement in another course, we will ask you to sign a document to indicate that you accept the place-ment. If the College is unable to provide a refund or place you in an alternative course the Tuition Protection Services (TPS) provided by the government will place you in a suitable alternative course at no extra cost to you. Finally, if TPS cannot place you in a suitable alter-native course, the TPS will attempt to place you in a suitable alternative course or, if this is not possible, you will be eligible for a refund as calculated by the TPS Fund Manager.

Please refer to page 22 for Overseas Student Refund Policy for full details.

Change of Provider

The National Code 2007 restricts the capacity of students to change providers prior to completing six months of their principal course.

Central Australian College will not allow students to trans-fer to another provider within six months of the commence-ment of their principal course of study in circumstances where the transfer would be detrimental to their training plan.

Students wishing to apply for a letter of release will need to complete the Application for Letter of Release, avail-able from the College. There is no cost for applying for a letter of release; however students will need to contact DIAC to seek advice on whether a new visa is required. All applications will be assessed on the basis of the College’s Transfer of Student Policy, Conditions of Enrol-ment, the training plan and declaration submitted by the student in their application. Students must include docu-mented evidences supporting circumstances or reasons for seeking a release letter with the application.

Student under aged of 18

All students studying at CAC - Central Australian College must be at least 18 years of age at the time of arrival in Australia or else provide evidence that they will turn 18 when they arrive in Australia. Prospective students applying for a course, who are under 18 years or age at the time of application, must have their appli-cation signed by their parents or legal guardian in order for their application to be considered.

School Aged Dependants

If you are to be accompanied by any school aged dependant’s you are required to ensure that they are enrolled in a school. The options are enrolling in a Government or Private School. In both cases you will be required to pay any fees.

Access and equity policy

The college Code of Practice includes an access and equity policy. This document is available on request. It is the responsibility of all staff to ensure the requirements of the access and equity policy are met at all times.

Course Delivery

A number of approaches to course delivery are used by the College staff. Course delivery approaches may include: teacher led classroom delivery, workshops, practicals, seminars, tutorials and supervised study. During the class time, students will be expected to participate by, for example, answering questions, giving opinions, demonstrating tasks, working with others in groups, making presentations and role playing situa-tions. Delivery is in the classroom, a training workshop, and simulated workplace environment. Delivery is a minimum of 20 hours per week over 3 days.

Course Assessment

A number of approaches to course assessment are used by the College staff. Assessment approaches may include: observations of performance in class, practical demonstrations, workshops, case studies, projects, assignments, presentations, role plays, written tests and exams and work-based assessment. Students will be notified in advance of the time and form of any assessment. Students will be given an opportunity for at least one reassessment for any competencies not achieved on the first attempt.

Orientation & Enrolment

Orientation is conducted prior to the commencement of the course. Its purpose is to fully inform new students of most aspects of life at the College and to provide an introduction to studying, Melbourne’s costs of living, transportation, facilities, banking and accommodation. In addition College staff will be introduced, a tour of the College and the local area will take place and an opportunity to ask questions will be given.

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17 Arrival Assistance

An airport pick-up service is available to arriving students, upon request. This is usually undertaken as part of a meet and greet service, and usually requires at least one week’s notice to the College by email to [email protected], prior to the student’s arrival.

Accommodation Assistance

CAC don’t has its own accommodation facilities for overseas students to stay when they first arrive in Melbourne. CAC can however refer to appropriate accommodation providers upon request. Please send an email to [email protected] or contact student services for referrals.

Use of Personal Information

Information is collected during your enrolment in order to meet the college obligations under the ESOS Act and the National Code 2007; to ensure student compli-ance with the conditions of their visas and their obli-gations under Australian immigration laws generally. The authority to collect this information is contained in the Education Services for Overseas Students Act 2000, the Education Services for Overseas Students Regulations 2001 and the National Code of Practice for Registration Authorities and Providers of Educa-tion and Training to Overseas Students 2007. Infor-mation collected about you during your enrolment can be provided, in certain circumstances, to the Austra-lian Government and designated authorities and, the Tuition Protection Services (TPS). In other instances information collected during your enrolment can be disclosed without your consent where authorised or required by law.

It is a requirement under the (Standards for NVR RTOs) 2012, that students can access personal information held by the College and may request corrections to information that is incorrect or out of date. Apply in writ-ing to the Operations Manager if you wish to view your own records.

