RESEARCH BRIEF (PPC for Subscription Sites)
CALL FOR RESESARCH PARTNERS
MEC is currently undertaking a series of new research projects and is seeking qualified partners. Research areas include:
• Site Design
• Conversion Improvements
• Pay-Per-Click (Google, Overture, etc.) • Natural Search
• Email Campaigns • Order Process
• Strategic Marketing Alliances • Subscription Sites
For more information, please visit.
UPCOMING WEB CLINICS
1. Wednesday, July 7 - 4 PM EST - Optimizing Your Website's Landing Pages 2. Wednesday, July 21 – 4 PM EST – Long Copy vs. Short Copy
3. Wednesday, August 4 – 4 PM EST – Utilizing a "Configurator" to Increase Conversion
To participate in any of the above clinics, please email THE NAME OF THE CLINIC to: [email protected]
UPCOMING RESEARCH BRIEFS
1. Optimizing Your Website's Landing Pages 2. Utilizing Amazon Stores
3. Long Copy vs. Short Copy
Topic: PPC for Subscription Sites
Previous MEC reports have focused on pay-per-click (PPC) search engines, both large and small. You will find these reports listed at the end of this brief.
Our focus in most of those articles has been optimizing PPC campaigns in general or for retail sites specifically. But what about utilizing PPC engines to drive traffic to a paid-subscription site? Can PPC campaigns still produce a positive ROI? What special guidelines should you keep in mind for these sites?
This report will answer those questions and will offer 12 key practices for optimizing PPC campaigns for subscription-based sites.
HOW EFFECTIVE ARE PPC SEARCH ENGINES FOR SUBSCRIPTION SITES?
To answer this question, we launched a series of test campaigns for three different subscription-based sites:
• Company A is a well-respected news site that sells annual subscriptions. It offers no free trial period, and no free or discounted "partial" membership. • Company B is a web-based company that sells a monthly subscription to its coupon/reward benefits club. It offers a money back guarantee but charges customers up front.
• Company C offers articles and tips for IT and database professionals. It charges for a monthly subscription, with the option to purchase a discounted quarterly or annual membership. It offers a money back guarantee and a free limited-access membership to the site.
PPC Campaigns for Subscription-Based Sites
Company A Company B Company C
Clicks 7,333 20,204 34,863
Average CPC $0.05 $0.19 $0.08
Campaign Cost $366.65 $3838.76 $2789.04
Paid Subscriptions 3 69 63 *
Conversion Rate 0.041% 0.342% 0.181%
What You Need to UNDERSTAND: The three companies converted their
pay-per-click traffic at 0.04%, 0.34%, and 0.18%, respectively. Although
Company C had a lower conversion rate, it was able to generate more clicks at a much lower CPC than Company B.
* Note: Although Company C only generated 63 paid subscribers, it also
generated 2650 free subscribers. Were these campaigns successful?
From the perspective of a retail site, the simple answer would be no. A typical retail store might use a conversion benchmark of 1-2%, with an excellent campaign converting above 2%.
KEY POINT: However, many of the keywords for information-based sites are less
competitive than retail-based keywords. This may allow you to make up for a lower conversion rate with lower average bids.
KEY POINT: In addition, paid subscriptions often account for recurring revenue at a fairly high profit margin. The true indicator of the success of these campaigns would have to come from the lifetime value of a paid subscriber.
In the following table, we calculate the minimum lifetime value of a subscriber that would allow each of these campaigns to "break even".
Break-Even Point for PPC Campaigns
Company A Company B Company C
Campaign Cost $366.65 $3838.76 $2789.04
Paid Subscriptions 3 69 63
Break Even Point (per subscriber) $122.22 $55.63 $44.27
What You Need to UNDERSTAND: In the three campaigns above, the
average value of Company A's subscribers would have to be at least $122.22 to break even. Company C, on the other hand, only needed an average lifetime value of $44.27 per subscriber to break even.
A number of factors will affect the profitability of your PPC campaigns, including your target audience, competition for keywords, offer price, profit margin, and so on.
