DataSource Online Security
Account Management Portal
DataSource
Online Security Account Management Portal
DataSource is a convenient online account
management portal that lets you get more out of
your intrusion detection and fire alarm systems.
Remotely you can review alarm activity, view service
history, and personalize reports with the information
that matters to you.
DataSource allows you visibility into your account
and performance data via a secure Web portal with
access anywhere, at anytime.
Security System Management at Your Fingertips
Click the arrow buttons or tabs above to
preview the unique features of DataSource.
Introduction
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Reporting
DataSource
Online Security Account Management Portal
Activity Analysis
Personalized Service and Activity
Reports
• View near real-time events and exceptions such as late openings or early closings through personalized reports
• Download reports directly to your computer, iPhone or iPad in Excel, PDF, or HTML
Activity Analysis
• View advanced reports to analyze alarm details, identify false alarm issues or view alarm resolution and dispatch information
• Click on the category to view detailed information on each alarm
Benefit
A higher level overview of your
security environment can help you
make more informed decisions and
achieve improved security performance
Activity Analysis
Activity dropdowns allow you to search for specific event types or exceptions.
Alarm Dashboard
Event details are available by clicking the appropriate number in the Dashboard.
Activity Analysis Reporting Service
DataSource
Online Security Account Management Portal
Reporting
Personalized Reporting
• Create and view personalized reports for quick and easy access to the information that is most important to you
• Advanced reporting allows you to view reports such as:
• Exception Reporting, including Open/Close
• Event Reporting
• Alarm Activity and Analysis
• Test Activity
• System Trouble
• Download reports directly to your computer, iPhone or iPad in Excel, PDF, or HTML
Event Notification
• Receive exception notifications, such as Open/ Close
• Oversee a single site or multiple sites to ensure proper procedures are being followed
Remote Panel Testing and Reporting
• Remotely place your intrusion and fire alarm systems “On Test”
• Reduces the need to visit each location or contact customer service
Benefit
Flexibility to personalize interactive
dashboards to display the most crucial
information required for your business
needs.
Sample List of personalized reports Remote Panel Testing Report
Reporting
Activity Analysis Service
DataSource
Online Security Account Management Portal
Service
Benefit
Increased efficiency and productivity
through improved security
performance.
Service Dashboard
Click on any bar in the Service Dashboard graph to see specific service details. Service Activity ReportClick to view details of open, scheduled or closed service jobs.
Interactive Service Dashboards
• Personalize your dashboards to oversee all service activities; ensure maximum uptime and identify potential troublesome equipment trends
• View a quick summary of your service and inspection jobs
• Search Open, Scheduled, and Closed Jobs
• View precise detail of specific services performed or open
Online Service Requests*
• Submit service requests online using a standard, pre-populated form
• Eliminates the need to call customer service for service requests
* Available for some customers
Service Reporting
Activity Analysis
DataSource
Online Security Account Management Portal
Account Management
Benefit
Convenience to make online
payments and view billing and service
history, freeing up time for your critical
business functions.
Site Management.
Manage site contacts, including call order and PIC codes. Online Billing Pay your bill online and view account history and details.
User Access and Site Management
• Configure users of your security system down to the site level to ensure the correct level of access is assigned to each employee
• Customizable to nine (9) levels deep, data can be managed by region, state, city, or in a format that suits your needs
• As employee status changes, you can add, delete and change user rights in minutes
Online Billing Portal
• Pay your bill online and view account details through our easy to use interactive dashboard
• Use the payment wizard to make one-time payments or set up recurring payments
• View 12 months of invoices and payment activity reports and apply credits to your account
* Available for some customers
Account/Site Management Reporting
Activity Analysis Service Managed Services
DataSource
Online Security Account Management Portal
Managed Services
Managed Services offer you the ability to streamline security management processes and automate administrator tasks, while reducing the risks and costs of managing daily activity. Our suite of security managed services allows you quick and easy access to manage your operations from any
web-enabled device. Take control of your operational efficiencies through these services:
• Mobile Security Management is a platform with a virtual keypad app that allows remote arm/ disarm and event based text/email alerts with associated video clips.
• Managed Video offers Monitoring Center provided services, including Video Verification, Video Assist, Guard Tours, Video Escorts and Delivery Escorts.
• Hosted Video delivers secure, cloud-based video that can be stored, shared and remotely viewed without onsite storage requirements.
• Managed Access Control frees you from administering, maintaining and hosting your access control with full system management by trained professionals.
• Hosted Access Control enables you to manage your system through a convenient web portal without having to maintain servers or perform software updates.
Our Commercial Monitoring Centers are designed to meet or exceed the industry standards:
• Real-time support 24/7/365 by highly trained, experienced professionals who go through an extensive three part training program that is one of the most comprehensive in the industry
• UL-certified and redundant centers designed to meet or exceed industry requirements
• Multi-tiered disaster preparedness procedures for virtually uninterrupted service and support As a trusted leader in electronic security, Tyco Integrated Security has a national footprint and a strong local presence with 200+ sales and service offices in North America. Tyco Integrated Security offers a comprehensive line of managed services and security solutions to address the unique security requirements of your organization.
Learn more at
www.TycoIS.com/managed-services
©2012 Tyco Integrated Security. All rights reserved. License information is available at www.tycois.com or 1.800.2.TYCO.IS. Tyco and Tyco Integrated Security are marks and/or registered marks.
Managed Services
Reporting Account/Site Management
Activity Analysis Service