Qualification to be issued

Students completing all assessment requirements for a qualification will be awarded a certificate correspond-ing to the completed course. Students completcorrespond-ing assessment requirement for part of a qualification will be awarded a Statement of Attainment

Pathways

Graduates of the Central Australian College may seek credits to the relevant degree programs in Australia Universities. The College has no special arrangements with any Australian University and there is no guaran-teed entry into University programs.

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18 Helpful Contacts

Fire, ambulance and police emergency

Ring 000 for Fire, Police or Ambulance in any life-threaten-ing emergency. For a mobile phone, rlife-threaten-ing 112

Hospitals and Medical Issues The Alfred, Ph 9076 2000 Austin Hospital, Ph 9496 5000

Royal Children’s Hospital: (03) 9345 5522 Royal Women’s Hospital: (03) 9344 2000 St Vincent’s Hospital: (03) 9288 2211

Refer to Yellow Pages directory or visit website www.yellowpages.com.au for services near you Translating and Interpreting Service Phone 131 450

Life Line 24 hour Counselling Services Phone 131 114

Solicitors/ Lawyer

The College Of Arbitrators & Mediators Australia Level 1/ 190 Queen St Melbourne

Ph: (03) 9607 6908 Victoria Legal Aid www.legalaid.vic.gov.au Study in Australia www.studyinaustralia.gov.au/Sia/en/Home.htm Youth Central www.youthcentral.vic.gov.au

Relevant legislation

A range of legislation is applicable to all staff and students. Information on relevant legislation can be found at the following websites.

Educational services for overseas students (ESOS): www.aei.gov.au

Occupational Health & Safety:

www.business.gov.au/BusinessTopics/Occupational-healthandsafety/Pages/default.aspx

Equal opportunity: www.humanrightscommission.vic.gov.au RTO & CRICOS registration: www.asqa.gov.au

Department of Immigration and Citizenship: www.immi.gov.au/students/index.htm

Education and Training reform Act: www.education.vic.gov.au

Privacy Act 2000: www.privacy.vic.gov.au Youth Central: www.youthcentral.vic.gov.au

It is the responsibility of all staff to ensure the requirements of relevant legislation are met at all times. Refer to the websites indicated, or contact the college if you require further information.

There maybe additional, course-specific, legislation that is relevant. Information about this legislation will be communi-cated during the course.

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19 Recognition of Prior

Learning (RPL) and

Credit Transfer

Competency-based training places emphasis on the workplace application of attained knowledge and skills - not how long spent in training or the amount of knowl-edge acquired in a formal learning environment. You may be able to shorten the length of your chosen course by measuring your skills acquired through work or life experiences, or through qualifications obtained from formal studies or training.

Australian Qualifications and Statements of Attain-ments that have been issued by any other Registered Training Organisation (RTO) will be recognised by the Central Australian College and you will not be required to complete these units again. To apply for Credit Transfer students must be able to present their original Qualification or Statement of Attainment with National codes and titles that match the current course a student is enrolled.

Where a student has gained skills and knowledge from sources such as life experience, work experience, and other related learning experiences, they may be able to demonstrate their competence in required skills and knowledge by completing a Recognition of Prior Learn-ing application. This requires the students to provide detailed explanation of how the learning was gained and provide evidence of how such skills and knowledge meet the detailed requirements of the Unit of Compe-tence recognition is being applied for.

Please contact the college for further information and application forms.

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20 Overseas Student Health Cover

All international students are required by the Depart-ment of Immigration and Citizenship (the DIAC) to maintain Overseas Health Cover (OSHC) for the dura-tion of their student visa.

The OSHC premium cover must be paid before a student visa is issued – usually at the same time as the tuition fees. The cost of OSHC will be indicated on your letter of offer. OSHC is also charged on a pro-rata basis for shorter courses.

If you already have a valid OSHC at the time of enroll-ing in a course at CAC, you will need to provide proof of the same to the college. It is your responsibility to renew your OSHC and provide college with a copy. OSHC contributes to the cost of medical expenses while in Australia. Overseas student health cover (OSHC) is a health insurance that provides cover on the costs for medical and hospital care which interna-tional students may need while in Australia. OSHC will also pay for most prescription drugs and emergency ambulance transport. In general, the OSHC entitles you to free hospital cover and 85% of standard doctor’s fees.