But it's important to mention an additional critical factor that can impact the success of PPC campaigns for subscription sites. Subscription sites may benefit greatly from customizing a landing page and a subscription process specifically for PPC marketing channels.
Company C had a carefully customized landing page and subscription process sequence, while Companies A and B did not. Company C continues to utilize PPC engines profitably, while companies A and B have abandoned the marketing channel because their average customer values were too low to break even.
To help you determine the profitability of your own PPC campaigns, we have prepared a special spreadsheet:
http://meclabs.com/SubscriptionSiteMetrics.xls
KEY POINT: We recommend a series of micro-tests to determine if PPC advertising
will be a profitable marketing medium for your subscription site. However, the following key points should help you optimize your campaigns for the greatest possible return.
12 EFFECTIVE PRACTICES FOR SUBSCRIPTION-BASED PPC CAMPAIGNS
1. KEY POINT: Strongly consider offering a free trial period, a no-hassle money-back guarantee, or a discounted or free limited-access membership. Many publishers have had success with offering a free or discounted
membership that will automatically renew at the regular rate when the trial period is over.
Offering a free trial or money-back guarantee expresses confidence in your content offering and takes the threat away for potential subscribers that might be "on the fence".
2. If you don't offer some kind of free membership, definitely offer a free email newsletter. PPC traffic that visits your site may take advantage of your free newsletter offer. This will give you an opportunity to sell them a site
membership in the future, without having to pay to reach them again through the PPC engines.
For more on this topic, see our reports on Email Capture: http://meclabs.com/cgi-bin/pl/pl.cgi?mec
3. Consider offering a quarterly, semi-annual, and/or annual membership at progressive discounts. This will encourage long-term memberships, which can increase the average lifetime value of your subscribers.
4. Be aware of the economies of scale. For most subscription sites, the costs involved in creating content do not increase as your sales increase. This differs from retail sites, which incur greater overhead and maintenance costs as sales increase.
Thus, it is usually true that the profitability of each paid subscriptions will actually increase as more people join your site.
5. On Google AdWords, utilize negative keywords, smart display URLs, and geo-targeting (where appropriate). For more on optimizing your site for Google AdWords, see our recent report on that topic:
http://meclabs.com/cgi-bin/pl/pl.cgi?mg2 6. Review our 4000+ word report on Overture:
http://meclabs.com/cgi-bin/pl/pl.cgi?mov
7. Utilize Google AdWords and Overture, but don't overlook smaller PPC engines as well, which will often allow you to bid less (due to less competition) and achieve a higher ROI. For more on this topic, see our report on Smaller PPC Engines:
http://meclabs.com/cgi-bin/pl/pl.cgi?msp
8. Avoid using hype in your ads. This is especially true for subscription sites whose target market may be inherently skeptical. For more on this topic, see our report on "Transparent Marketing":
http://meclabs.com/cgi-bin/pl/pl.cgi?mtm
9. Focus on the most relevant keywords. These terms will simply convert better than words or phrases that are not as appropriate for your offer.
10. Thing BROAD not DEEP. Rather than focusing on getting the number-one position for a few keywords, purchase as many (relevant) keywords as possible. 200 terms at $0.10 per click will usually perform much better than 15 terms at $0.50 per click.
Overture, Google, and Teoma will help you identify more relevant keywords with their keyword suggestion tools:
http://inventory.overture.com/d/searchinventory/suggestion/ https://adwords.google.com/select/main?cmd=KeywordSandbox http://teoma.com/
11. Don't bid in round numbers. Bids often cluster at levels such as $0.10 or $0.25. Set your bids a penny or two higher.
12. Create customized landing pages for specific keyword bids. Our next Research Brief will focus on using multiple landing pages to increase your conversion rate.
While PPC search engines have been established as a very effective marketing medium for most retail sites (especially those with less competition for keyword bids), the situation is much less clear for subscription-based sites. In the examples presented above, our test sites required an average lifetime subscriber value of $44 to $122, which is not always easy to achieve.
However, through a series of micro-tests utilizing the guidelines listed above, you should be able to determine whether PPC is an effective marketing medium for your subscription site.
