Your organisation’s
futureIT
Service
Challenging established thinking to ensure our clients achieve the best from their IT infrastructure
How we see it and how we’re changing
Fordway to meet your challenges
Richard Blanford
•
Simplistically, the future of Corporate IT is all
about helping define, implement and
enforce corporate policies
Source Richard Blanford, 10 minutes ago
•
If you got into a senior position in IT because
you like working with cool stuff, sorry
.Disintermediation
of IT Service =
Service Tower
model
BYOD becoming CYOD
• Unscientific survey across our client base suggests less than 10% of staff
want it
• But they are usually the influential and vocal 10%!
• We believe BYOD desire is generally driven by the lack of choice most
organisations provide
• Goes against best practice, but we’re talking emotions here
• CYOD allows you to control what is deployed
• With BYOD or CYOD best advice we have:
1) Separate the service from the device wherever possible
2) Make your user community understand that most corporate apps aren’t (yet) designed for touch
Infrastructure tech becoming useful
•
Solid state storage
•
Hypervisor choice
•
Open Source
•
Software defined networks
•
Systems automation and service
integration
So………
What can Fordway do and how are we
evolving to help our current (and future)
clients meet these challenges?
"
The definition of insanity is doing the same
thing over and over again and expecting
different results".
•
Both for you and for us
•
Fordway will work with clients in two complimentary ways for
the foreseeable future
1) Traditional Fordway:
work with you providing skills, specialist
products and support to help you change and run excellent in
house services – including integration of 3
rdparty Cloud
services
2) New Fordway:
host, deliver and manage excellent value IT
Services to your organisation under flexible agreements that
can adapt to meet changing organisational requirements
•
And we’re even more useful if you want to integrate the two
Our view – the future’s Hybrid
Our niche – the specialist in the middle
We host the services that don’t
easily fit on public cloud
Provide and manage the ones it’s
not appropriate to run yourselves
And integrate all elements into a
fit for purpose IT service for your organisation
Current Managed Cloud Portfolio
•
Infrastructure as a Service (IaaS)
•
Desktop as a Service (DaaS)
•
Identity and Authentication Management Service (IDAMS)
•
Backup and Recovery as a Service (BRaaS)
•
Disaster Recovery as a Service (DRaaS)
All available to public sector through G-Cloud
Where our services fit
Fordway IaaS evolution
• Currently 1 service, 5 standard instance sizes, 3 resilience levels and
variety of options
• Will become 3 variations, planned availability by October and will be in
G-Cloud 6:
• Vanilla IaaS – simple web facing services,
• Managed IaaS (or Windows Server PaaS) – managed environment with
backup and monitoring
• Secure IaaS/PaaS for regulated environments, PSN and more sensitive data
• New flexible billing option in development, planned before end of 2014 • PaaS service planned for Windows Server, SQL Server and Sharepoint,
Fordway DaaS
• Offers 3 desktop options; enhanced RDSH, full VDI and managed
Windows 7 or 8 client
• Either redeploys client’s licences or uses SPLA for applications • Tight integration with Office 365
• High performance VDI introduced early 2014
• Application delivery only service in development
• Looking to introduce managed client option for Mac if customer demand
there
• MDM service available for iOS, Android, Windows Mobile/RT and Linux
Web Service AD / Exchange D1IM Sharepoint Provisioning Query/Synch Dell VDS User/Admin
End User Applications D1IM Web Front End
Dell CAM Dell PM Sharepoint Sites
IDAMS Service IDAMS Fordway Technical User CGI AD
LASS Contracts and
Finances Office 365 CAM DCFT (Hub) IT-Shop PM Management Employee Mgnt. Provisioning Query / Search Password Reset Account Mgnt. System Administration ”Roles” ”IT-Shop”
SFA Power Admin SFA Power Admin
Storage
SFA Help Desk SFA Help Desk SFA Employee / Manager
SFA Employee / Manager
LSC AD
ServiceNow
Not in IDAMS for Staff
a new user clicks on the link to start the process
Manager can delegate authority to others via the Delegation option and selecting the delegate
Customer Service Desk Cloud Based Service Desk Identity Management (IDaaS) Cloud Services (Office365)
Where IDAMS goes next
• All types of Web services authentication already included, Partner extranet
capability being developed now, release Q4 2014
• 25 connectors available today, more being developed
• Planned use of IDAMS as common authentication and provisioning
service for Fordway Managed Cloud services
• For 2015, development of metering for public and 3rd party cloud services • What else would you like to see?
In summary……
• Interesting times, it’s definitely less about stuff and much more about
service for our clients and Fordway
• Continued to develop our Managed Cloud Services to meet client
challenges
• Fordway Managed Cloud platform v2 being developed to give us new
capability and address issues we have seen
• We’re not going to stop working with new and interesting vendors where
we believe they offer clients genuine business benefits
• At heart we’re still a great bunch of techies to help you meet IT
infrastructure change challenges
• Who are getting extremely good at IT Service Delivery, where most of our