Central Australian College preferred health provider is BUPA. If you have requested OSHC through CAC, we will organize this for you. BUPA website also provides valuable information in OSHC (www.bupa.com.au). You can refer to this website to find out precise information on:

• The range of services covered by this provider • What reimbursements you may be entitled to • The location where you can meet representatives • Application forms

• How to lodge a claim

Our International Support Officers can assist you with procedures for ordering your membership card online, or advice on lodging applications.

If you require emergency medical attention, public hospital emergency departments are available. If you require medication, pharmacies or chemists are the place to go. In Australia, pharmacists are not able to given certain medications unless prescriptions are available from the doctor. Therefore, it is important to see the doctor to obtain certain medications.

You can find out more about purchasing OSHC at http://www.health.gov.au

Full Time Study

Australian law requires International students to study a full time study load. A full-time study load is normally a minimum of 20 hours per week for at least 40 weeks each calendar year or continuous 12-month period.

Attendance

International students are required to meet their atten-dance requirement. If your attenatten-dance drops below 80% over any study period the College is required to review your involvement, counsel you, implement an intervention strategy. If your attendance is unsatisfac-tory and you have unsatisfacunsatisfac-tory academic progress you will be reported to DIAC.

Change of Address

Upon arriving in Australia you are required to advise the Institute of your residential address and tele-phone number and of any subsequent changes to your residential address. This is extremely import-ant. Under Section 20 of the Education Services for Overseas Students (ESOS) Act 2000 the Institute is obliged to serve a notice at your last known address if you breach a student visa condition relating to atten-dance or academic performance. The Institute may also send warning notices to you which are aimed at helping prevent breaches of your visa conditions. It is your responsibility and in your own interests to ensure that you always update your address details at the Institute to ensure you receives important information about your course, fees and possible breaches of your student visa.

You may also find additional information on student visa issues which is available on the DIAC web site at http://www.immi.gov.au

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21 Academic Progress

If you do not have satisfactory academic progress you will be reported to DIAC which will lead to cancellation of your visa. Unsatisfactory academic progress is defined in the ESOS legislation as failing more than 50% of units in any two consecutive study periods. A study period is one term (10 weeks) of the academic year. The academic year consists of a total of four terms. A failure in more than 50% of units in one study period will trigger a review of academic progress by the Institute and the implementation of an intervention strategy. Failing a unit means being assessed as “Not Yet Competent” for a completed unit.

In order to have the best chance of maintaining satisfactory progress you must:

• Attend all theory and practical classes and pay attention to the work and activities undertaken in class • Study the theory and practice the skills that are taught in class

• Ensure that you are present for all assessment activities scheduled by the teachers

• Make an appointment with the student contact officer if you are having any difficulties with your studies In addition to the above minimum requirement the college will implement counselling procedures and an inter-vention strategy when your trainer think you may be in danger of not meeting the requirements. Counselling and intervention may be triggered by any of the following events:

• Failure to achieve competence key units in a study period • Failing two or more core units in any study period

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22 Student Support

Services

Being an international student is exciting, but it can also be challenging. The college has a designated Student Support Officer who can be approached to gain advice on academic and personal issues. The Student Support Officer offers professional and confidential advice in areas where they can help. All the service provided by student support for student welfare is free of cost. They can also provide links to external sources of support where the college is not qualified.

The types of common issues that the Student Support Officer is able to provide support are:

Academic issues: Students are able to gain advice and support in ensuring they maintain appropriate academic levels. All students’ progress is monitored and guidance and support provided where non satis-factory results are identified.

Personal/ Social issues: Students have access to the Support officer through normal College hours (9 am - 5 pm). Accommodation: The college is able to refer students to appropriate accommodation services and are always available to discuss any issues or concerns a student may have with their accommodation arrangements. Medical Issues: Student Administration will always have an up to date list of medical professionals within access from the college location and any student with medical concerns should inform the student support officer who will assist them in finding a doctor.

Social Programs: The student support officer will occa-sionally organise social events that allow all students enrolled with the college to mingle and socialise. These events may range from cultural and sightseeing events, to dinners, excursions and sporting events.