RELATED MEC REPORTS: Google AdWords Tested:
http://meclabs.com/cgi-bin/pl/pl.cgi?mg2
Overture Tested:
http://meclabs.com/cgi-bin/pl/pl.cgi?mov
Small PPC Engines Tested:
http://meclabs.com/cgi-bin/pl/pl.cgi?msp
Content Sales Tested:
http://meclabs.com/cgi-bin/pl/pl.cgi?mco
Offer Pricing Tested:
http://meclabs.com/cgi-bin/pl/pl.cgi?mop
Email Capture Tested:
http://meclabs.com/cgi-bin/pl/pl.cgi?mec
Email Capture Pop-Ups Tested:
As part of our research on this topic, we have prepared a review of the best Internet resources on this topic.
Rating System
These sites were rated for usefulness and clarity, but alas, the rating is purely subjective.
* = Decent ** = Good *** = Excellent **** = Indispensable Search Engine Watch ****
30+ PPC Search Engines Reviewed, 600+ Listed **** http://www.payperclicksearchengines.com/
Google AdWords: Best Practices ****
http://clickz.com/experts/search/strat/article.php/2196411 Campaign Optimization under Google's Smart Pricing *** http://clickz.com/experts/search/strat/article.php/3337351 Google's Regional Targeting Power ***
http://clickz.com/experts/search/strat/article.php/3101731 Think Negative ***
http://clickz.com/experts/search/strat/article.php/3092841 How Search Engines Make Money ***
http://searchenginewatch.com/searchday/article.php/3289401 PayPerClickAnalyst.com ***
http://www.payperclickanalyst.com/
Paid Placement Alternatives to Overture and Google *** http://searchenginewatch.com/searchday/article.php/2204191 PPC Search Engine Bidding Strategy ***
http://meclabs.com/cgi-bin/pl/pl.cgi?ppc
http://www.webmasterworld.com/forum85/
JimWorld Forums: Smaller PPC Engines Forum *** http://meclabs.com/cgi-bin/pl/pl.cgi?jwf
How to Assess the Quality of a PPC Engine ***
http://www.payperclickanalyst.com/article-duncan-parry-003.htm Managing a PPC Search Engine Marketing Campaign ***
http://searchenginewatch.com/searchday/article.php/2204161 Coping with Fraudulent PPC Traffic ***
http://searchenginewatch.com/searchday/article.php/2159721 Overture Says Forget CPC, What's Your ROI? ***
http://www.clickz.com/experts/search/opt/article.php/1436021 Balancing Paid and Organic Search Listings **
http://searchenginewatch.com/searchday/article.php/3095871 PayPerClickGuru.com **
http://www.payperclickguru.com/ GoogleBlog **
http://www.google.com/googleblog/
Smart Pricing for Contextual Ads at Google **
http://searchenginewatch.com/sereport/article.php/3350831 Google Provides Tighter Localization **
http://searchenginewatch.com/sereport/article.php/3350821 Up Close with Google AdWords **
http://searchenginewatch.com/sereport/02/03-adwords.html Pass Out the Cigars for Google's New Baby: AdWords Select ** http://www.traffick.com/article.asp?aID=27
SearchDay: Google Launches AdWords Select **
http://searchenginewatch.com/searchday/02/sd0220-adwords.html Google's Overtures at Overture's Advertisers **
http://clickz.com/search/opt/article.php/985751 Google Takes On Overture with Pay-Per-Click Ads ** http://searchenginewatch.com/sereport/02/03-google.html
Google Changes the Pay-Per-Click Landscape with AdWords Select ** http://websearch.about.com/library/searchtips/bltotd020306.htm Google AdWords: Sublime Poetry? **
http://searchenginewatch.com/searchday/02/sd0513-googlead.html The Google AdWords Happening **
http://www.iterature.com/adwords/ Overview of Pay-For-Placement **
http://searchenginewatch.com/resources/paid-listings.html
Credits:
1. Editor — Flint McGlaughlin 2. Writer — Brian Alt
3. Contributor — Aaron Rosenthal 4. HTML Designer — Cliff Rainer
