Committed to delivering outstanding services

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A wide range of customer support and

Thales provides an innovative and global range of support and services for avionics in

the civil aerospace market. As an Original Equipment Manufacturer, Thales has

extensive and recognized expertise for providing avionics services on every type of

aircraft - from large airliners to business jets and helicopters. Thales offers flexible

services tailored to thousands of customers.

Equipment selection

New aircraft configuration, Selectable & optional

equipment, Retrofit and Supplemental Type Certificate

(STC) services.

Spares distribution

New and “certified used” Line Replaceable Units

(LRU), Shop Replaceable Units (SRU) and Piece Parts

distribution.

Maintenance services

Test, repair and overhaul, Flat rate or

Repair-By-The-Hour (RBTH) program with guaranteed Shop

Processing Time (SPT), Extended warranty.

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services for civil avionics

Asset management services

Component availability LRU leasing and standard

exchanges, access to spares pool, component

management service, with Avionics-By-The-Hour

packages, which can be extended to non-Thales parts.

Data and software management

Aeronautical database update service with worldwide

database coverage as needed to support your aircraft

operations.

Training services

Avionics systems and equipment training courses

dedicated to aircraft and helicopter operators.

TopWings

®

_{: a global Electronic}

Flight Bag solution

A one-stop shopping solution designed for all your fleet

based on EFB hardware, with customized applications,

synchronized with your IT system.

Partnering with other OEMs to offer one-stop shopping

OEMServices is a joint venture created by four major OEMs (Thales,

Diehl Aerospace, Liebherr and Zodiac Aerospace) to extend logistics

and inventory management competencies as a true services integrator.

The JV provides the airlines with a single point-of-contact for component

availability services, component support and logistics services. OEMServices has developed an extended partnership

platform, incorporating more than 15 OEM Partners and Shareholders, making OEMServices a major player in

Airlines services.

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State-of-the-art capabilities

One of Thales’s key objectives is to guarantee customer satisfaction by delivering a

focused and dedicated competitive service.

Customer satisfaction minded

One of Thales’s key objectives is to guar-antee customer satisfaction by delivering dedicated, competitive and flexible services to support your day-to-day operations. In addition, Thales’s continuous improvement program is driving progress across the organization through enhanced quality, improved delivery lead-times and increased operational efficiency.

Customer-centric organisation

with Maintenance Operations

Centres (MOC)

Thales MOCs are based on a collaborative work environment capable of rapidly addressing repair TAT, logistics and customer satisfaction issues. Thales MOCs are deployed in France, Seattle and Singapore Customer Support Centres.

Streamlined logistical processes

SCOPE (Support to Customers with Optimized Performances and Efficiency) is an example of Thales’s lean approach by grouping together and harmonizing all logistics and administrative repair and shipping processes with the objective to optimize performance and efficiency.

Customer OnLine: to stay connected

The Customer OnLine web portal offers 24/7 direct access to ASW. It provides up-to-date information and useful customized e-services (Technical Publications, Repair Order Status, Purchase Order,…) to facilitate your day-to-day activity.

Civil Aviation Agreements: Part 145 : EASA

FAA TCCA CAAC

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Vision statement

To be recognized by our customers as

a preferred business partner through

excellence in products, customer support

and innovative services.

Deliver profitable growth by building

on the strengths and competencies

of our people and our global ASW network.

Serving all civil

market segments

Key Figures:

• 1,100

professionals dedicated

to customer support

• 53,000

items of equipment delivered annually

• 42,000

annual repairs

• 2,000

aircraft under

“Power By The Hour” agreement

• Worldwide presence:

3 hubs,

6 repair centres,

25 support centres

• Single point of contact available

24/7

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“

”

Around the world

and through a well-established

network of Service Centres, Thales provides you

with local points of contact available

24 hours a day, 365 days a year.

EDISON FRANCE

Minneapolis Montreal_Toronto

Charlotte Miami Memphis Phoenix Irvine San Francisco Seattle Milan Hamburg Chatellerault Toulouse London Dubai Delhi

HUB (Including repairing centers) Repair Center Support Center Beijing Sydney SINGAPORE

AOG AMERICAS

Tel.: +1 (732) 494 1011

Fax: +1 (732) 494 1012

AOG EUROPE,

MIDDLE EAST & AFRICA

Tel.: +33 (0)1 49 75 45 73

Fax: +33 (0)1 49 75 45 74

AOG ASIA-PACIFIC

Tel.: +33 (0)1 49 75 45 73

Fax: +33 (0)1 49 75 45 74

COMMERCIAL AND TECHNICAL HOTLINE : TEL: +(33) 1 49 75 45 73

[email protected] •

https://www1.online.thalesgroup.com/home/en/

Thales Avionics Inc.

2811 102nd Place Suite 100 SEATTLE, WA 98168 USA Tel: +1 (206) 575 0920 Fax: +1 (206) 575 3820 Thales Avionics 105, avenue du Général Eisenhower BP 63647 31036 Toulouse Cedex 1 FRANCE Tel: +33 (0)5 61 19 65 00

Thales Avionics Inc.

2930 Park Avenue EDISON, NJ 08820 USA

Tel: +1 (732) 494 1010 Fax: +1 (732) 794 1421

France Customer Support Center

Rue Marcel Dassault BP 140 86101 CHATELLERAUT Cedex FRANCE Tel: +33 (0)5 49 02 10 00 Fax: +33 (0)5 49 02 10 90 Thales Aerospace Asia Pte Ltd.

21 Changi North Rise SINGAPORE 498788 Tel: +65 6424 7100 Fax: +65 6424 7101

Thales Aerospace Beijing Co Ltd.

Beijing Casanuova Center No.27 Tianzhu Road, Area A Tianzhu Airport Industrial Zone Shunyi – Beijing 101312 PEOPLE’S REPUBLIC OF CHINA Tel: +86 (10) 804 894 92 Fax: +86 (10) 804 868 94

© Thales 2011 - This document and any data included are the property of Thales. They cannot be reproduced, disclosed or used without the company's prior written approval – Ref.: Avionics Services World-wide – 04/2011 – Photos: ©THALES - Photopointcom - A. Fargnier - A. Frespuech - M. Guerra - P. Loubet - IStockPhoto. Thales also thanks the employees who took part in the photo features. • Thales has decided to print on eco-friendly papers – its fibers come from forests that are managed sustainably from an environmental, social and economic point of view. Design and production: O Communication.