Beside these, student support will provide following related information services. They are:

• Visa Information

• Electronic Confirmation of Enrollment • Requests for Letters

• Student ID Cards • Enrollment matters • Orientation Information • Airport Reception

• Temporary Accommodation • Social and Adjustment Difficulties • Welfare Issues

• Family Support

• Complaints and Appeals Information • Visa Related Matters

• Referrals to External Agencies or Other Support Services

• School and Program Policies • Safety and Security Information

Student support Services recommends that students make contact as soon as there is a need. Usually more time means more options will be available.

Occupational Health

and Safety

The college complies with all relevant Occupational Health and Safety legislation. All college staff will actively take steps to identify hazards that could cause harm to participants in the learning environment. Where possible, staff will take action to remove or control these hazards, and will report the hazard to the appropriate on site personnel.

Where practicable, students must take responsibility for their own health and safety and that of their fellow students. This means students must follow all safety rules, procedures and the instructions of college staff. of college staff.

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23 Fees Payment Policy

a. The initial tuition fee as stated in the offer letter must be paid in advance before the start of the course to confirm the place Central Australian College. b. Central Australian College will not receive more

than 50% of the student’s total tuition fee for a course before the student begins the course unless the course has less than one study period. A study period at Central Australian College is a period of 11weeks.

c. Central Australian College will not require any remain-ing tuition fees earlier than two (2) weeks before the start of the student’s second study period.

d. You must pay the College the course fee as detailed in the Student Agreement, unless a payment arrangement is made with the College. Payments not paid in accordance with the agreed Payment Plan or by the agreed due date will incur a late fee of $50 per week. In addition Central Austra-lian College reserves the right to take any action it deems necessary if you fail to pay your fees as agreed in the Student Agreement.

e. Tuition fees are payable to Central Australian College by a bank draft or telegraphic transfer (or other approved payment options) in Australian dollars made payable to Central Australian College. All fees paid by credit card will incur an additional fees of 2.0%

f. Students who do not pay their fees by the due date and fail to do so in a timely manner will not be issued with a timetable or able to access classes until fees are paid. The inability to attend classes may result in students having to repeat missed work and/units. g. Continued unpaid fees will result in the automatic cancellation of a student’s enrolment at the end of any appeals process. International students are required to demonstrate to the Australian Govern-ment sufficient funds to cover their studies in Australia. As such, financial hardship is not consid-ered grounds for appeal.

h. The Course Fees cover only tuition fees. All other charges such as text books, equipment and enrol-ment fees are additional cost. You will need to ensure that you have sufficient funds to cover the additional cost that will be charged.

i. The tuition fee charged to the student will remain the same provided the student remains enrolled in the same course. If the student changes course a new tuition fee will apply.

j. If the student’s visa status changes (e.g. becomes a temporary or permanent resident), the student will continue to pay full overseas student fees for the duration of the enrolled program.

k. The College does not accept liability for any fees paid to an agent or third party in relation to an appli-cation for enrolment.

l. The College reserves the right to engage any third party to recover any outstanding fees payable to the College. The cost to the College of engaging a third party to recover such outstanding fees will be charged to the student.

Schedule of Fees

The table below lists a schedule of Fees charged by Central Australian College to students where applicable.

Fee Type Amount*

Application fee (not refundable) A$250 Overseas Student Health Cover

(OSHC) 2014 A$495 per annum for single Unit Repeat Fee A$200

RPL Fee $300 per unit Enrolment Variation Fee A$100 Administration Fee A$150

Late Payment Fee A$50 per week Urgent Service Fee A$50

Bank Transfer Fee A$30 Airport meeting A$150 Accommodation Placement fee A$100 Credit Card surcharge 2.0 % Homestay Fee Depends on specific

arrangements * Fees are subject to change without notice. Please contact student administration for updated fees and charges.

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24 Student Code of

Conduct

Student Conduct

Students are required to follow all rules of the college and the instructions from staff representing the college. Students are required to act in a non discriminatory manner at all times and respect the rights of other students, staff and visitors.

Students are also required to adhere to academic rules and regulations as directed by the college or its repre-sentatives. Where a student is found to have acted in a way that the college deems to be misconduct, the college may implement disciplinary action in the form of suspension or cancellation of a student’s enrolment. The purpose of the Student Code of Conduct is to ensure that there is a peaceful and conducive study and work environment at the college for all students and staff. This Student Code of Conduct applies to all students of the college, across all courses.

Student Rights:

All students have the right to:

• Be treated fairly and with respect by Institute staff and other students

• Learn in an environment free of discrimination and harassment

• Learn in a supportive and stimulating environment in which to pursue their goals

• Have access to counselling if desired or required • Privacy concerning records that contain personal

information, subject to statutory requirements • Be given information about assessment

proce-dures at the beginning of the subject/competency/ module and progressive results as they occur • Lodge a complaint without fear of retaliation or

victimisation

Student Responsibilities:

All students have a responsibility to:

• Treat other students and college staff with respect and fairness.

• Follow any reasonable direction from a member of the college.

• Refrain from swearing, drinking and eating in class-rooms and other learning areas

• Behave responsibly by not littering, harassing fellow students or staff, damaging, stealing, modifying or misusing the college’s or other student’s property.

• Behave responsibly by not being under the influ-ence of drugs and alcohol.

• Refrain from using mobile phones, pagers or any other electronic devices that may disrupt classes. • Attend all scheduled classes

• Do all assessment tasks and examinations honestly, and not engage in plagiarism, collusion or cheating.

• Follow normal safety practices, including wearing approved clothing and protective equipment and following both written and verbal directions given by the college staff.

• Not to behave in a way that would offend, embar-rass or threaten others

• Not engaged in behaviour of bullying and harassment. • Comply with all lawful regulations, rules or

proce-dures of the College that pertain to them.

Breach of Conduct

A Student breach of conduct occurs when a student behaves in a manner (but not limited to) described below:

• Assaults, attempts to assault or threatens a person on the College premises.

• Acts contrary to Equal Opportunity practices of the College which is committed to the prevention and elimination of discrimination on the grounds of:

» Age » _Impairment » _{Industrial activity}

» _{Lawful sexual activity}

» _{Marital status}

» Physical features

» _{Political belief or activity}

» Pregnancy

» _Race

» Religious belief or activity

» _Sex

» Status as a parent or a carer

Personal association (whether as a relative or other-wise) with a person who is identified by reference to any of the above attributes.

• Disobeys or disregards any lawful direction given by an officer of the college

• Acts dishonestly or unfairly in connection with an examination, test, assignment or other means of assessment conducted by the college

• Deliberately obstructs any teaching activity, exam-ination or meeting of the college

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25

• Engages in any conduct or activity prejudicial to the management and good governance of the college • Wilfully damages or wrongfully deals with any

college property.

• Attends the college whilst under the influence of alcohol or affected by drugs

• Carries or uses such items as firearms, knives, syringes, etc as a weapon.

• Fails by or within the agreed required date or period, to pay any fee or charge payable to the college • Fails to comply with OH&S regulations or willfully

places another person in a position of risk or danger • Constantly interrupts class time through the use or

presence of mobile phones and pagers • Uses abusive language.

Complaints and

Appeals

Students have access to the CAC complaints and appeals process. This allows for a fair and equitable process to be implemented for any complaint against the CAC in its assessment process, decisions relat-ing to academic or attendance records, and any other concern students may have.

Students are able to submit a complaint against the CAC or any person employed by the CAC if they feel a person has acted inappropriately, or the systems and practices of the CAC are not meeting expectations, or the CAC is treating a person unfairly. All complaints are handled with confidence and are reviewed by CAC management. Complaints and appeals are at no cost to the student.

A student may also appeal a decision made by the CAC in relation to a complaint or an assessment outcome. Where a student feels they have been treated unfairly or incorrectly judged and assessed on a specified task, project, or assessment requirement they may have the decision reviewed by the CAC by submitting an appeal form. Students must provide supporting evidence or explanations as to why they feel the decision or outcome was unfair or why the decision / outcome should be reviewed.

If a student is still dissatisfied with the decision of the CAC, a student may wish to refer the matter to an exter-nal independent / third party mediator who will review any decisions as a result of a student complaint or appeal. A list of external third party mediator are: Australian Skills Quality Authority (ASQA) Phone: 1300 701 801

Email [email protected]

Website to lodge a complaint: https://rms.asqa.gov.au/ registration/newcomplaint.aspx

Overseas Students Ombudsman Call 1300 362 072 (Local call charge) Enquiries 9 am–5 pm Monday to Friday Email: [email protected] Web: www.oso.gov.au

If you want to make a complaint in your language you can call the Translating and Interpreting Service (TIS) on 131 450. Ombudsman will pay for the interpreter. Ombudsman Victoria

Level 9, 459 Collins Street, Melbourne 3000 Tel: (03) 9613 6222 or 1800 806 314 Web: http://www.ombudsman.vic.gov.au Dispute Resolution Centre of Victoria Level 4, 456 Lonsdale Street, Melbourne 3000 Tel: (03) 9603 8370

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26 Fee Refund

1. All refund requests are conditional on the following:

a. The College must have had received funds in order for any refunds to be made available (i.e. cheques are cleared, telegraphic transfers have been received);

b. Any debts to the College must be paid in full or the outstanding amounts will be deducted from the refund.

2. The Australian Government refuses visa If the student visa application or visa renewal is

refused by the Australian Government, a full refund of course fees less the administration fees will be made. In order to receive the refund students will have to provide authenticated evidence of the student visa refusal to the College.

However, no refunds will be granted where: a. An international student, currently in Australia,

has their student visa cancelled by the Depart-ment of Immigration and Citizenship (DIAC) for a breach of visa conditions; or

b. An international student, currently in Australia, has their student visa extension application refused by the Department of Immigration and Citizenship (DIAC) after the commencement of their studies, for not meeting visa requirements. 3. College default

a. In an unlikely event that the College is unable to start or deliver the course (known as an College Default), the Student can choose to accept either:

i. a refund of the course fees, which will be issued to the Student within 14 days; or ii. to be placed in an alternative course with the

College or another provider. If the Student chooses placement in an alternative course, the Student must sign a new written agree-ment to indicate the student accepted the placement.

b. If the student chooses to receive a refund of the course fees, the College will calculate the unspent portion of the tuition fees paid to date (ie tuition fees the student has paid for but has been delivered by the College). The refund will be paid within 14 days on which the course ceased to be provided.

c. If the College is unable to provide a refund or place student in an alternative course, the Tuition Protection Service (TPS) will provide the student with options for suitable alternative

courses (if any such courses are available) or if this is not possible, the student will be eligible for a refund as calculated by the TPS Director. 4. Student defaults and withdrawal

A student default occurs when the College refuses to provide, or continue providing, the course to the student because of one or more of the following events:

a. the course starts on the agreed starting day, but the student does not attend the classes on that day (and has not previously withdrawn);or b. the student withdraws from the course (either

before or after the agreed start day); or

c. the student failed to pay an amount he or she was liable to pay to the College, directly or indi-rectly, in order to undertake the course;

d. the student breached a condition of his or her student visa; or

e. misbehaviour by the student.

f. When student defaults or where written notice of withdrawal is received by the College before the agreed start date of the course, the College will refund the fees as per the table below less an administration fee.

If the refund application is approved, refunds will be made available in withing 28 days (20 working days) of written notification being received by the college.

5. Special circumstances

Where a student withdraws from the course and returns home because of exceptional and exten-uating circumstances of a compassionate nature, such as a death or severe illness in the immediate family, 100% of all the unspent fees paid less any administration fees will be refunded.

6. Refund procedure

a. The Student must complete an Application for Refund form to apply for a refund and attach all evidences and supporting documentations. Such document may include, but not limited to: i. a completed course withdrawal forms

provided by the College and

ii. a letter from DIAC advising of a rejection of the student visa application or a refusal to extend a student visa; or

iii. proof of extenuating circumstances of a compassionate nature; or

iv. an unconditional offer letter from another institution along with a DIAC approved letter to transfer

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27

b. For a College default on the agreement, refunds will be made within 14 days of the default date. c. All other refunds will be made within 28 days

(20 working days) of written notification from the student being received by the College.

d. The CEO or their delegate must approve student refunds.

e. Refunds will be paid to the student or to the person nominated by the student on the refund application in Australian dollars

f. Details of refunds provided will be maintained in individual student files.

7. Payment of Refunds

a. Payment of refunds to the applicant will be made in Australian dollars by a bank draft or telegraphic or electronic transfer (or other approved payment options).

8. Student’s Rights to Appeal

a. Any student who is refused a refund by the College may appeal within 14 days in writing to the Student Administration Officer.

b. The College’s appeal process does not circum-scribe the student’s right to pursue other legal remedies.

c. This agreement, and the availability of complaints and appeal processes, does not remove the right of the student to take action under Australia’s consumer protection laws.

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28 Deferring, Suspending or

Cancelling an Enrolment

Students are able to initiate deferral, suspension or cancellation of their studies during their stay in Austra-lia only in certain limited circumstances as described below.

Students may also have their enrolment suspended due to misbehaviour which can also be grounds for cancellation of studies.

Students have the right to appeal a decision by the college to defer, suspend or cancel their studies and the college will not notify the appropriate government agency(s) of a change to the enrolment status until the internal complains and appeals process is completed. It is important to note that deferring, suspending or cancelling a student’s enrolment may affect the students Visa.

Student Initiated Deferral

• A student wishing to defer an enrolment must do so prior to the commencement of the course. Students must complete an ‘Application to Defer, Suspend or Cancel Enrolment’ and submit to the Student Administrations Department.

Student Initiated Suspension

• The college is only able to temporarily suspend the enrolment of the student on the grounds of compas-sionate or compelling circumstances. These circumstances could include but are not limited to: Serious illness or injury, where a medical certificate states that the student was / is unable to attend classes; Bereavement of close family members such as parents or grandparents (Where possible a death certificate should be provided);

Major political upheaval or natural disaster in the home country requiring emergency travel and this has impacted on the student’s studies; or

A traumatic experience which could include:

- involvement in, or witnessing of a serious accident; or

- witnessing or being the victim of a serious crime, and this has impacted on the student (these cases should be supported by police or psychologists’ reports)

- Where the college is unable to offer a pre-requisite unit

- Inability to begin studying on the course commence-ment date due to delay in receiving a student visa. • Students will be required to complete an

‘Applica-tion to Defer, Suspend or Cancel Enrolment’ in and submit to the Student Administrations Department.

Students will also be required to provide evidence of the compassionate or compelling circumstances in their application. (i.e. a medical certificate or police report, etc.)

Student Initiated Cancellation

• Students wishing to cancel their enrolment must complete an ‘Application to Defer, Suspend or Cancel Enrolment’ and submit to the Student Administrations Department.

• Students wishing to cancel their enrolment prior to completing 6 months of study in their principle course must provide a letter of offer from an alter-native provider. This is required under Standard 7 of the National Code and further information can be gained from the ‘Transfer between Providers Policy and Procedure’.

Provider Initiated Deferral

• The college may defer an enrolment where the course is not being offered at the proposed date, site, or any other reason the college deems neces-sary to cancel the course.

Provider Initiated Suspension

The college has the ability to suspend a student’s enrolment on the grounds of misbehaviour. This misbe-haviour may include but is not limited to acts of discrim-ination, sexual harassment, vilification, or bullying as well as acts of cheating or plagiarism. Such acts of misbe-haviour will be classified into one of two categories. • Academic Misconduct

• General Misconduct

Provider Initiated Cancellation

In some cases where the student’s misconduct is severe, the college has the right to cancel the enrolment.

All students are to be given 20 days to access the ‘Complaints & Appeals Policy and Procedure’ before reporting any provider initiated suspensions or cancel-lations of enrolments to the Department of Immigration and Citizenship.

Central Australian College. keep on learning...

Central

Australian

College

2

Welcome to CAC - Central Australian

College where we are committed to

making your study experience an

enjoyable and a rewarding one.

Becoming an international student is

an exciting and rewarding time of your

life, yet a little frightening at the same

time.

3

Welcome 4

Entry Requirements

4

Course overview

5

Diploma of Automotive Management

6

Certificate IV in Business

7

Diploma of Management

8

Advanced Diploma of Management

9

Certificate IV in Marketing

10

Diploma of Marketing

11

Advanced Diploma of Marketing

12

Dual Qualifications

13

Facilities

15

Important Information

16

Recognition of Prior Learning (RPL) and Credit Transfer

19

Student Obligations

20

Student Support Services

22

Occupational Health and Safety

22

Fees payment policy

23

Schedule of Fees

23

Student Code of conduct

24

Complaints and Appeals

25

Fee Refunds

26

Deferring, suspending or cancelling an enrolment

28

Living in Australia

29

School Aged Dependants

31

Privacy

32

ESOS Framework

32

Enrolment Process

32

College Location

34

Decide Right

34

Further Information

34

Application Form

37

Contents

4

Welcome